Bad Guy: MM (Jeff)
 

I paid for a Cobb AP on the 23rd of March and was told my Jeff that it would be shipped to me by the 1st of April. Its now the 10th and I have not received any tracking numbers from him, or for that matter any response to pm's and emails I sent him. This is regarding the actual unit, not maps.

So far just about every vendor or seller on these boards has fucked me over in some way or another and its beyond fucked up.

he's a busy man. patience is a virtue. although i think i remember getting it in 2 weeks or so.

dude MM is a very busy guy and crying about getting your AP is just lame. your not the only person in here that put in an order for an AP. also making stupid threads like this is going to get you now were fast. if i were MM i through your money at you and tell you to FU!K OFF. go get your AP from someone else and see what you get. in my oppinion getting a AP is worth the wait from MM so stop bitching and keep your panties on.

''every vendor or seller.'' that should be a clue for you. calm the f down!!! a lot of the vendors run their own businesses part time. ease up.

yes but business is business, MM even has a secretary, so lancefan001 should at least get some kind of response

Macius8, he just got one and she isnt fully in the loop yet. She is working very hard to be so and is organizing and communicating with as many customers as possible.

You have to understand MM is very busy. He also does not have the Cobb AP on hand. When he receives your payment, he orders it and it gets sent to him then he ships it to you. At this point you are probablly thinking "Then why don't I jsut buy it from where he gets it?" Well, heres why. When you buy it from MM he will custom tune for you for 6 months. If you buy an AP from any where else you pay the same $700 and then you have to pay another few hundred to get it tuned ONCE. MM will tune and correct your tune until you get the best possible outcome. He has hundreds of customers and hundreds of tunes that he is working with/on. He just got an assistant, so things should be getting much much better. Now stop having a hissy fit, wait the extra 1-2 weeks it takes to get the AP(since he has been away on buisness for a week or two) and calm down.

Before making this thread, did you talk to Hund? Probablly not, maybe you should.

doesn't Jeff quote 10 business days to ship your AP? MM is out of town, if Cobb sent him your AP, it's not exactly going to magically ship itself to YOU.


Also, to address this comment...
If just about EVERY vendor here has "fucked you over" then ask yourself....what is the common denominator? That would be YOU.

Apparently people dont realize that once you get the AP, your car doesnt turn into all it can be. The AP has a universal tune for your model rx8. Then you have to drive X amount of miles blah blah blah. So, even if you got it, he is out of town and wouldnt be able to help you any way. I love how if you say everyone fucked you over. Someone who has a life and a job and is helping 300+ people by sending them custom tunes for their 8 by himself deserves more credit then what you are giving him. Yes, it hasnt been shipped yet. No he is not fucking you over. If I was MM, I would see this post and always make you low priority for bitching and making a Bad Guy thread without trying to contact him or his assistant to find out what the situation was. Its ignorant people like you who give good guys bad names.

When you pay for something, you want answers on the status. When I spent $1000 with Fluid that fucker told me that everything was there ready to ship. 4 weeks later he still hadn't done anything with my order.

I have all the pm's saying what Jeff told me, and yes I did contact "Hund" about this days ago. I bought it back in March so I could get things ready for my trip to Cali for a month. Since it was to be here around the 1st, that would have given me enough time to take care of it. I leave monday for a month. I was hoping he could have sent me the unit and I could get him the logs so when I returned from my training in May they would be ready.

The only seller I have had a good experience with is CRH. He has even tried to help me out with this matter.

this threads not locked yet? :icon_no2:

dude settle down!!!! i think mine took about a week or two to ship lol

now if its june or july idprob start wondering what hheck was going on..
leave the man alone and just wait it out a bit the automotive industry is not a mcdonalds..

i know how you must feel and it costs a good chunk of cash bu when you get it and you get your tunes itll be worth it!

Indeed... Just be patient man. Look how many satsfied customers he's had on this forum and listen to yourself. I've never dealt/talked with the guy yet. I too am waiting on my AP, my first purchase from Jeff. It's not the end of the world dude and it definately doesn't revolve around you.

Oh Snap!

I can understand your frustrations,, but as mentioned MM has been doing a lot of flying around the country the past month.
I will mention it to Sean to inquire as to the status of your order. And when i see MM I shall do the same.

Take a chillpill, he's busy.....

:rofl: @ Easy

....

When you are a high strung person in the military, and you are use to certain things,you'd know that when people don't follow through it creates more tension. Im just about out the door to Iraq and I have a long list of things that need to get taken care of. The car for instance is being driven from Seattle, WA to Detroit, MI in a few months for storage and care.

One thing that was planned on being done was this tune, and have it done months prior as if something comes up it can get fixed. I also mentioned this to Jeff before ordering.

You all are killin me, LOL. If this were any other vendor/seller you would be agreeing that the OP shoudl have at least been extended the fuckin courtesy of a replied email. I dont care who the hell you are or where you are traveling, you ALWAYS check ur email at least every 2-3 days. BUSY? Who the hell cares, everyone is busy, just a single response of the status would have done it, it takes 2 freakin minutes. But no, when MM is the one on the other end, all of the sudden everyone else needs to calm down and shut up because he's busy?? Bullshit.

Hell, im surprised this thread hasnt been deleted by the mods and the OP banned, pretty much like any other thread that DARED say MM is a badguy. Please. The OP is a bit extreme i admit, but the premise of this thread is valid. You all need to quit being little fanbois and look at it from the other end.

+1.

Haven't been around here long, have you?

People around here know Jeff and will wait for quality - if you wanted your AP 'NextDayExpress' why didn't you buy from Cobb?

......and the answer is that you wanted the extra value that comes with the MM sale, so you will play by his rules (or demand a refund and be 'happy') but you can't have it both ways.......

Either is acceptable, but please quit the whining, it's getting old.

S

fanboi has become quite the catch phrase lately.... i'm an rx8 fanboi!!

After speaking to Mister Maniac. It has come to my attention that you need to send him an Accurate Address that UPS will ship to.
The one provided is not working with UPS. Now he can just send it to Ft. Lewis C/O General Delivery and you can hope for the best. But that would be through USPS.
So my suggestion is to get him an address that UPS is able to ship to.

Thank you and sorry for any inconvenience you may have encountered.

I did send him the address. Its the exact same one that I used to get my coils from you and BHR.

I sent him the email he sent back to me within hours of me getting it. Here it is.


RE: AccessPORT‏
From: Erik Hennigan (lancefan_001@hotmail.com)
Sent: Sat 3/28/09 2:03 AM
To: jeff@mazdamaniac.com
Try it like this. I just ordered a few items from Amazon and they came in fine.

SPC Erik Hennigan
BLDG 3653
2-3 hhc
Ft. Lewis, WA 98433
United States

-Erik



From: jeff@mazdamaniac.com
To: lancefan_001@hotmail.com
Subject: AccessPORT
Date: Fri, 27 Mar 2009 12:15:02 -0700

Can you please give me more accurate shipping information?

UPS will not accept the address below.



Thanks



- Jeff

- Jeff@mazdamaniac.com

BHR shipped your coils via the US Postal Service not UPS. Evidently the issue is with UPS.

OK let me see what we can do.

Right but I used that same address to buy a computer from Amazon a few weeks ago and it was shipped UPS...no problems.

All I'm saying is what MM told me tonight. It came up as an invalid address from UPS.
I will look into getting it to you asap. Nothing to do until you hear back from me.

lmao.

edit: Volks take time from JAPAN, but once u get it man-o-man, they'll leave you speechless, same with COBB from MM.

This thread was started to bring up a problem, it may seem retarded to you....but it doesn't have anything to do with you.

Ive gotten more answers here the past 3 hours than I have in the last 20 days.

just be patient yo! I had to wait 6 weeks and 3 days for my car to get a new engine put in! But when they were done it was all worth it. They lied over and over saying it would be done on such-and-such date again and again, pushing it back every 3 days...until finally after 45 days of waiting.

so your saying that the reason you waited a year later to get back your money for your turbo is because you wanted to wait for quality? WOW!

wow. way to diss a mod for no reason. good job douche.

Shit id be pissed too. And that "UPS address" problem is just a tactic to buy time, simple. At the end they will say they input the address wrong and say they sorry. lol
I suggest you just get a refund and buy it direct from someone else. Then just get it tuned to your car. Then not only do you get a tune, but you get to see what HP your car actually has. :)

If you know anything about Jeff, his products and his service time turn around, then this should be of no surprise to you. You are not paynig for speedy anything and instead have sacrificed quantity for quality.

If you didn't know, now you do and next time you should research before you spend your money and expect instant results from MM who has hundreds of customers, that he is taking care of at no additional charge. You are in line with the rest of us and if you are not ok with it then stop complaining and get out of line, so the rest of us can get our tunes quicker!

edit - hopefully Jeff doesn't get tired of a few people complaining about his poor customer service skills and continues to provide the RX8 community with free tunes. Other wise we will be like the Mazdaspeed crowd and their failed support by COBB.

unlike USPS where they just input the zip into their computers, when you send via UPS, the address needs to be in the correct format that is in the database. if not, they give you an option to send but warn you it may be un-sendable. so I wouldn't call BS too soon.

Though I do agree that if that was the case, it shouldn't take as long as it did to get a reply.

Yes but what if you had to fly all over the country for work? Replying at that point could turn out to be painful and slow.

enough with the political shit... btw who are you RMXG8 to diss a mod? They did it on some terms... You werent here when it happened, therefore you don't know the whole story (granted I wasn't here too, but that's not the point). Anyway, Patience is a virtue :) Or whatever that means.

Best of luck to you.

Yeah I know, double post, but seriously, what is the point of coming here and share your retarded opinions. Seriously, just stop.


Remember, Jeff is out of town, but I do understand that it isn't entirely his fault either. You have to understand this isn't his main job. People need a life so that they can succeed. No need to go up their ass to get whatever you want, then that makes you a bad person to deal with and a bad customer.

If you want the stuff from fluid so much, maybe you shouldve made a bad guy thread about him. Not Mazdamaniac. Oh wait, I forgot, he'd get the thread deleted.

I GO MY MAPS!!!!!!! how long did it take to go beyond the base maps! umm id say eaily over 7-8 months! cobb had several changes and jeffs tunes were useless no??
im working n my third set of maps

Who else got thier maps???

**THREAD CLOSED**!!!!!!

I really like how this board is here to "help" other people with their cars. This section is to let others know of problems that people have with sellers. I don't understand why people are making MM to be a fucking God. Sure everyone makes mistakes, and travel comes up. I made this post to to get answers and everyone has to put in their 2 cents that doesn't even matter. There is an issue, and I took care of everything on my end.

If this were another seller in the same situation, everyone would almost agree that there are issues here, but because MM can do no wrong...im the bad guy here....wtf?

nope, you're not the bad guy but the way you INTERACT with vendors seems to be your demise.
Again, look at my common denominator comment.

Easy is trying to remedy this situation so be a little more patient and I'm sure it'll all get worked out.
As far as I know, no one has ever purchased something from Jeff and NOT gotten it. (might have been delayed but eventually it all gets worked out)

Um...:lol2:

totally agree with you.. but we are telling you what steps to take.. give it some time... if this wasnt the best time for you due to time then ou shouldnt have baught it.. i mean id ask for a refudn and buy from fluid o somethinng you know??

i personaly love jefsss maps but there ar other options

the Korean scammer doesn't count!
Stealth got his money back
am I forgetting someone?

premature wining is like premature ejaculation.......something we all do on occasion...but don't want our buddies to know about it :)

Give Jeff a few days...hell it has only been a few days more than his best case scenario time lines

The rest of you...let him be at peace with his little problem.......

Nope, but read your comment carefully....

Pretty much, get use to it. The politics of this site really shine through when something like this comes up.

I have no issue with the OP, I think he has a right to complain about waiting for an item he purchased.... but that doesn't dismiss the fact that the OP is a douche-waffle.

yes but business is business, MM even has a secretary, so lancefan001 should at least get some kind of response

I'm really disappointed in the way some of you members carried on with this fellow. And a little disappointed in the way he carried on. I'm really seeing way to much Bullshit on here anymore.

That's all I'm going to say.

cleaned it up as much as i think i could......there is no need for political crap and flaming.....stick to the facts and leave it at that.......