Originally Posted by Jedi54 (Post 3304935)

RWagz; good luck in resolving this. That's a long time to wait for a package.

a few comments if I may:
- no need to conceal the identity of the person in bullet point 10: we all remember Stealth's story.
- as for the last paragaph: no need to grant access to the Mods / Admins: you don't actually think Private Messages are private do you?

Originally Posted by Jedi54 (Post 3304942)

you're right, your new siggy is not cautious, its' annoying.

/end threadjack

Originally Posted by Jedi54 (Post 3304961)

Team: how am I being hostile?
I sincerely hope RWagz gets resolution in this, I'm not on anyone's side here. I'm pretty sure RW realized I was messin' with him with the annoying comment.
Next time I'll put a little smiley face at the end for you. ;)

Originally Posted by Jedi54 (Post 3304961)

Team: how am I being hostile?
I sincerely hope RWagz gets resolution in this, I'm not on anyone's side here. I'm pretty sure RW realized I was messin' with him with the annoying comment.
Next time I'll put a little smiley face at the end for you. ;)

Originally Posted by RWagz (Post 3305001)

Edit: So funny; there's still this little voice inside that persists in believing Jeff will do the right thing now that I've exposed this to the forum.

Originally Posted by Huey52 (Post 3305138)

Flawed from the start. If you don't have the full funds to procure an item.... and a bounced check to boot???!!!

=======

02/25/08 - $200 check sent to Jeff as deposit on the sale.
04/29/08 - Add AP to order and change shipping address. At this time I am told average build time is 8 weeks.
Around the 2nd week of June I send out a check to Jeff for the order total.
07/06/08 - Jeff acknowledges receipt of check.
07/07/08 - Jeff emails me that there's a problem with the check. I had sent a check from an old (closed) account. Whoops!

Originally Posted by Huey52

nonsense

Originally Posted by robrecht (Post 3305137)

Keep copying Ray Charles, 'though, he's not blind to this kind of thing.

Originally Posted by RotaryResurrection (Post 3305310)

Wow.

Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.

I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).

I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big shit about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.

IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.

The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.

AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.

The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.

Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.

Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.

Originally Posted by RotaryResurrection (Post 3305310)

Wow.

Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.

I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).

I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big shit about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.

IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.

The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.

AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.

The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.

Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.

Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.

Originally Posted by rx 8speciale (Post 3305395)

very well put rotaryresurrection, how the participant always have some kind of excuse,, blablabla, or scream i aint responsable or im to busy , its sad , but ultimately his actions will affect his business.

Originally Posted by 05rx8mazda (Post 3305996)

^^ Wow i think this should have been done a couple months ago..
If it had happened to me i would punch the sellers address in my GPS and go for a trip ..

I dont think they would find me in such a happy mood... Everything can be fixed just a matter of how much time one puts into it.

-Em

Originally Posted by MazdaManiac (Post 3305962)

Of course this gets posted when I'm out of state and away from a computer. lol
Using my phone for this sucks.
I'll respond more acutely when I am at a computer, but the AccessPORT shipped independently of your upgrade in August of 2008. You were sent Calibration Service notices pretty regularly since September of 2008 as well. Those seem to be missing from your timeline for one reason or another.
Since it was sent via UPS, I'll be able to track and or claim for the shipment, so its no problem for me either way. Getting you a replacement (since it was shipped domestically) will be easy once we verify that the person who did receive it was not you or someone acting as your agent.

Originally Posted by RotaryResurrection (Post 3305310)

Wow.

Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.

I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).

I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big shit about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.

IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.

The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.

AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.

The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.

Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.

Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.

Originally Posted by MazdaManiac (Post 3306126)

As some of you sense, there is more to this than meets the eye.

Originally Posted by MazdaManiac (Post 3306126)

Though I welcome ALL at my home always, I would require that you check your attitude at the door. My mood is always more or less the same, but I am not so passive about my castle.

__________________________________

This will get resolved.
As some of you sense, there is more to this than meets the eye.

More importantly - I am no Scott Glassburn. I'm not going anywhere. There will be no loose ends.

Originally Posted by RWagz (Post 3306254)

RotaryResurrection, TeamRX8; you're doing a great job of keeping my spirits up with your comedic relief.


We will see. Patiently awaiting the latest development.

Huey52: It looks like you've already been put in your place, but let me clarify something: There was no "bounced" check. There was no account to attempt to draw funds from on that check and Jeff was not charged any fees associated with that "closed account" check. As soon as I was notified of the problem, I sent a check that covered the full amount via express mail. Despite knowing that I would get this kind of ignorant comment when people did not use their reading comprehension and jumped to conclusions, I still posted that information. I felt it was important to give full disclosure because I would be a hypocrite to expect Jeff to be honest if I was not willing to also be honest.