The Eagle has landed!
11-06-2003, 04:26 AM
#1
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The Eagle has landed! (With Pics)
Car arrived this morning at Newbury and it has got the Red and Black interior!
Wohooo
Pics to follow soon as I get down there!
Wohooo
Pics to follow soon as I get down there!
Last edited by Contigo; 11-06-2003 at 06:55 AM.
11-06-2003, 05:11 AM
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Contingo,
Congrats, look forward to seeing the pictures. Can you discretly find out for me when you are at Newbury when they expect to see my car?
Cheers Mate.
Congrats, look forward to seeing the pictures. Can you discretly find out for me when you are at Newbury when they expect to see my car?
Cheers Mate.
11-06-2003, 06:57 AM
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Congrats !
Still no sign of mine ( and, as there's been no call today and the lorry must have arrived ) I guess mine didn't arrive there today either.
Given that the date I was given by Andy was that my car "should" have been with the dealer last Weds (30/10), with me today I'm now getting more hacked off than at any stage in the ordering process. HowTheF*** can they not know where/when the car is ? Seems unbelievable to me.
Of course, as they're now actually taking in money ( albeit other people's money not mine ), the only person unhappy about my lack of car is me and, as we all know from the RX8 ordering experience to date, the customer being unhappy isn't important to Mazda. And this is the customer experience before they get our money ( you know, the part where they're supposed to be attentive and interested ) - god knows what will pass for after-sales service
As for getting your car before the weekend - I have been consistently told the PDI is going to take a week. If you get yours turned around quicker than that I would love to hear ( and how you persuaded them to do it
)
Given that the date I was given by Andy was that my car "should" have been with the dealer last Weds (30/10), with me today I'm now getting more hacked off than at any stage in the ordering process. HowTheF*** can they not know where/when the car is ? Seems unbelievable to me.
Of course, as they're now actually taking in money ( albeit other people's money not mine ), the only person unhappy about my lack of car is me and, as we all know from the RX8 ordering experience to date, the customer being unhappy isn't important to Mazda. And this is the customer experience before they get our money ( you know, the part where they're supposed to be attentive and interested ) - god knows what will pass for after-sales service
As for getting your car before the weekend - I have been consistently told the PDI is going to take a week. If you get yours turned around quicker than that I would love to hear ( and how you persuaded them to do it
)
11-06-2003, 07:05 AM
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Mike,
Peter has promissed to turn my car around within 48hrs of it arriving at Newbury - this includes fitting all accessories, but please do bear in mind that I was the first person to place an order directly with them and pay them the £1,000.00 deposit. And Peter does now that, so he will turn it around asap.
Peter has promissed to turn my car around within 48hrs of it arriving at Newbury - this includes fitting all accessories, but please do bear in mind that I was the first person to place an order directly with them and pay them the £1,000.00 deposit. And Peter does now that, so he will turn it around asap.
11-06-2003, 07:11 AM
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There were four there! One car is not being rushed as the woman was called and informed NM that her finances weren't readY!!!
Who in the right mind orders their car and doesn't want to pick it up?
I forgot to ask Peter as he and I were very rushed. The guy who PDI's them is out so it's not looking good for me to have mine by Sat morn. Shame cos I have a White diary this weekend.
Hang on in there mate. Oh and one other thing which you won't think is fair!. I asked Pete how he assesed them in terms of which car they PDI first and he said the order they come in. Now as I was about the 8th to order at Newbury (Feb 1st) I think it's only fair that they allocate them in that order. But the other two red which came in ordered after me!
Weird innit!
Who in the right mind orders their car and doesn't want to pick it up?
I forgot to ask Peter as he and I were very rushed. The guy who PDI's them is out so it's not looking good for me to have mine by Sat morn. Shame cos I have a White diary this weekend.
Hang on in there mate. Oh and one other thing which you won't think is fair!. I asked Pete how he assesed them in terms of which car they PDI first and he said the order they come in. Now as I was about the 8th to order at Newbury (Feb 1st) I think it's only fair that they allocate them in that order. But the other two red which came in ordered after me!
Weird innit!
11-06-2003, 07:58 AM
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Yeah, I would have been straight down there - AND I ASSURE YOU IT WOULD NOT HAVE BEEN A PRETTY SITE - Only kidding, well done!!!!, check your pm - can you mail me the pic I have asked for.
Cheers.
Cheers.
11-06-2003, 09:55 AM
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Originally posted by Sexy Rexy
Mike,
Peter has promissed to turn my car around within 48hrs of it arriving at Newbury - this includes fitting all accessories, but please do bear in mind that I was the first person to place an order directly with them and pay them the £1,000.00 deposit. And Peter does now that, so he will turn it around asap.
Mike,
Peter has promissed to turn my car around within 48hrs of it arriving at Newbury - this includes fitting all accessories, but please do bear in mind that I was the first person to place an order directly with them and pay them the £1,000.00 deposit. And Peter does now that, so he will turn it around asap.
This isn't a whinge about who's car will be available when, I would totally agree that the first person to order deserves to get their car asap.
My annoyance is the level of customer service
My car is now a week late against the date Newbury Mazda told me
Newbury Mazda are either not able to say exactly where it is or when it will be there, but they'll "call me as soon as it's in"
Newbury Mazda will then take 5 working days to do what most dealers are doing in 2 ( and which NM apparantly can do in 2 if they want to )
I've never owned a Mazda before, and I don't feel that I'd buy another.
If they were hoping to see the halo effect of the RX-8 they've failed miserably - good car, useless company.
Mazda UK/Newbury Mazda can count on me to be completely frank about what a pleasure it has been to pre-order an RX-8.
Last edited by mikegwyer; 11-06-2003 at 11:26 AM.
11-06-2003, 10:24 AM
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Originally posted by morganrogers
That'll help residuals no end....
That'll help residuals no end....
The BMW dealers treat customers doesn't seem to harm residuals ...
11-06-2003, 10:28 AM
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Mike,
I think it is fair for you to voice your opinions. I am in the same boat as you - 4 reds have turned up at Newbury today, apart from Contingo, they were all orderd late feb onwards. I don't want to sound boring, I orderd in Jan and will be one of the last this year to receive my car. There is nothing we can do about it?
I think it is fair for you to voice your opinions. I am in the same boat as you - 4 reds have turned up at Newbury today, apart from Contingo, they were all orderd late feb onwards. I don't want to sound boring, I orderd in Jan and will be one of the last this year to receive my car. There is nothing we can do about it?