*URGENT* Mazda Canada Declined Warranty due to use of Synthetic Oil
 

Hi,

Sorry I would have search, but pressed for time.

My car has lost its compression, but Mazda Canada is declining my warranty to replace the engine. Because i have use sythetic oil twice on the receipt I provided them.

So I need all the help I can get to see if I can get them to replaced and fix my car.

Thanks

Richard

I dunno about Mazda Canada, but no where in the owners manual does it say you cannot use synthetic. That is Bullshit. Oh, and also 5W-20 is synthetic blend oil so the whole argument is BS. Read your owners manual, find where it says you cannot use synthetic oil. i bet it just says what it recommends, and does not say definitively that you can't use synthetic oil.

Precisely. There is absolutely no indication anywhere that non-synthetic oil is required. They will state that synthetic is not recommended but that is not the same thing as "don't use it".

Fight it.

What kind of oil...most aren't "synthetic" per say...you might be able to use that as a defense as well.

I would get them to show you on your user manual where it says not to use "synthetic" oil

It specifies a certain grade of oil...

Perhaps try calling up Mazda Canada and indicating that if they will not change their stance you will be contacting your lawyer. The TO Star ran a string of articles on that Orangeville dealership issue. Perhaps they'd be interested in writing a story about how Mazda is sticking it to owners of cars with low millage engine failures? Sounds like a pattern of behavior to me. :)

afai what city are you located, i may be able to help you out

1) Dannobre makes a good point, most 'synthetic' oil is not really synthetic
2) Try contacting the APA: http://www.apa.ca/template.asp?lang=english, they either have a staff lawyer or will refer you to someone.

i live in Vancouver area in BC

oh im in ottawa my best friend owns the dealership here, let me make a call for you i'll get back to you..

okay i made a call.. when he met with the pr of mazda they told him not to use synthetic oil.. however in the manual it does state that " not recommended " , also it sais towing not recommended, but you can tow just that it will hurt your engine.. but it does say it will not be covered if you tow with it... so your only option is too take a look at the owner manual find where it sais u cannot use synthetic , if you cannot find it photocopy the page that only sais not recommended and write a letter to them making up some bs on why you used it instead of the the regular oil... know what i mean... even if you have to plead your case , if you have to sound desperate or whatever do it anyways.. thats the advice i got from my friend... good luck

hi speed

really thanks for your help.
i guess i will go back home after work and check the owner's manual and see what it said.

this is so frustrating...

i will keep you guys updated on what is going on

You would think by now that this club would have drafted some sort of formal petition to MNAO about how they shouldn't deny coverage for their mis-stated information about oil weights. If they meant ONLY 5w-20 can be used they should have stated exactly that. Not just, "we didn't test it so...good luck. Oh and we might tell you to fuck off..."

^ +1 on what ET said...

I am sure Mazda Canada WOULD LOVE to see ANOTHER "Mazda screw customer" news in toronto star / globe and mail / cp24 - the auto section is a good start.

AFAIK, Synthetic oil being used in that particular engine became an issue in hot climates...and I don't think toronto is HOT at all.

Why don't you ask them point you to the section stated in the user manual that use of synthetic oil will VOID the warranty, when the rest of the world uses synthetic just fine. JDM market, EURO market all uses synthetic. Hell, the RX-8 owner's manual says to use 5w20 oil that meets API and ILSAC GF-3 specs. It doesn't specify oil type.

reference:
http://www.rotaryinsider.com/faq-tac...-oil-gap46.htm

READ THIS TOO:
https://www.rx8club.com/rx-8-media-news-11/2009-rx-8-8yr-100k-warranty-extension-press-release-q-jeremy-barnes-147753/#post2496143

i found the link for 2004 rx8 owner's manual which is the year of my car.http://www.mazdausa.com/MusaWeb/pdf/...004_owners.pdf

I couldn't find anything about synthetic oil prohibted.
on page 234 of that page there is only section on recommended oil.

Did anyone see black and white anywhere indicated used of synthetic oil will void warranty?

No manual says that I can assure you.

Fixed,

IIRC those overseas in Europe and possibly elsewhere showed scanned images where it explicitly states not to use synthetic.

well, tonight when I get home I will check the hard copied owner manual that came with my car. As long there is nothing says on the copied I have about synthetic oil. I will fight them till the end.

FYI.. This was the customer relationship department of Mazda telling me this.

and the only thing that page 234 tries to say about using the 5w-20 is that it's better for cold start-ups and fuel economy.

Just print this out and show them. The Renesis is the same worldwide. Not sure how any owners manual could say do not use synthetic when this is supposedly designed for it.
http://www.mazda-auto.hu/userfiles/renesis_synth2.jpg

I believe you can walk up to the parts counter in japan and buy it.

http://www.mazda-auto.hu/userfiles/r...hetic_olaj.jpg

or other countries

http://www.mazda-auto.hu/szintetikus...z-rx-8-ba.html

https://www.rx8club.com/series-i-tech-garage-22/official-synthetic-oil-rx8-147083/

If my memory serve me well, I don't remember seeing any Synthetic Oil is prohibited..... the manual didn't specify any oil type (2007 RX-8 Owner's Manual)

This is like saying that you will die if you drink Pepsi brand bottled water...but not from Coke brand..

Someone needs to give them a schooling on this.....


Lawyer up :lol:

^+1 on the lawyer and make sure he has that synthe-renesis info. to use against them. While you're at it, set some precedents so Mazda stops screwing people about oil weights

As I said in post #7:

Contact the APA: Automobile Protection Association - http://www.apa.ca/template.asp?lang=english

I had a car issues that I wanted to sue over, while we ended working it out with the dealer the APA were very helpful.

why would mazda said not to use synthetico oil? and futhermore tried to void my warranty.

I just dont understand. It is ridiculous... and I have to go through all these trouble to get help from them....

sigh...

it's all about numbers. Some guy at Mazda has to report some numbers on engine replacements and the few replacements that are done the better that person looks! Just push back on them and force them to honour it. They haven't a leg to stand on and the media would be very interested!

there you go buddy glad i can help so like the rest of teh giys here have a point , nothing states you cannot use it.. too bad ur not in my neck of the woods.. would have been easier.. anyways good luck .. fight em hard.. do not threaten them yet.. use it as a last resort only... like goin to the papers ect...

i flipped through whole manual but can't find anything about voiding warranty on certain engine oil

I originally bring the car in because it has the hard start issue when engine hot.
they ran compression test on it... but the average value passed their test at the minimun so they cannot change the engine for me..

so i contacted Mazda Canada, and the CSR from Mazda Canada get the dealer to schedule an appointment with me for another diagonostic and performed a complementry "de-carb" procedure

That evening when I picked up my car, the service rep at dealer said to me that after reviewing the number with the quality assurance engineer, they will replace the engine.

I was happy that night; however, next morning, another service rep from the dealer called me and asked me to provide maintenance records. I was kind of annoyed by them, that they could have told me last night when I pick up the car. However, with frustration I eventually gather all the maintainance record that I can find and forwarded to the CSR at Mazda ( tired at the way they treat customer at the dealer so thinking just deal with Maz Can)

few days passed with no reply after I send around 2 year worth of engine oil receipt (they wanted 4... i know... my bad... not storing everything...) and credit card statement of with the date that show my purchase at canadian tire (for oil filter). I even included the statement show my purchase of new sparkplug from sparkplug.com

I grew tired and e-mailed the CSR for an update last week... however, continue no response.

So I contacted him this morning, and finally get the answer that he told me he get an update last night. and was gonna call me....

He then inform me that because the service record I provided indicated I used synthetic oil on two of my oil changes.. therefore, the warranty is void... he told me however that the DM and the service manager at the dealer has agree on working something out on my repair because I am a loyal customer (family currently own two Mazda rx8 and cx7... and have buy Mazda car quite a few time before)

I then ask him to get the service manager to contact me about the repair.... whole day pass.... no respond still...

I really annoyed by the way of service that Mazda overall have...
and after reading the manual... like most said.... there wasn't any statement prohibted use of synthetic oil..... and I am 99.99% certain that I didn't read anything regarding that as well...

I am really frustrated... I can take badly train employee not servcing the customer well.... but when the whole company just don't treat the customer well??? I just wish I never bought their car

I love the my rx8, but I just hope it's not a Mazda... and I currently feel that I would never want to buy a Mazda anymore... not a rx9 nor a rx10... as long as it carried a mazda logo on it...

I'll wait till the service manager to call me... and ask him where in my owner manual indicates that I cannot use synthetic oil. and i guess go from there

wish me luck friend:(

You haven't talked to the company yet, just some employee that probably knows next to zero and just looking out for his bottom line. Go higher up! The lack of prompt response is just inexcusable in my books though.

My old mazda dealership got some eneos syn oil in and I asked about it, and they said they couldn't use it on rx8s. Maybe it is an internal mazda thing that hasn't gotten out to the public/owners? (not your fault by any means)

^ the dealerships are pressured by MC not to put in any oil type or weight that is not exactly what Mazda wants you to use. They tend to follow that as they don't want to risk being liable for engine replacement if MC denies it and they performed the oil change. They're just covering their ass.

like i told you man, do not let them boss you around.. you shove it in their face and said you are changing my engine or you will be sorry literally.. and threaten them... make that your last resort

called up mazda again today... i ask him where is the part in owner's manual that stated i cannot use synthetic oil... or anyhting related..
he said he will find it and put me on hold... after 10 min... he came back on and tell me something wrong with his computer he couldn't open the manual in the computer... the computer keep on crashing... and he told me that he will go find a hard copy owner manual and call me back...
and after 3 hoour.. still no answer....

call his ass back!

yep call him back and keep calling... he knows he has nothing on you otherwise he would be all in your face to prove you wrong... do not let him fuck with you.. tell that bitch on the phone he wont get away with it... be persistent

Lol ... tell him he is not supposed to use synthetic in his PC!!

The looser is waiting for someone to explain it too his so his ass is covered!! I told you ... they don't have a leg to stand on! They are all standing around say'n ... ummm ... ummm!

ya i already did keep calling him... but no answer and i left msg...
finally i called up there general line and talk to another CSR and see if she can help me find the original CSR... she reached the guy... but gave me the bs reply that he is in a meeting... he will call me back tomorrow...
very annoyed that he wouldn't talk to me....

anyway i ended up asking the csr currently on line with me regarding synethic oil and ask her to tell me what page it is on... she find the part that said synethic oil would damage engine on the 2009 owner's manual... i told her it is not on my 2004 rx8... and she told me that my original csr must be looking in to this... and will have an answer for me tomorrow..

so @#$%^$%^#$%#$%# mad.....

Can't wait for this answer ;)

Going to be a classic thread :lol:

They are full of shit. This is from a 2009 manual from Mazda Canada. Tell me where it says using synthetic will void the warranty or damage the engine.

http://www.mazda.ca/files/2009_rx-8_om_eng.pdf

http://farm5.static.flickr.com/4013/...13cbd7e6_b.jpg

like i said man be persistent lol.. they wrote it in the 09 model because because they replaced to many engines because of your problem lol.. now try to get the 09 engine in your car i hear its slightly better

Stop talking to these CSR's ... they have no power and they are more worried about how to handle you. Tell them you want there manager. And if that manager's breath smells like bullshit ... ask for his manager ... and so on and so on. Don't let anyone keep you waiting anymore and don't fall for bullshit!!

These people are not going to hear from you after all of this so stop being nice to those that are insulting your intelligence.

This is an old issue ... and they cannot win it. It is not your fault they are trying to cover their own butts! Force them to give an answer or take it too the press!

Look at who has responded here with the same consensus! Then look at how many hits you have on this thread! You have the support of those that already know!

Now get back in there and kick 'em in the balls!!!!

or vaginas :)

ROFl

omg... i called this morning... and demand an answer.... he doesn't have one yet... ask to talk to his manager... he said no.. he said he is put in charge to handle this situation.... after repeatedly request... he hang up the call..

welp... road trip to 404 and 16th hwy!

Just my experience,

When I purchased my mazda3 from Markham Mazda they were 3 months late on the delivery with very bad attitude, so I googled up Mazda Canada's CEO and his email address and sent him a letter while cc'ing the dealership owner. The end result was that I got my car in a week with additional incentives.
________
Mercedes-benz o370 history

UPDATE

Warranty declined as the maintenance record not sufficient ( no explanation on synthetic oil void my warranty previously)

( 1 invoice of oil change at mr. lube at oct 2008 and 1 invoice at cstrol lub express at feb 2010 plus costco receipt of total 16L of engine oil purchase from oct 2008 to June 2009)

I ask for an e-mail stating the reason as I no longer want to talk with the CSR.
I will post it as soon as I received it.

sigh......

UPDATE

E-mail I received today.

Hello Mr. Wang,

This e-mail is further to our telephone conversation of earlier today.

As you may be aware, Mazda warrants that your Mazda vehicle is free from defects in material or workmanship, subject to the terms and conditions in your 2004 Warranty Information Booklet for Mazda RX-8. In particular, there are exclusions to what may be eligible for coverage under Mazda’s Limited Warranty program.

Based on the facts available in your case, namely with regards to the nature of your vehicle’s engine concern, as well as the inadequate maintenance of your vehicle’s engine up to now, we have determined that the cost of engine replacement in this case would not be eligible for coverage under Mazda’s Limited Warranty program.

Should you have any additional information to provide in this regard, you may submit it to Mazda Canada’s Customer Relations department for further review. We can be reached during regular business hours toll-free at 1-800-263-4680 or at mciep@mazda.ca.

We trust that the above-mentioned information helps to clarify our position in your matter.

Regards,
*****
Mazda Canada Inc.

Count your receipts and compare with your mileage. Do you have at least enough oil changes in your receipts to do an oil change every 8000km?

If yes, state them all to them with dates and mileage.

If not, Charles at BHR does rebuilds for a good price...

they want 4 year worth of receipt... and from wat the rep told me... he want something with VIN and reading from odometer indicate on each time i change my oil and the record must show either every 4 month or every 8000km which ever first...

however, I just have right now 2 fully documented service record from the mechanic shop.. and 2 bulk purchase of oil for 12L + 6L = 18L (error on the last post) for around since 2008..

sigh... can't deal with this any more... maybe I should jsut trash the stupid car...

I have not weighed in as of yet but.................When I came back to the forums years ago we went through this debate again and again.

1st: It is not up to the manufacturer to prove maintenance history, it is up to the owner or owners of the vehicle. If you do not have receipts showing that you have serviced every 4 month or 8000 as stated in the owners manual, they can and will decline warranty.

2nd: I explained on this forum before why synthetic is not good for rotary engines, the main reason being the seals on the side plates deteriorate with synthetic oil. There are 2 different seals available, one is black (non synthetic factory) one is green (racing applications). We use the green seals in the race car because we run 20W50 synthetic oil. I used the black ones once and they came apart.

3rd: If you change from the recommended oils, use premix etc, it can be traced and again they will have the right to not honor the warranty.

Believe me I have no reason to side with the manufacturer on this matter, but after being a dealer for 22 years I have seen plenty of it.