So, i my 8 needs a new engine, but Mazda wouldn't give me one under warranty unless i have service or oil change record.

I m a tech at BMW dealership, so i do all the work myself. I only have invoice for the oil filters i bought from mazda. In the two yrs i have the 8, i did 7 or 8 oil changes.

what can i do now? btw, i m in canada.

Good question....I'm going to be in your shoes, because the AutoZone receipts I've been keeping are mostly blank white pieces of paper now that I look at them.

call MNA and complain explain your situation and they should understand ... dont give up easy either push them against the wall and make sure the only way you back off is when you get your new engine ... you should be able to get it the dealer is just being lazy and trying to rip you off

Do you have receipts for the oil?

Do you have (or can you reproduce) the notebook in which you wrote down the dates and mileages at which you changed the oil?

Ken

Dude make a service record book that includes dates and mileage for your own services., Kinda like faking the AA attendence records for your probation officer. Do it!

I recently rebuilt an engine for a customer in a similar situation who mazda ultimately denied warranty to, because he did his own work and kept no service records.

Dude go to a garage and get the receipts for the oil changes you got? Remember that place you told me your went too? I'm sure the techs will understand and give you replacement receipts.

Call Mazda and threaten you will sue for it being a lemon, they will replace your engine if that's all your after.

Useful Canadian resource:

http://camvap.ca/index.htm

I've heard of one case where the dealer suddenly decided to honour warranty just from being told that the owner was going to pursue this avenue.

Dude go to a garage and get the receipts for the oil changes you got? Remember that place you told me your went too? I'm sure the techs will understand and give you replacement receipts.


I agree with 9K, usually when mazda says "NO" to an engine replacement their pretty adamant about sticking their ground, unless you go legal. So i would go to a garage pay them under the table if you have to and get some doctored oil change slips. Other wise you might have to pay for the engine yourself, and that my friend is not cheap.

Who said no to the engine swap, MNA or the dealer? Or did the dealer say that MNA told them no?

Dude, you work at BMW. Make up some service records. You have receipts right? Hand write about 7 oil changes and take the customer copy from the receipt. Fold them, wrinkle them, put a little oil on them, do whatever just make them look old. Then, you got yourself a new engine.

Oh, and delete this thread too.

hahahahahaha

^.............That would be a very good idea!

They saw my threads and expedited the process. Also replaced my CAT no questions asked :)

lol yea doctored oil changes are a good idea but even going legal would work it would just take alot longer

yea doctored oil changes

That would be restored receipts.

Oh, and delete this thread too.


Yeah Mazda does frequent these boards.

Just keep bitching at mazda.

I hate when they do that. Lol Its like saying ohh you never changed your engine oil since you baught it.. and you have a K&N oil filter lol.. bunch of idiots.

Yeah Mazda does frequent these boards.

just outa curiosity how would mazde use this thread against him? how can they PROOVE it is him making the thread i was just wondering

They cant unless you tell them, use your real name, or give away incriminating evidence.

I need to buy and put together a service book, so I don't end up in this boat :o

thx for all the ideas.

I talked to my service manager at BMW, and he says it totally reasonable if i do my own oil changes since i m a tech myself.

So, i went into mazda with my work uniform, and talked directly to the mazda's service manager of that dealer. The way he talks to me, sounds like he can give me an engine. If it comes down to it, my service manager at BMW will help me out and start calling up to the westen head office, and then up to mazda canada head office. The last step would be contact CAMVAP like Marc_GS suggested.

fingers cross right now, hopefully it doesn't take too long........

good luck.
Sometimes, Dealerships are just douchebags and try to find a way out of doing any kind of work.

good luck.
Sometimes, Dealerships are just douchebags and try to find a way out of doing any kind of work.

Other times there are warrentee contracts we just don't respect :)
If it is stated that you have to service the car every x kms then this is what you have to prove you've done.

I need to buy and put together a service book, so I don't end up in this boat :o
I update the service record of my car on mazdausa.com.
While the car was under warranty, the dealership would send me free oil change coupons. Therefore, the did my oil changes. When my last engine went bad, they asked for my service record. My reply was to look at their records because they did all the service. Since that time, I no longer get these coupons and I do the oil change myself. I immediately update the cars service record on the mazda site and keep the tabs from the oil filter box. On these tabs, I record the date and car mileage.

^ thats a really good idea

Yeah, thanks Al. I'm gonna start doing that oil filter box tab idea..

^.........And...as Al said.......Mazda provides a place to put service records on their site, so I update it with everything that I can when I do an oil change or anything. At least with the date, mileage, what was all was used/done, and the cost. Yes, the reciepts have to be kept separately, but I do like being able to log in and pull up the history(I even put info on my mods in there).

Ive been in your place before, try to dig up anything related to your vehicle that you may have purchased online or in person, anything from replacement parts to other fluids. If you ever purchased the oil from a big retailer you could call them (if you paid with ATM or credit card) and they can check your purchase history. Depending on the bank you have you can look back on your statements and it gives you the infor on what you purchased going years back. or you can perhaps borrow some receipts :lol: :wiggle: lol

BTW!!! on a side note----- interesting fact I noticed for anyone interested in buying higher grade motor oil's without worrying about their warranty being voided. I hate Walmart, but Walmart does not specify oil weight or whether you bought synthetic or not(except if you buy castrol SYNTEC or Royal Purple) on their receipts...but it just might be my local stores. It doesn't hurt to check it out though.