View Full Version : Mazsport Customer Service
3MTA3 03-15-2008, 11:33 AM As most of you know, the care has been at Mazsport since, oh, last May, for a type 2 turbo install.
We were initially promised the car back in 4-5 weeks, and had transport arrangements, as per the information from Mazsport.
We pulled the car out of the body shop in the middle of their work, to accomodate Mazsport.
We paid in full. And that's no small amount of cash, but that's what Mazsport wanted.
It seems the iginition problem has been rectified. We were told about 4 weeks ago the car would be ready to test....called for an update, and was told on March 5, there was no update.
I realize some good things take time. I also understand how to run a business, keep customers happy, and make promises I can keep and deadlines I can make.
To keep a customer's car for 10 months, (and counting), with minimal updates or no update at all, to me is in poor taste.
Rant done for now.:rant:
VarneyMazda 03-15-2008, 01:20 PM Sorry to hear
snipaz2420 03-15-2008, 01:45 PM i feel so bad for you guys. i hear about the car and what you've been going through at the meets. i hope you dont have to wait much longer to have it finished. ps how much power you looking to put down with the kit?(if you dont mind telling)
MazsportScott 03-15-2008, 02:35 PM Hello Vicky,
As I stated in the other thread I will be calling Roland this week with some good news! Thanks, Scott
chrism 03-15-2008, 06:26 PM wow this is kind of disturbing........wonder why it takes a year to install a turbo thats paid in advance?
LoneCorp 03-15-2008, 08:01 PM wtf? dude i would be down there everyday. thats junk dude. id tell them i want my money back and bounce.
Jedi54 03-15-2008, 08:29 PM As most of you know, the care has been at Mazsport since, oh, last May, for a type 2 turbo install.
We were initially promised the car back in 4-5 weeks, and had transport arrangements, as per the information from Mazsport.
We pulled the car out of the body shop in the middle of their work, to accomodate Mazsport.
We paid in full. And that's no small amount of cash, but that's what Mazsport wanted.
It seems the iginition problem has been rectified. We were told about 4 weeks ago the car would be ready to test....called for an update, and was told on March 5, there was no update.
I realize some good things take time. I also understand how to run a business, keep customers happy, and make promises I can keep and deadlines I can make.
To keep a customer's car for 10 months, (and counting), with minimal updates or no update at all, to me is in poor taste.
Rant done for now.:rant:
why am I getting a sense of deja vu? This is not the only time we've seen this happen at Mazsport. :icon_no2:
MazsportScott 03-15-2008, 08:38 PM wow this is kind of disturbing........wonder why it takes a year to install a turbo thats paid in advance?
Evolution, significant refinements to something that already worked very well. I discussed it with the owner on multiple occasions and he wanted ver. 2.0.
VarneyMazda 03-15-2008, 08:56 PM I think everyone needs to remember there are two sides to every story.
shinka213 03-15-2008, 09:39 PM not sure if the "two-sides-to-every-story" works here....
this is not the only case....i see a pattern developing...
and it doesnt take a rocket scientist to figure it out..
3MTA3 03-15-2008, 09:39 PM Two sides of every story there is.
We were promised the car back in 4-5 weeks. If you would like, I can start digging up the original e-mails.
Seems that the turbo wasn't perfected, but was on the market. I didn't know that until after the car was there. I can most likely find the posts about the ignition and insert them into the time table.
Of course one would want an upgrade, hell, we're in PA, the car is in FL, wouldn't it be easier to have the work done "while it's there"?
When you pay a company over $13,000 of money that could be making money, after they promise product delivery in a certain time frame, you wouldn't be upset?
We missed a whole show season, and are now all set to miss the beginning of another one.
Said comapny has had time to pack up send out the new ignition to customers, yet my car is still there....10 months later.
Roland can no longer deal with Mazsport, as he has waited for call backs that don't happen, and after the last call....Betsey telling him there is no update when he called for an update, pushed him over the edge.
We have been very polite, patient, and understanding during this whole process, but enough is enough.
I want my damn car back.
chrism 03-15-2008, 09:59 PM ok so its put out there now.....i cant blame you and regardless of refinements a year for a turbo is plain disturbing and disgraceful
shinka213 03-15-2008, 10:13 PM ^^
my sentiments exactly...
not a way to run a business
alz0rz 03-15-2008, 10:16 PM 13k?! :o
laythor 03-15-2008, 10:17 PM 10 months before someone posts about wanting their car back is more then fair.
Seems like mazsport makes some really nice stuff but needs a a ton of work on their customer service.
snipaz2420 03-15-2008, 10:18 PM are they going to reimburse you any of the $13k for being overdue on their delivery time?
chrism 03-15-2008, 10:19 PM or stop starting new projects before finishing old ones.....but i guess the need r and d money from somewhere right?
snipaz2420 03-15-2008, 10:20 PM if i remember correctly they were going to reimburse stick on his 20b swap if it wasnt delivered by a certain time
lurch519 03-15-2008, 10:21 PM What I just cant understand, why would you have to pay in full up front? It's not like you could take the car without payment, and even if that was a concern for the party doing to work, they could draw up a contract, make a deposit and pay balance when complete. That is they way they do business where I currently work, and we do 30K plus upgrades on cars. Just from what I have heard here, this whole deal sounds kinda shady. I would at least ask for a refund on the interest that money could have made during that time.
chrism 03-15-2008, 10:24 PM never gonna happen......excuses is what will be seen....then fanbois....then vagueness.....it wont come out in public
3MTA3 03-15-2008, 10:37 PM Time will tell, I suppose. You will all know as soon as I know.:uhh:
chrism 03-15-2008, 10:45 PM and whyh cant you get a proper update?.....because there is none.......so why arent you prioritized?....cuz your not there to get on them....its sad
MazsportScott 03-15-2008, 10:54 PM Again, I will call Roland with an update this week Vicky. We discussed further refinements and improvements in design I was making along the way and we agreed to go that route. We could have delivered a properly working kit several months ago but since it was at no additional cost to you guys, we opted for the more refined product. We will be wrapping it up and shipping it back very soon. Scott
klepto 03-15-2008, 10:57 PM personally $13,000.00 10 months and no progress or updates or anything to show is unacceptable. They should reimburse the $13,000.00 like YESTERDAY. It is sad to see establishments just conduct shady business and just sucker people into their hard earned money and cars.
Try contacting the BBB (better business bueru) and file a complaint. Everyone that has done business with them should life the claim and have them look into it and possibly shut them down and get the money back. if not get a law suit going. A year (roughly) and $13,000.00 and no product in return after a promised date came and went is unacceptable.
I'm sorry you have to endure such shady and unprofessionalism from that place...
3MTA3 03-15-2008, 11:11 PM Again, I will call Roland with an update this week Vicky. We discussed further refinements and improvements in design I was making along the way and we agreed to go that route. We could have delivered a properly working kit several months ago but since it was at no additional cost to you guys, we opted for the more refined product. We will be wrapping it up and shipping it back very soon. Scott
No need to patronize me, Scott, I'm fully aware of what's going on. I believe you told Roland a few weeks ago that the car would be ready. He calls, is told that you are busy, and that you will call back...to no avail, as there is no call back.
And the car isn't ready.
What absolutely floors me is the last phone call he made...to get no update.
chrism 03-15-2008, 11:16 PM maybe roland should come post his thoughts as well......lets get both sides of the story out in the open.....thats allot of cash out there for nothing so far
klepto 03-15-2008, 11:57 PM /\ AGREED...it is only fair and from the severity of this situation it should be done 1. for customer service face value 2. customer appreciation value & 3. plain ol' work ethics
Answers are due and deserved after all this anguish.
lurch519 03-16-2008, 12:05 AM Customer service is basically what all this boils down to. I made a 4 hour road trip just to replace a defective module for guages in a customers car last week, even when driveability wasnt affected at all. Thats the level of commitment i would exptect from a shop where I spent 5k, let alone 13k. The least that should happen is regular communication via phone.
MazsportScott 03-16-2008, 12:34 AM Customer service is basically what all this boils down to. I made a 4 hour road trip just to replace a defective module for guages in a customers car last week, even when driveability wasnt affected at all. Thats the level of commitment i would exptect from a shop where I spent 5k, let alone 13k. The least that should happen is regular communication via phone.
Regular communication has occurred and the customer was offered and opted to wait for further refinements at no additional cost.
I usually dont post in these drama threads. But, is everyone reading Scott's posts? He stated the customer opted to wait for an upgraded kit that was not complete as of yet. Looks like part of the 10 month wait is customer impatience. If time was of such a priorty he/she should have taken the kit that was available.
I will agree the no call backs that were promised by Scott is unprofessional, but the 2+ years Scott/Mazsport has been on this board Ive only heard nothing but praise but both the products and support.
8 Maniac 03-16-2008, 04:27 AM I'm confused as to why this is in the major horsepower upgrades section... it is a complaint about a turbo install... but really has nothing to do with the turbo at all...
Anyways, I havnt heard any past problems with mazsport, so I cant really make any comments on that. I'm undecided on this topic since I/we dont know every little detail that has taken place... if it has taken longer than expected, but the customer agreed to it... then the customer is just complaining. If Mazsport is legitimately trying but fails to update, then it's diligent work but poor customer service. If mazsport is just no being helpful in any way, the customer is right. Either way, it doesnt really affect whether or not I'll do business with them in the future.
8 Maniac 03-16-2008, 05:20 AM I'm guessing after spending 13k, the OP doesnt want to buy a plane ticket from PA to FL just to stop by without any guarantee of what the results of the random "drop in" would be.
Dookie_Rx-8 03-16-2008, 05:23 AM Regular communication has occurred and the customer was offered and opted to wait for further refinements at no additional cost.
maybe there was just miscommunication somewhere?? why would you offer a customer an upgrade that wasnt even ready for nearly a year?
VarneyMazda 03-16-2008, 07:54 AM Ehh shinka your right this seems to be going on more and more with the, its also kinds retarded to make 2 threads of the same topic where Scott and her are cutting and pasting their answers
This isn't going to stop me from ordering stuff from mazsport
chrism 03-16-2008, 08:10 AM there is no cut and paste it was moved and renamed.....apparently communication has been minimal or not to the satisfaction of the customer and very vague....this isnt the first time they havent delivered on a timely basis.....and its in theis section because this is where most people that are interested in the kits will be surfing...
VarneyMazda 03-16-2008, 08:20 AM I stand corrected, the only opinion I will post here is that they are filling orders of parts when they have her car there. Personally the way I run our business is get the customers done then move on to the next project. But these things happen, they have a lot on their plate and by the sounds of it minimal staff to keep up with the demand
chrism 03-16-2008, 08:29 AM then as a normal business would do why not staff up or take on less projects?....work longer?....work harder?.....delegate and farm out?......something?...i take this personal because it has happened to a few people that i am friends with and some i am friendly with.....i hear thier side of the story and then from this site comes vague excuses....i just dont get it......when dealing with high dollar things you need to be up front, and expeditious......especially because people blindly put the money in your hands
VarneyMazda 03-16-2008, 08:37 AM Exactly what I'm getting at Chris they should have done something to combat the all the new business And research they have. I think its crazy how some places think 10 grand is chump change, its a 3rd of the cost of a loaded one new
tdiddy 03-16-2008, 09:01 AM Can a Mod move this thread to the Good Guy/Bad Guy forum? I see nothing that relates to major horsepower.
chrism 03-16-2008, 09:09 AM Can a Mod move this thread to the Good Guy/Bad Guy forum? I see nothing that relates to major horsepower.
this was moved here on purpose by request to a mod :)
there is no cut and paste it was moved and renamed.....apparently communication has been minimal or not to the satisfaction of the customer and very vague....this isnt the first time they havent delivered on a timely basis.....and its in theis section because this is where most people that are interested in the kits will be surfing...
jusanb 03-16-2008, 09:09 AM Roland here.
My thoughts are: I just want the car done. I understand that they have other customers too. Scott and I talked about the upgrade and of course I agreed to it, wouldn`t you? The upgrade, as we were told by Scott was supposedly perfected in November. That was four months ago.
I feel we have been extremely patient ansd understanding during the past ten months. I am disappointed.
I have asked my wife to hold off from posting this in the forum, but, after my last conversation with Betsey, my patience ran out.
I have waited for multiple call backs that didn't happen, which was usually on a Friday, so I would have to wait all weekend to start calling on Monday again. We found out a month ago that Fridays were not the best day to call, so I tried calling in the beginning of the week, with the same non results.
I stand behind what my wife posted. We have nothing to hide, or obviously gain from this.
I just want the car back.
VarneyMazda 03-16-2008, 09:29 AM Well they qoute 24 hours to install so I think even 2 months is long since they've had ignition upgrades for 2 months now... They should have their car back I'd be pissed if I waited that longn
steven000e 03-16-2008, 09:54 AM I feel you 100%
I was in the same situation with the shop that installed my turbo kit! (which I will not name)
But It took overall 7 months to get my car back!
At least they didn’t ask me for money upfront.
I was very patient within the first few months however by the end I was very frustrated!
So I started to call as much as possible, emails every single day, I literary annoyed the hell out of them I think…. I couldn’t just stop by quiet often because I was pretty far away but I tried. (I even went one day and I told them to give me some tools and I will help out finishing it my self )
I have notice that a lot of turbo install (by different companies) do take long but 10 months or 7 months for that matter …. Not acceptable
I have never had a bad experience with Mazsport but I do hope you get your car back soon!
You will enjoy it much much more when you get back
I would recommend you to call everyday even if they tell you don’t call for couple days….
Email them for updates twice a day….. no matter what!
It worked for me and It seems like customer service for this kind of projects no matter what company you go with “will always be a little harsh”
You know what they say, “the sweet is as never as sweet without the sour”
VarneyMazda 03-16-2008, 10:20 AM I Think this happens with a lot of shops
Clavius 03-16-2008, 10:22 AM For 13k and 10 months I'd like to believe this will be the cleanest looking turbo install of all time. Plus the highest output turbo kit that Mazsport has made. I understand refinement and making sure everything runs and looks ok, I'm a artist and I get the whole "My own worst Critic" but 10 months just wow.
As long as there were weekly updates akin to "We did this on Monday, Tues..ect" then there would be no problem but I fear it boiled down to updates of "The car is still here." I know I'm just simplifying here but that would tick even me off. I'm assuming Mazsport once the car is done will be handing copies of time sheets of hours worked on the car? I went to a local performanc shop and that is what they did, clocked in when starting work then clocked out when done, plus wrote down what they did. This just made sure both the customer and them would know what was going on.
I hope the car gets back in your hands sooner rather than later (before Limerock I hope!!).
3MTA3 03-16-2008, 10:35 AM I usually dont post in these drama threads. But, is everyone reading Scott's posts? He stated the customer opted to wait for an upgraded kit that was not complete as of yet. Looks like part of the 10 month wait is customer impatience. If time was of such a priorty he/she should have taken the kit that was available.
I will agree the no call backs that were promised by Scott is unprofessional, but the 2+ years Scott/Mazsport has been on this board Ive only heard nothing but praise but both the products and support.
The kit that we "opted to wait for" became available in November, after the car was there for six months. We had no idea that this would take another four months to install.
Has anyone else noticed that Scott has time to post in the threads, edit my posts out of threads in the Mazsport forum (but keep his up), pm me and others, and yet couldn't pick up the phone to call Roland?:squint:
shinka213 03-16-2008, 10:42 AM i believe the reason vicky started this thread in there is that there was a threat of having her posts deleted...if it was in the Mazport section..
people may think im biased here because i am very good friends with Vicki and Roland...but its because of that..that ive been getting updates from them since the inception....
and per roland and vicki i have kept my mouth shut on this forum for most of the time that their car has been there...for obvious reasons....
if that were my car, i would have pulled it out of there in boxes if need be.....its just unconscionable....upgrades or no upgrades....:rant:
ChattyRX8 03-16-2008, 11:17 AM I'm really sorry to hear about your situation. I understand that custom builds take money, but why did you pony up the entire amount up front? Did Mazsport say all or nothing? To me it would seem reasonable to get a good faith deposit, then payment in full upon delivery.
nelsonrx8 03-16-2008, 11:17 AM wow they cant be that bad
chrism 03-16-2008, 11:22 AM I'm really sorry to hear about your situation. I understand that custom builds take money, but why did you pony up the entire amount up front? Did Mazsport say all or nothing? To me it would seem reasonable to get a good faith deposit, then payment in full upon delivery.
it seems in the mazsport thread the same question was asked and mazsport edited it off...yes money up front.....that is why this thread was brought out into the open and can not be edited by them here
shinka213 03-16-2008, 11:25 AM actually i believe that the money was requested and sent approx 3 weeks prior to SCOTT getting the car...
Vicki - please correct me if im wrong...thx
VarneyMazda 03-16-2008, 11:29 AM I smell a stick 20b thread starting again
jones75254 03-16-2008, 11:36 AM Funny how when a business already has your money how easy it is for them to avoid you and make excuses. Had this been a $13k dollar job that was not paid upfront, this would have been done in November (or at most Dec) after the "opted kit" was available. Its just good business.
I have been a victim of such treatment from businesses before so i know how you feel. It is a shame, but seems nowadays you have to get everything in writing (including REASONABLE completion time) to have anything honored, especially when big money is paid upfront. Good example of this was when i had a bodykit on a previous car being fitted and painted by a body shop, i had it put in writing that it would be finished within a 2 week time frame. If the "contract" wasnt honored, payment penalties would accrue for every day passing that point. Needless to say, it was finished within 2 weeks. I paid good money, and it was upfront, but i would never have done it that way without my "home made" contract.
CoNsRx7 03-16-2008, 12:13 PM wow this is crazy.sorry to hear about this.i kinda had the same problem too.i got the run around for about 2 months for some rims.i went to this shop cuz they did previous work on my car and they were nice guys.finally had the money to get some rims.knew the owner cuz i was alwayz going there.
He ordered me up some rims.got the whole yea yea i could get them.missed out on haveing rims for "ROTORFEST07" saw him there got the yea yea i could get them.kept going back and back and back again.got excuses after excuses.finally got told that they were there then got told that they were in there warehouse a few blocks away.went to the street i was told the warehouse was at.there was no warehouse around.then got told they was on back of a truck going down the highway and i could meet the to get them off the truck.was suppose to get a call were to meet them.NO CALL!!
Finally i got feed up and went to get my money back.Owner told me that he credit it back to my card.never got the credit back.Filed a claim with my card people and got my money back in 2 dayz.Yes so thats my story..All that for $1700..thats nuthing compared to this $13k.. this is just crazy..i definitely feel the pain..
GOOD LUCK with this.hope you get it back REALLLL soon..
im looking into gettin my first 8.dont think i will be looking to get stuff done from them or parts from them..
MazsportScott 03-16-2008, 12:30 PM ^ The shop you are speaking of is Not Mazsport.
nelsonrx8 03-16-2008, 12:38 PM i wanta know whats really going on, this must suck
3MTA3 03-16-2008, 02:11 PM actually i believe that the money was requested and sent approx 3 weeks prior to SCOTT getting the car...
Vicki - please correct me if im wrong...thx
The car went to Mazsport in May.
There were payments made on March 7 and April 7, 2007.
04/04/2007 9312.39
03/07/2007 2000.00
The initial $2000 was to "hold the date."
nelsonrx8 03-16-2008, 02:26 PM dude thats insane sounds like refund
MazsportScott 03-16-2008, 02:27 PM Well as I sit here with a fever I will explain abit.
The car was originally shipped in for a type two turbo kit. We began the assembly process during which time I started to refine an already installed and very functional kit on another customers car. I shared my plans with the owner (Roland) and he was to say the least intrigued and decided to wait and see what the outcome was.
Changes in the kit started to yield more power and during this time we were testing several different ignition upgrades and released our Ignition Solution which opened the door for even higher output levels. Obviously Roland was made aware he would need this upgrade to achieve his true goals and would receive a significant discount. We have made improvements in many areas of the kit and I believe the bit of extra wait at no extra cost to the customer will prove worth the extra time in the end.
This is not a normal RX-8 we are talking about here, it is a show car. Roland approached us because he required something very unique, very visually appealing and also a rocket that makes more than 300rwhp. In a nutshell he want s a show winner!
In retrospect, the original kit could have been installed, the car shipped back and the customer would have received exactly what he originally ordered. I am sure Roland would have been happy and perhaps making customers aware of whats around the corner and giving them options may not always a good thing. Feels like the wrong thing to do but in some cases it may be best.
We are currently approaching the very tale end of the project and expect to deliver the vehicle very soon.
thanks, Scott
05rx8mazda 03-16-2008, 02:42 PM Maaan I ca understand.. almost a year and your still paying payments ont he car and not even using it haha.
I remember when my car got keyed on both sides when i went to a football game.. and i did a claim on my insurance and they sent me to thi place i dont remember what it was called well anyways they estimated 3500 ont he uinsurance to get rid of the scratches ok soo i got a rental car they said it would take around 3 weeks.. so they got to work and i would call to get a update like almost everyday.. they never called me to updrate and i told the guy I WANT TO GET UPDATES ADN FEEDBACK on a daily basis.. so after about 2 months i got my car back.. wasnt even cleaned it was dirty ont he interior like DUSTY and the exterior was all dirty.. i have pearl white color.. I take it home and when im cleaning it i notice SO MANY inperfectionsDINGs that weeren there when it ookt he car in.. paint chippin.. so you know at this point im gettin frustrated.. i begni to cleant he leather seats when i start noticing little while freckled on my interior, ac buttons. steering wheel. middle console..
i call the guy and i tell him the situation and im gettin pissed byt his time.. i paid so much for my car and for the insurance n i get shitty work.. so i give them another shot they said they would fix it RIGHT im like ok ok.. I drop it in This time i was given NO RENTAL CAR they said they wouldnt cover it.. i called 3 days later they said another week the car was in peices and bout to go in the paint booth... i call the next week and they say OHH we havetn started on it.. im like WTF!!!!! month later i get my car back IM P ISSED FRUSTRATEd and i just dont want to deal with them, anymore... I get the car and i just leave i go hoem and check it IMPERFECTIONS AGAIN!!! soo many rough spotts i call them (orange peal) SOO i call my insurance and file a claim with them i told them i wanted to take my car elsewhere!
the guy comes to my house and HE SAYD THOSE paint chips are from rocks!!!!!! im like WTF i show him my itnerior which still has PAINT FRECKLES n hes like well talk to the shop and get it taken cared of... Im liKE NOO i dont want them touching my car anymore they had 2 tries and its a sloppy job.. soo i end up taking it back n SUPPOSIDLY they would take care of the car MY INTERIOR looks the same they just smoothened out the rough spots.. omg you cant tell if you glance at it but since I KNOW EVERY curve in my car i can spot them easily.. Ijust got fed up with it and im like what ever. i cant beleive people do business liek that..
I havent dealth this mazsport in that way but all i can say is have patience but yea a year is kinda long..
05rx8mazda 03-16-2008, 02:50 PM ohhh yea what i think scott is saying if you wanted the product as it was adverstised then you would have gotten it earlier at the suggested return time.. but he esplained that he was acheiving more power levels with different tuning (ignition upgradd) but it would take time since they were just putting the ignitioon together. Well i can see their point when (roland) agreed to go along with it.. if you want it done right you have to wait..
BUT that once in a while you wait a LONG tiem and get shitty jobs..
You want a car thats relaible not garbage.. i guess whats why these manufactureres take alot of time getting the concepts out.. they dont want garbage out int he streets with there logo on it..
EXCEPT FOR FORD HAHA
CoNsRx7 03-16-2008, 02:54 PM no it wasnt mazsport.the place in talking about is in my area.local shop that is actually not there anymore as of recent.supposedly theres a court order on the store window kicking them out..
Store was good when i was first going there and then someone new took over and the store went crashing down.kinda noticed that when the 2 people that i use to deal with when i was going there lefted.also i ran into someone that was working there for a lil while and took me that the new owner was screwing people over..
Jedi54 03-16-2008, 03:11 PM Roland: a lot of people on this forum should be thanking you right now for funding the R&D of mazsport's ignition upgrade. :banghead:
10 months for a turbo install is RIDICULOUS.
Slavearm's car was there for 9 months.
There was a thread about a 20b install that also took close to a year.
Are we seeing a pattern yet? (I'll search and update with links later today)
Look: I might not have all the details but it is blatantly obvious that mazsport is failing it's customers when it comes to performing work in a reasonable amount of time. If this "upgrade" was done perfected 4 months ago, you should have had this car back 3.5 months ago. What's going on??? The customer paid up front so it's obviously not a funding issue.
I've seen this with a lot of businesses over the years, it's called negative cashflow on behalf of a business. He took your money to fund other projects, started selling ignition upgrades (which many people are waiting far too long for theirs) and left your car sitting there collecting dust.
Mazsport: this isn't how you should be doing business.
Roland: I hope you're able to get your car out of that shop soon
dannobre 03-16-2008, 03:54 PM I have spend a considerable amount of money at Mazsport (about 80% of the money being discussed)...and I live way too far away to send my car there.
People need to remember that these kits are MADE when they are paid for...and they are not items that are " in stock". There have been a number of delays with suppliers like Garret that have been totally out of Scott's control. I know that my kit was delayed over a month waiting for Garret to get past the " I don't know when it will be in stock" comments about the turbo that we were waiting for.
I am 100% sure that there is not a dishonest bone in Scott's body...In my opinion...Scott and Mazsports largest problem is that he is a perfectionist...and wants to do everything perfect.....
This has resulted in changes to kits, new products, and inevitable delays that go with re-doing the R&D on products. I had a similar thing with my kit...and It resulted in a wait for it to be done....I was told up front that it would take longer because of it.
I also have come to understand where Betsey fits into this equation...if Scott talked to everyone on the phone...he would get nothing done....he tends to spend a long time when he does get to talk to people on the phone.
If I have any gripes with them is would be the e-mail/communication thing....they could be more pro-active on that... It would be nice to have a system that provided regular weekly updates without having to ask for them
Just my 2 cents on this issue
..the products have been worth the wait for me.
ROTARYROCKET7 03-16-2008, 05:34 PM Sorry to hear your situation. THis happens too many times in the rotary community and its sad. I just hope everything works out for the best in the end. One thing i learned with my own bad experiences in NYC shops, therefore i do all the work myself or with other fellow members in the club/community.
Goodluck
P.S Maybe you should call HELP ME HOWARD from the CW11 news. He usually helps.
Jason NYC via CT
NYRA prez
jskup1 03-16-2008, 06:21 PM This situation sucks. When I got my Pettit S/C, before I drove my car down there from VA, I was told exactly how long it was going to take. It took exactly the amount of time I was told. I was even encouraged (actually pretty much ordered) to drive the car around for a day to make sure I was 100% satisfied before payment was even mentioned. I think that kind of customer service is definately worth the loss of a few Horsepower.
invasion08 03-16-2008, 07:20 PM i would be upset too if it took that long to get my car back. Not upset at Mazsport just upset i didnt have my 8. Mazsport is not some huge company like Greddy or HKS with every sinlge part they sell on the shelf. Also if Mazsport made improvements before my car was done i would want the improvements. I never had a problem with Mazsport's customer service i always got a call back or called back. Kepp up the good work Scott cant wait to see a 400+ RX8
chrism 03-16-2008, 08:14 PM so after all this is there a guaranteed date to finish?......
3MTA3 03-16-2008, 08:20 PM so after all this is there a guaranteed date to finish?......
No...
chrism 03-16-2008, 08:25 PM will there be?
john64 03-16-2008, 08:27 PM Well it seems buy the time the car is done the RX9 will be out and he will have to wait for delivery on that and the time for the new kit to be developed. My god 13k up front and no delivery after almost a year? Can they send you pics of what they have done, plus give you credit at 5%apr?
Kel Rx8 03-16-2008, 08:45 PM hope everything works out cant really say more.
kimberly lynn 03-16-2008, 09:00 PM I read the whole thread but still can't say much more than...
That's kind of a really long time for a car to be in a shop.
I hope it all works out.
Transam kid 01 03-16-2008, 09:03 PM Hmm...I know where not to go when I am ready for my LSx swap.
Thanks for sharing your experience and good luck
chickenwafer 03-16-2008, 09:07 PM Well as I sit here with a fever I will explain abit.
The car was originally shipped in for a type two turbo kit. We began the assembly process during which time I started to refine an already installed and very functional kit on another customers car. I shared my plans with the owner (Roland) and he was to say the least intrigued and decided to wait and see what the outcome was.
Changes in the kit started to yield more power and during this time we were testing several different ignition upgrades and released our Ignition Solution which opened the door for even higher output levels. Obviously Roland was made aware he would need this upgrade to achieve his true goals and would receive a significant discount. We have made improvements in many areas of the kit and I believe the bit of extra wait at no extra cost to the customer will prove worth the extra time in the end.
This is not a normal RX-8 we are talking about here, it is a show car. Roland approached us because he required something very unique, very visually appealing and also a rocket that makes more than 300rwhp. In a nutshell he want s a show winner!
In retrospect, the original kit could have been installed, the car shipped back and the customer would have received exactly what he originally ordered. I am sure Roland would have been happy and perhaps making customers aware of whats around the corner and giving them options may not always a good thing. Feels like the wrong thing to do but in some cases it may be best.
We are currently approaching the very tale end of the project and expect to deliver the vehicle very soon.
thanks, Scott
Scott, I believe you are still missing the greater point here- your customer is unhappy.
There may be two sides to this story or whatever, but the main point is that a customer is paying a shop big money for a job that customer isn't satisfied with, bottom line.
MazsportScott 03-16-2008, 11:18 PM Just a couple of things here.
For the record, we did not use Roland's $'s to fund the development of the Ignition Solution or use those funds for other projects. That train of thought is 100% incorrect.
We are doing more than a turbo kit install here, we are building a show car (at least part of it) and further improving the product in house. Personally I hate to read the post's of consumers that have had a product for a year and are still trying to make it work properly. This extra time we have taken was to simply give the consumer more for their money.
Dan is right, I am a perfectionist which makes it very hard to say, "that's fine ship it". Situations like this one do make me question my approach, but do not change my thoughts about the required end result.
That written, bottom line, I do have an unhappy customer here and I will make the situation right, period.
Roland and Vicky, I sincerely apologize for the delay and I will make sure you have your vehicle very soon.
Scott
8 Maniac 03-17-2008, 03:23 AM Well, I can kinda see the logic though... are you saying that in no way that the profits of his payment do not help the funding? Not criticizing, but seems like in some way or another the money could have gone to development.
If they're anything like me, once they get the car they'll be happy. I hate when products are slow to ship and such and I'll complain to no end till I get it, and then I dont care about the wait anymore (to entertained by my new toy).
I'm pretty set on ordering the ignition solution (when I have the spare money) and then I'll decide my opinion on service then. I tend to take more of a "from my own experience approach" about things... while it's good to take advice from time to time, I like to learn things on my own, even if I get the same results sometimes.
It sucks that you're upset with the service, hopefully once you get the car back you'll be impressed enough to still be satisfied, even considering the wait.
TeamRX8 03-17-2008, 08:10 PM I haven't had any issues with Mazsport, they always responded and handled every thing well that I've done with them :dunno:
3MTA3 03-18-2008, 08:15 AM I haven't had any issues with Mazsport, they always responded and handled every thing well that I've done with them :dunno:
Lucky you.
Here's a little time line:
April: paid for turbo
May
June
July-find out intercooler is on back order
August
September
October
November: Would you like an iginition upgrade? Sure, while it's down there, why not?
December
January
February
March.....
VarneyMazda 03-18-2008, 08:51 AM I'm finally going to chime in here and post my direct opinon, becuase i just cant stand looking at this thread anymore, and not posting anything
My first question for everyone who is posting in this thread is. How many of you guys have actually bought something from Mazsport? Some peoples opinons in this thread are so pointless becuase you have never bought a high priced mod, and been down this road. The pettit opinons about how they are quicker, well honestly theres ALOT more to this turbo kit then a pettit blower. AND if it wasnt for Mazsport what would you have been using to run your car? EManage blue... Hmmm i think not.
I understand your problems with mazsport, yes you should be mad I agree sometimes even the best companies have a hiccup in service.
But i dont think that we should be pointing a finger a Mazsports customer service as a whole.
Especially when most of the posters in here have not experienced mazsports service ever!
All i know is that with all the money i have spent with mazsport, ive never experienced a problem, and if it wasnt for the Int-x i would have sold my rx8 a long time ago because we all know the Blue Emanage was junk and Scott's RnD with the microtech unit saved us tons of headaches and motors.
End of my rant.
nelsonrx8 03-18-2008, 09:07 AM I'm finally going to chime in here and post my direct opinon, becuase i just cant stand looking at this thread anymore, and not posting anything
My first question for everyone who is posting in this thread is. How many of you guys have actually bought something from Mazsport? Some peoples opinons in this thread are so pointless becuase you have never bought a high priced mod, and been down this road. The pettit opinons about how they are quicker, well honestly theres ALOT more to this turbo kit then a pettit blower. AND if it wasnt for Mazsport what would you have been using to run your car? EManage blue... Hmmm i think not.
I understand your problems with mazsport, yes you should be mad I agree sometimes even the best companies have a hiccup in service.
But i dont think that we should be pointing a finger a Mazsports customer service as a whole.
Especially when most of the posters in here have not experienced mazsports service ever!
All i know is that with all the money i have spent with mazsport, ive never experienced a problem, and if it wasnt for the Int-x i would have sold my rx8 a long time ago because we all know the Blue Emanage was junk and Scott's RnD with the microtech unit saved us tons of headaches and motors.
End of my rant.
TRUE but thats one hell of HICCUP
VarneyMazda 03-18-2008, 09:52 AM We all strive to provide perfect service but unfortunately sometimes we fall way short of our goals, but let's not all put mazsport through the firing line, mean come on a lot of us would be lost without Scott here. Charles r hill got help with his motor troubles from Scott. Scott and his crew are a vital lifeline to all us 8 owners
laythor 03-18-2008, 12:31 PM I don't think anyone has said Scott and the whole crew at Mazsport aren't some of the best people for the RX8 community. I doubt anyone can do anything but praise them for all the great things they've done in terms of R&D and finished products.
This whole thread is about lack of communication which does come down to customer service, that's it.
When my warranty is gone and my engine is fair game, Mazsport is still the company I'll be going to first. They make some of the best stuff bar none. If I do decide to drop my car off then I will go in knowing it will take awhile and I'll be prepared for it. The OP was not prepared nor where they updated enought which is why they started this thread.
NaarLeven 03-18-2008, 05:48 PM Try ordering the Ignition Solution...
"Batch next week, should be shipped then.."
2 weeks later
"We are shipping out a batch of 10 today, yours goes in the next one"
3 weeks later
"We are shipping out a batch of 10 today, yours goes in the next one"
rinse repeat
chrism 03-18-2008, 06:56 PM your right....i posted in this thread having never ordered a part......but i can tell you i hear first hand the experiences of some of the turbo kit buyers and buyers of other things that have been waiting exhorbitant amounts of time.....this mean i cant have an opinion on the subject?.....had i been a potential customer in the near future i might have some seriosy and well founded doubts now
very interesting thread...
VarneyMazda 03-18-2008, 07:44 PM Chris I'm not directing anything at you. I'm just making a point that there is a lot of people posting here that drive bone stock 8s.
chrism 03-18-2008, 07:49 PM oh i know......nothin but NE love!......
dannobre 03-18-2008, 08:15 PM I liked the timeline....from previous OP comments she's neglected the
"we have a new development with the Kit...and it will take a while for the upgrade...do you want to wait"
Seems this would be a relevant point for the timeline..
There is always two sides to everything ;)
invasion08 03-18-2008, 08:23 PM I will still order from mazsport. And plus it is the only company that i have dealt with where you can speak directly to the owner of the campany.
jusanb 03-18-2008, 08:33 PM I liked the timeline....from previous OP comments she's neglected the
"we have a new development with the Kit...and it will take a while for the upgrade...do you want to wait"
Seems this would be a relevant point for the timeline..
There is always two sides to everything ;)
My point is, the car was promised back to me in 4-5 weeks. Period. Had I got the car back, I'd be buying and waiting for the ignition upgrade like everyone else.
Bottom line, I lost my car for an entire show season. I will not have the car for most of the upcoming show season, because it was pulled from the body shop mid-chop.
And let's consider I have paid the body shop half of their quote, and bought a set of Asanti wheels, all to prepare for last summer's show season, which has come and gone.
This is done as a labor of love, we all know there's no money to be made in showing our cars. It's just an insane love, pride and obsession. The shows just ain't the same without having a car.
Razz1 03-19-2008, 12:17 AM I waited for the ignition for a long time but expected that.
It was a new introduction.
I'm happy with the service and more happy with the design, quality and the fact all the parts were there.
I would have taken a different approach if it was my car so no comment.
Sorry, 3MTA.
canaryrx8 03-19-2008, 12:20 AM very interesting thread...
my thoughts exactly.
eddybear 03-19-2008, 01:40 AM The kits can be purchased directly and the work done by yourself right ...
From what I see, as long as that is still an option...
I'm still buying from Mazsport when the time comes.
staticlag 03-19-2008, 10:47 AM I can understand the frustation of the OP.
I mean, show schedules are pretty set in stone. You only get a handful of chances to show your car for trophies every year, and most of them are in the spring.
staticlag 03-19-2008, 10:59 AM Mazsport makes some quality stuff, I've never heard of a huge problem from one of their products.
When everyone wants quality you have to wait, thats a pretty simple fact.
But I agree that I hate unrealistic timelines and being given "the run-around."
Sometimes it just sucks to say to a customer:
Yeah, garret has been spotty this summer, I have no clue when the turbo is going to be in. Plus I don't have your intercooler in hand since its a low production highly custom air-water, the rest of the pipes aren't made, I have two other cars in right now also, and I want to revise your kit a bit since I found a better way of doing X.
I've seen cars in prestigious bodyshops for 3 months just waiting for a bodykit to be painted.
Warranty work ususally takes 4-6 weeks.
And getting a turbo kit handmade and installed at a nationally known shop is probably going to take 12-16 months.
Thats just common sense.
staticlag 03-19-2008, 11:00 AM Sucks, that you got a tall frosty glass of "run-around"
but now we all know.
VarneyMazda 03-20-2008, 12:22 PM And getting a turbo kit handmade and installed at a nationally known shop is probably going to take 12-16 months.
Thats just common sense.
This makes sense
Bastage 03-20-2008, 12:33 PM This makes sense
It only makes sense if that's what was agreed on in the beginning. All of this is moot though, since it appears that Scott is going to make it right with his customer. That's really all the customer wanted; communication, and compensation. They're probably going to get both now.
VarneyMazda 03-20-2008, 02:04 PM It only makes sense if that's what was agreed on in the beginning. All of this is moot though, since it appears that Scott is going to make it right with his customer. That's really all the customer wanted; communication, and compensation. They're probably going to get both now.
I agree 100%, from what i know of Scott I highly doubt he wouldn't do something to make it right with the customer.
Free turbos for everyone, sounds good to me :lol:
shinka213 03-20-2008, 03:11 PM :lol:
a turbo sandwich.....2 pieces of bread and you wish you had a turbo
tg072464 03-20-2008, 04:57 PM Bow Bow Bow
Jedi54 03-20-2008, 05:23 PM ^^ haha, :wavey:
ChattyRX8 03-20-2008, 08:24 PM I've got close to $2000 worth of products from Mazsport waiting to be installed on my car. Even though their website says "this is a custom made product, and may take 2 weeks, etc, etc..." I have never had to wait that long after ordering. Actually, my items have arrived on my doorstep no later than 5 business days after placing the order. However, I haven't ordered the ignition solution...
chrism 04-01-2008, 11:43 AM vicki / roland get the car back yet?
shinka213 04-01-2008, 07:43 PM not that im aware of....
im sure she would have called me or, at the very least, updated the thread...
:sad:
Razz1 04-01-2008, 11:05 PM :eek: :fight:
BigRed 04-01-2008, 11:13 PM huh? please update :)
chrism 04-02-2008, 11:55 AM its been another half month.....what exactly does soon mean then?.......some would think this would be a priority huh?
Jedi54 04-02-2008, 12:02 PM ***crickets chirping***
eddybear 04-02-2008, 12:26 PM As a businessman I hate to see things like this, because I initially came into this thread assuming this was heralding good service by Mazsport.
I am a new fresh rx8 owner who was budgeting out in a few months to purchase the product and I myself have been swayed in another direction because of what I saw here alone. This has to come to a happy end sometime soon or it's going to have implications on more prospective buyers. :banghead:
jones75254 04-02-2008, 01:48 PM With money being fronted in excess of $13k, you only have to show me ONE instance of something like this happening to keep me from ever employing this place for any kind of install.
3MTA3 04-02-2008, 02:59 PM Scott has been updating with a phone call once a week and e-mails.
Progress is being made.:)
snipaz2420 04-02-2008, 03:01 PM good to hear. will you have it back before the one year mark?
imrtommy 04-02-2008, 05:18 PM glad to hear progress is being made.
TeamRX8 04-02-2008, 06:40 PM anybody ever hear what happened with stickmantijuana's 3-rotor RX-8 project down there?
chrism 04-02-2008, 06:44 PM yeah its still there......spoke to him about 2 weeks ago through pm on another site....his car isnt finished yet either as far as i was told
Moostafa29 04-02-2008, 07:13 PM Thats been over a year now hasn't it?
shinka213 04-02-2008, 07:35 PM Scott has been updating with a phone call once a week and e-mails.
Progress is being made.:)
glad to hear Vicki
do we have an ETA?
Detrich 04-02-2008, 08:36 PM so, is this timeline correct?
5/2007 u guys paid mazport $13k up front & they took delivery of the car.
6/2007 4-5 weeks later they notified u of a delay in delivery. at that time they also convinced u guys to opt for the upgraded v2.0 instead of the original turbo, thereby telling u that the car wouldn't be ready until 12/2007. and, u agreed to this.
4/2008 now- and still no car yet- presumably due to issues w/ the "v2.0" upgrade.
which leads to my next questions:
1. in 6/2007 what was mazport's official "revised" delivery date of the original turbo? and, was this delivery date ever met?
2. when (date) did they sweet talk u into agreeing to this theoretical "upgraded v2.0" version? and, did this occur before the completion of the revised delivery date of the original turbo?
i'm no sales expert, but it seems like mazsport did a "bait and switch" sales tactic on u guys. based on the timeline, it sounds to me that in 6/2007 mazport knew that they couldn't meet the original delivery date, but they didn't want to look bad. so, they came up w/ the story about the "v2.0 upgrade" in order to buy themselves more time, all the while knowing that their ETA's on this "v2.0 upgrade" was completely hypothetical and overly optimistic- since v2.0 was still only under R&D and not likely to be even remotely ready on 11/2007.
if all this is what happened, then mazsport was being dishonest for selling u the v2.0 upgrade before even completing the original turbo order. even if a customer is unfamiliar with a product or a process, that doesn't mean they deserve to be cheated or lied to- ever. mazsport should have made it clear what the revised completion date of the original turbo would be, and then stuck to that. they are certainly at liberty to mention that v2.0 upgrade is in R&D. but, given their years of experience and knowledge of the R&D product cycle, it is more than reasonable to think that they knew 11/2007 was completely ridiculously overly optimistic to promise a customer that date.
on the flip-side, perhaps u guys (buyers) were so anxious to get your car upgraded that u also played right into their hands, and u didn't read-between-the-lines and think through all the implications of what they [mazsport] were selling you with this "v2.0 upgrade."
the only scenario that i can see mazport being exonerated is if (a) they fully disclosed that doing the v2.0 "could" mean delivering the car in mid 2008, since they couldn't be sure exactly when it would be perfected. (ie they could only estimate 11/2007.) and, (b) if the buyer (u guys) acknowledged and agreed to this, then it would be your fault for "willingly accepting the risk" of waiting around for them to finish R&D and then install/ tune the product.
otherwise, it does sound like mazsport has acted in bad faith here by not delivering the original product, as sold, and then turning around and using "bait & switch" tactic to get u guys into something else, thereby delaying delivery of the vehicle due to technical issues that they knew very well could and would arise and delay the entire project.
dannobre 04-02-2008, 09:27 PM It wouldn't have been a bait and switch.....that would infer intent to defraud.
Mazsport is not about defrauding anyone...they might be slow...and perfectionists to a fault...but they are not crooks
MazsportScott 04-02-2008, 10:05 PM This car is going to be displayed on a national level, instead of just installing the original product and shipping it I made the customer aware I had found improvements in the design. They want the best so I offered these improvements at no additional cost to the customer, he agreed to wait. It is progressing along nicely and I will continue to update the customer, I'm sure you guys will all see the results.
We appreciate your continued support, Scott
BigRed 04-02-2008, 10:11 PM ^perfect response :)
solito77 04-02-2008, 10:59 PM ^perfect response :)
+1:)
Detrich 04-03-2008, 12:12 AM it sounds like mazsport was up-front about the upgrade & the impending delays and the buyers agreed to it- according to scott's explanation here.
if this is accurate, then i think the buyers are unjustly accusing mazsport.
shinka213 04-03-2008, 08:25 AM thats a big "if"
and we know there is ALWAYS two sides to the story
VarneyMazda 04-03-2008, 12:47 PM thats a big "if"
and we know there is ALWAYS two sides to the story
definately true
imrtommy 04-03-2008, 01:49 PM imo, i have never recieved better customer support from any other shop. i mean just because i gotta call 5 times to speak with scott doesn't mean their customer service in horrible. you can always speak with dan. hes been the biggest help during my turbo install. walked me through step by step. betsey also knows whats going on in the shop.... why not ask her? also scott has been teaching how to tune my car to get all the bogging out for now until i hook up everything and get it ready for tuning.
BTW, shouldn't this thread be deleted now due to customer and seller being on the same page and good terms now?
VarneyMazda 04-03-2008, 02:29 PM imo, i have never recieved better customer support from any other shop. i mean just because i gotta call 5 times to speak with scott doesn't mean their customer service in horrible. you can always speak with dan. hes been the biggest help during my turbo install. walked me through step by step. betsey also knows whats going on in the shop.... why not ask her? also scott has been teaching how to tune my car to get all the bogging out for now until i hook up everything and get it ready for tuning.
BTW, shouldn't this thread be deleted now due to customer and seller being on the same page and good terms now?
i agree, i also want to state like i have before the people who are the most vocal about OMG mazsport, are the SAME people who buy little to none from them. They purchase their stuff from competing companies on the board. So some peoples opinons are slightly baised.
But when your the big dog on the porch everyone is trying to scare you off :)
chickenwafer 04-04-2008, 12:01 AM i agree, i also want to state like i have before the people who are the most vocal about OMG mazsport, are the SAME people who buy little to none from them. They purchase their stuff from competing companies on the board. So some peoples opinons are slightly baised.
But when your the big dog on the porch everyone is trying to scare you off :)
Dude, just because someone doesn't buy stuff from a certain shop or have the money right now to do so, doesn't mean they can't have an opinion about said shop. Mazsport is a commercial business and if a customer has a bad situation with them, then why can't potential customers voice their opinions?
It's like if your buddy gets a tattoo at a local tattoo shop, and the tattoo is messed up. Just because you never got a tattoo at that shop means you can't tell other people not to get their ink done there?? That's messed up.....
eddybear 04-04-2008, 12:15 AM Dude, just because someone doesn't buy stuff from a certain shop or have the money right now to do so, doesn't mean they can't have an opinion about said shop. Mazsport is a commercial business and if a customer has a bad situation with them, then why can't potential customers voice their opinions?
It's like if your buddy gets a tattoo at a local tattoo shop, and the tattoo is messed up. Just because you never got a tattoo at that shop means you can't tell other people not to get their ink done there?? That's messed up.....
Couldn't have said that better myself.
The point so many people miss is that this is an open forum. I agree that those who have no personal business should keep their mouths shut, and yes there are two sides to a story, but if it gets to the point where both parties agree that it has been FAR too long for the return then it is everyone's business to know this took place.
Until the day money drops off trees, these issues MUST be discussed at length.
Detrich 04-04-2008, 12:24 AM i think it's good to hear that the situation is happily resolved. i've read so many good things about mazsport on this forum.
just as it's important for vendors to be responsible to customers, customers need to be respectful to vendors as well. :)
Jedi54 04-04-2008, 12:26 AM i think it's good to hear that the situation is happily resolved. i've read so many good things about mazsport on this forum.
just as it's important for vendors to be responsible to customers, customers need to be respectful to vendors as well. :)
this has not been resolved.
The car is still 4+ months overdue. Until the car is completely finished and delivered to the customer, this remains an issue.
Detrich 04-04-2008, 01:29 AM my bad i guess...
Some us Las Vegas's people talked about this at lunch, and all of us think it's pretty ridiculous that it takes this long for all this..
VarneyMazda 04-04-2008, 09:51 AM Some us Las Vegas's people talked about this at lunch, and all of us think it's pretty ridiculous that it takes this long for all this..
the timeline is totally out of wack.
everyone totally agree's on that.
pdxhak 04-04-2008, 11:59 AM imo, i have never recieved better customer support from any other shop. i mean just because i gotta call 5 times to speak with scott doesn't mean their customer service in horrible. you can always speak with dan. hes been the biggest help during my turbo install. walked me through step by step. betsey also knows whats going on in the shop.... why not ask her? also scott has been teaching how to tune my car to get all the bogging out for now until i hook up everything and get it ready for tuning.
BTW, shouldn't this thread be deleted now due to customer and seller being on the same page and good terms now?
No. I would hope Scott would not want this thread deleted either. This is a great opportunity to show every past, current, and or future customer that he has the ability to correct this situation. Whether it is a perceived problem from the customer or not, this needs to be addressed. It is in an open forum now and needs to stay open. By open, I do not mean all the messy details.
Also as much as many people on this forum want people to search for information then deleting this thread really does a disservice to the community.
Once the car is delivered and both parties agree to move on then this thread should be closed.
3MTA3 04-04-2008, 10:22 PM Right now, we are getting updates via phone and e-mail.
I'll weigh in on the thread deleting..... Any forum that deletes threads that contains information that can be both detrimental and beneficial to members is IMHO, trying to hide something.
I own and run a forum, threads that are deleted blatantly violate the rules of the forum. Period. :eyetwitch
G3tR3DDY2GR3DDY 04-04-2008, 11:01 PM No. I would hope Scott would not want this thread deleted either. This is a great opportunity to show every past, current, and or future customer that he has the ability to correct this situation. Whether it is a perceived problem from the customer or not, this needs to be addressed. It is in an open forum now and needs to stay open. By open, I do not mean all the messy details.
Also as much as many people on this forum want people to search for information then deleting this thread really does a disservice to the community.
Once the car is delivered and both parties agree to move on then this thread should be closed.
I agree with this.... i wanted my "bad guy" thread deleted but now i see it as a good thing for people to learn how obsurd some people act and how i can take care of a said situation. Same guys for anyone in this predicament. Yea, i hate to see this with mazsport, but it will still be great to see it get taken care of in a proper manner :D
dannobre 04-04-2008, 11:26 PM I agree with this.... i wanted my "bad guy" thread deleted but now i see it as a good thing for people to learn how obsurd some people act and how i can take care of a said situation. Same guys for anyone in this predicament. Yea, i hate to see this with mazsport, but it will still be great to see it get taken care of in a proper manner :D
Now this is funny ;)
Jedi54 04-04-2008, 11:35 PM I agree with this.... i wanted my "bad guy" thread deleted but now i see it as a good thing for people to learn how obsurd some people act and how i can take care of a said situation. Same guys for anyone in this predicament.
wow, what a worthless / shameless self-plug.
:crying: :crying: :crying:
back to the topic at hand...
chrism 04-06-2008, 10:15 AM Right now, we are getting updates via phone and e-mail.
I'll weigh in on the thread deleting..... Any forum that deletes threads that contains information that can be both detrimental and beneficial to members is IMHO, trying to hide something.
I own and run a forum, threads that are deleted blatantly violate the rules of the forum. Period. :eyetwitch
im glad that things are working out.....hope you get your car back in time......im ready to get a 2nd or 3rd place after you!
Speedsteve 04-07-2008, 12:27 PM Hi guys
I bought and installed a lot of stuff from Mazsport... ok, also I sometimes had to wait a long time, just like everybody else, but those guys do the best they can .
Scott is a perfectionist and be honest.. a great guy.
If there is one shop I trust, it is Mazsport.
I just ordered the ignition solution and the midpipe :) ...
And nope .. I don't get any money for saying this lol...:eyetwitch
Cheers
Steve
xtmesisx 04-07-2008, 01:32 PM i <3 mazsport.
chrism 04-19-2008, 09:53 AM which came first the tranny or the car?......get it...chicken........egg........
shinka213 04-19-2008, 10:27 AM ^^
:rollingla
any updates?
3MTA3 04-19-2008, 10:34 AM :sadwavey: Hi! Nothing this week, that I know of.
The weather is gorgeous. I think I'm going to go buy me a muscle car to zoom zoom in on these nice days. :rolleyes:
MazsportScott 04-19-2008, 11:02 AM With all the progress being made on your project, I wouldn't bother with a muscle car. Maybe a trailer for the trophy's :)
Polishing and fitting of more new components this week, I will send some update photo's to Roland this week Vicki, Scott
3MTA3 04-19-2008, 11:16 AM Got spring fever, Scott! I'm itchin' to go!:naughty:
jones75254 04-19-2008, 11:51 AM I just ordered the ignition solution and the midpipe :) ...
Steve
That should only take about 6-8 weeks, ur in much better shape than the OP:)
imrtommy 04-23-2008, 01:48 PM at least you know your cars in good hands at mazsport. i dont even know whats up with my car.... i feel like ive been robbed. sold my miata and the fiancee started taking the ms3 and my 8 has been in the shop for awhile. now i ride my motorcycle alone in the cold. hahaha
shinka213 04-23-2008, 10:29 PM at least you know your cars in good hands at mazsport.
whats your basis for that statement?
jones75254 04-23-2008, 10:55 PM at least you know your cars in good hands at mazsport
Well, if u mean in very strong hands that once have hold of your car, doesnt let go for a really long time then, yes, the car's in good hands:dunno:
imrtommy 04-24-2008, 01:33 PM meaning at least shes getting updates now and knowing her cars being worked on not just by any shop but by the shop that built the turbo itself.
VarneyMazda 04-24-2008, 06:13 PM meaning at least shes getting updates now and knowing her cars being worked on not just by any shop but by the shop that built the turbo itself.
:werd:
chrism 04-24-2008, 09:59 PM she is getting updates?
jusanb 04-24-2008, 10:06 PM We're getting updates. Spoke with Scott today.
lurch519 04-24-2008, 10:17 PM :sadwavey: Hi! Nothing this week, that I know of.
The weather is gorgeous. I think I'm going to go buy me a muscle car to zoom zoom in on these nice days. :rolleyes:
lol, get a shelby and come see me
shinka213 04-24-2008, 10:33 PM We're getting updates. Spoke with Scott today.
care to share Roland?
Charles R. Hill 04-24-2008, 11:11 PM meaning at least shes getting updates now and knowing her cars being worked on not just by any shop but by the shop that built the turbo itself.
So......Garrett is doing the install, then?:lol2:
MazsportScott 04-24-2008, 11:29 PM care to share Roland?
I'm pretty sure Roland is keeping the R&D going on here under his hat.;)
shinka213 04-24-2008, 11:42 PM is that what you call it?? R&D??
:icon_no2:
MazsportScott 04-24-2008, 11:50 PM Without a doubt, YES! Roland had a choice and opted to wait for Type2 V2.
Charles R. Hill 04-25-2008, 06:17 AM Something ya wanna get off yer chest, Pat?
tajabaho1 04-25-2008, 07:05 AM damn, it takes that long to get a mazsport turbo????!!!
shit.......
huntingturtle 04-25-2008, 07:33 AM :) Well I needed to chime in after reading this post. I ordered a type 1 kit from Scott in 02/08. Payed full in advance-that was my choice. I could have opted out and ordered from someone else.Granted it wasn't 13k but 50% of that is still a good amount of money and I still have to pay for install and tuning. My car is no show car by any means, but if the quality of my kit is as good as the quality of my ignition system and the dual resonated midpipe I will wait till 02/09 for delivery!! Especially if I thought I was going to get free updates.Keep up the good work Scott.
shinka213 04-25-2008, 07:38 AM :) Well I needed to chime in after reading this post. I ordered a type 1 kit from Scott in 02/08. Payed full in advance-that was my choice. I could have opted out and ordered from someone else.Granted it wasn't 13k but 50% of that is still a good amount of money and I still have to pay for install and tuning. My car is no show car by any means, but if the quality of my kit is as good as the quality of my ignition system and the dual resonated midpipe I will wait till 02/09 for delivery!! Especially if I thought I was going to get free updates.Keep up the good work Scott.
so...when do you expect to get your kit? or did you get it already?
shinka213 04-25-2008, 07:39 AM Something ya wanna get off yer chest, Pat?
Lots Ray....but im trying to stay "lady-like"
:lol:
Charles R. Hill 04-25-2008, 09:50 AM We've all known each other for years around here so why hold back now?
staticlag 04-25-2008, 10:34 AM Scott and Mazsport are excellent tuners. Its simple economics, supply vs. demand. They have a ton of demand and therefore its going to take a while when they are working on a few customer's projects and new enhancements all at once. Not to mention that some of the items they offer are fairly rare, so when they place an order for a dozen of something and it takes six months well, thats just how it is.
I've seen Mazsport work, and I've had their help in working on my own tune and they put out extremely high quality stuff and definetly go the extra mile.
Trust me that you will be more than satisfied with Scott's work.
halimsteven 04-25-2008, 11:21 AM Scott and Mazsport are excellent tuners. Its simple economics, supply vs. demand. They have a ton of demand and therefore its going to take a while when they are working on a few customer's projects and new enhancements all at once. Not to mention that some of the items they offer are fairly rare, so when they place an order for a dozen of something and it takes six months well, thats just how it is.
I've seen Mazsport work, and I've had their help in working on my own tune and they put out extremely high quality stuff and definetly go the extra mile.
Trust me that you will be more than satisfied with Scott's work.
i always read bad things about mazsport, but i agree with staticlag. it's too much demand that it will take them awhile to fill out the demand. it's just according to my experience. Scott helped me to fix my car through INT-X, and he called me after work to make sure i am running good with his upgrades. it's just my opinion. everybody has different experience.
steven
huntingturtle 04-25-2008, 11:31 AM so...when do you expect to get your kit? or did you get it already?
No haven't got my kit yet,just waiting patiently.Then I am not entering my car into any shows either,so I have no pressure or deadlines. Well maybe I do if I want Ray to do my install as I have to work around his busy schedule. Regards Hank
jones75254 04-25-2008, 12:30 PM Well maybe I do if I want Ray to do my install as I have to work around his busy schedule.
He will fit you in im sure:) And your install will take prob a day or so rather than a year or so.(end of shameless plug)
staticlag 04-25-2008, 01:23 PM Just some general advice: Money talks.
If you want anything done quickly its best to have an outside bonus contract.
IE:
I want my house built in 6 months, if its done in less than 6 months I will give you a bonus of 10K.
Just with anything else.
When I used to go to all you can eat buffets (buffalo wild wings unlimited lunch buffet) I would hand the waitress a $5 and tell her I was on a tight schedule. And you can bet my food was the first one out! Just a simple little incentive works wonders for anything.
chrism 04-25-2008, 01:26 PM so cash up front is worthless?
tajabaho1 04-25-2008, 02:24 PM on a side note, when u guys getting your car back?
Bastage 04-25-2008, 03:08 PM :banghead: :banghead: :banghead: :banghead: :banghead: :banghead: Seriously now. How many people here have ever had a problem with service anywhere else? It happens time and again to everyone. Sometimes even with the best companies in the world you'll have speed bumps. I'm not sure if any of you have ever worked in this type of work thats being done by Mazsport, but I'm sure they are doing the best they can. I'll apoligize for the rest of the world out here when we say we are not always perfect in everything that we do. I've personally never had any problems with Mazsport myself after buying numerous items from them. Sure waiting was annoying but in the end I've always had my problems looked after. I've had problems with other companies, but I'm not about to start up a thread like this and trash them. I'm sure with all the things I could say about the company that I've had problems with, and they were to hear about all the things I've had to say, they would be more than happy to help me. Are you kidding? I'm sure if it was me that someone had a problem with and they decided to try to say something to everyone that would be a potential customer, I wouldn't put any "extra" effort into getting things done. Now don't get your panties in a bunch when I say extra. I would do it as I normally would, but if I had spare time on my hands I wouldn't be putting it towards this project. Yes its a lot of money, I've read this time and again, but seriously, it could be $5 or it could be $500,000.00 and the same problem could happen. Like always you have to hear both sides of the story and you can only believe half of what you hear. Its easy for the customer to bad mouth as much as they want, but as the retailer, not much can be said in return. As much as a retailer would like to tell someone to go shove it up their pie hole they can't. This will destroy what their future customers could look at being treated. But unfortunately for Mazsport the damage has already been done. Even looking at yourselves, how often do you remember all the compliments and forget all the insults given to yourself? You'll always remember the bad things but never the good. So nothing like bringing this out in the open. Yes it's nice to give out information to everyone about your experience but lets stop beating a dead horse here. You had bad service, like I'm sure we've all had before, but quit bitching about it. And nothing like having a public bashfest. Its not like Mazsport can really defend themselves like you can attack them. You've thrown all tact to the wind. You could care less what was said or done at this point, and you're so far gone that no matter what the outcome is you're still gonna be upset over the whole thing. For some strange reason I feel I should start a thread stating how great the customer service I got from Mazsport. But now for some reason I believe this will fall on deaf or ignorant ears. Some people, will just refuse to listen to logic, when their emotions get in the way. I've also sure we've all had this at one point. As much as I would like to say for certain people to grow up, I know this isn't as easy as it sounds. Ignorance is bliss, coupled with stubborness creates even more of a problem. So quit ragging on Mazsport. You spoke your mind, cried a river, build a bridge and get over it, but unfortunatly you've already burned that bridge. I would like to all welcome you to my new thread. "People who can't stop complaining, and the people that they annoy by bringing it up again, about people who annoy others buy bringing things up, and beating a dead horse by repeating the same thing over and over like a broken record, while repeating things to annoy other people!" Which will be found in the Major Horsepower section filled with spam of course. LET IT GO ALREADY. Go deal with this yourself, or continue to take up time and space on here by repeating things over and over and over and over again! Please feel free to my personal e-mail at IDONTGIVEASHIT@WHOCARES.ORG
I think Mazsport needs to hurry up and get your "Enter" key back to you. :lol:
chrism 04-25-2008, 05:41 PM "Seriously now. How many people here have ever had a problem with service anywhere else? It happens time and again to everyone. Sometimes even with the best companies in the world you'll have speed bumps. I'm not sure if any of you have ever worked in this type of work thats being done by Mazsport, but I'm sure they are doing the best they can.
I'll apoligize for the rest of the world out here when we say we are not always perfect in everything that we do. I've personally never had any problems with Mazsport myself after buying numerous items from them. Sure waiting was annoying but in the end I've always had my problems looked after. I've had problems with other companies, but I'm not about to start up a thread like this and trash them.
I'm sure with all the things I could say about the company that I've had problems with, and they were to hear about all the things I've had to say, they would be more than happy to help me. Are you kidding? I'm sure if it was me that someone had a problem with and they decided to try to say something to everyone that would be a potential customer, I wouldn't put any "extra" effort into getting things done.
Now don't get your panties in a bunch when I say extra. I would do it as I normally would, but if I had spare time on my hands I wouldn't be putting it towards this project. Yes its a lot of money, I've read this time and again, but seriously, it could be $5 or it could be $500,000.00 and the same problem could happen. Like always you have to hear both sides of the story and you can only believe half of what you hear.
Its easy for the customer to bad mouth as much as they want, but as the retailer, not much can be said in return. As much as a retailer would like to tell someone to go shove it up their pie hole they can't. This will destroy what their future customers could look at being treated. But unfortunately for Mazsport the damage has already been done. Even looking at yourselves, how often do you remember all the compliments and forget all the insults given to yourself? You'll always remember the bad things but never the good.
So nothing like bringing this out in the open. Yes it's nice to give out information to everyone about your experience but lets stop beating a dead horse here. You had bad service, like I'm sure we've all had before, but quit bitching about it. And nothing like having a public bashfest. Its not like Mazsport can really defend themselves like you can attack them. You've thrown all tact to the wind. You could care less what was said or done at this point, and you're so far gone that no matter what the outcome is you're still gonna be upset over the whole thing. For some strange reason I feel
I should start a thread stating how great the customer service I got from Mazsport. But now for some reason I believe this will fall on deaf or ignorant ears. Some people, will just refuse to listen to logic, when their emotions get in the way. I've also sure we've all had this at one point. As much as I would like to say for certain people to grow up, I know this isn't as easy as it sounds. Ignorance is bliss, coupled with stubborness creates even more of a problem. So quit ragging on Mazsport. You spoke your mind, cried a river, build a bridge and get over it, but unfortunatly you've already burned that bridge.
I would like to all welcome you to my new thread. "People who can't stop complaining, and the people that they annoy by bringing it up again, about people who annoy others buy bringing things up, and beating a dead horse by repeating the same thing over and over like a broken record, while repeating things to annoy other people!" Which will be found in the Major Horsepower section filled with spam of course.
LET IT GO ALREADY. Go deal with this yourself, or continue to take up time and space on here by repeating things over and over and over and over again! Please feel free to my personal e-mail at IDONTGIVEASHIT@WHOCARES.ORG"
Here you go shim..this might help people so thier heads dont explode trying to read your ramblings....by the way you make very little sense in your rant but thats ok....no one is beating a dead horse.....only questioning the timeline....also OP has not gotten any return on thier investment yet.....and its been going on for a very long time......sit around, read the forums and then put your 2 cents in.....you havent been here long enough to be this upset
shinka213 04-25-2008, 07:59 PM :banghead: :banghead: :banghead: :banghead: :banghead: :banghead: Seriously now. How many people here have ever had a problem with service anywhere else? It happens time and again to everyone. Sometimes even with the best companies in the world you'll have speed bumps. I'm not sure if any of you have ever worked in this type of work thats being done by Mazsport, but I'm sure they are doing the best they can. I'll apoligize for the rest of the world out here when we say we are not always perfect in everything that we do. I've personally never had any problems with Mazsport myself after buying numerous items from them. Sure waiting was annoying but in the end I've always had my problems looked after. I've had problems with other companies, but I'm not about to start up a thread like this and trash them. I'm sure with all the things I could say about the company that I've had problems with, and they were to hear about all the things I've had to say, they would be more than happy to help me. Are you kidding? I'm sure if it was me that someone had a problem with and they decided to try to say something to everyone that would be a potential customer, I wouldn't put any "extra" effort into getting things done. Now don't get your panties in a bunch when I say extra. I would do it as I normally would, but if I had spare time on my hands I wouldn't be putting it towards this project. Yes its a lot of money, I've read this time and again, but seriously, it could be $5 or it could be $500,000.00 and the same problem could happen. Like always you have to hear both sides of the story and you can only believe half of what you hear. Its easy for the customer to bad mouth as much as they want, but as the retailer, not much can be said in return. As much as a retailer would like to tell someone to go shove it up their pie hole they can't. This will destroy what their future customers could look at being treated. But unfortunately for Mazsport the damage has already been done. Even looking at yourselves, how often do you remember all the compliments and forget all the insults given to yourself? You'll always remember the bad things but never the good. So nothing like bringing this out in the open. Yes it's nice to give out information to everyone about your experience but lets stop beating a dead horse here. You had bad service, like I'm sure we've all had before, but quit bitching about it. And nothing like having a public bashfest. Its not like Mazsport can really defend themselves like you can attack them. You've thrown all tact to the wind. You could care less what was said or done at this point, and you're so far gone that no matter what the outcome is you're still gonna be upset over the whole thing. For some strange reason I feel I should start a thread stating how great the customer service I got from Mazsport. But now for some reason I believe this will fall on deaf or ignorant ears. Some people, will just refuse to listen to logic, when their emotions get in the way. I've also sure we've all had this at one point. As much as I would like to say for certain people to grow up, I know this isn't as easy as it sounds. Ignorance is bliss, coupled with stubborness creates even more of a problem. So quit ragging on Mazsport. You spoke your mind, cried a river, build a bridge and get over it, but unfortunatly you've already burned that bridge. I would like to all welcome you to my new thread. "People who can't stop complaining, and the people that they annoy by bringing it up again, about people who annoy others buy bringing things up, and beating a dead horse by repeating the same thing over and over like a broken record, while repeating things to annoy other people!" Which will be found in the Major Horsepower section filled with spam of course. LET IT GO ALREADY. Go deal with this yourself, or continue to take up time and space on here by repeating things over and over and over and over again! Please feel free to my personal e-mail at IDONTGIVEASHIT@WHOCARES.ORG
you wasted a lot of time and energy here....
:rollingla
i dont think anyone will be reading this dissertation...i know i didnt... :lol2:
shinka213 04-25-2008, 08:14 PM ok Ray....here goes!!! no holes barred!!
1. over a year is waaaaaaaaay to long to have a "show car" fitted for ANYTHING....i dont give a shit what it is...
2. they have missed one season already and are on the way to missing another...
3. there are many things that have happened during the course of this last year
that have not been posted....i dont feel i have the right to say..Vicki will have to post those things
4. as a result, NO ONE on this thread knows the complete truth and honestly...
5. if it were my car, and i saw all the other developments coming out of that shop..ie coils, midpipes, trannies etc....i'd be pissed as HELL
6. i would have yanked my car out of there no later than last october....
7. demanded my money back..and then some...
8. this R&D crap is crappppp...
9. if it really is R&D, Vicki should get some return on her investment..
thats all i got for now...
is that enough Ray!!
:rant:
swoope 04-25-2008, 10:36 PM you wasted a lot of time and energy here....
:rollingla
i dont think anyone will be reading this dissertation...i know i didnt... :lol2:
hey,
it makes my writing look good!! might be my new sig!!!!
beers :beer:
jones75254 04-25-2008, 11:00 PM ..........sit around, read the forums and then put your 2 cents in.....you havent been here long enough to be this upset
Exactly. This isnt just some Int-X tune or exhaust install, its $13,000.00 and a car that has been setting long overdue. Unless you spent anything close to that amount and got good service with a reasonable completion time, ur argument holds little weight schimmle.
Charles R. Hill 04-25-2008, 11:41 PM I just want to say that the criticism of Mazsport is becoming quite boring and I'd rather complain about the Pettit S/C. Where's MM when I need him...........?:lol2:
shinka213 04-25-2008, 11:56 PM I just want to say that the criticism of Mazsport is becoming quite boring and I'd rather complain about the Pettit S/C. Where's MM when I need him...........?:lol2:
:rollingla
Charles R. Hill 04-26-2008, 12:04 AM I am glad you took it as I intended, Pat. I am just trying to bring a little levity to the conversation.
shinka213 04-26-2008, 12:08 AM I am glad you took it as I intended, Pat. I am just trying to bring a little levity to the conversation.
you brought it outta me Ray...and i thank you for it...twas like going to a meetin and puttin my hand up...
what a catharsis!!
Schimmle 04-26-2008, 01:10 AM :rolleyes: I'll just come back here in about 8 months. Even if you've gotten the car back or not I'm sure you'll keep this thread going. If you spend more effort in other things in life as you did about bitching on here I'm sure life wouldn't seem so tough on you!
jones75254 04-26-2008, 03:39 AM I just want to say that the criticism of Mazsport is becoming quite boring
Really? After ONLY 8 pages of bitchin and moanin!? LOL:lol2:
Charles R. Hill 04-26-2008, 03:59 AM Ya think it's time we let up on Scott and give him some space?
VarneyMazda 04-26-2008, 08:10 AM Ya think it's time we let up on Scott and give him some space?
Not until I get my midpipe lol
But seriously this thread is getting putts hand and pointless
jusanb 04-26-2008, 08:43 AM I'm not the one keeping this thread going.............
jones75254 04-26-2008, 10:50 AM Ya think it's time we let up on Scott and give him some space?
Yeah ur right, i mean how much more can you actually beat a dead horse? I mean 8 pages is plenty enough to get the point across:)
People will be able to take what they percieve as useful from this thread. The reason its still goin is prob just due to the OP simply not getting the car back yet, im sure when he does it will be locked down.
huntingturtle 04-26-2008, 10:59 AM I agree with u Ray. Let people make up their own minds.Hopefully while doing searches they will find all the GOOD things Scott has done.
VarneyMazda 04-26-2008, 01:16 PM I have a lot of respect for ray a competing vendor who can come in here and stick up for mazsport!
Bastage 04-26-2008, 02:47 PM The only bitching I've seen on here is from people bitching about other people supposedly bitching. :uhh:
I think the OP and most people on here have been pretty freaking mature and patient about this whole situation. In spite of all the waiting that the disgruntled customers have experienced, I'm sure they'll be completely satisfied once they get a chance to run through the gears at full throttle. So sit back, and relax; hopefully sometime in the next few months, they'll have one badass RX-8 to share with all of us.
Charles R. Hill 04-26-2008, 10:27 PM Well then, let me, a bitch myself, bitch about bitches who just wanna bitch about other bitches bitchin'!:lol2:
rx8speeddmon 04-27-2008, 12:29 AM Well then, let me, a bitch myself, bitch about bitches who just wanna bitch about other bitches bitchin'!:lol2:
owww, my head hurts!
RedefineRX8 04-27-2008, 03:08 AM just a small comment I have, let me preface it by saying in NO way am I trying to be derragatory towards anyone mentioned within this post, just showing my point.
I think it's funny that a recent thread that's been made public ( the illiterate claiming MM "stole" 6k from him ) has fan boys chiming in and then moderators coming and closing it to save face for someone who has been banned if only for a week.. Yet Scott and the person who funded this expedition sited in this thread have been and still are on the same page with this build, fan boys/women still chime in with their .02 cents without prior experience with Mazsport, yet this thread stays open when the resolution is clearly eminent.
Is that how it is? Is Ray the only one with enough respect for what Scott has done for this entire community to stand up for him at a time like this? If so the people who are criticizing him ( whom I won't even bother to name because you're hilarious prejudice is unfounded and uneducated ) need to seriously stop posting and know the whole story and or realize this has nothing to do with them and that Scott has done nothing but put all of his resources into finding ways to improve our cars.
I just don't understand certain people going out of their way to insult an criticize someone like Scotts work because he puts in 4 times the time and effort of almost anyone else that is attempting to contribute to our niche. Unbelievable.
jones75254 04-27-2008, 04:35 PM I think it's funny that a recent thread that's been made public ( the illiterate claiming MM "stole" 6k from him ) has fan boys chiming in and then moderators coming and closing it to save face for someone who has been banned if only for a week...
Site politics at their best
tajabaho1 04-28-2008, 02:23 PM Well, if u mean in very strong hands that once have hold of your car, doesnt let go for a really long time then, yes, the car's in good hands:dunno:
this quote is f'ing epic :)
turborx8 04-28-2008, 02:34 PM just a small comment I have, let me preface it by saying in NO way am I trying to be derragatory towards anyone mentioned within this post, just showing my point.
I think it's funny that a recent thread that's been made public ( the illiterate claiming MM "stole" 6k from him ) has fan boys chiming in and then moderators coming and closing it to save face for someone who has been banned if only for a week.. Yet Scott and the person who funded this expedition sited in this thread have been and still are on the same page with this build, fan boys/women still chime in with their .02 cents without prior experience with Mazsport, yet this thread stays open when the resolution is clearly eminent.
Is that how it is? Is Ray the only one with enough respect for what Scott has done for this entire community to stand up for him at a time like this? If so the people who are criticizing him ( whom I won't even bother to name because you're hilarious prejudice is unfounded and uneducated ) need to seriously stop posting and know the whole story and or realize this has nothing to do with them and that Scott has done nothing but put all of his resources into finding ways to improve our cars.
I just don't understand certain people going out of their way to insult an criticize someone like Scotts work because he puts in 4 times the time and effort of almost anyone else that is attempting to contribute to our niche. Unbelievable.
I could not have said it better myself!
I have more respect for Scott than anyone else on this forum. Let's be honest. We would all be worse off without him.
The quality of his products are insane and in my opinion well worth the wait. I would rather way 2 months for a quality product than 2weeks for something slapped together.
Keep up the good work Scott! :ylsuper:
VarneyMazda 04-28-2008, 02:54 PM Well then, let me, a bitch myself, bitch about bitches who just wanna bitch about other bitches bitchin'!:lol2:
owwwwwww stop too much riddlin.
I too bought scotts kit in mid feb 2008. I have gotten one call in that whole time I had to call weekly so find out on the status. I had a problem with the money since my card can only be charged 2k per day but i paid half that week. Sent cashiers check the following, for the rest. Any who I have now been waiting 2 months. I have recieved the injectors in the months time and a week after the ingnition solution. To top it off soem stuff was on back order who knows how long for that! TWo weeks and still no TURBO (including this week), with no shipping of parts. SCott at mazsport calls back quick and explains to the teeth what is needed and what is not( when called). I feel the customer service needs to revised in the communication with the customer, that's all. I did get a message from scott on posting stuff about MAzsport, but I feel I can speak what I feel opinion wise. Thats what forums are for!!! All in all I will wait one more month tops before I blow my head! Oh yeah the shop is like "get your car we have more projects" and the tuning guy came and left, I might have to drive or send the car 8 hours for the tuning thanks to the time I have waited. Somewhat confusing on the whole "give ample time for parts" thingy on the website before ordering. I'm am certain the parts are good, but I just wish they would have told me "X" amount of time to make!!!! Thanks guys for reading (you too scott).
VarneyMazda 04-30-2008, 08:28 AM I too bought scotts kit in mid feb 2008. I have gotten one call in that whole time I had to call weekly so find out on the status. I had a problem with the money since my card can only be charged 2k per day but i paid half that week. Sent cashiers check the following, for the rest. Any who I have now been waiting 2 months. I have recieved the injectors in the months time and a week after the ingnition solution. To top it off soem stuff was on back order who knows how long for that! TWo weeks and still no TURBO (including this week), with no shipping of parts. SCott at mazsport calls back quick and explains to the teeth what is needed and what is not( when called). I feel the customer service needs to revised in the communication with the customer, that's all. I did get a message from scott on posting stuff about MAzsport, but I feel I can speak what I feel opinion wise. Thats what forums are for!!! All in all I will wait one more month tops before I blow my head! Oh yeah the shop is like "get your car we have more projects" and the tuning guy came and left, I might have to drive or send the car 8 hours for the tuning thanks to the time I have waited. Somewhat confusing on the whole "give ample time for parts" thingy on the website before ordering. I'm am certain the parts are good, but I just wish they would have told me "X" amount of time to make!!!! Thanks guys for reading (you too scott).
I know a guy who has waited this long and hes not throwing a fit. When things are on backorder through the supplier its completely out of the vendors control. There's no point in giving you weekly updates when there isnt any updates to give.
How about waiting 7 months for one seat bracket, missing 2 shows and not being able to drive your car because you dont have any seats for it? Honestly, it sucks when you have to wait. But this isnt a greddy kit there are ALOT of parts to this kit. Unfortunately Scott cant keep up with the demand of the kit, so hes always short on parts.
Scott probably sent you a pm because your publicly bashing his company, and he has a right to stick up for himself. It's his blood, sweat and tears that have been put into making that company what it is. If you owned a company youd understand that even when you are in the wrong it really hurts when people starting attacking your company.
We all need to understand everyone runs their business differently. BHR's philosphy is different than Mazsports and vice versa. Even the best companies have issues now and again with customer service, what shows great customer service sometimes is when the company can step back say to themselves "oh man this is really not working out the way we are doing this we need to come up with a better plan" In turn fixing it for future transactions. From what I know of Scott from numerous conversations on the phone, and meeting him in person. He really cares about us owners and making our experience with our cars better. I dont think by any means hes sitting on peoples money, and taking his time building the kits.
Another thing i want to address to a few people is Scott has multiple people working in his shop. He's probably not the one working on your car, so all these comments about "well they had time to make a tranny, ignition solution" is garbage, I am sure that they have a person doing R&D on new parts and a person working on installs. I cant believe that people in one thread are happy that we have finally got a decent choice over the stock tranny, and in this thread they are saying they should have finshed your car first.
RedefineRX8 04-30-2008, 10:25 PM This is exactly correct. He has specialists that do these individual things. Install, R&D, testing, etc. It's just not a valid point.
:rant: I'm done talking you all dont understand my point I hear what ur saying but I spoke to scott and I will wait patiently. You dont know because you haven't spent that type of money at one time and are in the situation i am. I feel they are spreading them selves too thin. As well as not giving time frames correctly or even giving a time frame at all. Thanks for the comments but no thanks.:Eyecrazy:
Rotary__Rocket 05-01-2008, 12:37 AM u serious?
still waiting for the bride bracket?
I know a guy who has waited this long and hes not throwing a fit. When things are on backorder through the supplier its completely out of the vendors control. There's no point in giving you weekly updates when there isnt any updates to give.
How about waiting 7 months for one seat bracket, missing 2 shows and not being able to drive your car because you dont have any seats for it? Honestly, it sucks when you have to wait. But this isnt a greddy kit there are ALOT of parts to this kit. Unfortunately Scott cant keep up with the demand of the kit, so hes always short on parts.
Scott probably sent you a pm because your publicly bashing his company, and he has a right to stick up for himself. It's his blood, sweat and tears that have been put into making that company what it is. If you owned a company youd understand that even when you are in the wrong it really hurts when people starting attacking your company.
We all need to understand everyone runs their business differently. BHR's philosphy is different than Mazsports and vice versa. Even the best companies have issues now and again with customer service, what shows great customer service sometimes is when the company can step back say to themselves "oh man this is really not working out the way we are doing this we need to come up with a better plan" In turn fixing it for future transactions. From what I know of Scott from numerous conversations on the phone, and meeting him in person. He really cares about us owners and making our experience with our cars better. I dont think by any means hes sitting on peoples money, and taking his time building the kits.
Another thing i want to address to a few people is Scott has multiple people working in his shop. He's probably not the one working on your car, so all these comments about "well they had time to make a tranny, ignition solution" is garbage, I am sure that they have a person doing R&D on new parts and a person working on installs. I cant believe that people in one thread are happy that we have finally got a decent choice over the stock tranny, and in this thread they are saying they should have finshed your car first.
RedefineRX8 05-01-2008, 12:58 AM :rant: I'm done talking you all dont understand my point I hear what ur saying but I spoke to scott and I will wait patiently. You dont know because you haven't spent that type of money at one time and are in the situation i am. I feel they are spreading them selves too thin. As well as not giving time frames correctly or even giving a time frame at all. Thanks for the comments but no thanks.:Eyecrazy:
We don't know because we've never spent that type of money at one time? Are you kidding? talk about not knowing what you are talking about :banghead:
VarneyMazda 05-01-2008, 06:23 AM :rant: I'm done talking you all dont understand my point I hear what ur saying but I spoke to scott and I will wait patiently. You dont know because you haven't spent that type of money at one time and are in the situation i am. I feel they are spreading them selves too thin. As well as not giving time frames correctly or even giving a time frame at all. Thanks for the comments but no thanks.:Eyecrazy:
Hmm haven't spent the money before? I just sent invision performance 8000 dollars last month? Don't be arrogant just because you bought the mazsport kit many people have spent that kind of money or their car, so that my friend is an idiot comment. Furthermore, if you didn't want our comments why did you post in here?
VarneyMazda 05-01-2008, 06:30 AM u serious?
still waiting for the bride bracket?
Yeah, and its the drivers side a I got the passanger side 2 months ago.
I got shipped to me Monday. Was supposed to go 3 day select but it went ground so now I won't see It until next Monday!
Bastage 05-01-2008, 07:42 AM You dont know because you haven't spent that type of money at one time and are in the situation i am.
That's actually what he said, he didn't say everyone else is poor and can't afford to buy expensive things. To paraphrase he's just saying he has a legitimate gripe, and he probably does. Spending that kind of money and waiting that long would frustrate anyone.
VarneyMazda 05-01-2008, 09:09 AM That's actually what he said, he didn't say everyone else is poor and can't afford to buy expensive things. To paraphrase he's just saying he has a legitimate gripe, and he probably does. Spending that kind of money and waiting that long would frustrate anyone.
What he said was nobody has spent the kind of money I have
I really dont care if he thinks im poor or not, im not trying to prove my financial status to anyone. Just trying to make a point that I have waited that long for parts, and Ive spent plenty of money to know what it feels like to wait.
GrRx8MaZdA 05-01-2008, 09:20 AM I m just too glad i have everything from turbo kit type 3 for almost 2-3months now but after waiting for them for 5-6....THe prob now is i dont have my car for 10months :D ....Just 20more days..So i clearly understand how you guys felt.
Cause daaaamn in the page it says that turbo type 3 got only 362hp with all that parts and mazsport coils??I was waitin for over 400crank from the pros...
Thank you bastage. As you put it "wait days".YOu know of "people" that wait "7months" not you! I'm talking months of promises.This week scott said he would send parts and still nothing for 3 weeks now (almost 3 months)! Hopefully he comes through. We all know you love his work. Ok enough with the love talk. I can't say anything about the parts till they run in my car. Till then this movie sucks till I see the movie for my self. On another note. Your seriously mistaken my friend you totally changed my words. I'm just frusterated about the situation. I thought you guys would feel what i'm talking about. I obviously pushed some buttons, so sue me. This thread has gone too far, 9 pages plus bye god! N e who we all love our cars and are here for the love for the rotary, ok? Peace im out! See you in another room (truce). If scott has time to read this he need to get my kit out, period!
ps got an update from scott. what the hey i didn't need it anyways, right?
chrism 05-10-2008, 10:34 PM Vicki, Roland you get the car back yet?
CraigRX8 05-11-2008, 04:00 AM 10 months no car. Just be glad your not paying an hourly rate
I am thinking of a turbo kit from mazsport. Can i just ask a stupid question here...mainly aimed at GrRx8MaZdA
You say you are only making 362hp. You were wanting over 400 at the crank. is 362 not at the wheels??????? if it is surely you making more than 400?
GrRx8MaZdA 05-11-2008, 05:22 AM Sorry i dint write it well so i edited it today...I didnt get 362..I m definately getting more..But i saw a dyno on the mazsport page in turbo kit type 3 area...And 362crank are not much when the claim 400whp area...Its not even close..
chrism 05-11-2008, 08:52 AM 10 months no car. Just be glad your not paying an hourly rate
I am thinking of a turbo kit from mazsport. Can i just ask a stupid question here...mainly aimed at GrRx8MaZdA
You say you are only making 362hp. You were wanting over 400 at the crank. is 362 not at the wheels??????? if it is surely you making more than 400?
10 months when the thread started....12 months now
shinka213 05-11-2008, 09:30 AM Sorry i dint write it well so i edited it today...I didnt get 362..I m definately getting more..But i saw a dyno on the mazsport page in turbo kit type 3 area...And 362crank are not much when the claim 400whp area...Its not even close..
Hello my Greek friend
are you saying that the claims on the website are not even close to the actual? meaning you are getting less whp?
please clarify...thanks..
BigRed 05-11-2008, 09:55 AM Hello my Greek friend
are you saying that the claims on the website are not even close to the actual? meaning you are getting less whp?
please clarify...thanks..
i didnt think he installed it on his car yet...
CraigRX8 05-11-2008, 10:57 AM Claiming 400rwhp is one thing i think scott has said himself it requires an ignition upgrade which isnt part of the kit. So maybe that should be included also. What boost are you running? id be very happy with 362 at the crank. Thats nearly double stock
invasion08 05-11-2008, 11:50 AM Claiming 400rwhp is one thing i think scott has said himself it requires an ignition upgrade which isnt part of the kit. So maybe that should be included also. What boost are you running? id be very happy with 362 at the crank. Thats nearly double stock
Mazsport never claimed 400rwhp. On the Mazsport website it states "A super fast Turbo RX8 CAPABLE of 400rwhp!"
capable of - . having the ability or capacity for
GrRx8MaZdA 05-11-2008, 11:56 AM guys read please!!! ;) I havent installed yet the kit...I saw a dyno on the site which said 362hp with turbo kit type 3 and with IGNITION UPGRADE and tuned!!!Thats my problem!!They said with the ignition upgrade they would get very close to 400whp but damn this is by far less..
As for the torque,we managed to get in Greece 40kg with turbo kit from greedy and porting in the high power rx8 which is something less than 290ft-lbs
Here is the link and the pic
http://www.mazsport.net/store/index.php?l=product_detail&p=16
pic
http://mazsport.net/type3dynoresults1.htm
I would be happy too but only if you claim 300whp+...Not capable for 400whp...Capable for 400whp mean you can easily get 400crank at least...Anyhow i ll have mine up soon finally with all the addons and i ll inform everyone
btw shinka213, bro i know you like cf,did you check my doors in my thread last page??Just for teasing!! ;)
Please on the subject though
mysql 05-11-2008, 12:10 PM guys read please!!! ;) I havent installed yet the kit...I saw a dyno on the site which said 362hp with turbo kit type 3 and with IGNITION UPGRADE and tuned!!!Thats my problem!!They said with the ignition upgrade they would get very close to 400whp but damn this is by far less..
pic
http://mazsport.net/type3dynoresults1.htm
You should read.
That dyno is whp, and 363 is just about 400 hp at the crank.
I would be happy too but only if you claim 300whp+...Not capable for 400whp...Capable for 400whp mean you can easily get 400crank at least...Anyhow i ll have mine up soon finally with all the addons and i ll inform everyone
Your english suffers .. "Capable" has never been synonymous with "easy"
If they are selling a 400 hp capable turbo kit, that means the turbo kit itself is capable. That doesn't mean your results will be exactly that. If you installed low compression rotors and other stuff, it might be quite easy. But they are selling a kit, and you supply the car. Your results depend on what the two do together.
pdxhak 05-11-2008, 12:13 PM Isn't that 362whp and not at the crank??? Also I thought Scott said it was a customers cars so they did not push it.
GrRx8MaZdA 05-11-2008, 12:16 PM Where exactly did you see the whp???In the left on the pic says (hp) except your pc shows (whp) mysql ...
If its whp the game is over..Its very good number.
I know what capable turbo kit mean..The turbine is capable for 400whp..I said that 400 crank hp could be pulled easy as some owners with the kit on have said..As for my english leave it man..I have rear some worst things from people who only speak english so not your matter
mysql 05-11-2008, 12:20 PM Where exactly did you see the whp???In the left on the pic says (hp) except your pc shows (whp) mysql ...
If its whp the game is over..Its very good number.
Any dyno result you see is pretty much going to be whp. You can't measure the power levels at the crank with the transmission dragging on it. And few are going to pull the engine out of the car to get a real hp number.
What matters is what it puts down to the wheels, so crank hp is worthless unless you have the engine bolted up directly to your wheels.
GrRx8MaZdA 05-11-2008, 12:23 PM If thats right and its 362 whp i am apologizing cause i didnt understand it..So the thread is back on its track..
3MTA3 05-12-2008, 12:10 PM Happy Anniversary, baby, Mommy misses you....
120504
GrRx8MaZdA 05-12-2008, 12:14 PM Hope you get it soon...
imrtommy 05-12-2008, 02:14 PM mazsports kits dyno in under 400whp because the customers want their engine in one piece because no one knows how far the renisis can go. if i wasn't short on money i would post a 400+whp dyno.... pretty disappointed that i had to sell the kit. didn't even have a chance to play with it. except for the one time i turned the boost to 10psi and it ripped apart the pavement.(untuned) :spank:
tajabaho1 05-12-2008, 03:00 PM ^ wait for me darling, with naws it sure as hell will hit 400+whp, I swear it on the tombstones of the countless rotaries that have fallen
imrtommy 05-12-2008, 03:13 PM ..... you want the mazsport turbo.... which is capable of 400whp..... WITH nitrous?..... WHY?? RAY, taj will be needing some axles!! have em ready.
tajabaho1 05-12-2008, 03:17 PM If I'm going to be getting a mazsport turbo, it better fucking be doing 400+whp, if not I'm driving this bitch down a cliff and you guys can go scavenge the parts there k k?
imrtommy 05-12-2008, 03:22 PM you wont make 400 with california 91. Bump it up to 100-110 and youll make it. BUTTTTT... last i checked the 100octane pump on... beach and garfield(i think) is at $7.something a gallon.... goodluck!!!
BTW... when i turned the boost to 10psi after the bogging it just ripped and i was fishtailing.... now i dont know how my whp i was at.... but i dont think its making more than 325. so do you thihnk 400+ is good for street?(or nitto 555 extremes maybe suck)
AND sorry for the thread jack! back on topic!! lets go hang out at my FS thread taj.
tajabaho1 05-12-2008, 03:23 PM hang on while i try to rob this bank
shinka213 05-12-2008, 08:03 PM Happy Anniversary, baby, Mommy misses you....
120504
and I miss you!!!!!.....
:sad:
I GOT MY KIT FINALLY, COMING ON ON WEDNESDAY ( 3MONTHS 2 WEEKS TO BE EXACT). Scott said the kit will do 400 at the crank with 16 psi (max) and it can be run like that as many times as michael jackson can mess with a kid. Little to none. 6-9 low psi and 14 max psi or one bar as they say. He recommends 104 octane gas from VP, somthing like 5 gallons (vp) to 10 gallons (95) ratio, cant remember .He is also running the numbers on a stock rx8 he says, (dyno shown). Hopefully this helps.
Beat your 6-7 months on the kit build (you know who u are):Eyecrazy:
VarneyMazda 05-13-2008, 10:51 PM Congrats, why post it here
chrism 05-14-2008, 06:17 AM Happy Anniversary, baby, Mommy misses you....
120504
any eta at all?
VarneyMazda 05-14-2008, 08:25 AM any eta at all?
:banghead:
ok now its taking kinda long.
3MTA3 05-23-2008, 10:32 PM No eta yet, but here's an update for y'all:
chrism 05-23-2008, 10:43 PM has the car started?.......this is ready for next years show season right?.....the body isnt finished yet as far as i remember.....
Clavius 05-23-2008, 10:53 PM wow.. still not back in your arms yet? :(
I hope you get it soon...
3MTA3 05-23-2008, 10:58 PM has the car started?.......this is ready for next years show season right?.....the body isnt finished yet as far as i remember.....
No word on if the car is running.
I was hoping to have the body done by the end of summer, but his shop is so busy, that may not be a reality.
chrism 05-23-2008, 11:07 PM hope everything works out for you guys.....
G3tR3DDY2GR3DDY 05-23-2008, 11:28 PM wow that freaking MAF chamber or whatever the hell... pretty interesting! hope you get it back soon! i couldnt stand not having my car for 2 weeks at the dealership :P
VarneyMazda 05-25-2008, 10:30 AM Wowzers!
dannobre 05-25-2008, 12:08 PM wow that freaking MAF chamber or whatever the hell... pretty interesting! hope you get it back soon! i couldnt stand not having my car for 2 weeks at the dealership :P
Rotor shaped tank is the air/water separator for the intercooler...large enough for ice for those that like the 1/4 mile thing :)
Looks awesome...larger IC than the original Type 2 kit as well.....
This thing is going to scream
chrism 05-28-2008, 08:41 PM http://www.rx8club.com/showthread.php?p=2484343#post2484343
got your car back yet?
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