On Friday I cracked one of my rear wheels, so I go to tirerack.com to order a set of wheels and tires. I went through the whole order process. The order went through and they said they'd e-mail me when they were ready to ship. Later on that day, I get a call from them telling me they couldn't accept credit cards because of fraud issues, that they needed me to either send them the money through Western Union or have the wheels financed with them. I said no to either one of their two options and told them to cancel my order. Today Monday I went to a local wheel shop to pick up some new wheels and when I slided my credit card it declined, so I call the credit card company and they told me I didn't have sufficient funds due to a $2,500 charge placed by tirerack. So I call tirerack to find out exactly what they did (because I remember clearly they said they wouldn't accept my credit card) and some lady Leslie from their billing department spent about 10 minutes with me on the phone denying the charges and telling me I needed to send the payment through Western Union.

I don't know what the heck is going on with their billing department but my credit card was charged, they would refuse to ship the order unless I sent them money through Western Union. WTF??? Needless to say that I spent all my day talking to credit card representatives and to Leslie back and forward instead of getting new wheels for my 8.

Ppl be careful with this kind of stuff. If I wouldn't have noticed this on time, my credit card money would have got taken and never received the wheels. Imagine if I would have decided to wire them any money I would have been in some deep sht.

 

wow, sounds like some crazy error. MANY people here use TireRack and have never reported such issues.

Hope you get it worked out soon

 

thats why i was surprised i know many members recommend them thats why they where my first choice but it did happen

 

i wonder how many members have had to wire the money or financed

 

Since when does TireRack not take CC due to fraud issues? They must have lost 50% of there business because everyone pays with Credit Cards. Getting a Money order is a hassle and they charge you for it. Same as western union IMO they are both a rip off. I would only pay with CC because at least my *** is covered by my bank.

 

that is very very odd. i have been doing business with them for over 25 years... it will be interesting to see how this plays out..

never a problem with them..


beers

 

the issue have been solved sinse this afternoon. but never the less it took me all day on the phone with them and my cc rep.

 

sucks something like that had to happen. Odd about the CC thing.. I know my girlfriend has a problem with one of her cards, cause it wont accept a charge over $400, so you have to call to get clearnace, blah blah blah.. Either way, glad you got it fixed!

 

so what happened. they billed you twice but did not ship? if you had credit available to bill you why would they want a money order???

this is soooooooo ooooooddddddddd...

what cleared it up.

beers

 

I don't have that kind of restrictions with my cc. my cc accepted the charge. thats why i couldn't purchase the wheels at my local shop earlier today. There was already a charge of $2,500 since this past Friday and I didn't even know about it. Since tire rack said I had to use a different method of payment, I never thought they were the ones who charged that amount to my cc. After calling my cc company I found out I had less available credit because of the charge made by tire rack. Tire rack kept on telling me that they never did anything with my credit card information, that it was cancelled, etc but if that was the case, then why was the credit card ppl telling me the opposite?

 

odd,
it does take a bit for a charge to drop off.. but that is rare..

so what did you get?

beers

 

Get TireRack to set up a search for wheel by diameter, width, stud pattern and offset (like DiscountTireDirect) while you're at it.
Glad to see your cc issues resolved.

 

i ended up getting this http://wheelsnext.com/wheels-tires-p...yperblack.html 18 x 9 all round

 

^
Interesting. These guys are local to me.

 

yeah me too
ill pick the wheels up in the morning

 

Mistakes can happen to any company.

 

let us know how you like the tires

 

^ He said he bought new wheels. Did you click on the link?

Wheels look good. Post some pic's.

 

will do

 

Same here. That's crazy.

 

Same here too... just bought a new set of wheels from TireRack and paid with my CC... no problems at all. Weird...

We should get a hold of connor@tirerack.

 

You guys are beating around the bush. My god, it's giving me a freaking headache. Of course TireRack accepts credit cards. Now, please explain to us why originially they said they could not accept your credit card.

I'm going to give a guess here. I'm guessing that "your" credit card isn't under your name.

 

headache? how? I was the one with a headache all day yesterday. Anyways you're missing the point. It's not that they didn't accept my cc, it's as easy as taking my biz somewhere else like I did, but they happily billed my cc after saying they wouldn't and then they had the nerve to ask me to wire them $2,500. Of course, as soon as I found out about the charge on my cc, I gave them a call but they kept on denying the charge, then acted as if I was lying about it and continued telling me over and over to send the money through Western Union. This is what was messed up about it.

 

First off, charge back. Dont wait. If they cant find anything in their systems that means its a computer glitch somewhere. so Charge them back.

and wait, if anybody calls you, tell them what happen, refuse to pay them.

 

glad nobody makes an "honest mistake" anymore in this world...