Tire Shop Wrecked My Volks... Need Help
 

Hey guys... So on Saturday I went to America's Tire Co. in my area to get my new Advan AD08's mounted onto my Volk GTS wheels. I had called around and found out this was the only place within 30 miles that did touchless mounting, so I drove all the way out there to get it done. Before hand, I had cleaned my wheels and taped the lips with painters tape as a precaution to try and prevent any scratching during the mounting process. When I got there, they told me the tape would cause more of a hassle, and potentially cause more damage because it could come off and catch onto something, which I called BS on, but I was in a sense pressured by the workers because they all said the same thing to me and pretty much insisted on my approval to remove it. So I said fine because they're the experts, right? Also, before I chose the shop for mounting the tires, I called and asked if they said they could guarantee that they could mount the tires without scratching the lips, since Volks are really fragile. The guy was like "Oh we work on high end cars all the time and have never had a problem." I also asked once more the day I arrived, just to make sure they could still keep their word. Again, the guy said it shouldn't be a problem. I stood there the entire process to make sure they didn't cause any careless damage, so I expected they were being really careful. In the end the tire mounting guy said "all finished, and no scratches!" Turns out this was later BS because when I got home today, I noticed that there were scratches surrounding the whole outer edge of the lip on all four wheels. IDK how I didn't notice this then, but I haven't touched my wheels since I was there, and the scratches are uniform on all four wheels, so I know it was definitely from the mounting process.

I've been talking to a few friends because I'm really upset how I was basically lied to about shop's service because they said they could do it without any damage, which I now realize I should have had in writing, and now all four wheels will need to be refinished to remove the blemishes.

I am going to call them tomorrow and speak to the manager to display my dissatisfaction with their service, and hopefully make them pay for the damage they caused. I can't go down there till Thursday at the earliest, and will tell the manager this, but I am also planning to bring my friend because then I'm less likely to be taken advantage of.

Anyways, I'm really just looking for some honest and helpful advice for resolving this because all my friends, that I talked to individually, say I need to set them straight that I'm not going to just let this go, and the shop needs to own up to their mistake, because I shouldn't have to pay for damage they promised wouldn't happen because if I had known in advance, which I was lied to about in reality, I would have just gone somewhere else.

Oh and here is a pic of the damage. Mind this is only a section of one wheel, and basically the whole outer lip on all four wheels looks like this =(

http://img690.imageshack.us/img690/3...4793101821.jpg


Also, these wheels are anodized with clearcoated lips, so there is no way to just "polish" out the scratches without refinishing the entire lip. Does anyone know if the lips can be reanodized and clearcoated back to OEM standards? I want the anodized look back with the same durability because I honestly don't have the time, being in school, to be polishing the wheels every month. I know once a month isn't a big deal, but it does take hours I'd rather being spending elsewhere while I'm in school.

Inquire with tiltmode.

You should have looked closer and said something while you were still there. I doubt they will do anything for you now since you have left.

Try to convince the manager of the shop that it happened in their shop. If not, then you will have to bring it to a shop that deals with this kind of problems, good luck.

Exactly.
Unless you get very lucky, they will not do anything because you left their shop and they can claim that the damage occurred later.
Wish you luck...

learn to love the scratches since there isnt a chance in hell they're going to pay for them.

If The scratches are all uniform. You can blame them. Highly unlikely you can curb something like that. Go ASAP and tell then. Don't wait on it.

yup

No, you CANNOT blame them. the OP has already waited, too late.



to the OP: sorry to rub salt in this wound but you are shit out of luck here. You should have inspected the wheels BEFORE leaving the shop, at this point it is your word against theirs and you are going to lose this battle.
You can no longer prove that they did the damage as that could have occurred after you left the shop.
Is that likely? Probably not but it is POSSIBLE and that is where your argument will lose.

I recently had new tires installed on my Advans, I simply took the wheels to the shop and after each tire was installed I went over to inspect the wheel before having it loaded back in my car.
Had there been damage, it could have been reported immediately and addressed with the proper level of management but seeing as how the burden is on YOU to point out a flaw in worksmanship and do so in a timely manner (ie; right then and there), you are most likely going to end up learning a rather painful and expensive lesson.

Sorry this happened to you but put yourself in the shop's shoes. Would you believe someone AFTER they've left when they've "work on high end cars all the time and have never had a problem" Nope.

Ouch sorry man, I hope that never happens to me.

WheelFlip.com :bigok:

get a black Sharpie and start drawing

and dude, short of the usual forum idiot or high school parking lot dumbass nobody cares about scratches on wheels or ever looks close enough to bother seeing them. Unless it is a high end show car you better start getting used to minor imperfections in your life. That hardly qualifies as "wrecked".


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Thats a small ass scratch, I thought they like broke it in half from the title.