Parts/Service Complaint, need advise
 

I ordered the chrome gas flap accesorie for my Brilliant Black Rx8. The called me this morning and said that the part was in. I went and picked it up. I messed with that thing for 2hrs trying to get it put on and aligned right, since i wasn't having any success i called the dealership and asked if they could put it on, and the guy said "i've never put on one of them before", so I then took it back to get a refund.

When I gave them my receipt they said they didn't have enough money in the cash register to refund me (refund of $116). So now i have to go back around 2:30&3 to hopefully get my money.


So I went home and filed a complaint with Mazda. Do you think that I may have gone overboard, or is there any addition action I should take?

Multiple part answer:

Service Dept Fist...
When the service deptartment said they "had never put on one of them before", did you ask if there was anyone else who could perform the installation?
Are there any other dealerships around that you could have called for the install?

Cashier...
This I find quite intriguing. They did not have $116 in the office? Though a bit shocking, often times it is the fault of a manager / supervisor for leaving on break or lunch and not assuring that their employees have enough funds to operate. (Trust me, I work for a bank, this unfortunately happens more often then we would like to admit)
Did they even offer to write you check? Would you have taken a check instead of cash?

As for the complaint itself, I think that if they weren't able to work with you on some of the issues I mentioned above, (finding someone to install, 'cutting' you a check as reimbursement, etc,) then I believe that you were right in filing a complaint with Mazda.

I probably would have asked to speak to the GM @ the dealership first but hopefully your complaint will eventually make it to the hands of the dealership management.

Hope this helped...

usually the parts department or cashier do not carry that much money in the register. why? because everyone now a days pay with credit cards. i don't think it was necessary to file a complaint to Mazda, it's nothing they can do about having money in the register. that is just the dealer's issue. although, i don't see why a certified technician couldn't replace a gas door.

It sounds like you are working with a bunch of "ducks" with no power to make a decision.

Why couldn't they refund you with the same method of payment you used to purchase the part?

Let me get this straight....
 

....you bought a part, couldn't put it on right, and somehow it's someone elses fault?

You do come across a little whiney. ;)

S

I would have taken it up with the GM rather than Mazda.

I think it went a bit overboard. The only thing that was wrong was the "didn't" have money in the register. That happens in a dealership when people mainly pay with their credit cards. Besides it seems like you went before the end of the day, maybe they didn't have available cash ready.

Or if you paid with credit card, I don't see why they couldn't just recredit you.

Besides it doesn't seem like you wanted the Gas flap after you bought it.

seems a little extreme to me.

My thoughts exactly. Whenever something goes wrong, it's someone elses fault. Hello America. Sigh.

There's a dyi on fuel door replacement elsewhere on this site.

I guess you should be thankful that the mechanic was honest and didn't:
1) Put it on wrong.
2) Do other damage (scratches etc.) by dicking with it.
3) Charging you for labor.

And now you'll know to ask, "Have you ever done ________ before?", should you ever go back there for service. ;)