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-   -   Mazda not honoring warranty! (https://www.rx8club.com/rx-8-discussion-3/mazda-not-honoring-warranty-217940/)

nycgps 06-09-2011 07:22 PM


Originally Posted by Ryan13b (Post 4000082)
This statement actually isn't legal fact under US law, but it's enough to discourage people from suing them.

I've sued Mazda three times, once because they were denying a warranty due to insufficient maintenance records.

They settled 2 and lost 1.

just telling you if they want to push it, you will lose.

if they being a dick and doesn't give a shit, they will sue you till ur pants is drop.

Rote8 06-09-2011 07:46 PM


Originally Posted by nycgps (Post 3999872)
keep all the oil receipts.

and use Mazda's online system and enter all records there. like the date and what you did to your car. it helps.

I entered mine, everything. no issues at all.

Hmm, list my mods online with Mazda....


/I'm thinking "no".

OldCodger 06-09-2011 07:46 PM


Originally Posted by LBrown8 (Post 3999313)
Ive only had the vehicle in Canada for a year put probably 8000 miles on it since I bought it , it has 54000 miles now I emailed alfrid from Mazda Canada and they said the same thing if you cant come up with the papers no go, he was as well a prick through emails I'm really pissed of with Mazda as I have owned many proteges and a 3 and this is how they are


Originally Posted by LBrown8 (Post 4000947)
I have done all the maintence as needed I've had the car for probably 15k maybe and i have changed the oil 3 times was about to do another but this happened, i have my recipts its just i do not have the previous owners receipts I have a full maintenance record of when the car was serviced at Mazda and repairs and recalls from the previous owner but not receipts but still this is not good enough for my dealer? Mazda Canada will not reply to any more of my emails ad phone calls are simply disregarded

8K or 15K miles.? - When dealing with any company on warenty matters you should be consistant.

MazdaUSA or MazdaCanada? - Why should Mazda Canada care about a car you bought and imported yourself? They got no money from you. Would you expect them to fix your Honda?

LBrown8 06-10-2011 10:17 PM

every 3700km i estimated i chtanged my oil after furthur research which is even better then what they recomeneded and they were going to charge me 3 grand to tear my engine down to see if it was well lubericated. i did my part so why cant mazda do theirs?

LBrown8 06-14-2011 08:13 AM

after 3 weeks at battle MAZDA have finally sent a new engine to my dealer THANKS mazda for honouring your wonderfull warrenty on your beautifull machine

9krpmrx8 06-14-2011 08:50 AM

^ Congrats!!

SayNoToPistons 06-14-2011 08:54 AM


Originally Posted by LBrown8 (Post 4002494)
every 3700km i estimated i chtanged my oil after furthur research which is even better then what they recomeneded and they were going to charge me 3 grand to tear my engine down to see if it was well lubericated. i did my part so why cant mazda do theirs?

Well, you need proof (as stated multiple times before). It is not Mazdas fault for requiring records in order for you to be qualified for their warranty work. I would do the same as Mazda and reject anyone who doesnt provide proper records as noted. You are lucky Mazda is willing to replace your engine.

nycgps 06-14-2011 09:34 AM


Originally Posted by LBrown8 (Post 4002494)
every 3700km i estimated i chtanged my oil after furthur research which is even better then what they recomeneded and they were going to charge me 3 grand to tear my engine down to see if it was well lubericated. i did my part so why cant mazda do theirs?

None of the Dealers in the US are allowed to open the engine up. Simply because most of them have ZERO ideas of how to fix/rebuild/put it back together a Rotary engine. and it takes too much time to train them all(more like too much$$$)

so that's just pure bullshit (about the tear it down to see if it was well lubricated)

well, now they give ya another engine, that's good news. enjoy.

Silver6 06-14-2011 06:49 PM

Congrats on the new engine! Now you just have to wait several weeks for your car back

40w8 06-15-2011 03:11 AM


Originally Posted by mscamp02 (Post 4000994)
15k and only 3 oil changes is no bueno in terms of the 3k mile change

Mazda's maintenance specs say 7.5k mile oil changes are ok, and they're right.

What the specs don't say is that the coils will die and take your engine with it.

It's the lack of spark not the oil that's behind engine deaths.

Ryan13b 06-15-2011 06:48 PM


Originally Posted by nycgps (Post 4001250)
just telling you if they want to push it, you will lose.

if they being a dick and doesn't give a shit, they will sue you till ur pants is drop.


What? Can someone who speaks English translate this?

I told you I sued them multiple times. What could they sue me for?

Twice the settled before trial, one of those was on the day of.

The time they actually fought it, they showed up for court and lost. They ended up paying me substantially more than my claim was for by the time they were done.

boost135 06-16-2011 07:57 AM

Good on you, Ryan. Batting 100%. Did you use small claims court?

Personally, I think more of us should do this. As soon as you get an unjust warranty work denial verbalized to you - that's what small claims is for. Let the judge decide instead of letting Mazda make you jump through hoops and listen to more dealer level lies.

Maybe if more of us did this, it could force the corporation and dealers to work in a more fair way when our issues arise. The limit for small claims is anywhere from 5k to 10k depending on the state, from what I understand.

zoom44 06-16-2011 09:34 AM


Originally Posted by Ryan13b (Post 4000082)
This statement actually isn't legal fact under US law, but it's enough to discourage people from suing them.

I've sued Mazda three times, once because they were denying a warranty due to insufficient maintenance records.

They settled 2 and lost 1.

it wouldnbt be for the regular warranty but this is a specific extended warranty for specific faults. I think they are allowed to require records etc in this circumstance as long as the requirements are clearly written out. they could even require the maintenance be done for the extended warranty period be at a mazda dealer but then i think they'd have to provide it for free.

boost135 06-17-2011 04:21 AM

That is one way small claims can work to your advantage. It's informal rather than proper contract law - so in my opinion it's worth a shot and your much more likely to get a judge sympathetic to your situation of having a car with a dead, warrantied engine and willing to believe you performed your own oil changes. If anything, paying the filing fee is a great way to show any corporation that your serious - and going by Ryan's experience could give you 2/3 odds of reaching a settlement.


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