rob.rotor

What maintenance checklist does the dealer use? When I look at the owners manual for my 8, there is a checklist of items that are taken care of every 8000 km.

What does the service department of a Mazda dealership use? Does the shop manual for the specific car have the maintenace schedule listed? Does the service department have a copy of the owner's manual and use that for performing the scheduled maintenance?

Thanks

TownDrunk

My dealer usually just checks what hasn't been done since the prior service and does those items (regardless of which schedule it's on). I usually take my car in every 6 mo which is roughly 5K mi.

fray

iTrader: (1)

Around here (no matter what dealer) it appears they're on a 3k mile schedule.. with every 6k or 9k (depending on model) "major maintenace" like transmission, differential, etc service.

IMHO, thats way too often for most vehicles. I follow what the book says to the letter, and won't allow them to do anything else unless they show me a damaged part of somewhere where it says they should.

(I like my Mazda dealer/service department ... but) my dealer keeps telling me I'm over due to for a 20k mile service which they want to charge me a bunch for.. but so far I have refused.. the "Scheduled Maintenance" section of the book (both schedule 1 and 2) only list a normal "change". (I'm following schedule 2 loosely since I park my 8 in the winter). Come spring I'll get an oil change done, and drive it until 30k miles.. at that point I'll go through the schedule 2 procedure.

IMHO, doing it more often then the book says is a waste of money, and fluids.

TownDrunk

Since I'm one of those that has the free scheduled maint because of the 238hp thing, my dealership never bugs me about coming in more often

zoom44

fray they will say that its miles or time WHICHEVER COMES FIRST and want you to skip to the next service because you missed one.

fray

iTrader: (1)

And if they say that one, I bought the car when it was over 24 months old, so they should have performed that service for me before I bought it.. right..

Month wise, the car is at 30 months right now.

Anyway, it's all a scam as far as I'm concerned. The book is the gospel, not the dealer.. if I drove it as a daily driver, I'd be a lot more religious on the miles _and_ months.. Until then.. I'll follow the "miles" or "before/after storage" procedure.

rob.rotor

My service manual in Canada has a maintenance schedule with items that should be performed routinely every 8000 km. One of those items is to rotate the tires.

The maintenance item does not say inspect for wear - it specifically says to rotate them. A check with the local Bridgestone dealer confirms that the tire is "Q" rated and this model tire (Potenza) should be rotated every 6000 - 7000 km.

Mazda Canada came out with a 3-fold pamphlet that they hand out to their customers and it has a matrix with all their cars and the maintenance schedule. It has 16,000 km as inspect and rotate if required. It has 24,000 km as the mandatory rotate period.

My front tires are badly cupped. My dealer rotated them for the first time at 17,000 km. and the front tires are damaged and out of round. They go “whump whump whump” when you drive on them and the cabin noise level is deafening.

Bridgestone will not warranty the tire because the damage is from them not being rotated. We agree that rotating the tires just not eliminate the cupping, only evens out the wear.

In this case, my manual says 8000 km and the pamphlet from Mazda Canada says 16,000 km. if required The pamphlet is obviously a misprint and I am fighting with my dealer over them running their service department off of some 'consumer oriented' maintenance check list they hand out to all their customers. It seems to me there should be something more comprehensive than this for the service department to make a determination when to rotate the tires.

I know there are problems with Bridgestone tires, but that is not the point. (1) I pay my dealer good money to perform the required maintenance steps as outlined in the maintenance schedule published in my owners manual. (2) Bridgestone can hardly be held accountable for any of the tires defects or shortcomings if the basic minimum maintenance requirements are not met - that being tire rotation every 6000 km - 7000 km.

The Mazda rep does not want to get involved blaming it on Bridgestone. I am pissed because the problem is with my dealer for not rotating the tires and Mazda Canada for the printing error in their brochure that contradicts the owner’s manual. In addition, I want to know if Mazda Canada told the dealers to use this consumer 3-part fold for doing their maintenance.

Either way, in my opinion this is a dealer and/or Mazda issue. If the matter is not resolved by the time I take my care out of winter storage, I plan to buy new (and different) tires and file a claim against the dealer in small claims court.

Comments?

zoom44

maintenance is the responsibility of the owner. if at 8k you did not ask/tell them to rotate, it is your fault. did you not notice the absence of tire rotation on your paperwork? did you discuss it with them then? at 9k ? at 10k?

rob.rotor

I took it in for the 4000, 8000 and 16,000 km check. The dealer does not itemize each component in the check list, there is not enough room on the workorder.

If I ask for the 8000 km check and they charges me for the 8000 km, one as to conclude that I was given the 8000 km check. What's in the 8000 km check? Whatever my owners manual says.

So you are saying that unless I specifically tell them to do each component the schedule maintenance list, it's my fault? Get real, you're pulling my leg They know better what has to be done than I do. If I don't tell them to check the tire pressure, or lube the joints which are all part of the check, and yet I pay them to do the check it's my fault?

zoom44

you didnt verify work had been done. everytime i have service it shows everything done. i have paper showing tire rotations, alignment, lubrication etc etc. i talk to them before and after. its the owners responsibility.

now it could be stated that if they paper says "performed work according to manual maintenance schedule for x miles schedule 1" means they implied the rotations were donewhen in fact they werent. what does the law say in your area about itemization.

also the law here says they have to go over with you what work they are performing. did they and you not communicate when dropping the car off?

rob.rotor

I guess up here in Ontario we have more faith in humanity.

If we take a car in and ask to get to get an 8000 km check performed,
and there is a schedule drafted by Mazda describing the 8000 km check,
and the dealer apparently knows what we are talking about,
and we get charged for an 8000 km check,

then your average lay person is going to make the assumption he got an 8000 km check unless the dealer says otherwise.

rob.rotor

My dealer has agreed to replace all four tires when the car comes out of storage this spring.

Maybe there is something to be learned here when you entrust the scheduled maintenance to an authorized dealer who is supposed to know what has to be done without the owner spelling out every detail.

If the owner's manual has a schedule of items that have to be done at 8,000 km, and you take your car in for the scheduled maintenance, you have a right to assume the dealer is going to do what was prescribed by Mazda.