^^ beat your head on the wall much :lol:

And what I am saying is that you don't really understand what you are arguing.

I think you took my "No big deal" statement the wrong way. That was directed at Jeff and his response and what I had said earlier.

For the record, while I may have known before he came out(so to speak), rest assured if I saw anything not up to snuff, then I would've reported it.......... pronto.
That being said, this isn't a court of law, I don't think we know the exact truth from either side..........but, that's not mine to decide.........that's all I'm saying.

yeah i did , sorry.



i dont know how I can make it clearer. he wrote "yeah we know that one car was stolen but no one got hurt blah blah blah" its not that brice told us that. its that he wrote it himself. thats from his sent pm box.

then there is the other problem. whenever he does get in he uses the classifieds section to sell salvaged parts etc over and over. which is also against the rules. the classifieds are for individuals to sell off their extra parts not for people to run their businesses in. that's a slap in the face to the business who do legitimately sell here and help keep the lights on.

either of the above is enough for a perma ban

Lol ok. What am I failing to understand?

He thinks it helps more than it hurts. Yet to here him tell it he is going broke, go figure :dunno:

Mike (if OK to call you by that name), I totally understand what you are saying or coming from..

Some peoples perception of "Customer Service" if different to others..I am old school and "Service" means everything to me in a transaction.

I prefer to pay that little more for receiving the Service I give out and expect.

In retailing and wholesaling both in Spare Parts, Imported Gift Lines and Records to Organic Fruit and Vegetables, I always gave out what I expect to receive...

Should I say..I like many have a standard of Customer Service.

Mike, there are some excellent Vendors here, Charles (BHR) and Paul (Mazmart) give FIRST CLASS Service.

Good service is what happens after they get your money....and especially if things don't quite go as planned. I have also had good service from both Charles and Paul....and would recommend either. Good drama....one is the clear winner ;)

I went broke because "customer service" ended up meaning I spent $6 for every $1 my customers spent.
Imagine if I hadn't been selective. If I had just kept selling and selling, trying to sell my way out of a hole. Kissing everyone's ass to bring in that last extra dollar.
The hole would have been way bigger and impossible to fill.
That is the Fluid Motorsports style. That is the MazSport style.
Dig a hole and walk away.

I waited it out and worked other sources of income until I could recover from my mistakes. And eventurally I did.
Now, I can start to build business again in good conscience.

But rest assured, it won't be by mopping brows and pouring herbal tea.

I only invest my time in things that no one else has the talent for. If you don't like my attitude, you can just live without those things.
Other people will be smart enough to know that what you guys are calling "customer service" is just lip service. "Customer service" the way you describe it is bullshit.
Real customer service is putting products and services in the customer's hands that makes them think "Damn. How did he think of that?"

Real customer service is putting products and services in the customer's hands that makes them think "Damn. How did he think of that?"


Very, very true dat.....

No, that is good smart business. Customer Service is making them feel good when they are dealing with you.

Well there you go....

Giving Good or Excellent Customer Service builds a Business...

Poor Customer Service or Products (no matter WHAT you Sell) will in time destroy your Business.

You already know "Word of Mouth" is the cheapest and best form of Advertising.

I guess so much depends on "What" one sells, it is relatively easy to specialise on a few products/commodities.

Selling or stocking thousands of line items of what the consumers wants is a far greater challenge.

The staff or support one has behind any business is equally important to its success.

In the end the Consumer could not care less on the Sellers "talents" or 'behind the scenes' issues or problems....all they want is what they pay their money for in a timely manner.

If that can not be done then return their money.

That is all fine when you are working for someone else or selling someone else's goods.
That is because you - the customer service bullshitter - are the buffer between the product or service provider or the actual owner of the company and the customer.
You are charged with the responsibility to eat the shit sandwich for the customer.

When it is one-on-one and when you are the provider of something bespoke, all that thankfully goes out the window.

Hmm. That is a bit of a semantic construct.
You can't "make someone feel good" any more than you can "make someone happy".
All you can do is provide something that someone wants. Everyone is responsible for their own happiness.
If you can provide something in a better way, that is one way to provide what someone wants.
But providing something that they cannot get elsewhere is the same thing.

Really......!

I guess my late father who designed, made period furniture from real timber by himself for over 60 years also had it wrong with his one on one 'Real' customer service..

Thankfully he must of had a lot to learn, and had it all wrong.

Perhaps he should have used your policy on how to be a success...

that is some truly bespoke BS, I'll give you that :rofl:

I'm not evangelizing anyone. Believe what you will and conduct your business as you wish.

I spent more than half of my 45 years on the planet as a professional musician. Starting less than half-way through the 1980’s, for the most part I made my way in and through life performing in front of people that paid me to do so. As jobs go, in retrospect, it was pretty interesting. In all, I had it pretty good. A masters-degree in music almost never pays. But I was making more money than an astronaut, which was my original career choice (when I was 7).

For those two-plus decades I spent in the entertainment business in DC, the one thing I learned as I watched hundreds of other musicians struggle while we flourished - the customer has no idea what they want until you tell them what they want.

You can beg the customer to pay you or you can make them beg to pay you.
The latter yields much, much better dividends in more ways than three, but the real trick is to give them something that, ultimately in their eyes, was worth every penny.

Maybe a mod should revhse the title of this thread to "MM Comes Clean ... " :cwm27:

Otherwise more bespoke BS. Anybody can see that this latest round is all evangelixing yourself while damning RR. It's basically the same thing now.



.

I hope that isn't your business model ...

success is usually defined by your strive to show the customer a reason why paying you will benefit them more than paying another.

Surely if you have managed to get to a point where customers are left with no choice but to beg to pay you, you clearly didn't grow your business enough to meet with the demand, thus giving competition reason to grow.

Jeff doesn't address any challenge or obstacle in any way which might ever be considered 'usual'. :)


That's what he meant paimon. He just used different words. He meant that begging to pay, as in they have money and want to spend it on your product rather than someone else's. It does imply a greater demand than supply, but then, that is the right side of the pendulum to be on anyway. As a supplier, you don't want to have more supply than demand because you will have to lower profits to get people to buy.



Edit:
Quoted the wrong section

agreed, i suppose i took the word 'beg' out of context

I think Apple would beg to differ with you :smoker:

Lol thats what this thread is reminding of ....

MM vs RR =~ MS vs Apple



I'm just waiting for the "google" to walk in, give you both the finger, and steal your market

This made me :lol: