POSITIVE: Good Mazda Dealerships
09-10-2005, 06:21 PM
#126
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Good dealer, Colonial Mazda in CT. There is a guy there Jeremy who knows a lot about Mazda's. He is very helpful and talks to me on my level not tryin to act all professional, he is definately cool and knows what he is doing.
09-29-2005, 12:53 PM
#127
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McGough Mazda Montgomery, AL
First dealer in my life where I don't dread going, always helpful, loaner always on hand. Just the best I have ever seen in service.
First dealer in my life where I don't dread going, always helpful, loaner always on hand. Just the best I have ever seen in service.
10-10-2005, 08:33 AM
#128
Georgia RX-8 Club member
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Fairway Mazda in Savannah
set me up with a rental for the day with lil to no hassle, took it in for the fuel tank/lower control arm recall. took it in at 8:00, they called me around 3 to pick it up(i live 45 mins away) oh and the rental was a brand new 2wd 2005 f-150 crew cab, big *** truck style made it weird getting into the 8 again. the truck felt like riding down the road sitting on a couch, while the 8 of course sucked me into the seat and held me tight(she thought i had left her for another sports car i guess) they put in the heat blanket thing and redid my computer to keep it from idleing high, but the service guy said i wasn't effected by the ball joint recall, mines a 2004 A+ service!
set me up with a rental for the day with lil to no hassle, took it in for the fuel tank/lower control arm recall. took it in at 8:00, they called me around 3 to pick it up(i live 45 mins away) oh and the rental was a brand new 2wd 2005 f-150 crew cab, big *** truck style made it weird getting into the 8 again. the truck felt like riding down the road sitting on a couch, while the 8 of course sucked me into the seat and held me tight(she thought i had left her for another sports car i guess) they put in the heat blanket thing and redid my computer to keep it from idleing high, but the service guy said i wasn't effected by the ball joint recall, mines a 2004 A+ service!
10-27-2005, 12:28 AM
#129
2005 RX-8 GT Sunlight Slv
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Cook Mazda in Farmington Hills, Michigan
2005 RX-8 GRAND TOURING M/T with $2,400 down with a $204/month payment on a 2 year lease.
Younes is the man!!! :D
No bullshit. Straight forward dealer.
2005 RX-8 GRAND TOURING M/T with $2,400 down with a $204/month payment on a 2 year lease.
Younes is the man!!! :D
No bullshit. Straight forward dealer.
11-11-2005, 03:55 PM
#131
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I'd give a definite positive to Brown's Mazda in Fairfax, VA. I brought my RX-8 in for the recalls and also mentioned some rattle and noise issues. Greg Harmon went the extra mile, keeping the car a couple of days to try to locate them. They solved them, under warranty. I was pleasantly surprised as one often gets blown off for intermitent noises.
11-11-2005, 07:43 PM
#132
幹他媽!
Alhambra Mazda: Extremely Negative
ALHAMBRA MAZDA (Alhambra, CA): Updated 2.12.2007
Overall: Extremely Poor
Recommend: Absolutely Not
Sales: Marginal
Parts: Acceptable
Service: Extremely Poor
2.12.2007 UPDATE:
MNA told me to have Ricky Tru (svc mgr) look at some chemical residue issues I had w/ Mr. Clean Autodry carwash. He verfied the problem & demonstrated & suggested using a razor blade + glass cleaner. After trying it out myself, I now have $2k worth of damage and need my windows replaced. They denied all responsibility.
9.7.2006 UPDATE:
They made 3 deep, rice grain-sized scratches (all the way to the metal) to my passenger-side front door when I brought the car in for routine oil service. They accepted responsibility, but the damage was done already.
5.5005 DELIVERY:
Salesmen are nice, but my new car was delivered w/ many minor cosmetic flaws- scratches, scrapes etc. They don't handle their cars very meticulously or with much care.
Overall: Extremely Poor
Recommend: Absolutely Not
Sales: Marginal
Parts: Acceptable
Service: Extremely Poor
2.12.2007 UPDATE:
MNA told me to have Ricky Tru (svc mgr) look at some chemical residue issues I had w/ Mr. Clean Autodry carwash. He verfied the problem & demonstrated & suggested using a razor blade + glass cleaner. After trying it out myself, I now have $2k worth of damage and need my windows replaced. They denied all responsibility.
9.7.2006 UPDATE:
They made 3 deep, rice grain-sized scratches (all the way to the metal) to my passenger-side front door when I brought the car in for routine oil service. They accepted responsibility, but the damage was done already.
5.5005 DELIVERY:
Salesmen are nice, but my new car was delivered w/ many minor cosmetic flaws- scratches, scrapes etc. They don't handle their cars very meticulously or with much care.
Last edited by Detrich; 02-12-2007 at 02:33 PM.
11-24-2005, 10:02 AM
#133
Dont Fear The Reaper!
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Nelson Mazda-Nashville-Very positive. We bought an 8 and a Tribute in 10 days timeframe. Between Adam and John aka "Rod", I could not have asked for a better experience. The service department is great-Both Ben and Lonnie are very attentive and accommodating. I have sent numerous potential clients down to see them. I would recommend them!
11-29-2005, 01:07 AM
#134
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Cush Mazda in Escondido, San Diego area is awesome. The sales dept has 75% mazda owners in it, and the service dept has 5 techs that have been working on mazda's over 10 years. We all know it is hard to find people that know what they are doing. If you are in Southern California talk to Josh "sales manager" or Chuck Evans "master technician" they are awesome.
01-09-2006, 09:15 AM
#136
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Sellers-Sexton Mazda in St Robert, MO
Service: POSITIVE! (Mar 2005)
Their Mazda tech Jerry spent time talking to me about my RX8 and rotaries in general. He really seemed to know and love rotaries. The service manager told me Jerry had years of experience on rotaries and was highly rated by Mazda as a rotary tech.
I had them change my plugs & do a re-flash under warranty.
The whole service staff was courteous and friendly, but actually speaking to their Mazda tech who was a rotary enthusiast really gave me confidence.
I would recommend their service dept for RX8s based on my experience.
Their Mazda tech Jerry spent time talking to me about my RX8 and rotaries in general. He really seemed to know and love rotaries. The service manager told me Jerry had years of experience on rotaries and was highly rated by Mazda as a rotary tech.
I had them change my plugs & do a re-flash under warranty.
The whole service staff was courteous and friendly, but actually speaking to their Mazda tech who was a rotary enthusiast really gave me confidence.
I would recommend their service dept for RX8s based on my experience.
01-12-2006, 11:19 AM
#137
God is like a shamrock...
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Positive: Nelson Mazda in Tulsa, Ok.
POSITIVE: Nelson Mazda in Tulsa, OK.
THey have fixed everything wrong that I have ever asked.
1) Painted Rotors
2) Rear Tailight (condesation issue)
3) Battery
4) Starter
5) Plugs
6) All TSBs
Probably more than I can think of at the moment.
Excelent service, these people are why we buy Mazdas!
THey have fixed everything wrong that I have ever asked.
1) Painted Rotors
2) Rear Tailight (condesation issue)
3) Battery
4) Starter
5) Plugs
6) All TSBs
Probably more than I can think of at the moment.
Excelent service, these people are why we buy Mazdas!
Last edited by dgerald; 01-12-2006 at 11:22 AM.
01-25-2006, 11:55 AM
#139
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POSITIVE Paul Miller Mazda - Lexington, KY
What a refreshing experience, after the nightmare with Kerry. The service writer (LaRon, or Ron, for short) is knowledgeable and is hooking me up and taking care of me. He knows I'm a racer and I was gonna have them remount my tires, but he referred me to a local shop that does a lot of race cars, instead of keeping the business. He admitted that, even though he has the same equipment as them, they'll do a much better job. I've seen a Porsche 911 Turbo track car that they've done, so I trust them fully.
It's smart to take extra care with the racers and enthusiasts. They're the ones that'll drive business in.
Paul Miller has a cool dealership in Mazda's new showroom format, too.
It's smart to take extra care with the racers and enthusiasts. They're the ones that'll drive business in.
Paul Miller has a cool dealership in Mazda's new showroom format, too.
01-27-2006, 10:56 PM
#140
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David Bauer...and Andy (Last Name ??) @ Premier Mazda (Beasley) in Georgetown, TX. Great Service....I drive past a local Mazda dealer (D. Eakin) in Killeen about 50 miles for the better service. I know that the fine staff at Premier understands that customer service matters.....ESPECIALLY, after the sale is complete.
Thanx Dave,
K. Hearon
TX-SHINKA
#518
Thanx Dave,
K. Hearon
TX-SHINKA
#518
01-28-2006, 05:09 PM
#141
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Rosenthal Mazda in Arlington, VA - POSITIVE! I purchased my 8 there and the service department is top notch! Shaw on the Green Team is my customer service guy and he has not let me down at all. Every problem is fixed without question. I would advise anybody in Northern Virginia area to go there!
Cheers!
Cheers!
01-31-2006, 10:52 PM
#142
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Biddulph Mazda -- good
POSITIVE: Biddulph Mazda in Glendale Arizona.
I have been taking the car there since November 2003, its first scheduled service. THey have fixed everything that needed fixing. I have the 4 year free maintenance, and they have never hesitated following the Schedule II schedule since I do lot of short trips. On the most recent visit they replaced the plugs, air filer, bettery and starter.(the car was starting hard in the mornings), oil and filter. The only item I have paid for in the last 2 1/2 years is the periodic tire rotation and balancing.
All of the service writers (currently Dan) have been pleasant and competent.
I have been taking the car there since November 2003, its first scheduled service. THey have fixed everything that needed fixing. I have the 4 year free maintenance, and they have never hesitated following the Schedule II schedule since I do lot of short trips. On the most recent visit they replaced the plugs, air filer, bettery and starter.(the car was starting hard in the mornings), oil and filter. The only item I have paid for in the last 2 1/2 years is the periodic tire rotation and balancing.
All of the service writers (currently Dan) have been pleasant and competent.
02-01-2006, 08:31 PM
#143
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Good service experience in State College PA
OK, after sitting in the garage for a week my 8 wouldn't start. After a few brief attempts, I realized it wasn't going to start, and I put the battery on the battery tender over night. Still no start in the morning, even with the de-choking proceedures.
Mazda's roadside assist would only tow the car to the NEAREST dealer, even though I live between two. Because I've had previous experience with Rider Mazda in State College, PA I decided to have the car towed there at my own expense.
Turns out the car was severely flooded (I was told it needed to dry out overnight), and the dealership determined that my 305A battery needed to be replaced. The battery was replaced under warranty, with a pro-rated charge for the part.
But at first, the dealership wanted me to pay for the plugs and de-fouling of the engine. I argued that if the problem was caused by a bad battery that was replaced by the updated battery under warranty, then the plugs and labor should be warranty as well. The dealership agreed to request warranty coverage from Mazda for the plugs/labor as well.
I was later informed that Mazda agreed to cover the work under warranty.
The car is running fine now with new plugs and updated battery.
The dealership was polite and responsive throughout the service experience, and called to make sure I was satisfied with how the work had been handled.
Overall - satisfied with service experience at Rider Mazda.
UPDATE: starting problems continued
Moved to Colorado in the mean time, and took the car to the local Mazda dealership in Colorado Springs when the starting problems continued. I was informed that the starter had a recall on it, and had not been replaced. Also, when the plugs were checked, the old type (pre-recall) had been used to replace my flooded plugs. The dealership in Colorado Springs was very surprised that the previous dealer had not replaced the starter or put in the specified plugs.
Still I'd say my overall experience was satisfied, but be wary.
Mazda's roadside assist would only tow the car to the NEAREST dealer, even though I live between two. Because I've had previous experience with Rider Mazda in State College, PA I decided to have the car towed there at my own expense.
Turns out the car was severely flooded (I was told it needed to dry out overnight), and the dealership determined that my 305A battery needed to be replaced. The battery was replaced under warranty, with a pro-rated charge for the part.
But at first, the dealership wanted me to pay for the plugs and de-fouling of the engine. I argued that if the problem was caused by a bad battery that was replaced by the updated battery under warranty, then the plugs and labor should be warranty as well. The dealership agreed to request warranty coverage from Mazda for the plugs/labor as well.
I was later informed that Mazda agreed to cover the work under warranty.
The car is running fine now with new plugs and updated battery.
The dealership was polite and responsive throughout the service experience, and called to make sure I was satisfied with how the work had been handled.
Overall - satisfied with service experience at Rider Mazda.
UPDATE: starting problems continued
Moved to Colorado in the mean time, and took the car to the local Mazda dealership in Colorado Springs when the starting problems continued. I was informed that the starter had a recall on it, and had not been replaced. Also, when the plugs were checked, the old type (pre-recall) had been used to replace my flooded plugs. The dealership in Colorado Springs was very surprised that the previous dealer had not replaced the starter or put in the specified plugs.
Still I'd say my overall experience was satisfied, but be wary.
Last edited by wannabe8; 07-05-2006 at 09:23 AM. Reason: UPDATE
03-03-2006, 07:17 AM
#144
Johnny K. at Tulley Mazda in Nashua, NH
If any of you live near Nashua, NH and want a good Mazda salesman, be sure to talk to John Kwiatkowski at Tulley Mazda just off Exit 2. He was absolutely excellent to deal with!
He answered my questions patiently, was never pushy, and followed up with me via email when I reqeusted it instead of the incessant phone calls from some other dealers. When it came time for pricing, he offered a competitive price vs. the other area dealers.
So if you're shopping for a Mazda, be sure to talk to Johnny K. Mention that I sent you; you won't be disappointed!
Michael Laird
He answered my questions patiently, was never pushy, and followed up with me via email when I reqeusted it instead of the incessant phone calls from some other dealers. When it came time for pricing, he offered a competitive price vs. the other area dealers.
So if you're shopping for a Mazda, be sure to talk to Johnny K. Mention that I sent you; you won't be disappointed!
Michael Laird
04-04-2006, 12:11 AM
#146
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Originally Posted by N5TEV
I have two brief reports here ...
2. Casey Mazda, Newport News VA, SERVICE DEPT: EXCELLENT! Although me having a 10+ year service relationship with them on my RX-7 may have had some influence. Offered up the "M" flash without me asking, as well as all the recall work. Identified and ordered 3 pieces of internal trim needing replacement, under warrantly, without me having to ask. HIGHLY RECOMMENDED. Ask for Perry.
Jeff
2. Casey Mazda, Newport News VA, SERVICE DEPT: EXCELLENT! Although me having a 10+ year service relationship with them on my RX-7 may have had some influence. Offered up the "M" flash without me asking, as well as all the recall work. Identified and ordered 3 pieces of internal trim needing replacement, under warrantly, without me having to ask. HIGHLY RECOMMENDED. Ask for Perry.
Jeff
Jeffrey
04-04-2006, 06:32 PM
#147
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O'hara Mazda in Fairhaven Masachusetts has the BEST service dept. i have ever dealt with. Their service managers and techs are top notch. They even have one of the best Master Techs in the Northeast. I highly recommend them to anyone who is having any problems with any of the "BIG" Mazda dealerships in the Boston area.Be sure to talk to Andy, the service consultant-he really knows his stuff.
Last edited by grapes; 04-05-2006 at 09:36 AM.
04-17-2006, 07:15 AM
#148
Hermitage Holdout
Werner Mazda (formerly Talarico) - POSITIVE
Gold Street in ManchVegas (Manchester), NH
These folks understand the concept of Customer Service throughout the shopping, acquiring, and ownership cycle. Even when dealing with service issues that both the regional factory rep and MNAO were being jerks about, these folks have consistently done everything in their power to be there for me. Thumbs Up to April, Mark, & Bill!!!
With a switch in regional factory reps in play now (as of April, 2006) and Dan returning (at least for now) as the regional rep for this dealership, this scenario can only get even better!!! 
Gold Street in ManchVegas (Manchester), NH
These folks understand the concept of Customer Service throughout the shopping, acquiring, and ownership cycle. Even when dealing with service issues that both the regional factory rep and MNAO were being jerks about, these folks have consistently done everything in their power to be there for me. Thumbs Up to April, Mark, & Bill!!!
With a switch in regional factory reps in play now (as of April, 2006) and Dan returning (at least for now) as the regional rep for this dealership, this scenario can only get even better!!!
05-20-2006, 10:01 PM
#150
Banned
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Location: In the hills between San Miguel and Parkfield - "up in the boonie lands", Central Coast of California, Wine Country
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Valley Mazda, San Louis Obispo, California - (Central coast) very good Service Manager owns a RX-8 and has had other forms in past - knows his stuff and can explain some of the odd things posted as complaints and how to fix them. Not cheap but not dishonest, parts guys will do there best and don't cheat little old ladies