| Ricky SE3P |
03-16-2022 02:57 PM |
I'd like to just take a second to copy here what I've already written you most recently and let you know that I've already mailed you out a replacement fuse, obviously not having charged you anything.
I understand you're frustrated and upset about the situation, I am frustrated and upset about this as well because this is not something that I want anyone to experience. I'm still actively working to resolve your concerns and I would just appreciate if you gave me an opportunity to fix what's currently going on that you just alerted me about prior to slamming me everywhere. You knew you were the first kit and you knew that I didn't have any instructions and available yet at time of purchase. The part you're having an issue with is not made by me and was sealed and new packaging so there was no way for me to know there would be any issue with it. I don't even care if that part broke as a result of over-tightening or something of that nature instead of it being defective like you claim, that's not important to me. I'm working to get this fixed so I would appreciate a little bit more understanding believe me I understand your frustration but it's a little bit unwarranted.
I went straight to the supplier and purchased a replacement and went straight from there to UPS and mailed you said replacement. All of that is already done. I have even sent you pictures of all this.
You told me about this today March 16th at 11:17 am pacific... I had the new fuse purchased, and sent/dropped off at UPS just 90 minutes later at 12:47 PM. Like come on... I've been entirely transpartent through this all.
|
