Bad Guy: J on Demand
 

Small problem. I ordered an R-Magic body kit from J onDemand back on November 22. They said 6-8 weeks. It's been I think 15 or 16 weeks so far.

I had them send the kit to my place in Florida, only they sent it to the wrong address, which is ridiculous because I sent them cash via PayPal (which includes my address). Funny thing is I got the green BBM (Bulk Business Mail) tag the Friday before last, saying that I am scheduled for a Wednesday delivery. I sat at home all day, only it never came, and the body kit has since been sent back to J on Demand.

My problem is that I've been waiting for the kit so I can install it and drive back to St. Louis and work and stuff. I had been planning on leaving at the beginning of February. So not only have I waited an excess period, I am paying rent for a place I am not using, I am away from my place of business, and I have spent whole days waiting for a package that may never come.

All I want is my money back -- they have my kit and they just sell it to somebody else. For some reason, this request has been denied.

Jeff

relentless i need you to post a copy of this BBM thing in this thread .

Atleast your stuff was shipped to the wrong address. A lot of ppl are still waiting. I have been told the large R-Magic items ie.....kits, front lips, etc that were in the same container are being held by customs. How is it you get a notice about your kit being shipped when I haven't received anything on a simple front lip. Anyway the owner of J on Demand (Hiro) responded to a thread I started saying they were sorry for any delays. I'm not mad about the front lip I ordered at the same time as you.....just disappointed.


Good luck....

I'll try to take a picture with my digital camera, but the cable for it is in St. Louis. In the meantime, the message on the slip is the same on both sides, and the it is a green plastic tag:

Here's what the entire Green BBM Tag says. It's the same message on both sides, and then they slapped the post-it sticker on it:

BBM
SCHEDULED FOR

WEDNESDAY
DELIVERY

For use on Bulk Business Mail
in conjunction with the
National BBM
Color Code Policy

PLEASE CONSULT THE MOST RECENT
BBM COLOR CODE INSTRUCTIONS FOR
SPECIFIC PROCEDURES REGARDING
THE PROPER USE OF THIS TAG

THIS TAG IS INTENDED
FOR REUSE

01250C

Here's the BBM Tag.

It seems the situation has been resolved, at least for now, in the J onDemand vendor thread.

Jeff

Issue NOT resolved.

Among other issues, I have not received the $200 promised to me. Moreover, they apparently have no idea where the package is (it must be in customs!), and supposedly all of their phone calls and e-mails to the shipping company (Nankai) or partners in Japan -- or whoever Hiro says he is calling -- have gone unanswered.

I just want to know where the package is.

I have spent the past month asking for tracking info of any kind, which has so far been refused. After I posted here last week, Hiro says that the BBM Tag was not their package -- in other words my package was never in Florida -- but that is hardly any better. According to Hiro, when Lazi told me that my package was on the way back from Florida (the Friday before last), the package was actually Evo parts. In other words, my entire correspondence with Lazi for over the entire week was based on info they never even bothered to actually look into.

Funny. I bought a plane ticket from St. Louis (rather than Ft. Lauderdale) for next week based on the assumption that that package was mine -- in which case I would have gotten the package back last week -- as Lazi had suggested. Regardless, I am leaving Florida this weekend without the body kit on my car; it would be pointless to stick around, anyway, seeing as JoD has no idea where the package is or when it will arrive.

It took them two weeks to even tell me which shipping company they use (Nankai Express). They refuse to produce documentation of any kind showing that an order was ever made, that a product was ever shipped from Japan, or that the product is in customs (How do you know your package is customs unless somebody tells you? There should be paperwork or some type of correspondence).

And again, I haven't even gotten the $200 yet, which Hiro told me last Thursday would be mailed out "today". Meanwhile, Hiro has taken it upon himself to insult me in our conversations:

JonDemandHiro: youre prolly sit around online doing nothing
JonDemandHiro: making 10 bucks an hr

What a jerk. I've been sitting here in Florida waiting for a $2000 package I ordered from him. And this from a guy who has no idea how to locate my $2000 package -- or is even willing to prove that it even exists.

Jeff

wow thats terrible. Poor service is one thing but insulting a customer is just on a whole other level.

I do want it to be known that, as the situation has developed, I don't believe the blame falls on Lazi -- I realize that he is only doing what he has been told to do, and that he has been as helpful as he can be.

But the fact that Hiro (JOD's owner) won't even let Lazi access the computer for sales information is telling. I do believe that something is clearly not right here.

https://www.rx8club.com/showthread.p...42#post1780842

Jeff

not bashing on sam, but the company...reguardless thats terrible service. I help manage a huge call center as a living and I know bad service when I see it.

They were supposed to post a response yesterday but I have not seen anything. Maybe they will today.

Thanks for the info Relentless, as XDEEDUBX indicates, poor service is something, but insulting a customer is another level of baselessness. I no longer consider JOD/Hiro a trustworthy vendor and am not confident in their ability to deliver products respectfuly to the customer.

Goodbye!
Edgardo

This does raise some serious eyebrows

Relentless stfu already shit happens and i dont believe half the shit you say.

grinn is correct (sort of). This DOES raise some questions BUT I believe the questions should turn to Relentless, not JoD. For one, I do not believe Relentless to be the innocent little victim he is portraying himself to be.

My proof? Look at the DOZENS and DOZENS of happy customers that have purchased from J on Demand in the past without issues.

From the numerous posts Relentless has made regarding this topic, I have concluded him to be the type of customer that will complain and harass a seller relentlessly until he feels it necessary to stop. (which in this case seems to be never)
Question: what in the world could Relentless have said to a company such as J on Demand that would have caused the owner to verbally insult a customer on the phone. J on Demand appears to be quite a popular and successful comapny...comments like that do not come from a successful owner unless provoked.

I agree!! Whatever caused Hiro to say this was caused by something relentless said

Please admin just ban him or something

im pretty sure this is why he hasnt gotten banned before.

relentless is friends with an ADMIN here? (hmm, that's a short admin list...)

sounds like both parties are a little at fault to me but it really doesn't matter anyway, my question is however, why go live in another state just to receive a body kit? Sounds to me like a lot of this is centered around "I'm away from my business and home, having to pay rent blah blah blah", who put the gun to your head and made you go stay somewhere else just to order a kit, and from overseas no less? I don't think we're getting the entire picture here, and judging from the numerous threads about the same issue it doesn't bode well for the person having issues. and it doesn't seem fair to the vendor who has offered to pay you for your trouble, and appears to be doing everything they can do (within reason) anyway. (I used to live overseas, customs can be an absolute nightmare) It does strike me as a bit odd that the proprietor of a reputable business would just go off on someone w/o being provoked, I mean, lots of things don't add up in this at all. Whatever the case, good luck with it and maybe this is a lesson for next time :dunno:

I agree, but regardless, the customer is always right in any case. If you insult one customer it can cost you ten. Just reading that he insulted a customer has me looking elsewhere for my lip. But then again I hold my employees to the highest standard. I don't care if the customer insults your mother, if you insult them then you will be filing for unemployment. But then again, he was insulted by the owner so I guess he can do whatever he wants

Ok all you guys can back off Relentless cause I too have posted questions about JOD's business practices. A few days ago I had the opportunity to speak to Hiro directly about my order. He was very cooperative and told me he would provide proof my order was made with R-Magic. Although Hiro did not post anything on the forum about our orders....yesterday Lazi was nice enough to email me a copy of JOD's sales receipt from R-magic. I'm sure Hiro advised him to do so. Even though I could not read it (japanese) it was dated the same day as the email I received back in early december stating when my order will be shipped out. I had a friend translate it for me and he said the second item on the bottom of the invoice was a urethane front lip from R-Magic. Hiro told me I should have my order within two weeks.


Thanks again JOD

lazi has been nothing short of amazing with me

well it doesn't really matter who is at fault for what really, working in technical support I've had my days where I would just love to go off on somebody but I don't as it's hideously unprofessional. I think the whole thing is just really unfortunate, a lot of this probably could have been fixed with better communication (like maybe relentless explaining in infinite detail he is out of state awaiting shipment, and jod explaining their side more or notifying him sooner of impending customs issues etc etc?) I mean, it just looks like a total breakdown from both sides. I just hope homedude gets his stuff and it's not damaged or something, imagine the grief that will cause.

edit: I will also add Lazi has been very helpful to me and I haven't even ordered anything yet, I've probably asked him a million questions regarding different trunk spoilers and other items and he's responded in kind, hopefully this whole thing can get resolved and have a happy ending, really hate to see things explode when they probably could have been avoided etc.

i too question relentless.
i used to work for a custom's broker firm (what we do all day is clear shipments and arrange for foreign businesses with the US custom), and my mother does this for a living. she said she has never, in 30 years of business, seen US custom let a single item loose when its holding the whole shipment. what i am saying is this, there is no way for them to only ship out the bodykit relentless ordered because US customs simply WILL NOT allow a single item out within the container.
besides, ive personally dealt with hiro before. back in november last year, i bought what i thought was a RE Amemiya oil catch can from hiro, and it turned out to be something else(i forgot what it was called but yeah). hiro returned my money in a timely fashion and nothing was never asked.
and i was just speaking with lazi right now, he said the 200 dollars hiro promised relentless has already been paid to him.

The customer is not always right. Anyone who has worked in retail will probably agree.

It's a shame that Relentless has been waiting for is order for months now, but that's just the breaks when importing anything overseas. I'm in the retail business and we get screwed over by overseas factories and customs all the time. Sometimes, the business you are buying from can literally do nothing but wait.

No business has a 100% customer satisfaction record. There will always be unhappy customers. ALWAYS! After reading this thread, it still doesn't change my opinion of JonDemand thus far. There have been many more satisfied customers than dissatisfied ones.

If you haven't received your parts, then I hope you get your money back. Just move on and let the healing begin man.