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AccessPORT EURO Version Now Available
Custom Calibrations are now available for those that have purchased their AccessPORT from another vendor.
The Cobb AccessPORT allows the RX-8 PCM to be modified to accommodate for a wide variety of modifications and operating conditions, including FORCED INDUCTION. The AccessPORT is the most user friendly reprogramming device for your vehicle's computer. The provided mapping will optimize the air/fuel ratio and ignition timing, remove the speed limiter, and more for performance results you can instantly feel! But the AccessPORT is so much MORE than just a REFLASH DEVICE. It allows you to monitor your Fuel Economy (average and real time), perform performance tests in order to estimate your 0-60mph and 1/4 mile time, read and decipher ECU trouble codes (CELs), and monitor live data via the OEM vehicle sensors which eliminates the need for costly and cluttering aftermarket gauges! This is a small utility designed to simplify the firmware update process. All AccessPORT firmware update processes have been moved to this stand-alone utility. Users no longer need to launch the AccessPORT Manager for firmware updates. Once installed, run the AccessPORT Updater and it will automatically check for new versions of both the updater utility and the AccessPORT firmware for their AccessPORT model. All MazdaManiac calibrations for the AccessPORT include the following characteristics:
List of CELs masked by the MazdaManiac calibrations for the AccessPORT:
All prices subject to change. Does not include shipping and handling. All parts and upgrades are offered "as is". Payment must be made in full at time of order. Checks or money orders are accepted, but must clear before order is initiated. Google Checkout and money transfers are also accepted. Purchaser must pay all additional fees incurred by the transaction. ALL SALES ARE FINAL. NO RETURNS, NO REFUNDS. MazdaManiac does not offer expressed or implied warranty on any parts or kits offered and accepts no responsibility for any damages, either direct or consequential, caused by the use of these parts. For North-American models ONLY. Orders are processed in the sequence in which they are received. Orders will typically ship within 11 business days from receipt of payment. Shipping times vary by destination. Shipping is by UPS to all of Europe |
And we are all happy with this service here in italy!
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really ? can you tell me your car configuration bse50 ;)
also your experience .. with performance and fuel economy :) br from Austria EdFred |
We had them installed on a couple of car here in italy and all i can say is that Jeff is really fast to reply and help with all of the small problems that you can encounter during the install (mostly for instruction misunderstandings).
My car configuration hasn't got much to do with the accessPORT itself :) Performance and fuel economy depend on multiple factors anyway like the condition of your catalyzer, of your ignition coil and air\fuel filters. If your car has got a high fuel consumption because of any of these i'm afraid that it won't get much better with a retune. If everything is in good working order then you can expect an increase in performance and mpg! You can expect an increase anyway but it is important to have the car in perfect order to me. I'm sure tha Jeff will be able to tell you way more, and there are some good threads out there too! |
Help
2 Ap bought from Jeff, one for me and one for a friend.
While installing a flash on my EUdm car the accessPORT returned a communication error and went into recovery mode. Now i can't flash my car or disintall AP because of that communication error, even after the update of the ap's firmware to the latest beta release. I checked twice all the calbles but everything is fine. This is the biggest problem. The dongle of the other access port simply doesn't work. It is not cut or broken but it won't power the unit. Still waiting an answer from Jeff after more then 2 weeks and 4 mails... |
I've answered your e-mails every time. I don't think you are getting them.
You need to contact Cobb directly. They can tell you what you need to know. I have only seen one legitimate dongle failure. Every other time it has been some sort of user error. Hopefully they will be able to resolve it for you quickly. |
Originally Posted by MazdaManiac
(Post 2892162)
I've answered your e-mails every time. I don't think you are getting them.
You need to contact Cobb directly. They can tell you what you need to know. I have only seen one legitimate dongle failure. Every other time it has been some sort of user error. Hopefully they will be able to resolve it for you quickly. If i made an installation error how can the AP found the car and finished the "backup" of the ECU? The communication error come out when AP started reflashing my car, not before... Right now, everytime i connect AP to my car, this error comes out and i cannot proceed or disinstall it. If you have seen every sort of users errors you should know what happened to mine. Thank you |
hi jeff, just would like to know if you are working on my personal calibration. i sent you all the logs last week, how many days should i wait? thank you
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just another week passed by and still no support for our european AP.
uhm...... |
Originally Posted by Americanbulldog
(Post 2900057)
just another week passed by and still no support for our european AP.
uhm...... All of the ROMs are now supported in the current firmware and all of the base calibrations are up. What issue are you experiencing? |
Originally Posted by MazdaManiac
(Post 2900274)
What do you mean?
All of the ROMs are now supported in the current firmware and all of the base calibrations are up. What issue are you experiencing? ecu comms. Cannot communicate with vehicle. please verify cable is plugged in securely then turn ignition key off then back to on position. cables are ok, i've tried several times changing usb cables and dongles, i've also tried to move my ecu on another rx8 and connect AP to this car but the error keeps coming on. What seems strange is the fact that AP found my car, model and year, finished the back up session (100%) and just then gave me the error code, while starting the reflash session... Right now, everytime i connect AP, the error comes out and i cannot proceed/disinstall it! (i updated it to the last firmware beta version yesterday) NOONE IS ANSERING MY E-MAILS AND IS MORE THEN 20 DAYS I HAVE A CAR STOPPED IN THE GARAGE... |
Cobb has been unresponsive?
They have, as far as I am aware, repaired the 3 or 4 AccessPORTs that have had COMM errors in very short order. I'll submit another ticket for you. You aren't in my database under your screen name, so please send the submission e-mail like you are sending logs (as outlined in the user instructions for the MazdaManiac Calibration Service) and I'll send an RMA request to Cobb on your behalf. |
Hi Jeff,
can you give m a status on my order number 223 of december 16, 2008 (for Luxembourg) Thanks Luc |
Originally Posted by MazdaManiac
(Post 2900387)
Cobb has been unresponsive?
They have, as far as I am aware, repaired the 3 or 4 AccessPORTs that have had COMM errors in very short order. I'll submit another ticket for you. You aren't in my database under your screen name, so please send the submission e-mail like you are sending logs (as outlined in the user instructions for the MazdaManiac Calibration Service) and I'll send an RMA request to Cobb on your behalf. i sent you this e-mail 10 days ago. Any news? Right now (after 45 days!) i've paid for something totally useless. :nono: |
Originally Posted by Americanbulldog
(Post 2918504)
Hi Jeff
i sent you this e-mail 10 days ago. Any news? Right now (after 45 days!) i've paid for something totally useless. :nono: up...still waiting an answer from Jeff or Cobb...it's unbelievable, 50 days with a usless AP... www.rx8tribe.com (italian official forum) there's a long thread about 3 AP bought from members: noone is happy with the service, noone is receiving answers, noone is receiving calibrations paid....WHY? |
bump....
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I'm not sure what is going on here.
I spoke to tech at Cobb and they say you haven't even called them. All you need is an RMA number. Just call them (801-713-0035), get the number, fill out the RMA form (http://www.cobbforums.com/forums/images/RA_2.4.pdf) and send it back. They will send you a new one. Its that simple. As far as "noone is happy with the service, noone is receiving answers, noone is receiving calibrations paid", I'd be careful with your use of "no one". You might be in that situation and for that I'm sorry. You have been given instructions on what to do and need to follow them. The rest of the European customers and not in the same situation as you. I've got quite a few AccessPORTs in Europe now and all of them are already in the calibration queue after having installed their units and downloaded the appropriate base calibration. |
Originally Posted by MazdaManiac
(Post 2928886)
I'm not sure what is going on here.
I spoke to tech at Cobb and they say you haven't even called them. All you need is an RMA number. Just call them (801-713-0035), get the number, fill out the RMA form (http://www.cobbforums.com/forums/images/RA_2.4.pdf) and send it back. They will send you a new one. Its that simple. As far as "noone is happy with the service, noone is receiving answers, noone is receiving calibrations paid", I'd be careful with your use of "no one". You might be in that situation and for that I'm sorry. You have been given instructions on what to do and need to follow them. The rest of the European customers and not in the same situation as you. I've got quite a few AccessPORTs in Europe now and all of them are already in the calibration queue after having installed their units and downloaded the appropriate base calibration. you wrote EUROPE, i mean NOONE is happy with your service in ITALY, this is the thread from our ufficial forum (if you understand italian): http://www.rx8tribe.com/showthread.php?t=8073 and i'm one of them waiting assistance and calibration. jeff, I have business too, i work in construction. In Italy law provides that: if you do not respect the time established by a contract you have a penalty clause and for every single day of delay they will deducted part of your gain. How does it work in America? i just have to wait hoping someone will answer me? I do not want to be argumentative but i'm expecting assistance from 50 days! Why should i have an international call when the same things can be done using e-mails? i already wrote to COBB even if i bought AP from you and not from them but noone gave me an RMA number.... |
hmm, calling is probably the fastest path of resolution same with alot of companies, thats a toll free number(i think) so u can use a internet program like skype to call it for free if u have a head set
this sounds more like cobb droping the ball if your waiting on rmas |
They didn't drop the ball.
You have to call them. That is their policy. You need an RMA to send the unit in and I can't do that for you. |
Originally Posted by MazdaManiac
(Post 2929436)
They didn't drop the ball.
You have to call them. That is their policy. You need an RMA to send the unit in and I can't do that for you. I spoke to tech at Cobb and they say you haven't even called them. All you need is an RMA number. Just call them (801-713-0035), get the number, fill out the RMA form (http://www.cobbforums.com/forums/images/RA_2.4.pdf) and send it back. They will send you a new one. Its that simple. this is the answer: Jeff is mistaken about how we handle our AccessPORT issues, it seems. He should have given you assistance in some way, but I will do what I can to troubleshoot the issue with you. .......... |
Oh really?
Originally Posted by Cobb Tuning
http://www.cobbtuning.com/info/?id=2206
Please follow the instructions below if you are experiencing any difficulties with your COBB product. We at COBB Tuning are more than happy to assist you with any problems you may be experiencing, but it would be greatly appreciated if you followed the following steps in order to reach a resolution. Step 1: Read the Trouble Shooting section of your User Guide (AccessPORT customers) There is a lot of good information in there, please take advantage of it. Also be sure to check our forums for possible solutions. Step 2: If the above suggestion do not yield a resolition, give our Customer Service dept a call. Email may take longer to resolve so we suggest calling via phone. The CS number is: 801.713.0035, hours are from 9am - 6pm Mountain Standard Time. Step 3: Obtain a Ticket Number if the item needs to be returned for service, repair, or replacement. You will need to clearly print this number on the outside of the box. (NOTE: If you do not have a Ticket Number on the outside of the package, it will be refused and returned back to the sender.) Step 4: Once you have the Ticket Number, you will need to print the Service Form (link below), include all the required information (Please fill out the form thoroughly, forms lacking information cannot be processed in a timely manner. Thank You.), and send the form with the item. COBB Tuning Attn: Service Dept. Ticket #: ______ 3362 West 1820 South Salt Lake City, UT 84104 Download the Service Form Here The 2 or 3 that have actually failed for hardware reasons were handled EXACTLY as noted above. |
Jeff i need your attention!!!!
COBB finally discovered the cause of my problem and was not my fault!!!!!!! this is the answer i received from Shayne: First of all, thank you for your continued patience with us throughout this process. It is greatly appreciated. We received your package and have put it in the hands of our engineers. After some extensive testing and research, they have concluded that your ECU has a unique program that we had not seen before. I believe they said it was "pre-production". Due to this, the AccessPORT was unable to properly identify your vehicle, thus causing the issues that you have encountered. A new firmware has been developed and installed exclusively to your AccessPORT, which should solve the issue. According to the notes of the engineer, the next step would be to have you reinstall the ECU to the vehicle and see if the AccessPORT will properly install. He said, "...the best we can do is see if the AccessPORT runs his car with this new configuration since we don't have his car on hand. Regardless his AP should still uninstall in the event his car doesn't run." Jeff will need to create a new map that is suitable for your newly identified ECU. The map that he sent you already will not be selectable on the AccessPORT, as it was created for the wrong ECU Please, let me know something asap!!!! Thanks |
Bulldog, Jeff is a good person to deal with as far as I'm concerned. He has so many people hassling him on top of doing calibrations for others. He's a man, not a machine...Give him a break :)
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As soon as Cobb sends me a version of the software that supports this new ROM, I will build calibrations for it.
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