gorally

I got my CEL yesterday and I brought the car to the dealer. I don't expect much other than a reset of the computer. They told me they find the gas cap has a small leak because I didn't tighten up my gas cap. And he told me he is not charging me for this but will do that the next time. So first, I did my multiple click closing everytime, second, the light didn't come up until at least over the 4 days after I fill gas.
My question is as long as my car still under warranty, they have to fix my CEL. If they find a leak in my cap, they have to replace it.

I never heard this kind of story in the past and I have been driving for years.

HELAS

That is absolute bull ****. I have NEVER herd of that before. I dont know what dealership you take your car to but next tim (if there is one) I'd take ur issue to the service manager/ owner of the dealership or even as high as Mazda Canada. Thats just not right!!! That is almost as bad as VolksWagen telling me that i was not suppos to take my car through the car wash when i took my car in to have a strip of weather proofing replaced after it came off in the wash. Alot of these service guys/gals dont know their heads from a hole in the wall.

gorally

This was coming out from the mouth of the Markham Mazda service manager. I understand they are not a reputable dealership but unfortunately they are close to my house and for minor thing like that, I don't bother going to any place too far away, especially gas price is 109 now.

Captain Amazing

The exact same thing is happening to me! I click many times to make sure it is tight and I still get evap leak.

01Racing

Guys, enough dealer bashing. I am the GM of a Mazda dealership and Mazda Canada will only pay for a loose gas cap once. (their rule not ours!) What that means is if you have the same problem again because of a loose cap not a faulty cap they will not pay the dealer. If the dealer chooses to do it the 2nd time for free that is their decision. The dealer still has to pay the technician to hook it up to the diagnostic equipment and spend his time to reset the light. If the tech does not get paid for his time it is no different than you going to work and not getting paid for your time. I read this forum all the time and am involved with all the RX-clubs and I ask you again----if you want the dealers to be on your side and try and help you when you have a problem please stop telling everyone how bad they are. If you bash a dealer even if its not me, we all take it personally. Im sure that Mazda Canada employees surf this site as well and read what is being said about them and their dealers. If you have a bad experience at a dealer simply go and try another dealer. I am sure I speak for all dealers when I say we try our best to satisfy all our customers.

Miker

I've hit 2K on my 2005 #84Racing and I'm getting CEL on almost every fill-up. I've even taken it to the extreme of filling 3/4's of the tank and I'm still getting that engine light. A call to Gyro Mazda's service department was met with a condescending "you don't know how to pump fuel" comment. I've never experienced nonsense like this in my years of ownership. It's a great car but if the Japanese have installed sensors that are just too sensitive for something like a fill-up, then why not admit it and tell you to bring it in instead of huffing it off on the phone as part of the RX8 ownership misery?

zoom44

they have been finding many actually leaking gas caps all over the world. mostly thru a pinhole where the tether connects to the cap. if it happens more than once you should be getting a new cap. it is not an "over sensitive " sensor.

gorally

Gen, I am not trying to bash any dealer but this what I felt as customer. If this is Mazda Canada's rules then I leave you as the GM to negotiate with them. A customer shouldn't suffer from the dispute between the dealership and the manufacturer. I consider myself as experenience driver. I am 42 years old and drive enough car to know the importance of tighten up the gas cap. I explain this to the service manager and he insist that I didn't tighten it up. I think there is a design fault there. May be Mazda has to repalce all cap with the traditional one. This is not like I race my car or I abuse my car. I just fill the damn gas. Yes I will continue write my opinion toward my experience with the dealer. They have the right to tell me that this is not their decision but the didn't. Therefore, I have to vent it out here. Let Mazda Canada read it, let whoever aware it.

Captain Amazing

I guess this is Mazda's way of making more money off of us.

gorally

I agree with you 100%. Technical problem is the life of owning a vehicle and we have to face it. Comment like this should never coming out from a professional. This is year 2006, not in the 70's. We have all kind of information and can access all kind of information. I admire the job a mechanic do and respect them. However, I do not enjoy people deal with the issue and give that all as customer's fault. They need to be professionally train how to deal with customer. Even McDonald employee got trained on customer services. The bottom line is I don't mind being ripped off but at least give me a better reason so that I don't feel I am stupid.

With regard to mr #84's comment about if I had bad experience simply go to other dealership. I am sure all customer "like" to hear that. I am sure there are better dealership in Alberta. ;-)

01Racing

I take it that my point was missed completely, it has nothing to do with customer service or anyone ability to put gas in their car. Simply put if you turn your gas cap until it clicks. If your light goes on again the cap needs to be replaced. The problem we are seeing at the dealership level is people not turning the cap until it clicks. This is a problem on all models not just RX-8.

gorally

As I mentioned at the begining, I have done that and told the service manager thats impossible that I didn't do that. The cap is easy to turn and fast to click. I ensured I click it at leats 8-10 times. How could they so sure thats not the cap's problem? How could they just jump to conculsion that I didn't click the cap?

Put yourself in my shoes if someone tells you the same thing which you didn't do. Then they tell you it will not cover next time. What will you feel? And the most improtant thing is he didn't explain why this policy is imposed and just spend a few more minutes explaining to customer so that at least I feel better thats not entirely their issue.

I don't have to teach them how to deal with customer and I am sure Mazda has their guideline. I am sure your service manager won't do that if you agree what I said.

Smoker

Hi Gorally, you are just one of the hundreds of people who had extremely bad experience with Markham Mazda when it comes to warranty fixes. Do a search on this forum or on any Mazda6 or Mazda3 forums and you will see. They are notorious for putting their customer through hell whenever they comes in for a warranty fix. I highly recommend you go to another dealership for service from this point on.

Avante Mazda and Scarboro Mazda are two of the very best in the area. While Markham Mazda and Agincourt Mazda are the worst.

Mistersql

I can't believe that a general manager would ask me not to dealer bash. Hey lookit me I'm a GM and I like to take advantage of people's money and I don't want anyone to complain about it.
That would probably only encourage people to do it more.

When customers get lame excuses from a dealer's service centre because that service person was too lazy to do a thorough job then they deserve to be raked over the coals.

Personally I hope that Mazda Canada reads over these posts, to see how they can improve their products and customer satisfaction. So far they have lost future sells in quite a few customers (me included).

gorally

I like Avante but they are too far from me. I might have to try them again coz they are just day and night compare the other two.

01Racing

I find it hard to comment about what other dealers have done or should do. I can tell you that we would replace a cap if the problem occured and when we checked the cap it was tight. I would also replace the cap if the customer had told us they had definately insured the cap was tight and when we inspected the vehicle the cap was loose again. My original point was about bashing the dealers not about a faulty part. I have tried for the last couple of years to get Mazda Canada more involved in events for the clubs etc. This year they have agreed to hold the "Meeting of the Mazda's" at their head office! My goal is to have the support of the dealers, Mazda Canada and the clubs. When posts that are negative towards the manufacturer and the dealer it does not bode well for any of us. You may be able to vent some frustration but it is not a positive step forward. If you have an issue with a particular dealer contact the GM or Dealer Principal and im sure they will help sort out the issue.

ps Miker, I met you at the Toronto auto show when you were on the air, if you wish to contact me I will try and rectify your issue.

HELAS

#84racing,

I as most of the rest of the people who have made posts in this thread do not mean any offence to you or to an individual dealership. Odviousley, there had been a problem with this guy's service and he needs/wants to vent about it.

In the end of the day we are not taking our cars to Mercedes-Benz or or Ferrari for service, so we shouldent expect that magnitude of service. But to be insulted by lame unprofessional comments like "do ya know how to pump fule" is un-nessessary.

When I make a post about a crappy service. it is not to bash a pitcular dealer, but only to say "this is what happened to me".

As I pre-qualified myself in the beginning, I do not mean this to be personal or to be taken as a personal offence due to your position at Mazda. Im sure you have herd the worse of the worse from ALL TYPES of people out there. I can understand where you are comming from.

01Racing

Thank you for your understanding. I know that some dealers do not do a good job at times of communicating with customers, especially car enthusiasts. As far as our dealership goes, it is run by enthusiasts, so we tend to communicate well with our customers. Like I said in previous posts, if you are having issues with your dealer, please feel free to contact me and I will try and help where I can.

PS> My crew and I are going to Formula Kartways tonight!