Cody Goodyear

My new Powertrix 9k/6k with swift springs coilovers FINALLY arrived today! Can't wait to throw them on

9krpmrx8

iTrader: (46)

Awesome, report back in six months when the rear bushings and dust boost fail.

inthetwisties

Mine failed. All I had to do was call Charles at powertrix and he sent me out two new ones no questions asked same day. Great customer service.

9krpmrx8

iTrader: (46)

Yeah and they are so easy to replace, who wouldn't mind replacing them every six months, I have replaced a couple of sets already on Stance and Powertrix. It's not a major issue for those who wrench themselves, but for those who pay to get it done it would suck.

Dokuji

^^ how many times will they successively replace them before the warranty becomes null though? does it re-instate based on the last time they shipped you a replacement? or is it a one-and-done? I probably won't buy either set for this reason; just curious for those who already have and will have to deal with it eventually.

Charles@POWERTRIX

iTrader: (2)

Thank you for the inquiry about this matter so we can provide accurate information about this subject.

Yes, it’s a big miss-understanding that our coilovers got included with the STANCE branded coilovers bushings problems.

I can understand why it's confusing and coupled with their bushings problems since it all seemed to happen at the same time as a defective bushing run of our own happened. The OP (original poster) on of this particular post has STANCE coilovers and STANCE replacements. And that is why he is still seeing problems as the replacements he received are the exact same quality and would expect to fail in the exact same way. He omits to provide the proper info that he does not have POWERTRIX products but now has a bias against both companies especially went we interjected to correct his improper allegations that our product was the same. For us, this was an isolated incident that was quickly rectified however the OP of the post on RX8club.com seems to have a disliking against both our company and STANCE due to being challenged on his opinion and knowledge/ego and now take any chance to speak unfavorably about STANCE and include POWERTRIX.

The difference is that we/POWERTRIX found out what the defect was and did not send out replacements that were equally as defective.
We/POWERTRIX correct the found defect and rectified the issue with the correct specifications we have always had.
Also a fact that the OP conveniently decides to omit from his posted info and opinions.

Here are the facts:

Yes, we had a run of bushings that were produced by mistake that were out of our normal specifications.
Once we realized that the premature failure of the bushings was not normal for our product (as we have been producing coilovers for over 13 years since 2002), We researched our that particular production process, more specifically our bushing mold blend, compared it with our previous production runs and found out on this particular run, had abnormalities and did not result in the intended durameter (stiffness/strenghth) of bushings material.

The abnormalities were corrected to our normal standard and we produced replacements and proactively contacted our customers to inform them that we would be sending them replacements for the defective parts and the parts that they would be receiving would be what was and always has been intended on all of our coilover systems.

In conclusion, you will not find anyone of our customers having any issues in regards to premature bushings failure replacement wise or pre and post defectives time frame wise.

I guarantee you'll be more than happy with the quality of the product, performance and ride. Rest assured you will be purchasing a product with plenty of backing, history, and customer support like no other coilover company supporting the RX8/SE3P chassis.

I hope this helps and please let me know if you have any further questions.
I would be happy to talk about suspension dynamics for your particular needs.
Thanks again for your inquiry and we look forward to providing for you.

9krpmrx8

iTrader: (46)

I guess you missed where your replacement bushings failed prematurely as well?

Charles@POWERTRIX

iTrader: (2)

Hello 9krpmrx8,

I'm really sorry that you are experiencing the issues you are having with your STANCE coilovers bushings. I can understand why you feel the way you do due to your bushings (not POWERTRIX) that continually fail. I would be happy to send you a set of our bushing mounts in hopes that you will try them out and see that the issue with our product was an isolated incident and that you will not have to continue replacing them. As those pre (since 2002) and post defects that has been rectified over 2 years ago have either never had to be replaced or those we have replaced due to the isolated defect with the correct and intended durameter bushings that have always been our standard, now have zero issues.

I realize that you do not own our product but would like a chance to 1. help you out with your coilovers problems and 2. Hopefully change your opinion and that you will realize that including us POWERTRIX continuously in the STANCE issue is a bit unfair.

Please PM me with your address and I'll gladly send out a set of our bushings mounts to you.

9krpmrx8

iTrader: (46)

Charles, you sent a customer a set of replacements and those replacement failed in less than 10,000 miles. That is my only point. Thanks but I am not interested in any subpar parts. It's nothing personal, your coilovers just suck, it is what it is. I speak from having dealt with three sets locally aside from my own Stance Coilovers.

9krpmrx8

iTrader: (46)

I do give you props for the excellent customer service but no one wants to replace parts on their coilovers every year. Many are not able to do the work on their own so the expense in dealing with it can be a huge hassle. People deserve the right to know this problem is significant, all of the locals who purchased your coilovers had bushings fail and that is just the local guys.

Charles@POWERTRIX

iTrader: (2)

We never hear from this customer and if we sent out replacements of the same defective quality, it was primarily to help keep the customer on the road until we received the corrected replacements and those customers we did that for were informed and understood that. With over a decade with only this one defect that has been corrected I would expect if there was an underlying continued issue that more than this one customer out of the hundreds of customers just in the SE3P market may have had a so called repeat problem would have contacted us. We have never had a report of our corrected bushings ever having problems and it seems odd that it is just the local customer to you and that we have never been contacted by them.

I realize you have a right to your Biased OPINION and though you are trying to make it popular on this board it is exactly what it is biased. Those with closed minds, you can never change and will never admit to being inaccurate and incorrect. In this industry it is a common thing. Opinions without substantial data to have no validity and we have clearly stated the facts and have over 13 years of experience with customers ranging from many import makes and models. I am sorry we could not open your mind.