blowinup

My engine is blown I have other threads of the details. However Mazda is stating that they will not cover my engine replacement because I have synthetic oil.. I need to get all my ducks in a row to fight this can anyone help me please

blowinup

3 days beford my engine blow I to the tech advice and changed my oil back to the regular oil

zoom44

does it say in any warranty paperwork that mazda has ever given you not to use synthetic oil? if so then you warranty is void. if not then its not. Read the Magnussen - Moss act and if you dont understand it find a lawyer that can explain it to you.

Razz1

yep change it back.

Socket7

Your dealership is saying they wont cover the replacement and it's bullshit unless you're not telling us something important, like letting the engine run out of oil entirely.

I would call up MANO and explain to them the situation, and that you got your oil changes at a quicklube place and always got the "super synthetic" package because they said it was best for your car there, and now the mean old dealership is saying they wont cover your engine because you didn't take it to them to get the "right" oil.

nycgps

iTrader: (1)

Like I said in the PM, why do they sell this in Mazda Japan if like they said in the DVD that "we are not sure if Synthetic is good for Rotary engine"

http://www.mazda.co.jp/service/parts...e_renesis.html

It has SAE/API rating, Its 0w30. Its PAO based Full Synthetic Oil. and Of course its from Mazda.

Ask them why does this product exist in Mazda Japan ?

oh because North America based RX-8's ECU programming did not calibrated for Synthetic oil? My Assssss !

I know the newer version of owner's manual has mention something about they do not RECOMMEND Synthetic oil. but RECOMMEND does not mean NO. You have to remember that. and as always, if they dont recommend Synthetic Oil, Why are they selling some Synthetic oil with RX-8 on it ?

This is EXACTLY why I am still not quite sure if I should ever recommend anybody to buy a Mazda.

and Mazda wonder why Toyota has more business than them.

zoom44

actually the reason for that is Mazda Japan tested that oil. In Europe for instance they actually put out an addendum saying not to use synthetic and the reason is because they cant/dont/wont test all the various types to make sure they are okay.

in Australia they had the same thing but crazily the oil that the Mazda dealers were bringing in through Mazda Australia was a synthetic .

The video and newer owners manual suggests it but as far as i know in the USA there is no mandatory DONT USE SYTH paper because then the MAG-MOSS would kick in and they would HAVE TO PROVIDE the oil

blowinup

No Mazda is saying that because I had synthetic oil in my car that I voided my warrenty.. I never would let my engime run out of oil. I think the switch from synthetic back to reg oil may have killed it....However I have been having problem with my 8 for about 2 months now saying that the engine isnt running right.. In the manual all it states is must use SAE 5w-20 nothing about reg oil or synthetic. DO I HAVE A CASE???

Nubo

Or that he had aftermarket exhaust and a Canzoomer module...? Those I think, would be grounds for warranty denial.

Synthetic oil, imo, is not grounds and would not hold up in court unless there is specific language in the owner's manual and/or placard in the car. Unfortunately, the dealership is free to make up any BS excuse they want to deny your warranty. Once that happens, it's on your record, and MNAO often appears spineless when it comes to reversing bad calls by dealership service departments. So you're back to "not hold up in court".

But really, if he had the other aftermarket components as some of his posts suggest, his chances are probably slim.

Nubo

Re-read the manual. Afaik, it does not say you MUST use 5w-20. For my 2004, the only requirement is for the oil to meet API service level SL.

As far as oil issue, certainly you have a case. Press it with MNAO and if they balk, a lawyer might be better able to explain their error to them. Or maybe Anthony Soprano.

greg985

Yes you have a case, go to the dealer and ask him where the Fup it says you cant use synthetic

Silver06

How did the dealer know that you were running synthetic oil?

Also, I read one of your other threads. If the dealer knew and documented that you had a piggyback ECU on at any time, you are definitely out of luck for any engine warranty (unless an oil line broke or something else visually obvious). But you knew this when you plugged in your Canzoomer, didn't you? Why are you now looking for a freebie?

zoom44

you had a piggyback on ? well that changes things doesn't it?

Socket7

An exhaust? no way. A canzoomer, maybe, i don't know much about them.

nycgps

iTrader: (1)

5w20 is "recommend" not "required". Those 2 "quoted" words have COMPLETELY DIFFERENT MEANINGS. (Make sure you point THAT out cuz u know those dealership people probably can't read or understand simple words)

IMO 5w20 is a damn joke sooner or later they will let people to use 0w10 oil as soon as they know that your engine will last long enough to make it thru the warranty period.

ALSO, I know that my 05 manual didnt say **** about Synthetic, the DVD that they sent said they do not RECOMMEND Synthetic because they never tested it. Notice the word RECOMMEND again.

You have a case ONLY if that is the reason that they deny your warranty.

Silver06

Hang on here....

A little more searching finds this quote:

nycgps

iTrader: (1)

ok ...

blowinup

yeah I work for this dealership and this is how I get treated when my car when in for the oil change on friday it was stock. 1 of the dispatchers saw a tech puttin synthetic oil into my car in October then came up to me stating that Mazda will not cover synthetic oil. The dispatcher threw a hissy fit because I showed him a 2009 RX8 owners manual and it said (oil must be SAE 5w20) I then had the engine problems took off all aftermarket parts change the oil on friday back to the B.S Mazda oil 3 days later my engine blows. I called MNAO today, All that he said its whatever is in the owners manual.

blowinup

I was never able to put the canzoomer on, only because I never receive the cables so I didn't wanna go off someone else's map. My exhaust was never seen at service. Once my CEL came on the first time I knew I would have 2 go back to stock so I changed everything.... I was asked if I ever had aftermarket parts on but of course I said no.. They ran a compression test my car fail so they did solution A. which is that you change plugs and wire, that I had to pay for. When I got my 8 back it ran worse then ever, long cranks to get it started. my dealership told me because its cold out it may take longer to start. then came the oil change following that was the blown motor So this bring's everyone up to date I think?? I tried to get the comp results the Service writer couldn't find them. I could see if I had a dam turbo on my car but I do and to play it safe I also bought another service contact so my car would be covered up 2 100k from J.M.A. So I what the hell is the problem!? Right?

Silver06

^That really sucks.

I am astounded that your own guys would rat you out.

FWIW, my 2006 Owner's Manual says (in a box marked "Caution": "Do Not use either synthetic or semi-synthetic motor oil. Otherwise engine starting performance could worsen".

Your last hope is to take the car to a different dealer. Perhaps your dealer did not document your situation in the Warranty Computer.


EDIT: If you have an aftermarket warranty, then you should be able to take the car to any licensed garage - there must be some good rotary shops local to you in NYC.

blowinup

The dispatcher is like a 60 year old man that is just nasty, you would think being that he was in the army and so was I there would be that army respect...not with this douch. He's out to screw me and he even told me this exact quote he said was Bill do you have a mother? WTF does that have to do with anything Baron? yeah why? Good I'll talk to her because I hate talking with you. Im a 28 year old vet You'll Fu**ing talk to me, this is my car under my name.. No I'll talk to the owner of the dealership Bill... at this point in the conversation I lost my cool. I will probably get kick off the site if I repeat what I said but it involved me riping out his glass eye

PeteInLongBeach

Can someone describe exactly what is meant by "engine is blown"? What exactly failed?
(Blowinup, if you repond, please try to do so without "***" or other expletives & extraneous remarks so that it's understandable and informative)

Thanks.

swoope

iTrader: (5)

this tread rocks!

wow a tech in the dealership you work in put syn oil in against your will..

wow..

fail..

beers

Mazmart

iTrader: (12)

That's what I was wondering. What has failed? What are we referring to as "Blown"?

Paul.

zoom44

his car was running poorly. including stalling at red lights. they did a vacuum/compression test as per the TSBs/Recalls and it failed

they tried to remedy the low numbers by cleaning it and changing plugs and wires


it ran very poorly after this attempt including being hard to start to which they suggested its just because of the change of season (showing a complete lack of understanding of modern fuel injection)

his engine failed the vacuum/compression test again and the dealership people are saying he will have to pay for the new engine because of their knowledge that he was using a synthetic oil- they know this because it was put in there.

he needs to stop being a hot head and go up the chain.