Warranty Question Regarding CEL: Dealership wants $49 to investigate
#1
Warranty Question Regarding CEL: Dealership wants $49 to investigate
I dropped my car off today for its scheduled oil change. When I got to work I recall the other day having a CEL. So I call my service rep and ask if they can pull the code and let me know what it is. He says it will cost $49.99 to investigate the potential issue. The customer service rep said IF there is a problem then there will be no charge. But if they can not find a problem then they have to charge me $49.99. I have been using this dealership for approximately 2.5 years and they have never charged me to investigate a CEL.
I asked the service rep if he can have the tech check for the CEL code and let me know what it means before I authorize the $49.99 investigation fee. He said he would. IMO I should not have to pay this and will speak with the service manager.
Anyone else get charged an investigation fee while under warranty?
-----
Update
The blinking/disappearing CEL turned into a persistent CEL a week or so after leaving the dealership. I took the car back on Monday and they looked into the problem now because the CEL was on so no need to charge me $49.
Turns out to be a miss fire on the second rotor and they replaced all four coils and plugs under warranty. Good thing too because the bill would have been $1130.
Anyone know if the extended powertrain warranty covers coils and plugs? If not then it was covered under the extend coverage I received with purchasing a certified preowned Mazda.
I asked the service rep if he can have the tech check for the CEL code and let me know what it means before I authorize the $49.99 investigation fee. He said he would. IMO I should not have to pay this and will speak with the service manager.
Anyone else get charged an investigation fee while under warranty?
-----
Update
The blinking/disappearing CEL turned into a persistent CEL a week or so after leaving the dealership. I took the car back on Monday and they looked into the problem now because the CEL was on so no need to charge me $49.
Turns out to be a miss fire on the second rotor and they replaced all four coils and plugs under warranty. Good thing too because the bill would have been $1130.
Anyone know if the extended powertrain warranty covers coils and plugs? If not then it was covered under the extend coverage I received with purchasing a certified preowned Mazda.
Last edited by pdxhak; 11-06-2008 at 08:12 PM.
#10
Thanks. I will confirm my paper work and with the dealership. If it is not fully warranted then they 100% lied to me (imagine that). They said the certified preowned means the cars gets 1 additional year of full coverage. The service rep never mentioned my warranty and only acknowledge that it is under warranty.
Note: I did NOT buy an extended warranty. There is no 3rd party company involved. The additional year of coverage is from purchasing a Mazda Certified preowned vehicle.
Note: I did NOT buy an extended warranty. There is no 3rd party company involved. The additional year of coverage is from purchasing a Mazda Certified preowned vehicle.
Last edited by pdxhak; 10-03-2008 at 05:39 PM.
#11
Registered
Do you always phrase your request the way you described: "Pull the code and tell me what it is"? Seems like if the car is under warranty, you should say "The CEL is on. Please fix it."
Ken
Ken
#13
Update
The blinking/disappearing CEL turned into a persistent CEL a week or so after leaving the dealership. I took the car back on Monday and they looked into the problem now because the CEL was on so no need to charge me $49.
Turns out to be a miss fire on the second rotor and they replaced all four coils and plugs under warranty. Good thing too because the bill would have been $1130.
Anyone know if the extended powertrain warranty covers coils and plugs? If not then it was covered under the extend coverage I received with purchasing a certified preowned Mazda.
The blinking/disappearing CEL turned into a persistent CEL a week or so after leaving the dealership. I took the car back on Monday and they looked into the problem now because the CEL was on so no need to charge me $49.
Turns out to be a miss fire on the second rotor and they replaced all four coils and plugs under warranty. Good thing too because the bill would have been $1130.
Anyone know if the extended powertrain warranty covers coils and plugs? If not then it was covered under the extend coverage I received with purchasing a certified preowned Mazda.
#14
I wish it was 50 bucks...
I called up a couple weeks ago to get a CEL check done...
$109.99!!!
JUST to check!
(Canada by the way...yes, under warrenty)
Went to a GM dealer to get the codes read... no charge
I called up a couple weeks ago to get a CEL check done...
$109.99!!!
JUST to check!
(Canada by the way...yes, under warrenty)
Went to a GM dealer to get the codes read... no charge
#16
Registered
$109.99!!!
JUST to check!
JUST to check!
I bought a Harrison scanner, with the RX-8 special package, for about $160, shortly after I bought my 8. It was worth its weight in gold in peace of mind when I got a CEL one evening, and I was able to read it myself. Just the gas cap code. Saved me from killing the next morning with a trip to the dealer.
Ken
Thread
Thread Starter
Forum
Replies
Last Post
gwailo
New Member Forum
30
06-07-2020 12:21 PM
garethleeds
Europe For Sale/Wanted
6
11-19-2015 06:32 AM
LMURailsplitter02
New Member Forum
1
09-06-2015 10:56 PM