No 4 month oil change under service plan??
03-10-2004, 04:47 PM
#1
Registered
Thread Starter
iTrader: (1)
Join Date: May 2003
Location: PA
Posts: 3,754
Likes: 0
Received 0 Likes
on
0 Posts
No 4 month oil change under service plan??
So I call up my dealer to schedule my recall servicing and 4 month/5000 mile oil change (I took the buy out from Mazda)...
He first gets me pissed off that the first day I can schedule this and get a loaner car is 3 weeks from now.
The service manager goes on to say that " I can not change the oil in your car every 4 months, Mazda will not pay for it and I'm not paying for it"
I then read off the TSB "... is eligible for service under Schedule 1 or Schedule 2 maintenance plan" and "Schedule 2 plan: 4 months/5000 miles WHICHEVER COMES FIRST"
He tells me "Oh that has to be a mistake. I can not change your oil for free under the free maintenance plan. I will not do it until I hear otherwise from Mazda."
I then say "Well you will be hearing from Mazda... and expect a very low customer satisfaction rating"
He tells me "Fine"
Pissed, I read the TSB's I then say "Well in that case, I want a engine cover gromet, a new tempreature control ****, the transmition looked at because it feels notchy, and I seem to have low gas milage and a rough idle at times - I think I also need an ecu update".
He tells me "Fine" and hangs up.
Needless to say I will not recommend Young Mazda in Easton PA to anyone anymore.
He first gets me pissed off that the first day I can schedule this and get a loaner car is 3 weeks from now.
The service manager goes on to say that " I can not change the oil in your car every 4 months, Mazda will not pay for it and I'm not paying for it"
I then read off the TSB "... is eligible for service under Schedule 1 or Schedule 2 maintenance plan" and "Schedule 2 plan: 4 months/5000 miles WHICHEVER COMES FIRST"
He tells me "Oh that has to be a mistake. I can not change your oil for free under the free maintenance plan. I will not do it until I hear otherwise from Mazda."
I then say "Well you will be hearing from Mazda... and expect a very low customer satisfaction rating"
He tells me "Fine"
Pissed, I read the TSB's I then say "Well in that case, I want a engine cover gromet, a new tempreature control ****, the transmition looked at because it feels notchy, and I seem to have low gas milage and a rough idle at times - I think I also need an ecu update".
He tells me "Fine" and hangs up.
Needless to say I will not recommend Young Mazda in Easton PA to anyone anymore.
03-10-2004, 07:21 PM
#3
Registered
Join Date: May 2003
Location: Philadelphia, PA USA
Posts: 1,116
Likes: 0
Received 0 Likes
on
0 Posts
My dealer yelled at me for waiting the 7,500 miles to do an oil change and told me that they absolutely did not recommend the 7,500 mile service plan. However, I should note that they are total jack asses that I wouldn't send my worste enemy to.
Mazda's biggest problem at this point is its total lack of a reasonable dealer network. Sorry, for you and find another dealer if you can. I mean that is a pre-paid service schedule. They are contractually bound to do the work.
Mazda's biggest problem at this point is its total lack of a reasonable dealer network. Sorry, for you and find another dealer if you can. I mean that is a pre-paid service schedule. They are contractually bound to do the work.
03-11-2004, 08:55 AM
#5
Originally posted by Haze
My dealer yelled at me for waiting the 7,500 miles to do an oil change and told me that they absolutely did not recommend the 7,500 mile service plan. However, I should note that they are total jack asses that I wouldn't send my worste enemy to.
My dealer yelled at me for waiting the 7,500 miles to do an oil change and told me that they absolutely did not recommend the 7,500 mile service plan. However, I should note that they are total jack asses that I wouldn't send my worste enemy to.
"But to each his own."
Thread
Thread Starter
Forum
Replies
Last Post
BigMikeATL
RX-8's For Sale/Wanted
12
05-26-2016 12:31 AM
akagc
RX-8's For Sale/Wanted
7
08-11-2015 07:07 PM
RotaryRider
New Member Forum
11
07-20-2015 07:05 AM
