More dealership b/s?
#1
Software Engineer
Thread Starter
Join Date: Sep 2008
Location: Fort Lauderdale, Florida
Posts: 1,376
Likes: 0
Received 1 Like
on
1 Post
More dealership b/s?
So in a spin-off to the previous thread, the transmission is finally coming in today or tomorrow according to MazdaUSA, which is great, so I phoned dealership to double check with them..
They're saying to change the transmission it's going to take 2 to 3 consecutive days of working on my car with 2 or 3 guys.
Now I've never really looked at the mechanics of my 8 (I only had it 3 weeks) so I don't know how complicated it is, but I do know that a friend and I changed his Pontiac GTO's transmission in 6 hours without a lift (we used the curb).
MazdaUSA said it shouldn't take more then a day (unless they have a lot of cars to service).
So how long does it take to change out the tranny?
Slowly getting sick and tired of this dealership bullshit..
They're saying to change the transmission it's going to take 2 to 3 consecutive days of working on my car with 2 or 3 guys.
Now I've never really looked at the mechanics of my 8 (I only had it 3 weeks) so I don't know how complicated it is, but I do know that a friend and I changed his Pontiac GTO's transmission in 6 hours without a lift (we used the curb).
MazdaUSA said it shouldn't take more then a day (unless they have a lot of cars to service).
So how long does it take to change out the tranny?
Slowly getting sick and tired of this dealership bullshit..
#4
mazda has stopped replacing transmission, and has started rebuilding them. at least thats what the dealer in my area does. a complete transmission overhaul would take longer than a few hours.
#5
In a dealership with a car lift and air tools, the transmission can be pulled off the car in less than 10 minutes. The reinstall will take slightly longer. The only trick is to line up the transmission so it slides back into the clutch area at the correct angle.
#6
SHKWAV
i have a tranny shop which i trust explicitly near my house. I've not taken my 8 there for anything (hope never have to) but my previous car i took there to have the clutch and flywheel replaced and it took them one full day: drop off 8am monday morning, pick up tuesday afternoon at 5pm. They are exceptional in their work. can't imagine a full tranny swap would be much different than a clutch and FW swap since both require you to drop the tranny.
So i'd probably give the dealship the benefit of the doubt on 2 day turn-around time. Three days seems excessive however, as someone else stated, if they are busy... you could just be stuck from that.
Hey as long as you have a warranty covered rental, heck with it. beat the tin can up while you can.
So i'd probably give the dealship the benefit of the doubt on 2 day turn-around time. Three days seems excessive however, as someone else stated, if they are busy... you could just be stuck from that.
Hey as long as you have a warranty covered rental, heck with it. beat the tin can up while you can.
#7
Registered
Join Date: Nov 2003
Location: Sunny Florida
Posts: 203
Likes: 0
Received 0 Likes
on
0 Posts
I take my 8 to Tyrone Square Mazda in St. Pete Florida. It is a 150+ mile round trip but definitely worth it. I have three Mazda dealers that are significantly closer to me, but their service departments were a disgrace.
The number to Tyrone Square Mazda is (727) 344-3344. I do not work there, nor am I affiliated in any way with them.
The number to Tyrone Square Mazda is (727) 344-3344. I do not work there, nor am I affiliated in any way with them.
#8
Software Engineer
Thread Starter
Join Date: Sep 2008
Location: Fort Lauderdale, Florida
Posts: 1,376
Likes: 0
Received 1 Like
on
1 Post
can't imagine a full tranny swap would be much different than a clutch and FW swap since both require you to drop the tranny.
So i'd probably give the dealship the benefit of the doubt on 2 day turn-around time. Three days seems excessive however, as someone else stated, if they are busy... you could just be stuck from that.
Hey as long as you have a warranty covered rental, heck with it. beat the tin can up while you can.
So i'd probably give the dealship the benefit of the doubt on 2 day turn-around time. Three days seems excessive however, as someone else stated, if they are busy... you could just be stuck from that.
Hey as long as you have a warranty covered rental, heck with it. beat the tin can up while you can.
So 2 days is reasonable?
I take my 8 to Tyrone Square Mazda in St. Pete Florida. It is a 150+ mile round trip but definitely worth it. I have three Mazda dealers that are significantly closer to me, but their service departments were a disgrace.
The number to Tyrone Square Mazda is (727) 344-3344. I do not work there, nor am I affiliated in any way with them.
The number to Tyrone Square Mazda is (727) 344-3344. I do not work there, nor am I affiliated in any way with them.
#9
btw when my car needed a new tranny, the car sat at the mazda dealership for about a full month.
first mazda wanted them to rebuild it. they needed to get approval for all of this.
then once they pulled it out, they looked inside and saw that it would cost more to rebuild than to give me a new one. so they had to go back to mazda, get confirmation and all, then mazda had a guy come out and inspect the car before they ordered a new transmission.
once they had the new tranny, it was installed the same day. Getting to that point thought wasn't quick.
first mazda wanted them to rebuild it. they needed to get approval for all of this.
then once they pulled it out, they looked inside and saw that it would cost more to rebuild than to give me a new one. so they had to go back to mazda, get confirmation and all, then mazda had a guy come out and inspect the car before they ordered a new transmission.
once they had the new tranny, it was installed the same day. Getting to that point thought wasn't quick.
#10
Out of NYC
iTrader: (1)
Cuz I wanna see you take the tranny down in 10 minutes ... with all the shaft and bolts and stuff still on
Oh for darklord's question. NO it SHOULD NOT take more than 1 day.
if I have access to a lift and air tools. i can probably take it down with 1-2 hours (taking my time)
and they're replacing your tranny with a new one, no rebuild = no downtime. so it should not take more than 1 day. but oh well, if thats what they say, let them. get ur car back 2 days later.
#12
Out of NYC
iTrader: (1)
btw when my car needed a new tranny, the car sat at the mazda dealership for about a full month.
first mazda wanted them to rebuild it. they needed to get approval for all of this.
then once they pulled it out, they looked inside and saw that it would cost more to rebuild than to give me a new one. so they had to go back to mazda, get confirmation and all, then mazda had a guy come out and inspect the car before they ordered a new transmission.
once they had the new tranny, it was installed the same day. Getting to that point thought wasn't quick.
first mazda wanted them to rebuild it. they needed to get approval for all of this.
then once they pulled it out, they looked inside and saw that it would cost more to rebuild than to give me a new one. so they had to go back to mazda, get confirmation and all, then mazda had a guy come out and inspect the car before they ordered a new transmission.
once they had the new tranny, it was installed the same day. Getting to that point thought wasn't quick.
#13
Software Engineer
Thread Starter
Join Date: Sep 2008
Location: Fort Lauderdale, Florida
Posts: 1,376
Likes: 0
Received 1 Like
on
1 Post
I wish, but right now it's in their hands
Ok so they're feeding me b/s again
It's already been nearly a month, I need the car for this weekend to drive somewhere
Oh for darklord's question. NO it SHOULD NOT take more than 1 day.
if I have access to a lift and air tools. i can probably take it down with 1-2 hours (taking my time)
and they're replacing your tranny with a new one, no rebuild = no downtime. so it should not take more than 1 day. but oh well, if thats what they say, let them. get ur car back 2 days later.
if I have access to a lift and air tools. i can probably take it down with 1-2 hours (taking my time)
and they're replacing your tranny with a new one, no rebuild = no downtime. so it should not take more than 1 day. but oh well, if thats what they say, let them. get ur car back 2 days later.
It's already been nearly a month, I need the car for this weekend to drive somewhere
#15
Registered
iTrader: (1)
Join Date: May 2006
Location: Carolina Beach, NC
Posts: 1,934
Likes: 0
Received 0 Likes
on
0 Posts
Not to toot our own horn but if you had us do it at our shop...we could remove and replace it in about 30 mins!
Hell, we even did a motor/tranny swap this past weekend at VIR in 1hr 35mins!!!
Hell, we even did a motor/tranny swap this past weekend at VIR in 1hr 35mins!!!
Last edited by I8U; 10-08-2008 at 11:34 AM.
#17
The 337
Join Date: Jul 2008
Location: Lafayette, LA
Posts: 1,282
Likes: 0
Received 0 Likes
on
0 Posts
#20
Software Engineer
Thread Starter
Join Date: Sep 2008
Location: Fort Lauderdale, Florida
Posts: 1,376
Likes: 0
Received 1 Like
on
1 Post
Well, after filling a complaint with the BBB and losing my temper, I called MazdaUSA again, and you'll never believe what the dealership did 1 hour after I hung up with Mazda...
They said my car will be ready tomorrow at noon.
How bout that. Buncha asswipes they are.
I'm going to find a new dealership once I get my car back and after inspecting it very thoroughly
They said my car will be ready tomorrow at noon.
How bout that. Buncha asswipes they are.
I'm going to find a new dealership once I get my car back and after inspecting it very thoroughly
#21
Registered User
Join Date: May 2007
Location: Arizona
Posts: 266
Likes: 0
Received 0 Likes
on
0 Posts
it shouldnt take em any longer than 6 hours especially with a lift and airtools.this morning i got my tranny replaced and also my clutch pedal bracket and it only took mazda about 3 and a half hours
#22
Polish-American Hammarrrr
Join Date: Oct 2008
Location: South Carolina
Posts: 228
Likes: 0
Received 0 Likes
on
0 Posts
DarkLord, did anyone (ie Mazda corporate or the stealership itself) give you any explanation as to the cause of the failure?
I've been lurking around on this forum for about a month doing research, and was excited to read about the improvements made to the '09, transmission included. I was disappointed to read that you had a problem with yours so soon with so few miles, hopefully it was an isolated incident...
I've been lurking around on this forum for about a month doing research, and was excited to read about the improvements made to the '09, transmission included. I was disappointed to read that you had a problem with yours so soon with so few miles, hopefully it was an isolated incident...
#23
Software Engineer
Thread Starter
Join Date: Sep 2008
Location: Fort Lauderdale, Florida
Posts: 1,376
Likes: 0
Received 1 Like
on
1 Post
Syncros 3 and 6 were factory defective and barely worked. They replaced the transmission, it's all fixed now, runs great.
The management tried to blame it on me, but a head engineer from Mazda checked out my car and confirmed it was factory defective.
Transmission is smooth as butter now
The management tried to blame it on me, but a head engineer from Mazda checked out my car and confirmed it was factory defective.
Transmission is smooth as butter now
#24
kevin@rotaryresurrection
iTrader: (3)
Join Date: Feb 2005
Location: east of Knoxville, TN
Posts: 1,415
Likes: 0
Received 57 Likes
on
35 Posts
I just swapped my transmission in about 3 hours one night last week, not working quickly, using only jackstands, hand tools, and body-pressing that bitch back up into the car. It's not a bad job at all even without a lift or trans jack. That counted swapping the clutch, too, because I remembered I had an rx-7 ACT laying around so I threw it in. And I had to swap a couple of sensors over from the old trans to the new one.
Thread
Thread Starter
Forum
Replies
Last Post
Shankapotamus3
Series I Trouble Shooting
28
03-14-2021 03:53 PM
R3Dream
Series II Technical and Trouble shooting
48
03-12-2016 01:44 PM
Tsurugi
New Member Forum
0
09-07-2015 08:27 PM