reverse01134

my 8 has vabrating when it stops so I took the car to dealership today. It was motor mount problem and I made appointment next tuesday.

When I went to mazda service department, I found some differences compared to Infiniti dealership. My previous car was G35 and I went infiniti dealership several times when it had a problem with the suspension.

I went 3 different infiniti dealerships and all had nice and comfortable customer waiting room, free snacks and coffee machine, tons of magazines. Also loaner's car was always available.

And I went to mazda dealership today. A small waiting room same size as my room (doesn't mean my room is big), no free snacks or coffee, vending machine was there but I only had credit card. No magazines, only mazda brochure. Also I asked loaner's car and they didn't have any. Overally, I felt Infiniti dealership had more luxurious atmosphere.

I guess car sales price = car + dealership service

CyberPitz

That's weird, the two I've been to have had coffee, TV's, computers to surf the net, and things like that.

I guess it depends on the dealership

laythor

it all depends on the dealership.

RotaryP7

Waiting room in my Mazda dealership has coffee, tv, nice leather couches, vending machines, and little crackers and bagels to eat on some occasions. Don't know about the loaners.. Guess you entered a crap dealer.

SheffieldSteel

I've been in 3 Mazda dealerships and two of them were nicely equipped. More on them in the appropriate threads

alnielsen

iTrader: (4)

Reverse, you should be getting a questionnaire to fill out. Make a note of your disappointment with their waiting room.

mkmike103

iTrader: (3)

I don't see how a car made by Mazda, and a dealership authorized to do Mazda warranty work have anything to do with the size of a waiting room found in said dealership.

Razz1

it all depends on the dealership.

xsnipersgox

depends on dealer ship.

But please do realize infinity is consider "luxury brand" where a nissan is their normal brand.

04RX8man

had to get my trans fixed a few yrs back...dealership had the car for 27 days to fix my MT...no loaner car.....this was a warranty issue only 18k on the car....but other dealerships i've been too are fast and have coffee/snack/mags etc etc...

YaXMaNGTO

I don't give a damn what a waiting room looks like or offers. Spend the money on hiring competent technicians, and fix my car right. I'd much rather have my car run well than get a couple free cups of coffee or some crackers and sit my *** on a nice couch.

Loaner? Ya. I have to agree. Getting a loaner without going through too much grief is a nice thing.

04RX8man

^me too but I'm a technician anyway so I fix it all myself...expecially now that it's not under warranty....

Tweek

You do realize you are comparing MAZDA to INFINITI Right?
Thats like Apples to Oranges.

Regardless, my Mazda dealer has free snacks, leather couches, tv, pool table, video games.
Depends on your dealer.

Bigbacon

iTrader: (4)

the one I go to has free (good) coffee, TV, Wifi, and a PS3 with 2 steering wheels setup to play on.

ken-x8

Yup! The place I used to take my Honda to did great work, and had a modest waiting room. Then they remodeled, with a very nice customer lounge, and the quality of work took a dive.

My Mazda dealer has a fairly dumpy waiting area, but it does have the survival necessities of TV, free coffee and wireless. Works really well, especially since they always get the car done right and within the time promised.

Ken

YaXMaNGTO

Now that's what I'm talking 'bout.

kersh4w

iTrader: (3)

which dealership is this?

Bigbacon

iTrader: (4)

Browns Chantilly Mazda.

RxMadness

iTrader: (2)

Wish my dealer had wireless... or coffee . Most of the time I consider myself lucky to find an unused page in their one crossword puzzle book. But the service is top notch, and their people are upfront, and that beats a PS3 any day .