Dealer service shops in utah
05-01-2008, 01:29 AM
#1
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Dealer service shops in utah
I just got my winning blue 04 8 about a month ago all of which it has been at freeway mazda getting work done. They had it at first to replace a wire harness for the stereo and various other things and in doing so they broke the bracket for my fuse box, my glove box is not flush anymore and the toggle switch for the trunk release dont work anymore. And i have the infamous self revving during idle that i told them about and showed them. So i took it back and 2 weeks later got it back and not one thing was fixed in fact my fuse box was weddged tight with a f***ing rag.
Does anyone know of a dealer near ogden or salt lake that has a good service department cause needless to say Freeway is not touching my baby again.
Does anyone know of a dealer near ogden or salt lake that has a good service department cause needless to say Freeway is not touching my baby again.
05-01-2008, 12:17 PM
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Is bountiful good? Anyone had some bad experiences with their shop?
05-01-2008, 01:24 PM
#4
I've never been to Freeway (too far away) but I bought my car at Legacy and have work done there, at D. Dahle, and at Bountiful.
That said, none of the work was very intensive, just oil changes & scheduled maintenance. Bountiful did some minor warranty work (replaced a switch on my tranny) and D. Dahle replaced my center console lid. Legacy also replaced a rim that I rashed last year. I paid for the rim but they changed the tire and remounted it for free.
All three of them have treated me well and done top-notch work. My car is an '07 with only 5,000 miles on it so there haven't been any mechanical issues at all. I bought the extended warranty (6 years/100,000 miles) when I bought the car.
I know that Legacy lost three techs over the winter so I'm not sure how experienced their crew is at the moment.
Also there are people who have had issues with all the local Mazda dealerships, so remember that it may depend on what day and what time you take your car in. I myself have only good things to say about Legacy, D. Dahle, and Bountiful Mazda.
Your mileage may vary!
That said, none of the work was very intensive, just oil changes & scheduled maintenance. Bountiful did some minor warranty work (replaced a switch on my tranny) and D. Dahle replaced my center console lid. Legacy also replaced a rim that I rashed last year. I paid for the rim but they changed the tire and remounted it for free.
All three of them have treated me well and done top-notch work. My car is an '07 with only 5,000 miles on it so there haven't been any mechanical issues at all. I bought the extended warranty (6 years/100,000 miles) when I bought the car.
I know that Legacy lost three techs over the winter so I'm not sure how experienced their crew is at the moment.
Also there are people who have had issues with all the local Mazda dealerships, so remember that it may depend on what day and what time you take your car in. I myself have only good things to say about Legacy, D. Dahle, and Bountiful Mazda.
Your mileage may vary!
05-01-2008, 01:26 PM
#5
You should be able to take your car to any Ford dealership, as well. Ford and Mazda share a parts inventory system, IIRC. (Ford owns a big chunk of Mazda). Although of course the techs there probably don't have as much rotary experience as those at a Mazda dealership.
05-01-2008, 02:02 PM
#6
My disliking of Bountiful doesn't come from shoddy work, they just don't like modified cars, so if you have ANY aftermarket parts it is highly advisable to swap to stock. And I don't like Randy Westergard, he's the service writer and sole reason for my malevolence. It's worth a shot I figure, if it's just the clutch switch you could probably do it yourself I would but I have vowed to never let anyone touch my car but me, no 'tech' will ever touch my car again.
05-01-2008, 03:29 PM
#7
You have to look at this from a dealer's perspective. If I owned a dealership, I wouldn't touch modified cars either.
Perhaps the mod isn't actually the cause of the problem the car was brought in for, but as a business owner, you can't automatically cover each instance as being covered, either. Ultimately Mazda decides what it will and won't pay the dealer for under warranty. If you decide to be a nice guy and do warranty work that Mazda won't pay you for, you won't stay in business very long. And sometimes, they just don't want to do work on non-Mazda parts, period, because chances are you'll be back- and they can't expect to be held responsible for other maker's bits and pieces.
There are quite a few Mazda brand performance parts that ARE covered under warranty, and that's the direction Mazda (and the dealership) wants owners to take if they want to buy upgraded components. Mazda has had a chance to test these parts and knows what to expect, so they cover them under warranty- sometimes a modifed or abbreviated warranty, but usually there is some kind of peace-of-mind for the consumer. Only the orange-labled performance parts carry no warranty, IIRC. But they'll work on them and not give you grief for running them.
If you want to mod your car, you should ideally be pretty much self-sufficient mechanically. It's like the track mentality. Don't track your car unless you can afford to toss it in the dumpster and walk away at the end of the day. If you want to have a good relationship with a dealership service department, keep the car stock and don't press warranty issues if you are out of warranty or walk a narrow line with regard to coverage definitions. If you want to build a hot-rod, be prepared to have the well-equipped garage to do it.
Sounds harsh, man, I know, but it's even worse with a fussy car like ours. You start bolting "performance" parts that didn't come from the Mazdaspeed catalog on there, and you're going to get arguments from service writers.
Perhaps the mod isn't actually the cause of the problem the car was brought in for, but as a business owner, you can't automatically cover each instance as being covered, either. Ultimately Mazda decides what it will and won't pay the dealer for under warranty. If you decide to be a nice guy and do warranty work that Mazda won't pay you for, you won't stay in business very long. And sometimes, they just don't want to do work on non-Mazda parts, period, because chances are you'll be back- and they can't expect to be held responsible for other maker's bits and pieces.
There are quite a few Mazda brand performance parts that ARE covered under warranty, and that's the direction Mazda (and the dealership) wants owners to take if they want to buy upgraded components. Mazda has had a chance to test these parts and knows what to expect, so they cover them under warranty- sometimes a modifed or abbreviated warranty, but usually there is some kind of peace-of-mind for the consumer. Only the orange-labled performance parts carry no warranty, IIRC. But they'll work on them and not give you grief for running them.
If you want to mod your car, you should ideally be pretty much self-sufficient mechanically. It's like the track mentality. Don't track your car unless you can afford to toss it in the dumpster and walk away at the end of the day. If you want to have a good relationship with a dealership service department, keep the car stock and don't press warranty issues if you are out of warranty or walk a narrow line with regard to coverage definitions. If you want to build a hot-rod, be prepared to have the well-equipped garage to do it.
Sounds harsh, man, I know, but it's even worse with a fussy car like ours. You start bolting "performance" parts that didn't come from the Mazdaspeed catalog on there, and you're going to get arguments from service writers.
Last edited by Jethro Tull; 05-01-2008 at 03:32 PM.
05-01-2008, 05:10 PM
#8
Hey man life is harsh...all you can do is deal. My main beef was the b.s. they used to get my warranty voided, just complete nonsense. And I could have made them do it. But I realized I'm fighting for an inferior tech to do a half assed job that they didn't do right the first time why would the second be better so I just said to hell with it. Funny things is my engine ISN'T blown, so my warranty is void and there was nothing wrong with it, they just wanted to sell me and engine (take my money) then they would turn around and have M.N.A.O. pay them for the warranty work so they could make double, I see it all the time in my job. Only difference is they work on cars, we work on restaurant equipment
Sorry Dale for thread jacking.
Sorry Dale for thread jacking.
Last edited by bose; 05-01-2008 at 05:15 PM. Reason: 'cause.
05-02-2008, 12:02 AM
#9
I think it's good he hears your story, so he knows what he's up against with this car and some dealers.
Unfortunately, bose, it's a story we hear often on the boards, from all over the country- not just Utah. I'm glad you realize that it's somebody local who's jacking you around, and not Mazda Corporation.
But there are also a lot of good people working in Mazda dealership service departments. It just seems to be a crapshoot as to whether you have a good experience, or get kicked in the ***.
Unfortunately, bose, it's a story we hear often on the boards, from all over the country- not just Utah. I'm glad you realize that it's somebody local who's jacking you around, and not Mazda Corporation.
But there are also a lot of good people working in Mazda dealership service departments. It just seems to be a crapshoot as to whether you have a good experience, or get kicked in the ***.
05-02-2008, 12:22 PM
#10
Yeah, it's not Mazda Corp for sure, but it's most def. a crapshoot as to what service you get. Depends on what kind of mood they are in, yada yada yada. Bring the service guys donuts or beer, thats a good way to get them to remember you and your car and that your not an *******.
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