My RB North Experience

meat · 07-22-2003, 06:39 PM

I know a lot of people have bad mouthed RB North, so I wanted to let people know about my good experience there.

I originally ordered from a jerk. he got lucky, since I was going there to buy this car (Jan 10th or so), and he happened to offer to help me first. after I agreed to a pre-order, this guy started bragging about how he had taken all kinds of customers for a lot of money at a Lexus dealership he used to work at. Not the kind of thing you want to tell your customer.

Luckily, he was not there a couple of months later, when I received a call from my new Salesman, Josh. He called to let me know that he was going to give me a weekly update on the status of my order. over the next few months, he did exactly that, letting me know of all the new stuff available (the book, accessories, etc.)

As it got closer (later in June, when I started pestering him more), I told him that I had sold my car, and needed something to drive (since I was originally expecting it to be there in mid June). He found a rental, but said they couldn't give me a free loaner till the car had a more certain arrival date.

During the first week of July, I asked him again, and he said that since Mazda had set the ETA at second week of July, then even if the car did not have a confirmed arrival date, he would give me a loaner car on Monday (the 14th). That Saturday, he called to let me know that they now had a confirmed arrival date, so I went to pick up the loaner.

Turns out mine didn't arrive when expected, but he invited me to come in to take a look at one. Josh took me around the back, off the normal sales lot to see a Titanium one.

Finally, on Saturday (the 19th) my car arrived. I went to pick it up, test drove it and took it home. when I was looking over it, I noticed there was a slight dent on the front left wheel flare. It is possible that I did it sometime, but I'm not sure when it would have been. Since I wasn't sure, I decided not to approach them on it (despite the fact that I was pretty upset)

When Josh called yesterday (Monday, 21st), I mentioned the slight dent to him. He said he didn't think it was their fault, since they probably would have caught it, but I should bring it in to see.

I brought it in last night, and Josh looked at it, said he was sure their guys would have caught it, and went to ask the manager. The manager came out, looked at it, and said he too didn't think they would have missed it, but since it could have been their fault, they would have it fixed for me. This morning, I brought it in, and the dent was removed.

So, to sum up, I had a great experience at Roger Beasley North, and my Salesman, Josh, really built up a good relationship with me. I will definitely go back there for my next mazda (maybe a 2007 RX-7 return...:D), and would recommend Josh at Roger Beasley North if you're looking for a salesman who cares about his customers.

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Boozehound · 07-22-2003, 07:49 PM

Its good to hear things worked out for you. Its pretty nice they went the extra step of removing the dent too. Maybe a lot of the experiences (mine especially) are due to the salesman, and not the dealership in particular.

javahut · 07-22-2003, 08:04 PM

Well, let me just say, if you'd have ordered at Mazda South, you'd still be waiting on your cars. Not one pre-order has been received there as of today.

budaman · 07-22-2003, 09:00 PM

I'm glad you and Boozehound had a good experience at the North store. Keith and Joe do a good job there. I've worked with Keith for a long time now. Unfortunately, most of the problems at dealerships come from the sales person, most are clueless. Sounds like Josh stayed on top of things and did a good job. Its also nice to see there have been some preorder deliveries here in Austin. Hopefully soon, very soon we will actually see some on the southside.

Boozehound · 07-22-2003, 09:11 PM

Quote:

Originally posted by budaman
I'm glad you and Boozehound had a good experience at the North store.

Whoa now... I didn't say good - I'd call it marginal. The salesman did not seem very professional, and there were issues along the way; but I would deem the venture a success due to my current automotive status: owner.

I dont feel like I got screwed in the end, but I feel like I had to work to avoid that condition. I guess there just could've been a much greater influence on customer service with regards to my salesman, and the whole process could have been shining from the beginning. Less mindset of "This sale's in the bag!!" and more of "what can I do to make sure this guy has a great experience so he's happy and maybe I'll see him again the next time he needs a car?"

Like I said earlier - probably not the dealership in the end - just the point of contact.