POSITIVE: Good Mazda Dealerships
05-20-2006, 10:04 PM
#151
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Good place to get a repair done - and keep 13 year old Mazdas alive
Valley Mazda, San Louis Obispo, California
Service Manger owns and drives an Mx-8, runs an honest shop. Not cheap but fair and doesn't rip off little old ladies keeps my 13 year old 323 going as well.
Service Manger owns and drives an Mx-8, runs an honest shop. Not cheap but fair and doesn't rip off little old ladies keeps my 13 year old 323 going as well.
05-30-2006, 04:44 PM
#152
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Ferman Mazda in Tampa, Florida- HIGHLY RECOMMENDED
They were very kind in the service department. Quick service. I saw a ray of hope after dealing with Lakeland Mazda's "steal-ership". Drive the extra mile for this place!
They were very kind in the service department. Quick service. I saw a ray of hope after dealing with Lakeland Mazda's "steal-ership". Drive the extra mile for this place!
06-01-2006, 08:33 PM
#153
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Art Hill Mazda in Merrillville, Indiana. Located in NW Indiana about 40mi SE of Chicago. EXCELLENT service. Sean the service writer is very professional. I didn't even buy the car there but they've handled all recalls and TSB's including painting rotors, AC amp, plugs, starter and battery. No questions asked and was appreciative of me handing him the TSB's I found on this site. Also provided a free loaner.
06-03-2006, 04:57 PM
#154
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Bill Britt Fredericksburg.
Have taken the car in for:
-First 2k, the oil light came on. Called them up and they instantly knew the recall for it. 2 days later went in and in less than 1 hour had it fixed.
-Plus they took care of all the other recalls at a later visit (heat issue, flashes etc)
-Go there for oil changes, if it takes longer than 30 mins they came out and said it was free for taking so long. (really 45 mins isn't that long I but cool they do it)
-Went in for the AC acting up, first they tried to blame the XM radio but that was only a belief. The played with the AC and believe it was fixed, asked to try it for a week if not they would order complete new system. 1 week later still acting up, called them up and they order the parts. 4 days later called back to get it install + free loaner etc.
Plus my dad went in to get a oil change done at 30k on his Miata. They accidently did the 30k maintenance in addition. Called him up and told them about the mistake and not to worry that they would cover the cost of both. So got oil change and 30k maintenance for free.
Plus all the service people are easy to deal with, the salespeople ROCk!
Have taken the car in for:
-First 2k, the oil light came on. Called them up and they instantly knew the recall for it. 2 days later went in and in less than 1 hour had it fixed.
-Plus they took care of all the other recalls at a later visit (heat issue, flashes etc)
-Go there for oil changes, if it takes longer than 30 mins they came out and said it was free for taking so long. (really 45 mins isn't that long I but cool they do it)
-Went in for the AC acting up, first they tried to blame the XM radio but that was only a belief. The played with the AC and believe it was fixed, asked to try it for a week if not they would order complete new system. 1 week later still acting up, called them up and they order the parts. 4 days later called back to get it install + free loaner etc.
Plus my dad went in to get a oil change done at 30k on his Miata. They accidently did the 30k maintenance in addition. Called him up and told them about the mistake and not to worry that they would cover the cost of both. So got oil change and 30k maintenance for free.
Plus all the service people are easy to deal with, the salespeople ROCk!
06-05-2006, 04:48 PM
#155
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POSITIVE: Don Allen Auto City
Having given up on the dealership that I bought my car at (you can find out why in the NEGATIVE DEALERSHIP thread) I decided to try DON ALLEN AUTO CITY. It's just minutes from downtown Pittsburgh and they have a shuttle that drops off and picks up customers a few blocks from my work. They serviced my RX-8 and even kept it in the garage for me so it didn't get rained on. Everyone at the dealership treated me like a customer should be treated and I was very thankful for it. They're also a MAZDASPEED dealer so when I have some time in the future...
07-05-2006, 09:40 AM
#156
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Bob Penkhus Mazda in Colorado Springs, CO
Best overall service experience EVER at a Mazda dealership.
Took the RX8 to the shop on Test Drive because of starting problems that continued after taking the car to a dealer in Pennsylvania. They were great from the start... helpful and courteous. Called me later that day to explain what was going on...
Starter needed to be replaced (recall), but none in stock, on order from Mazda. New plugs put in by the PA dealer were not the newer spec. Also suggested brake recall service for brake squeal. Offered a loaner while mine was in the shop.
Service manager called me daily to update me on the vehicle status (that's a first). Car was done a little before promised date, and clean when I picked it up. It starts TOTALLY differently now (and quickly every time - no long cranks).
I couldn't have been happier with their work or their attitude, responsiveness, and courtessy. Also, I noticed I wasn't the only RX8 they were servicing.
Overall a fantastic experience.
Took the RX8 to the shop on Test Drive because of starting problems that continued after taking the car to a dealer in Pennsylvania. They were great from the start... helpful and courteous. Called me later that day to explain what was going on...
Starter needed to be replaced (recall), but none in stock, on order from Mazda. New plugs put in by the PA dealer were not the newer spec. Also suggested brake recall service for brake squeal. Offered a loaner while mine was in the shop.
Service manager called me daily to update me on the vehicle status (that's a first). Car was done a little before promised date, and clean when I picked it up. It starts TOTALLY differently now (and quickly every time - no long cranks).
I couldn't have been happier with their work or their attitude, responsiveness, and courtessy. Also, I noticed I wasn't the only RX8 they were servicing.
Overall a fantastic experience.
08-04-2006, 06:46 PM
#157
Rod Morrison On Air
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MAJOR POSITIVE - Alex at Claremont Mazda!!!
HUGE KUDOS to Alex Barajas at Claremont Mazda!
I have been looking for a good deal on a Silver RX-8 w/5speed and Touring Package...I live in Huntington Beach and I drove OVER 30 miles to go buy my new RX from Alex at Claremont Mazda! The rest of the dealers out here in So. Cal are a buch of jack offs!!!
They all suck...I tried Heritage in HB, Tustin in Tustin, Mazda of Orange, Norco Mazda, Sierra Mazda, Super Mazda and even Galpin in the Valley. What a bunch of SNAKES!!! Alex took $8000 off the MSRP of my New 2005 RX and he even let me go my Credit Union! If you guys are looking for a good deal...Avoid the drama and just call Alex at Claremont Mazda! 
I have been looking for a good deal on a Silver RX-8 w/5speed and Touring Package...I live in Huntington Beach and I drove OVER 30 miles to go buy my new RX from Alex at Claremont Mazda! The rest of the dealers out here in So. Cal are a buch of jack offs!!!
They all suck...I tried Heritage in HB, Tustin in Tustin, Mazda of Orange, Norco Mazda, Sierra Mazda, Super Mazda and even Galpin in the Valley. What a bunch of SNAKES!!! Alex took $8000 off the MSRP of my New 2005 RX and he even let me go my Credit Union! If you guys are looking for a good deal...Avoid the drama and just call Alex at Claremont Mazda!
08-05-2006, 12:14 AM
#158
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^^^RMOnAir--welcome to the forum. But you don't tell us where you are--I presume it's California.
I just looked at this thread for the first time in a while, and I can't believe I haven't posted here before! I searched for my favorite dealer--Jeff Haas in Houston, TX--and found only one equivocal post.
I bought my car elsewhere, but Haas's Service Department (Manager Keith Cline, Advisor Alan Hempel) are great. They are knowledgeable, helpful, reasonably priced, and give outstanding customer service. Although I have other reasons to visit Houston often, I can truly say that "I drive 400 miles (from Mississippi) for an oil change" and "no one else touches my baby!"
I just looked at this thread for the first time in a while, and I can't believe I haven't posted here before! I searched for my favorite dealer--Jeff Haas in Houston, TX--and found only one equivocal post.
I bought my car elsewhere, but Haas's Service Department (Manager Keith Cline, Advisor Alan Hempel) are great. They are knowledgeable, helpful, reasonably priced, and give outstanding customer service. Although I have other reasons to visit Houston often, I can truly say that "I drive 400 miles (from Mississippi) for an oil change" and "no one else touches my baby!"
08-16-2006, 05:40 PM
#160
Listen to Zoom44
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Bob Sight Mazda / Kansas City, MO 64145 / Service Advisor Lloyd
Just overall great experience with them. First dealer to wash and offer to wash my car. Mentioned brake squeal and it was taken care of right away. They have a cool layout at the dealer. Computers everywhere for you to use and GT4 with racing seats and steering wheel. Made my time go by quickly!
Just overall great experience with them. First dealer to wash and offer to wash my car. Mentioned brake squeal and it was taken care of right away. They have a cool layout at the dealer. Computers everywhere for you to use and GT4 with racing seats and steering wheel. Made my time go by quickly!
09-04-2006, 03:55 PM
#161
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STAR MAZDA of West Covina, California (off the I 10): RECOMMENDED.
I've not got any complaints about them - they have always treated me well from the get-go. I got the car at MSRP, rather than for more like some dealers wanted me to pay. I did pre-order the car so that might be why.
Their service-writers are knowlegeable.
I did notice that during my warranty period they recommended oil changes every 7k miles and now it is down to every 3k!!
They have Saturday service but it is mainly oil change and tire service.
I have close to 75K on my RX8. Recently I had to be towed whwen the car went into 'safe mode' because the oil meterering part of the oil pump went bad.
My service-writer (Bill) looked at my service history with them and called Mazda to get me a FREE repair since he ferlt that since I look after the car the oil meter should not have failed. He saved my $1100+!!
They have a rental car agency on tap, so if they need to keep the car they can still get you to work.
I've not got any complaints about them - they have always treated me well from the get-go. I got the car at MSRP, rather than for more like some dealers wanted me to pay. I did pre-order the car so that might be why.
Their service-writers are knowlegeable.
I did notice that during my warranty period they recommended oil changes every 7k miles and now it is down to every 3k!!
They have Saturday service but it is mainly oil change and tire service.
I have close to 75K on my RX8. Recently I had to be towed whwen the car went into 'safe mode' because the oil meterering part of the oil pump went bad.
My service-writer (Bill) looked at my service history with them and called Mazda to get me a FREE repair since he ferlt that since I look after the car the oil meter should not have failed. He saved my $1100+!!
They have a rental car agency on tap, so if they need to keep the car they can still get you to work.
09-04-2006, 04:21 PM
#162
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Wrey Mazda of Columbia, South Carolina: VERY GOOD DEALER
I'm from pennsylvania, and go to school in columbia at USC. After looking at the school i wandered over to the Mazda dealership and looked at an RX8 shinka which just so happened to be Garnet red (copper red). KENNY DAVIS, who proved to be an excellent salesman eventually sold me the car. I looked around at home and found a great deal on the same car (invoice), and Wrey Mazda actually beat the price by the amount it would cost for travel expenses (gas) to get down there for school and to buy the car. Upon taking delivery there were a few minor problems (visor broken, paint chip/dent, scratch) all of which were going to be taken care of completely at their charge. Because of this, (i was going to order a bunch of accessories) they threw in a few accessories on them and waived all labor charges on the installation!!!!...GREAT DEALER, GREAT CAR SALESMAN!!!!!!
I'm from pennsylvania, and go to school in columbia at USC. After looking at the school i wandered over to the Mazda dealership and looked at an RX8 shinka which just so happened to be Garnet red (copper red). KENNY DAVIS, who proved to be an excellent salesman eventually sold me the car. I looked around at home and found a great deal on the same car (invoice), and Wrey Mazda actually beat the price by the amount it would cost for travel expenses (gas) to get down there for school and to buy the car. Upon taking delivery there were a few minor problems (visor broken, paint chip/dent, scratch) all of which were going to be taken care of completely at their charge. Because of this, (i was going to order a bunch of accessories) they threw in a few accessories on them and waived all labor charges on the installation!!!!...GREAT DEALER, GREAT CAR SALESMAN!!!!!!
09-06-2006, 12:07 AM
#163
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Address for STAR MAZDA
Originally Posted by Neddie Seagoon
STAR MAZDA of West Covina, California (off the I 10): RECOMMENDED....
2539 E Garvey Ave N
West Covina, California, 91791
Phone: 6269660681, Fax: 6269661170
This ste lists a Star Mazda in Glendale: http://www.theautochannel.com/autopa...les-mazda.html
09-15-2006, 11:12 AM
#165
mmmmm, Pale Ale!
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Bommarito Mazda, St. Louis, MO. POSITIVE
Sales guy was a little slimey (aren't they all?), but overall, not too bad...
Service has been excellent - several experiences w/ them - most recently the 4206F recall....
(got my full tank of gas)
Sales guy was a little slimey (aren't they all?), but overall, not too bad...
Service has been excellent - several experiences w/ them - most recently the 4206F recall....
(got my full tank of gas)
10-05-2006, 08:06 AM
#166
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Hubler Mazda - Plainfield, IN
I've taken my car in a few times since I've owned my 2k5 8 and have recieved nothing but excellent service. They have done the following for me without ANY questions:
Front headlight covers (foggy lenses)
Rear tailight (moisture buildup)
Engine recall (sparkplugs, CC, PCM)
Other misc. recalls
Painted rear bumper (clearcoat pealing)
They have always been very friendly to me and even provided me with a CX-7 when they kept the car during the day. They have even installed a spoiler, strakes and (next week) clear bra for me. When they painted my bumper, they got some overspray on the car and asked me to bring it in ASAP so they could take care of it. They detailed the entire car without me even asking. Honestly, this is the first dealership I've done business with and didn't walk away wanting to hit someone.
I've taken my car in a few times since I've owned my 2k5 8 and have recieved nothing but excellent service. They have done the following for me without ANY questions:
Front headlight covers (foggy lenses)
Rear tailight (moisture buildup)
Engine recall (sparkplugs, CC, PCM)
Other misc. recalls
Painted rear bumper (clearcoat pealing)
They have always been very friendly to me and even provided me with a CX-7 when they kept the car during the day. They have even installed a spoiler, strakes and (next week) clear bra for me. When they painted my bumper, they got some overspray on the car and asked me to bring it in ASAP so they could take care of it. They detailed the entire car without me even asking. Honestly, this is the first dealership I've done business with and didn't walk away wanting to hit someone.
10-27-2006, 04:46 PM
#167
Captain Spaulding
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BIG UPS FOR WANYNE MAZDA
I have had much work done there over the last couple of years and have made some freinds - ie junior, Ben, Hank and Steve - Service Manager.
I had one tail light lens replaced before I hit 50K. at about 55K the other tail light developed moisture in it like the first - I just had an oil change - changed from natural oil to royal purple, 5-30 and when there I told them what happened with the second tail light and I was told they would ask Steve - I was doubtful that it would be fixed under "warranty" but they did replace the tail light at no cost to me. I am impressed and appreciate it.
Dennis
I have had much work done there over the last couple of years and have made some freinds - ie junior, Ben, Hank and Steve - Service Manager.
I had one tail light lens replaced before I hit 50K. at about 55K the other tail light developed moisture in it like the first - I just had an oil change - changed from natural oil to royal purple, 5-30 and when there I told them what happened with the second tail light and I was told they would ask Steve - I was doubtful that it would be fixed under "warranty" but they did replace the tail light at no cost to me. I am impressed and appreciate it.
Dennis
11-17-2006, 10:58 PM
#168
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Bountiful Mazda Utah = Strong Positive
Sales Experience; Great, Sales Manager Woody great guy who is honest and upfornt with pricing of loaded Red 8
Service Department; Great. Scotty enthusiatic about taking care of your car and making sure everything is fixed to your satisfaction.
Tires for Life; Awesome, one my second set of free tires....
Service Department; Great. Scotty enthusiatic about taking care of your car and making sure everything is fixed to your satisfaction.
Tires for Life; Awesome, one my second set of free tires....
11-18-2006, 12:37 AM
#169
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Positive sales experience - Wheeler Mazda, Yuba City CA
Called on Wednesday, spoke with Jordan Coate. Explained that I knew what I wanted and saw on the MNAO inventory site that they had 1 2006 left. Offered below dealer. He called back in 20 minutes with acceptance. The rest of the transaction was conducted by phone and fax. Just picked up the car tonight (Friday). Treated first class. No BS.
Called on Wednesday, spoke with Jordan Coate. Explained that I knew what I wanted and saw on the MNAO inventory site that they had 1 2006 left. Offered below dealer. He called back in 20 minutes with acceptance. The rest of the transaction was conducted by phone and fax. Just picked up the car tonight (Friday). Treated first class. No BS.
11-27-2006, 04:10 PM
#171
Power!!
Nucar Mazda: Newcastle DE
Nucar Mazda in Newcastle Deleware
Service: Positive. I can't say enough about these guys. John Stidham the service manager has always taken excellent care of me. He always took all my issues seriously and was always willing to look at any problem. 95% of the time they were able to figure out the problems and get them fixed right the first time. They did any and all recall work without issue and any TSB work under warranty without issue. They even were able to get me replacement tires with Tire Rack for the best price which I never thought I would ever do through a dealer. I'd highly recommend their service department.
I have no experience with their sales department.
Service: Positive. I can't say enough about these guys. John Stidham the service manager has always taken excellent care of me. He always took all my issues seriously and was always willing to look at any problem. 95% of the time they were able to figure out the problems and get them fixed right the first time. They did any and all recall work without issue and any TSB work under warranty without issue. They even were able to get me replacement tires with Tire Rack for the best price which I never thought I would ever do through a dealer. I'd highly recommend their service department.
I have no experience with their sales department.
12-08-2006, 02:47 PM
#172
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Good Guys: Almaden Mazda (Service), San Jose CA
Generally very helpful. Peter, the service manager, has always worked with me to accomodate me. They did (I think) scratch my wheel when remounting my tire, but I'm not so sure if that was really them or not. Even so, Peter offered to pay half and half for a repaint of the rim, and when I refused found a body shop that touched up the wheel for me. Granted, the touch up was not really worth it, but the fact that he went to the length to find a shop to do it says a lot.
Generally very helpful. Peter, the service manager, has always worked with me to accomodate me. They did (I think) scratch my wheel when remounting my tire, but I'm not so sure if that was really them or not. Even so, Peter offered to pay half and half for a repaint of the rim, and when I refused found a body shop that touched up the wheel for me. Granted, the touch up was not really worth it, but the fact that he went to the length to find a shop to do it says a lot.
12-14-2006, 02:56 PM
#173
Ya forgot the wheels
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A big THANX to FREEMAN Mazda and their internet sales manager mike in Irving Texas. He couldn't find what we wanted so he put our order in and we're on the way to pick up our new 8. At a great price too. "Merry Xmas"
12-29-2006, 12:30 AM
#174
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Park Mazda, Wooster, Ohio
I gave my Mazda another chance after a poor repair job last year, and I am glad I did. The people at Park Mazda are friendly and a pleasure to work with. Salesman Darrin Hess treated my girlfriend and I very well in her process of purchasing a Miata, and their service department amazingly listened to my requests of what I wanted done with my car, and they didn't bat an eye at my aftermarket parts. Good guys.
01-10-2007, 12:24 PM
#175
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Good Guy - Ontario Mazda Service, Canadaigua, NY
Good Guy - Ontario Mazda Service, Canadaigua, NY
They have a new service manager there named Eric.
This guy has a great attitude, is knowledgeable about rotaries and is great about following up.
I try to save up a couple of things together so I took him a list of 7 things. He investigated each issue dilligently and explained the resolution of every line-item.
He was also flexible about my appointment, the return of my rental-loaner and returned any messages I left promptly.
I didn't meet Paul, the service tech who worked on my car, but Eric said Paul is his rotary specialist and he sets up appointments so Paul can work on the rotaries. Nice that they don't just farm out the rotary engines to any ol' tech on the line.
They have a new service manager there named Eric.
This guy has a great attitude, is knowledgeable about rotaries and is great about following up.
I try to save up a couple of things together so I took him a list of 7 things. He investigated each issue dilligently and explained the resolution of every line-item.
He was also flexible about my appointment, the return of my rental-loaner and returned any messages I left promptly.
I didn't meet Paul, the service tech who worked on my car, but Eric said Paul is his rotary specialist and he sets up appointments so Paul can work on the rotaries. Nice that they don't just farm out the rotary engines to any ol' tech on the line.