POSITIVE: Good Mazda Dealerships
04-21-2004, 05:34 PM
#26
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Millenium Mazda, Durham, NC.
Sales POSITIVE
Service POSITIVE
This dealership was once the pits when under different management. New management has done very well. Minimal game playing, competent sales staff, good deals.
Service is attentive, quick. No complaints. That's rare in these parts.
Sales POSITIVE
Service POSITIVE
This dealership was once the pits when under different management. New management has done very well. Minimal game playing, competent sales staff, good deals.
Service is attentive, quick. No complaints. That's rare in these parts.
04-21-2004, 07:06 PM
#27
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Jim Ellis Mazda Marietta: POSITIVE
Sales:
Internet saies manager Paul and the finance officer were great (I will look up their full names). Let me test drive as soon as I walked in. Gave me a great price and the whole experience was excellent. No pressure at all.
Service:
Great. Went in for my oil change at 1.5k (I do the first one early). Asked for a reflash and they did it with no problems or hassle. Even gave me the print out right from the ECU machine.
Sales:
Internet saies manager Paul and the finance officer were great (I will look up their full names). Let me test drive as soon as I walked in. Gave me a great price and the whole experience was excellent. No pressure at all.
Service:
Great. Went in for my oil change at 1.5k (I do the first one early). Asked for a reflash and they did it with no problems or hassle. Even gave me the print out right from the ECU machine.
04-24-2004, 08:53 AM
#28
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Mazda Bastrop, Bastrop Texas - POSITIVE - Their service department is a joy to work with, Brian, Keith, Stuart & Chris are all very, very, very helpful and willing to spend time with you answering your questions! Brian handles parts, Keith is the one for service and Stuart & Chris are both "Mazda Master Mechanics" and certified to work on the 8. Take the time to get to know your service department people, it will pay off in the long run.
Sales is more mixed but I would rate it a qualified POSITIVE. My salesperson is gone (left to sell houses) and they've thankfully fired the former sales director (who couldn't find the time to talk to me on a Tuesday with a sales floor that was more like a morgue than a car dealer). They have a new Retention Specialist, Lisa, who takes the time to talk to you even though I bought months ago. I would still recommend shopping at Mazda Bastrop with the changes they've instituted and with Lisa on board.
Mazda Bastrop is part of the Roger Beasley Group.
Sales is more mixed but I would rate it a qualified POSITIVE. My salesperson is gone (left to sell houses) and they've thankfully fired the former sales director (who couldn't find the time to talk to me on a Tuesday with a sales floor that was more like a morgue than a car dealer). They have a new Retention Specialist, Lisa, who takes the time to talk to you even though I bought months ago. I would still recommend shopping at Mazda Bastrop with the changes they've instituted and with Lisa on board.
Mazda Bastrop is part of the Roger Beasley Group.
Last edited by Q121825; 04-24-2004 at 09:09 AM.
04-24-2004, 10:34 AM
#29
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Rosenthal Mazda, Arlington - POSITIVE. Pre-ordered in '02 at MSRP; called me on my cell on weekend to get my firm order in first day; no games or hassles. Service responsive, informative, and keeps word and schedule. This my 4th car there.
04-24-2004, 11:34 AM
#30
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Royal Mazda San Francisco : Positive
I am always in and out in a day with very good service. Recently I just had all the recalls done, tires rotated, and updated flash with no problems. This is the third time I have been and service is always consistently good.
I am always in and out in a day with very good service. Recently I just had all the recalls done, tires rotated, and updated flash with no problems. This is the third time I have been and service is always consistently good.
04-27-2004, 05:38 PM
#31
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Kingwood Mazda - Houston - POSITIVE
The best service Dept I've ever used. Ask for Don Fritzinger, he's real helpfull, courteous and professional
The best service Dept I've ever used. Ask for Don Fritzinger, he's real helpfull, courteous and professional
Last edited by Omicron; 04-28-2004 at 10:02 AM.
04-28-2004, 08:22 PM
#32
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Long Beach Mazda, Long Beach, CA
Internet Sales (Joaquin Rosa) - EXCELLENT - Got quote within one day. Test drove Manual and Auto next day. Found car I wanted over the weekend (even called me on his day off to tell me they found it) and bought car ~700 over their invoice the day it was delivered to the dealership with 39 miles on it. Even dealt fairly with extras ($200 for 6CD changer - costs them about $500).
Service - So far, Excellent - the Customer Service team is very responsive and listens well. They do not know what you're talking about, but if you say you have the Service Bulletin, Bring it with you, no questions asked! I have an appointment in a few weeks (my choice, she asked if I wanted the next day) for the A/C fix, the "M" flash and alignment of the headlights. I may also ask for the first oil change.
Had the 6CD changer and moonroof deflector installed within the first week and they had no problem with a loaner (although it was an ugly SUV).
They have just gotten their Mazda dealership. All the salesmen are just learning (sent my sales guy the rx8web.com link for him to learn about the 8). And they admit that they do not know everything! When I test drove, he could not tell me where the inside trunk release was. Four days later when he had my car, he had learned where it was! They are learning well and have a great attitude.
Internet Sales (Joaquin Rosa) - EXCELLENT - Got quote within one day. Test drove Manual and Auto next day. Found car I wanted over the weekend (even called me on his day off to tell me they found it) and bought car ~700 over their invoice the day it was delivered to the dealership with 39 miles on it. Even dealt fairly with extras ($200 for 6CD changer - costs them about $500).
Service - So far, Excellent - the Customer Service team is very responsive and listens well. They do not know what you're talking about, but if you say you have the Service Bulletin, Bring it with you, no questions asked! I have an appointment in a few weeks (my choice, she asked if I wanted the next day) for the A/C fix, the "M" flash and alignment of the headlights. I may also ask for the first oil change.
Had the 6CD changer and moonroof deflector installed within the first week and they had no problem with a loaner (although it was an ugly SUV).
They have just gotten their Mazda dealership. All the salesmen are just learning (sent my sales guy the rx8web.com link for him to learn about the 8). And they admit that they do not know everything! When I test drove, he could not tell me where the inside trunk release was. Four days later when he had my car, he had learned where it was! They are learning well and have a great attitude.
04-28-2004, 09:12 PM
#33
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Sales: Bob Penkhus Volvo-Mazda in Colorado Springs, CO. Positive. Worked with me every step of the way on my 8 purchase. Is currently working with me on a Tribute purchase, (wife's Explorer was totalled by a drunk driver). They even delivered my 8 to me, at no charge, 250 miles away. Haven't tried the service dept.
Service: Spradley-Barr in Ft. Collins. Positive. Jan V. is fantastic!
Sales: Spradley-Barr, again. Negative. They were not cooperative, unwlling to work with me. I would avoid at all cost.
Service: Spradley-Barr in Ft. Collins. Positive. Jan V. is fantastic!
Sales: Spradley-Barr, again. Negative. They were not cooperative, unwlling to work with me. I would avoid at all cost.
05-01-2004, 01:58 PM
#34
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Champion Mazda in Brockton, MA
Replaced diff in my car
Work was good, fixed the car, but they just came accross as not giving a f*** about me or my car. Twice made appointments ahead of time and when I showed up I was given the run around and had to reschedule. So after 2 weeks of the initial diagnosis the car was repaired.
So they get a nuetral rating from me. I only used them because they are a block away from where I work and live.
Replaced diff in my car
Work was good, fixed the car, but they just came accross as not giving a f*** about me or my car. Twice made appointments ahead of time and when I showed up I was given the run around and had to reschedule. So after 2 weeks of the initial diagnosis the car was repaired.
So they get a nuetral rating from me. I only used them because they are a block away from where I work and live.
05-03-2004, 10:21 PM
#36
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Kennedy Mazda in Philadelphia PA: POSITIVE. I found their service guy to be very friendly, listened to my problems and actually did fix them where another dealer had given me the run-around and not repaired the problem. Good dealer for service.
05-04-2004, 11:09 PM
#37
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Jacobs Mazda, Aurora Illinois: Positive. Straight forward sale without much fuss, though they tried to pile on extra stuff at the end like extended warranty and extra wheel warranties. Greg in service was helpful when needed.
Liberty Mazda, Libertyville Illinois: Neutral. Sales guys were excellent, but service department always seems to want to charge for things that everyone else on this forum gets under warranty - like flooding repair or ECU upgrades. They did a nice job on air-bag recall, though -- no broken glove box and not a mark... hey, did they really do the recall work?
Liberty Mazda, Libertyville Illinois: Neutral. Sales guys were excellent, but service department always seems to want to charge for things that everyone else on this forum gets under warranty - like flooding repair or ECU upgrades. They did a nice job on air-bag recall, though -- no broken glove box and not a mark... hey, did they really do the recall work?
05-10-2004, 08:41 PM
#38
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Twin City Mazda - Alcoa, TN (Knoxville Airport)
Sales = Excellent. Sales people really know their product, and actually own the products they are selling. Well trained, courteous, and professional. Pleasant "no hassle" buying experience. And, "Black8er" on this forum is one of them.
Service = Outstanding. Never a quibble. Fast, efficient, proficient and courteous. Had a CEL @ 180 miles for metering oil pump. They took one off a new car on the lot to fix it. Both recalls in an hour, and L & M re-flash just for the asking.
Follow-up = Excellent. Have received calls from their Customer Service Rep after buying, and after each service visit, to make sure everything was OK and that I was a happy camper.
I've recommended them countless times, and I'm doing it again here. They are a Mazda "Elite" dealer, and it shows.
Sales = Excellent. Sales people really know their product, and actually own the products they are selling. Well trained, courteous, and professional. Pleasant "no hassle" buying experience. And, "Black8er" on this forum is one of them.
Service = Outstanding. Never a quibble. Fast, efficient, proficient and courteous. Had a CEL @ 180 miles for metering oil pump. They took one off a new car on the lot to fix it. Both recalls in an hour, and L & M re-flash just for the asking.
Follow-up = Excellent. Have received calls from their Customer Service Rep after buying, and after each service visit, to make sure everything was OK and that I was a happy camper.
I've recommended them countless times, and I'm doing it again here. They are a Mazda "Elite" dealer, and it shows.
05-11-2004, 07:42 AM
#39
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Auburn Mazda, AL: Positive. They got me what I ask for plus more at a good price. After I got the car I found a few minor scraches and they fixed with no questions ask. I haven't taken my car to their service department yet.
Jay AutoMall, GA: Positive/Negative: The sale rep there was trying to sell me a car in the lot and was igonering the color and package I was looking at buying. No problems with the test drive. As of right now, I plan to take my car there for service since it is only a 10 min ride. If things don't go well there, I will go to Auburn Mazda, which is 45 min away.
Jay AutoMall, GA: Positive/Negative: The sale rep there was trying to sell me a car in the lot and was igonering the color and package I was looking at buying. No problems with the test drive. As of right now, I plan to take my car there for service since it is only a 10 min ride. If things don't go well there, I will go to Auburn Mazda, which is 45 min away.
05-11-2004, 11:07 AM
#40
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Originally posted by tpryor
Mazda South - POSITIVE - a GREAT bunch of guys, from the Sales department to the (fabulous) Service department. All performance oriented guys with common sense, and the ONLY reason I would drive from Houston to have any warranty work done.
Mazda South - POSITIVE - a GREAT bunch of guys, from the Sales department to the (fabulous) Service department. All performance oriented guys with common sense, and the ONLY reason I would drive from Houston to have any warranty work done.
Service - NEUTRAL to POSITIVE - CEL came on 2 miles from dealership when I bought it (at 9:30pm). They got me in the next day on my schedule, pulled codes and flashed PCM in under 2 hours. Seem like nice guys. BUT, they scratched the paint on my front bumper to the plastic (<24hrs old
). Dealership is trying to make it good with no hassle given on their part...jury is out on them for now.EDIT: Their recommended touchup guy just finished (5/20) spraying a small section of my front bumper to fix the chipped paint...can't tell it from the factor color. I am pleased...give these guys the benefit of the doubt for making it good.
Last edited by Atacdad; 05-21-2004 at 08:34 PM.
05-12-2004, 08:44 PM
#41
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Faulkner Mazda - Harrisburg PA
Sales - Positive (so far)
Accepted S-Plan identification, and quoted me correct S-Plan pricing, allowed me to demo car & take it to show wife, offered to find me the car of my choice, offered to courtessy trade my current vehicle if I have a buyer.
Haven't purchased yet... but so far, they're leading contender.
Anyone wanna buy a 98 Eclipse Turbo??
Sales - Positive (so far)
Accepted S-Plan identification, and quoted me correct S-Plan pricing, allowed me to demo car & take it to show wife, offered to find me the car of my choice, offered to courtessy trade my current vehicle if I have a buyer.
Haven't purchased yet... but so far, they're leading contender.
Anyone wanna buy a 98 Eclipse Turbo??
05-13-2004, 12:54 PM
#42
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Positive-Stone Mt Mazda
Positive: Stone Mt Mazda on Hwy 78 in Georgia
Although I didn't buy the car from them, I've had excellent service from them. They did the M flash for me without any questions or me having to allege some bogus problem.
They've also been very good about answering all my questions. I think this is a fairly new dealership so they are overly busy and they are able to do everything so far on a same day basis.
Although I didn't buy the car from them, I've had excellent service from them. They did the M flash for me without any questions or me having to allege some bogus problem.
They've also been very good about answering all my questions. I think this is a fairly new dealership so they are overly busy and they are able to do everything so far on a same day basis.
Last edited by Omicron; 05-13-2004 at 01:47 PM.
05-13-2004, 03:55 PM
#43
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Holiday Ford/Mazda, Blacksburg, VA: POSITIVE for SERVICE, NEGATIVE for SALES.
I didn't buy my car there, because they never followed up to my initial contact via Mazda's pre-order website; I bought from Berglund Mazda in Salem, VA (experience = NEUTRAL).
But I've had good experiences with Holiday's service department; they're efficient, competent, and professional. My only complaint is my car is never parked in the numbered space they tell me when I go to pick it up; I always have to wander the lot to find it!
I didn't buy my car there, because they never followed up to my initial contact via Mazda's pre-order website; I bought from Berglund Mazda in Salem, VA (experience = NEUTRAL).
But I've had good experiences with Holiday's service department; they're efficient, competent, and professional. My only complaint is my car is never parked in the numbered space they tell me when I go to pick it up; I always have to wander the lot to find it!
05-14-2004, 06:52 AM
#44
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Re: Stone Mt Mazda-It's hard to believe we're even talking about the same dealership. They did the M flash for me without me even asking for it. It was in for the air bag recall. I'm getting the free service for the HP overstatement so I haven't spent a penny there and probably won't for at least three years. I've been in three times and they been very pleasant every time. They even washed the car for me on one visit and offered to another time but I was in a hurry so I didn't wait for the wash..
Is there another Mazda dealer on Hwy 78 that I don't know about? The one I'm talking about is just west of a Home Depot and next to a Nissan dealership.
Is there another Mazda dealer on Hwy 78 that I don't know about? The one I'm talking about is just west of a Home Depot and next to a Nissan dealership.
05-14-2004, 08:51 AM
#45
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5 Star _Mazda_ in Macon, GA. helped us when the titanium 8 broke down on our way to FL last month.
I say Mazda, because it was their rep that was in the service department (Kim) that finally got us a rental so we could drive back to Tennessee. 5 Star has two buildings, one is the main older Dodge/Ford building (which does Sat. service) and the new Mazda building is across the lot. The Mazda building is closed on Saturday, and if it hadn't been for Kim, we would have been stuck!
I say Mazda, because it was their rep that was in the service department (Kim) that finally got us a rental so we could drive back to Tennessee. 5 Star has two buildings, one is the main older Dodge/Ford building (which does Sat. service) and the new Mazda building is across the lot. The Mazda building is closed on Saturday, and if it hadn't been for Kim, we would have been stuck!
05-17-2004, 10:50 PM
#46
FX8TED on my RX-8
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World Car Mazda in San Antonio (on Fredericksburg) - POSITIVE!
I got my TSB's taken care of before they were officially announced, got no hassles with the reflash, and have even pulled in unannounced when my car hiccuped. Had to wait less than an hour for a diagnostic. They also shuttle me to work. Good people.
I got my TSB's taken care of before they were officially announced, got no hassles with the reflash, and have even pulled in unannounced when my car hiccuped. Had to wait less than an hour for a diagnostic. They also shuttle me to work. Good people.
05-19-2004, 07:52 AM
#47
VW coulda had it...
Polar Mazda – White Bear Lake, Minnesota: Positive!
Stopped by on a Friday afternoon to check the place out, and talked with the service consultant. I rattled off a list of things I needed done: airbag and dynamic damper heat shield recalls, parking brake lever replacement, (cold weather cracking on the dust cover) four oval frame plugs, (which my dealer didn’t install during PDI) and “M” reflash. Regarding the reflash, he said he’d have to contact Mazda to see if it should be done, which I could understand, since I didn’t really have a specific issue addressed by the “M” reflash. He was willing to listen and had an easy-going nature which was confidence inspiring, (I normally do my own work on my cars, so leaving it with a dealer for work is as bad as getting teeth pulled for me!) and I set up an appointment for Thursday morning.
After arriving Thursday, it took only about 5 minutes to drop off my car and get set up with a newer Protégé rental, and I was off to work. During the time they had my car, the service consultant did a good job keeping me informed of the status of the repairs, parts availability, etc.
When I picked up my RX8, I was happy to see nothing messed up or broken, and all the repair work had been done properly, as far as I could tell. The only disappointing thing was the hood ornament probably provided by a White Bear Lake seagull that had a big lunch. It just didn’t compliment the lines of the car!
Stopped by on a Friday afternoon to check the place out, and talked with the service consultant. I rattled off a list of things I needed done: airbag and dynamic damper heat shield recalls, parking brake lever replacement, (cold weather cracking on the dust cover) four oval frame plugs, (which my dealer didn’t install during PDI) and “M” reflash. Regarding the reflash, he said he’d have to contact Mazda to see if it should be done, which I could understand, since I didn’t really have a specific issue addressed by the “M” reflash. He was willing to listen and had an easy-going nature which was confidence inspiring, (I normally do my own work on my cars, so leaving it with a dealer for work is as bad as getting teeth pulled for me!) and I set up an appointment for Thursday morning.
After arriving Thursday, it took only about 5 minutes to drop off my car and get set up with a newer Protégé rental, and I was off to work. During the time they had my car, the service consultant did a good job keeping me informed of the status of the repairs, parts availability, etc.
When I picked up my RX8, I was happy to see nothing messed up or broken, and all the repair work had been done properly, as far as I could tell. The only disappointing thing was the hood ornament probably provided by a White Bear Lake seagull that had a big lunch. It just didn’t compliment the lines of the car!
05-21-2004, 05:01 PM
#48
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POSITIVE: Courtesy Mazda in LV
Where i bought my 8 from. At first they sucked because the salesman didn't have a clue to what he was talking about, so i walked out on the guy, and the sales manager comes RUNNING out to my car to tell me they were going to fire the guy and he was extremely sorry, for this he took $3,000 off the sticker! Everytime i go back their for service, it is excellent.
05-21-2004, 08:20 PM
#49
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POSITIVE: Marty Sussman Mazda (specifically service dept)
I purchased my 8 at Faulkner. Only because they had the options I wanted in stock. I also purchased via S-Plan.
Tried to get the "L" flash done by Faulkner. Faulkner service was snooty, and arrogant. Did not want to talk about an "L" flash.
Brought my car to Marty Sussman over near Willow Grove, PA. Ther service department was not near the showroom. In fact is was shared with Hyundai, Acura, and Buick. Looked run down. Although the service bay was clean and organized.
Marc Varallo, Service Manager, treated me with the kind of customer service other's should follow. He was attentive to my concerns and address all my issues (ie. "L" flash then "M" flash, summer tire mount). He wanted to know more about RX8Club.com and was quite impressed. He also returned my calls and called me when my 8 was finished. Overall Marc was pleasant and freindly.
Faulkner Mazda has all the "Mazda Awards" and may have a snazzy service building, but the people inside are what make service, service. And that is what Sussman has over any Mazda award Faulkner may have.
Thanks again Marc.
Al
Tried to get the "L" flash done by Faulkner. Faulkner service was snooty, and arrogant. Did not want to talk about an "L" flash.
Brought my car to Marty Sussman over near Willow Grove, PA. Ther service department was not near the showroom. In fact is was shared with Hyundai, Acura, and Buick. Looked run down. Although the service bay was clean and organized.
Marc Varallo, Service Manager, treated me with the kind of customer service other's should follow. He was attentive to my concerns and address all my issues (ie. "L" flash then "M" flash, summer tire mount). He wanted to know more about RX8Club.com and was quite impressed. He also returned my calls and called me when my 8 was finished. Overall Marc was pleasant and freindly.
Faulkner Mazda has all the "Mazda Awards" and may have a snazzy service building, but the people inside are what make service, service. And that is what Sussman has over any Mazda award Faulkner may have.
Thanks again Marc.
Al
05-25-2004, 03:07 PM
#50
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Although majority of 8 owners will never see Battle Creek, Michigan I will report the very POSITIVE service they gave me.
Eric Heinkel Auto Group
F
irst oil change:
Gave me a loaner car while I waited, up-graded my ECU to M reflash with no hassel.
Took it in last week for Air conditioner TSB, again no hassel ordered the part which will come in a few days.
Overall the guys there are quite friendly and treated me with concern and hospitality and always respected the fact that I just dropped 30k on a new car and that I am always concerned about its well being.
Eric Heinkel Auto Group
F
irst oil change:
Gave me a loaner car while I waited, up-graded my ECU to M reflash with no hassel.
Took it in last week for Air conditioner TSB, again no hassel ordered the part which will come in a few days.
Overall the guys there are quite friendly and treated me with concern and hospitality and always respected the fact that I just dropped 30k on a new car and that I am always concerned about its well being.