dankressler

Dyer Mazada, Vero Beach, FL. 2.5 months after the work was done Mazada deceided to warrenty engine, however after Dyer found out they attached storage to their charges to a tune of $2,100.00. Mazada Corp. said it would probably be covered which they did do, finally!!!! However I was lied to by Dyer service dept..

wsgator

iTrader: (3)

Dahle Mazda can't tell tranny noise from throw out bearing noise and can't tell you what the problem is when you prove their diagnosis wrong but they're more that willing to bill you for it. They also call to the neighboring Mazda dealer Bountiful Mazda to make sure they don't look at it either so you don't get a second opinion and they treat you like a piece of crap. So, it doesn't get covered under warranty and the problem just keeps getting worse, can't shift from 1st to 2nd without it grinding and the noise is getting louder.

My next vehicle will not be a Mazda!

Stenobeth

My first trip to the new Philly Faulkner Mazda (now actually in Trevose) was a nightmare -- tried to charge me hundreds more than the originally agreed upon price, and then six months later the parts failed. The dealership in Colmar said they were used parts and replaced them for me at no charge. I never would've gone back to Faulkner, but a couple nights ago I had a blowout and since I don't have a spare, I got towed in there. They replaced the tire ($180 and five hours) and about 24 hours later all the balancing weights fell off! Unfreakingbelievable

Raves44

Bob Penkhus Mazda, Colorado Springs, CO: NEGATIVE

Very disorganized, lack of knowledge of RX-8, very slow service. They have actually broken the center console lid on mine and did not call me back in regards to fixing. Would not recomend to anyone in the Colorado Springs Area.

zdubb

Cardinale Way Mazda, Mesa, AZ. NEGATIVE - After replacing my motor they overfilled the coolant so horribly everything was covered in white. Didnt bother cleaning it up or apologizing and the worst part was that my power steering connectors were permanently ruined and they would not admit fault. A few butt connectors and some wire strippers has my power steering solid now though

GuyWithRx8

iTrader: (3)

Thompson Mazda, Dundalk, Maryland


Scraped every spoke on all four of my stock rims while performing a simple tire swap. They left large circular scrapes from a tire clamp probably. It's glaringly obvious at a glance. Then they refused to bring my car around out of the closed garage until I checked out and paid, geee wonder why.

Brandonien

iTrader: (2)

This goes both ways, I have a lot of mods and they service my vehicle under warranty... There mechanics SUCK, I had a fresh transmission and clutch put in and noticed something off with it, bearings, and grinding on a NEW TRANNY! Took it apart myself and there was .5L of frothy white oil in my tranny (*if that..*) and they didnt replace the pilot bearing and seal... that was with less then 100km since service, there mechanic either doesn't care or sucks hard...

yankeepicker

And that's why Don Allen went out of business like a year later

Okay maybe not, but my experience with the sales at Don Allen were memorably bad. So much that I made a magnet out of the incompetent salesman's glossy color business card so that I could make fun of it every time I passed the fridge. It never made the move from my apartment to my house in 2005. Seeing as how they are defunct though, there's no point in badmouthing them anymore... however...

yankeepicker

... however... I would never, EVER recommend Rohrich Mazda.

I've had three experiences with Rohrich in the past, and all three of them were suspect:

1. In 2003, after testdriving a Protege5 at Billco, I tried spec'ing one out but as Mazda was phasing out the protege altogether, I could only find ones that were already made and available. Billco couldn't find the car I wanted. Rohrich could find it, but wanted way too much money (about $4000 too much money... for a protege!). Moon Township found it and had it for me the following week. Furthermore, when I was at the Rohrich dealership, it was an hour from closing the showroom, but they wouldn't take the time to answer my questions, and the girl working there who seemed to be the sales manager was easily overheard by me as she said, "well is he a buyer or a just a shopper? Because we're closing in an hour so if he's not going to buy then he's not a concern". That was enough for me to decide never to buy from Rohrich. Which was good because it motivated me to see Moon Township, who was not only very professional, but extremely efficient and thorough... and saved me a ton of money.

2. Of course, that didn't dissuade me from using Rohrich to test drive an 8. In 2005 (or 2006 I forget), I went to go see one and maybe drive it. The salesman was eager to oblige and grabbed the keys to one of the new ones they had upstairs. He fired it up and revved it up cold (although if I'm not mistaken, isn't there a rev limiter on a cold engine?) but then he gave me the keys and literally told me to joyride the thing. He said, "I want you to floor it in 2nd gear. Don't bother shifting, see if you can get it to 80". I did this. But in retrospect, I got to thinking, would I want a "new" car that is treated like that by the dealer? Maybe they all do it, I don't know. But I know for example, that Subaru won't let people test drive STi's for that very reason.

3. I went to get my protege's timing belt replaced per the maintenance schedule. Rohrich Mazda wanted more than twice as much money as it ended up costing me at Firestone Complete Auto Care. It was also almost $150 more than Moon Township wanted, but as Moon Township was not exactly convenient, and they take forever, I got it done at Firestone.


That being said, the reason I tried going to Rohrich for maintenance (#3) is because Moon is far from me and Rohrich is local, and also because Moon Township's maintenance was so horrendously slow and awful (my first and only experience with them was in 2004 for my "free" oil change). Four hours for an oil change was ridiculous. I vowed never to go back there for maintenance. Still, I thought maybe I'd look into them for the timing belt. I'd try Moon Township again, but even though Rohrich is certainly the closest to me, I'm never headed back there, and almost every mazda owner I know in the area feels the same way.

As a dealership, the only (ANY car) dealer that is lower in my opinion is Century III Chevrolet, but that's because 1. their salespeople are beyond ignorant and 2. They won't reveal a final price in conversation with you. It always reverts to, "how much are you comfortable paying per month?" This back and forth over a cobalt I was trying to help my brother in law purchase led me to speak rather loudly across the whole showroom to the manager, "Er, how in the world do you find anyone dumb enough to actually buy a car from you? I mean seriously, do people actually sign your contracts without knowing how much the car actually costs?" and then left in the uncomfortable silence that ensued.

wannawankel

Is Brown's Mazda in Chantilly, VA reputable for assessing a Series II and performing a rotary compression test? If not who nearby the Wash DC area?

ECS

Weber Mazda, Edmonton, Alberta. NEGATIVE. I took my 8 in for the air bag recall which they did without issue. I also asked them to do a compression test on it and they said their printer wasn't working. I said that's fine just have the tech write down the readings. I get a call telling my car is ready and I ask to talk to the tech. He gets on the phone and proceeds to give me compression numbers for a standard compression test. I tell him these numbers are meaningless, dead air, then he tells me their rotary tester is broken. He tells me to hang on and I get the service writer on the phone telling me that the compression test charge will be removed from my bill. So, if I didn't have the knowledge about rotary specific compression tests they would have charged me. I'll never be back there again

yurcivicsux

Moffat’s Mazda Barrie ON Canada, something about this place make my skin crawl
Mazda Car Dealership in Barrie, ON | Moffatt's Mazda

-parts department didn’t know what an RX-8 R3 was and basically stated I didn’t know what I was talking about when sourcing clips for my skirts
-parts department cannot locate the part number or information on a series 1 black leather door panel- on phone for 20 mins, finally said they can’t help me- called Newmarket Mazda parts guy had it up in 1 min.
-female service advisors wearing street clothes and sandals…. sandals… seriously? This isn’t daycare ladies….
-car was ready for pick up covered in grease and dirty from mechanics was told ‘we don’t was non luxury cars’ This was in 2010….. I don’t think they realized that statement and it still bothers me. Insult your own brand? I paid so much for this car in 2008!- **** you
-Mustang convertible parked on display out front of entrance (I hate mustangs…. Why would they do this when they have new Miata? It’s a direct competitor) Mercedes dealership with M3 out front I think not!
-sales associates sitting around drinking coffee while I was standing in the show room with no one helping
-tried to book a compression test- told me 2 weeks…. 2 weeks. That can’t be possible.

Although these things are trivial in comparison to real stealership problems, it think it’s worth noting the overall impression of the Mazda brand right now.

IamFodi

iTrader: (1)

It must be said that Cliff (service advisor) was always great to work with and really seemed like he was trying to do a great job. It's almost worth going there just to have him greet you.

On the other hand, others at the dealership:

1. Messed up one of my seat bolsters
2. Left a courtesy light unplugged after a repair
3. Tried surprisingly hard to sell me the wrong oil filter
4. Gave my car back to me after the airbag recall with no power above 7k RPM
5. Apparently had no idea that an RX-8 is supposed to pull harder above 7k than below
6. Stalled my car repeatedly and ground a gear while trying to pull it into the shop
7. Drove my car above 60 MPH on the back road behind the dealership one day (their admission), and refused to test it above 7k RPM another day because they "didn't want to drive it that fast in the rain" (hope I don't have to remind anyone how slow redline in first gear is)
8. Repeatedly insisted nothing was wrong with my car when the exhaust was choked by a very busted stock catalytic converter
9. Had me chasing maintenance items that weren't due for many thousands of miles

Some of these involved valets and service advisors (other than Cliff). Others involved the head technician.

Bonus shout-out to JPR, whom I ended up having to pay out-of-pocket to diagnose the busted cat and document it. Took him all of 5 minutes in the car and less than an hour in the shop. Needless to say, I did NOT go back to Pacifico for the repair.

I told Pacifico's service manager about all of this. He reached out briefly and asked for more details, but then mysteriously became unreachable and stopped responding to my emails and calls. So, they've heard my complaints but apparently don't care.

Also, the waiting area is kind of crappy. More importantly, their schedule was always packed, which made it hard to get an appointment. Guess that's the icing on a very annoying cake.

I'm sure these guys are fine for people who own normal econoboxes and just want them not to fall apart. But at least with my car, they acted like they hadn't seen an RX-8 since training (if ever).

M Theory: Code Red

Took my 8 into Culver City Mazda for gas tank/control arm recalls. Long story short = they don't have the parts for the control arm so I have to return in a few weeks when they get them in. 4 hour gas tank job takes them 2 days and when I get my car back and fill up the tank I have a river of fuel draining from the tank and the service guy Rick says it's not their fault. Put a call into Mazda NA and they're investigating but had to limp the car back to the dealership since they wouldn't tow me. Picking up the car today and never going back to that sh*thole of a stealership. All I've been thinking is "YOU HAD ONE JOB!"

yyz

My car just had the gas tank recall done. Gas was pouring out of the car with the first fill up. They have the car back now. Did you ever find out what they did wrong?

M Theory: Code Red

Supposedly, they "forgot to tighten a bolt" or something.

yyz

I was told that the tech accidentaly rolled the gasket when he was tightening the o ring.

lOOkatme

I have found over the years that I cannot rely on anyone but myself when doing basically anything.

Tire world
My aveo I had some work done on it and I couldn't remove a bushing that was siezed together. I didn't have the acid to unbind it or the tools to cut it out so I had another place look at it that was local. They removed the lower control arm somehow but messed up my power steering rack in the process and refused to pay for it. (it was tire world).

Discount tire - I asked if they could dismount some 285/3018 tires from a 18x10.5 NT03 wheels which were new that I purchased used. I asked if they could dismount without ruining the wheels and tires, if not I could go somewhere who can. They assured me they could, they dismounted them and gouged all the wheels, and ripped the beads on the tires. They ended up buying new tires, but they f-cked up the purchase of the new tires and bought the wrong tires at first.

Tire world X2 - I had to dismount tires to sell some wheels, they knicked the wheels in the process of the wheels I was selling. god damn these people who cannot dismount tires.

I am so hesitant to let anyone else work on my cars now.

so getting to Mazda.

Bob Penkhus Mazda in colorado springs, co. I brought the car in and my car is modified, has ohlins DFV suspension. I asked if I could swap the control arms myself and do the fuel pump myself, they said no way. I had no problem with them doing the airbag crap.

so I brought the car in and they did the fixes. My fuel pump has an extra little hose to connect everything in the fuel system. They replaced the fuel pump and the hose was leaking. I could smell gas everywhere when you entered the car. I popped the coveroff and it was leaking. When I popped the cover off, the cover was bent over the fuel pump putting a lot of stress on the plastic elbow piece which I am sure would damage it over time.

They then said I had 4mm of brake pad left. I told them they are lying to their face, the brake pads are almost new, I double checked then and they have like 90%+ pad left. They also said I have an oil leak, which some oil was leaking from a oil fitting on one of the coolers, so no lying there. But the brake pads was a total lie. WTF are these companies doing?

They also said they couldn't do my alignment cause it was lowered a little but they told me they corrected the toe on my car??????

wannawankel

The jury is still out...but I wanted to vent about my experience with Well@sley Mazda in Massachusetts. I went in with a service request and a $36.95 oil change + filter and tire rotation coupon and came out with:
* tires rotated correctly
* 5W20 when I asked for 5W30 oil to be added (mechanic didn't read the service request for 5W30 placed in the invoice)
* overfilled by about a quart !!!!!!!!!!
* a Series II engine guard plate missing one bolt

After a call to the dealership when I got home and inspected the work, they're ordering a new pan/guard bolt from Japan as replacement and offered to install it at my residence. They claimed that the bolt went under some tool boxes and was not recoverable (but didn't admit this until I called them on it).

I'm back to changing oil and rotating tires myself....

UnknownJinX

0Guess that's why they are only $37...

That's $37 too much for me, heh. Given their quality of work, I would grab a torque wrench and confirm the wheel lug nut torque. The last thing you want is your wheel flying off the highway as you are driving it.

For a car like RX-8, if you have to bring it to a dealer, I would see if the dealer knows how to work on rotaries at all.

wannawankel

The reason I went was I have way too much work (at work) and fall foliage / Winter batten down the hatches home jobs to spend ~ 1.5 hours changing oil / rotating tires. $37 USD was a good chance for me to go into Boston, see a few clients, shop, and have the oil changed. The fact that thet they couldn't get the oil type / amount right AND forgot to inform the customer that they lost a bolt tells me that they are not Service oriented. Mazda wants to be upscale but they treat me like a Kia (or Yugo) owner.

https://cimg8.ibsrv.net/gimg/www.rx8...504732ec93.jpg