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I ordered a set of ignition coils, spark plugs, and Moroso ignition wires on April 11. Two days later, I received an email informing that the Moroso wires were not available, and asking me if I wanted to switch to the Racing Beat wires. I replied to the email asking if there was a price difference (as soon as they realized the Moroso wires were out of stock, they took them off the website) but never had a reply.
I waited another couple of days and gave them a call asking if my order had shipped. I was told on April 16 that the ignition coils and spark plugs were shipped via FedEx, but they also said they did not send the ignition wires and that the tracking number was not available at the moment, (apparently the person who answered the phone was on his way back from tuning a car). I asked him if he could please send the Racing Beat wires and asked if I had to place the order through the website or if he could do that for me. He told me not to worry about it; he was sending the wires the next day and would not charge me for shipping them out.
Coming back from school today, I called them again to ask for the tracking number, only to hear that none of the items has shipped yet. They said that they were out of stock (after they told me the items were shipped already). After all the hassle, I finally asked them to cancel both orders today.
I definitely will not be buying from them again.
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This seems a little extreme for a bad guy post. Save bad guy posts for when someone defrauds you. Not when someone makes a mistake. I wouldn't say this warrants them as a bad vendor by any means.
I mean hell...they actually picked up the phone. I think you're jumping the gun here a bit. Personally if I made a singular mistake like this and you went out bashing my name, I wouldn't want you as a customer.
"After all the hassle, I finally asked them to cancel both orders today."
This is not hassle compared to what others have gone through. I would be annoyed with them, but you act like they just jerked you around for months holding on to your money. You sound a little spoiled to me.
-1 imo
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Looking forward to the next gen rotary.
This seems a little extreme for a bad guy post. Save bad guy posts for when someone defrauds you. Not when someone makes a mistake. I wouldn't say this warrants them as a bad vendor by any means.
I mean hell...they actually picked up the phone. I think you're jumping the gun here a bit. Personally if I made a singular mistake like this and you went out bashing my name, I wouldn't want you as a customer.
"After all the hassle, I finally asked them to cancel both orders today."
This is not hassle compared to what others have gone through. I would be annoyed with them, but you act like they just jerked you around for months holding on to your money. You sound a little spoiled to me.
-1 imo
Yes, I understand what you are saying and you are entitled to your opinion. The problem is, I don't think it is ok to tell a customer the order has been shipped (and charge the credit card), when the item is not even available. I tried to contact them through the email and phone (a few times) to request a tracking number with no luck. I would't have had any problems if they would've told me the items were currently out of stock (like they did with the Moroso wires).
As far as making mistakes, yes, we all make mistakes but they could've at least let me know the items were not available at the moment. I had a negative experience with them and that is the reason I posted this thread.
Yes, I understand what you are saying and you are entitled to your opinion. The problem is, I don't think it is ok to tell a customer the order has been shipped (and charge the credit card), when the item is not even available. I tried to contact them through the email and phone (a few times) to request a tracking number with no luck. I would't have had any problems if they would've told me the items were currently out of stock (like they did with the Moroso wires).
As far as making mistakes, yes, we all make mistakes but they could've at least let me know the items were not available at the moment. I had a negative experience with them and that is the reason I posted this thread.
I completely agree with you - if I ordered some everyday off the shelf items from a vendor I sure as hell wouldn't want to call 10 days later to find that they hadn't been shipped and not only was I not informed but I was informed to the contrary. RX7store didn't do anything illegal here but their performance in this transaction was not up to par and this guy has every right to voice his dissatisfaction.
or a "we're too busy fixing cars and/or can't afford real-time inventory on our website" one.
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We are a family like a pack of coyotes is a family; we roll together but we are totally willing to eat our young. -Kane
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The reason i asked to listen experience show me your experiences ? Know is different thing, you know but you are not experienced ! -thunderberk
So they didn't bother checking, or worse lied to him, and that doesn't mean anything? MABYE, it didn't warrant a bad guy rating, but i don't think you should be throwing around words like "spoiled" because he is upset at bad customer service.
I just noticed this thread. I do want to apologize for the lack of communication regarding this order. We have been very busy with orders and service that this order was in with others waiting on parts. I'm typically able to let customers know about delays but have been backed up. Sorry for the confusion and glad Raceroots helped you out.
Jason
__________________ RX-8 and RX-7 Performance Parts, Dyno Tuning, Rotary Engines. Enter Shop Here
I just noticed this thread. I do want to apologize for the lack of communication regarding this order. We have been very busy with orders and service that this order was in with others waiting on parts. I'm typically able to let customers know about delays but have been backed up. Sorry for the confusion and glad Raceroots helped you out.
Jason
Thanks Jason, and I apologize for reacting like that but I was upset when I heard the items were out of stock, after being told the order had shipped. But, it is all good now so thank you anyway.
Sucks that this happened, but glad you got what you needed. Jason is a stand up guy. He was able to get my Koyo to me in 2 days when most everywhere else didn't have it in stock.
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Originally Posted by bse50
I can't beat nature and the silly joke it made of you the day you were born, sorry Fuz.
Thanks Jason, and I apologize for reacting like that but I was upset when I heard the items were out of stock, after being told the order had shipped. But, it is all good now so thank you anyway.
Carlos.
+1 on that point. that's not a lack of communication, that's just blatant misinformation. plainly, you were lied to. that'd **** me off plenty too. as an outsider observer, i'd have thought more highly of the vendor if he'd have come in here and actually acknowledged that. what's an apology worth if you're not taking proper responsibility? lame.
customer service is about a LOT more than just people eventually receiving their items or their money back. seems like ppl have some pretty low standards around here
Bad Guy: rx7store.net
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