Ever wonder why so many people on this list complain about their experience with Mazda. See the links below.


2005 Sales Satisfaction Ratings (http://www.cars.com/go/advice/Story.jsp?section=top&subject=csr&story=csrSsi&referer=advice&aff=projo)

Customer Retention Ratings (http://www.cars.com/go/advice/Story.jsp?section=top&subject=csr&story=csrCri&referer=advice&aff=projo)

Customer Service Ratings (http://www.cars.com/go/advice/Story.jsp?section=top&subject=csr&story=csrCsi&referer=advice&aff=projo)

I brought up these on another tread but I feel they deserve there own thread. My favorite is the Customer Retention Ratings. Only one other car car manufacturer still in business is rated worst......Isuzu. :eek:

I really hope Mazda takes a serious look at these numbers because they mirror a lot of peoples experience with Mazda.

I love my car but really hate the way Mazda treats me and my problems!

oh they have taken a serious look at those numbers. they saw them a few weeks ago it seems. ill have something more about this in a few days.

funny the sales satisfaction score is above subaru and nissan

This is my 3rd Mazda in a row.

MX-6
3
RX8

I've loved them all and generally have not had any issues with Mazda, MAC, Their service departments, or salesmen.

Perhaps I should speak up and help balance out the "voice of the customer".

I still think though, and always have, thats its mostly the upset people that vote. They're looking to voice their anger and vent a frustration. I never vote or give a rating to someone or something when all is well. I just don't.

But maybe I should start doing that.

Mazda is doing well right now. Selling alot of cars, and most mags and other publications seem to be giving their cars all really good ratings!

Looks like they need to step it up in a few areas though.

well it still means that more upset mazda owners voted than the upset owners of rival brand. which is not good

Initial Quality Ratings aren't any better: http://www.cars.com/go/advice/Story.jsp?section=top&story=iqsBrand&subject=iqs&referer=advice&aff=projo.

I was at the Mazda dealer, looking at the 8 again. Perpetually looking at the 8. The dealer told me the GS package (canadian thing) has less power than the GT package. I said no, you're misinformed. He said no, he'll go get the sales brochure and prove it. I was like, "dude, you dare argue with blueeyes about this". He dared. He got the brochure and obviously I was right. Didn't even apologize. I said not to worry, I forgive him, he only sells them for a living, why should he know about them. Then he got pissy and stopped helping me. haha. good times. Receptionist was cracking up.

I was at the Mazda dealer, looking at the 8 again. Perpetually looking at the 8. The dealer told me the GS package (canadian thing) has less power than the GT package. I said no, you're misinformed. He said no, he'll go get the sales brochure and prove it. I was like, "dude, you dare argue with blueeyes about this". He dared. He got the brochure and obviously I was right. Didn't even apologize. I said not to worry, I forgive him, he only sells them for a living, why should he know about them. Then he got pissy and stopped helping me. haha. good times. Receptionist was cracking up.
How ironic that those of us who have jobs that allow us to be on here all day necessarily don't work for Mazda. This forum needs to be required reading for those salesmen n00bs.

funny the sales satisfaction score is above subaru and nissan

Sales scores are a wired beast, the better a car sells the worst the sellers can act. Honda and Toyota dealers use to be notorious for this. I believe in recent times manufactures are trying to address this.

swear i am going to go sell mazda's just so that people who come to where ever i work can say they had a well informed decent salesman

oh they have taken a serious look at those numbers. they saw them a few weeks ago it seems. ill have something more about this in a few days.

I hope your right because Mazda's actions in the field are the evidence for these numbers. You can't treat the customer base like crap and expect good ratings.

I'll look forward to what you have to post. I just hope it is the termination notice of those at Mazda that set these poor policies in the first place.

I was at the Mazda dealer, looking at the 8 again. Perpetually looking at the 8. The dealer told me the GS package (canadian thing) has less power than the GT package. I said no, you're misinformed. He said no, he'll go get the sales brochure and prove it. I was like, "dude, you dare argue with blueeyes about this". He dared. He got the brochure and obviously I was right. Didn't even apologize. I said not to worry, I forgive him, he only sells them for a living, why should he know about them. Then he got pissy and stopped helping me. haha. good times. Receptionist was cracking up.
Seriously, you are my hero. :crazy::crazy::lol2::lol2:
That's awesome!

no its definetly not good news raptor

How ironic that those of us who have jobs that allow us to be on here all day necessarily don't work for Mazda. This forum needs to be required reading for those salesmen n00bs.
Ironic indeed sir. If not reading the forum, at the very least read the brochure. Don't have to memorize it, but at least get some of the basic info right, like say, all 6 speed models have the same power.

Given Hyundai's tremendous growth, their retention rating is pretty impressive also!

no its definetly not good news raptor
Yep, like I've been saying in other threads; they've pretty much lost themselves a customer in me. And my older brother was looking for a family sedan and I was initially pushing for him to look at the Mazda 6. Now I'm telling him that he better put that much lower on the list after the treatment I've gotten from Mazda dealers.

And the really bad part is I really like the cars but I can't recommend them at all to anyone anymore. After my lease is up, I'll probably send Mazda North America some complaints. :D

Yeah..... my Mazda suck all the way as I drove 1-1/2 hrs to the golf course on a twisty road yesterday.
It sucked all the way back during 1-1/2 hr drive back on the same road from the golf course.

I can't get this stupid grin off my face as I ponder about how the 8 sucked hard.

Yeah..... my Mazda suck all the way as I drove 1-1/2 hrs to the golf course on a twisty road yesterday.
It sucked all the way back during 1-1/2 hr drive back on the same road from the golf course.

I can't get this stupid grin off my face as I ponder about how the 8 sucked hard.
Did you even read the thread? here's a hint: the issue is not with the cars.

After my lease is up, I'll probably send Mazda North America some complaints. :D


Mazda North American Operations
P.O. Box 19734
Irvine, CA 92623-9734
ATTN: Jim O'Sullivan

Given Hyundai's tremendous growth, their retention rating is pretty impressive also!


Concerning Hyundai, I test drove a Sonota recently, and as far as 4 door sedans go, it's hard to beat!

It was my Service Manager rather than a sales rep that sold me on the 8! He was driving one and I figured the guy who know repairs is going to drive something good - if it was junk he would know it from the inside out...

It was a dealer sales rep that almost lost the sale! I was waiting for a number of reasons, but was on the interested list. A salesman called and said he could make me a really good deal on a used 8 - So I went to check it out - the car was a beauty - but the poor salesman didn't know how to turn off the navigator which kept telling us where to go in a bratty japanese voice, while I tried to solve the mysteries of the clutch which did not match my sweet little 323's clutch pattern but was like that of a really evil Ford truck.... I began to understand why this particular car was back on the market with so few miles (and yes it was silver!), A different salesman, who was just a kid, sold me my Blue 8. He turned out to be a rotar head and was willing to put up with insanity, like hiding the car, after I bought it until Mom's birthday and then making the delivery himself. His name is Ben and yes he will sell you upgrade packages and all sorts of extra toys if you let him - but he will be so nice about it you will be trying to figure out how to afford more. :evil_laug
Yup, service and dealership can make or break a company - but good products win out
Which is why Ford got into trouble and Oldsmobile hurt so bad - if you kill off your customers, you kill your business...
I checked out the lemon returns - and User Reviews for a number of different cars on Google - and the worst postings I could find were usually here!

"dude, you dare argue with blueeyes about this". He dared. .


HAHAHA! that was hilarious. :ylsuper: :cwm27:

To contrast:

I look very young for my age, always have. When I was 23 and in college, I tried to buy a Civic but all of the Honda dealers never treated me seriously and did not work at all to find me affordable financing. Went to the Mazda dealership to look at the Protoge and you would have thought I walked in with bundles of cash under my arms about to buy a Millenium. Good service and MAC financed me for a lower than average rate.

Last year I tried buying an Audi S4, certified used, at an Audi dealer and I got worse treatment than at the Honda dealers seven years earlier. Walked into the Mazda dealer to look at an 8 and they asked how much down and how much did I want to pay per month and they made it happen. My service experience has been great at both Mazda dealerships.

they asked how much down and how much did I want to pay per month and they made it happen. My service experience has been great at both Mazda dealerships.
Reply With Quote

that's about the worst way to buy a car....

glad it worked out for you though..

fwiw I think the product is great for the most part.. there's a few thing that could be fixed or even lived with IF the dealerships and service dept were actually capable of doing so. as it is right now I have to go WAY out of my way and waste huge amounts of time and energy to get decent service. the last time I had to call someone inside of mazda and shove it up the corporate ladder just to get my local stealership to even look at my car... while it was still under warranty. asking a customer to pay for "diagnostics" to get warranty work done is absurd. I really feel for the average consumer who doesn't have someone on the inside of mazda to help them.

To contrast:

Last year I tried buying an Audi S4, certified used, at an Audi dealer and I got worse treatment than at the Honda dealers seven years earlier. Walked into the Mazda dealer to look at an 8 and they asked how much down and how much did I want to pay per month and they made it happen. My service experience has been great at both Mazda dealerships.

I think there can be no doubt that there are some dealers out there that do care and take care of the customer base. The fact that "Otherside" is on this form is very encouraging, if he was in my area I would go to him for this reason alone.

Unfortunetaly, as evident by these survey results, they do a poor job overall and a larger percentage of Mazda users have a poor enough experience that they abandon the Make in larger numbers then just about every other manufacture. This board is littered with people complaining of problems when dealing with Mazda for service.

Hyundai has pulled up in the rankings because they sell a good product for the money and stand behind it, I remember reading an article on how they had a trouble with engines in a certain model and bent over backwards to replace them, no hassles, even out of warranty was covered. Hell, when we have a bad rotary engine you have to jump through hoops just to get Mazda to fess up to the problem then there is the up hill climb to get them to do anything about it. Completely unacceptable.

If Mazda wants to keep us as customers they need to take care of us and our cars. I just don't understand their logic.

If Mazda wants to keep us as customers they need to take care of us and our cars. I just don't understand their logic.


It's either two things.

mazda dealerships have too much leeway in determining problems and blatantly ignoring some problems.

or

Mazda refuses to reimburse dealers fairly and accurately and the dealers don't want to get screwed either on questionably defective parts or on labor to install replace or test fairly.

It's either two things.

mazda dealerships have too much leeway in determining problems and blatantly ignoring some problems.

or

Mazda refuses to reimburse dealers fairly and accurately and the dealers don't want to get screwed either on questionably defective parts or on labor to install replace or test fairly.

I tend to to believe the 2nd option. I have heard many times dealers reported as saying Mazda would not pay for diagnostics out side of the obvious (computer reported issues). This is just my observation and may or may not be correct.

I do believe it is ultimately Mazda Corp. that dictates and enforces the level of service or lack there of we experience. I don't think Lexus became great because all the dealers said "lets give real good service."

Ironic indeed sir. If not reading the forum, at the very least read the brochure. Don't have to memorize it, but at least get some of the basic info right, like say, all 6 speed models have the same power.

<LOL>

Uninformed Reps really *P* me off. I went to my dealer this weekend to pick up a couple quarts of oil. Having a smoke outside I talked to a sales rep about Mazdaspeed versions and how I hope an MS 8 comes out soon.

He says there'll definitely be an MS 8 with FI running 30 lbs boost. Sheesh...where do these guys get their info from... You'd expect them to have a least a basic understanding of cars. 30 PSI = BOOM !!!

Chris...

Oh.. and dont forget how most dont do a quick TsB check on a issue you have grrr... I still need to get my printer hooked up to print a TsB up to show my Service Dept on a lil door sill rust issue I'm having (never mind the fact they still havent fixed the paint to my liking!!).

Overall they just need to adopt my lil policy of handling customers at my retail job "Shut them up and make them happy!". If I have to give a customer a item for free I do it.. if I have to shave off a few dollars to make them happy I will. If people talk good things about you more people will goto you..and if people talk bad about you they will avoid you like the plague. That and its true, people who talk about the bad do so twice if not three times as much as those who talk about the good. And with the Car market as competitive as it is now.. yeah less bad talk is best. So far thankfully my Service dept has been 50/50 so people have been hearing both good and bad.

Well on the brightside they have subaru beat

Well on the brightside they have subaru beat

Huh?:scratchhe

Only in sales experience which I would call the least important. Nissan is also below them and my experience with both these companies has been superior to Mazda's.

My particular dealership has been wonderful with everything I have had done. Sales went great. All the service has been great. My mom has owned nothing but Mazda since 1988. My dad started out with a 1984 Mazda truck of some kind or another (I was only 3 so I don't remember). The original dealership they started out with was great. That one stopped selling Mazda so they ended up with a different one for future purchases and services and they did a pretty good job. That one was sold to a large chain and stopped selling Mazda also. We have since been using Ron Tonkin and they have been so great about everything, especially the service department. When I had a slight "inconvenience" with confusion about whether I actually needed an appointment or not they waived the fee for programming what I needed done in there, as well as giving me a discount on what I had ordered. The have called my mom in the past with her previous vehicle to ask how her service was and if her problem was fixed. I don't know how many do that!!

Now, my mom's new vehicle came from a different dealership that must be staffed by incompetent chimps. The sales people were morons. The service department, I swear, is worse, if that is even possible. They send out information for the wrong vehicle. They even sent her home with extra an key for another vehicle still on their lot!!! They couldn't manage to program a key fob correctly, after two tries so we just gave up for now. They couldn't seem to get the information on the LoJack that was already installed on the vehicle correct. They had the wrong vehicle attached to the serial numbers and a whole bunch of other BS. If other dealerships are like this one, then I can see why there are so many complaints. However, if they are like the one I go to, I can't see what the problem is.

The links aren't working for me so I'm just going to spout my opinion without seeing any of the numbers ;)

I think one of the biggest problems is often carmakers like Subaru and Mazda are a small part of a dealership. I bought my WRX from a, get this, Honda/Nissan/Hyundai/Oldsmobile/ Nissan dealership. Now what do you think the rookie salemen end up selling, what brands do you think get the most focus and make them the most money?

Every good car dealership I've dealt with had a focus. The good Subaru dealerships only have one other type of car on the lot. My Mitsubishi dealership, which only sells Mitsubishi, is amazing. The sales manager, owner, parts manager, one others sales guy, and two techs all own and drive Evos. Whe companies like Subaru and Mazda let some dealership with a few other brands represent them it does nothing but hurt the reputation of that brand.

Lastly, Subaru used to have the highest retention in the auto industry. When these links work I'll be shocked if Subaru is still at the top. Now that they have more of a performance focus they have a lot of people modding and driving the snot out of their cars and then getting a "screw Subaru" attitude something breaks or they get denied for warranty work. It's the American way, why take responsibility for something when you can blame someone else.

i just bought my fifth Mazda... RX-7, NA Miata, NB Miata, RX-8, now Mazda6. I love the cars, but hate some of the dealers. I really wonder what is causing those dismal retention numbers -- I would suspect a lot of it is the treatment people get from sales and service and not the quality of the cars themselves.

After giving all five of the closest dealerships to me a shot, there are only two I trust to work on my cars. I realize that by being in So CA I'm lucky enough to actually have a choice as to which dealer I use; owners in less-densely-populated parts of the country are stuck with having only one dealer close enough to be practical.

Happy with my 8. Would definitely buy another 8 or another Mazda rotary powered car again without hesitation.

Totally dissatisfied with my dealership. It's just the incompetence that really bothers me. But they are a very new Mazda dealership so I guess that accounts for most of it.

i love my car but the service i get from mazda is garbage, they really treat you like S!@#, for that reason i keep thinking i should get rid of my car, but the ride is so sweet when it works that i reset my anger and go back to cool.

P.S. i truly would never buy another mazda, same thing with honda, so far im thinkin that on japanese cars TOyota is the way to go, and i dont like thinking that way beacuse it will mean my father was right.

i just bought my fifth Mazda... RX-7, NA Miata, NB Miata, RX-8, now Mazda6. I love the cars, but hate some of the dealers. I really wonder what is causing those dismal retention numbers -- I would suspect a lot of it is the treatment people get from sales and service and not the quality of the cars themselves.

After giving all five of the closest dealerships to me a shot, there are only two I trust to work on my cars. I realize that by being in So CA I'm lucky enough to actually have a choice as to which dealer I use; owners in less-densely-populated parts of the country are stuck with having only one dealer close enough to be practical.
Outta curiousity, which are the 2 you trust?

I can already say I flat out HATE the Alhambra dealer and I'm growing to hate the Tustin one.

EXECUTIVE BIOGRAPHY: BRIAN COLIANNI

Title: Senior Vice President, Sales and Marketing, Mazda North American Operations (MNAO)

Brian Colianni


Brian Colianni was appointed senior vice president, Sales and Marketing for Mazda North American Operations (MNAO) in May 2005. Formerly MNAO’s vice president, Customer Service and Parts Operations, Colianni will be responsible for all aspects of the company’s marketing, advertising and national sales operations.

Prior to joining MNAO, Colianni was global business strategy and planning manager for Ford Motor Company’s Customer Service Division. He has 25 years of experience with Ford, holding 21 different positions with a heavy emphasis in fixed operations divided between field and corporate assignments. Some of Colianni’s key career accomplishments include directing all customer satisfaction efforts while he served as manager of consumer affairs and leading a team in the development and implementation of common global best practices for dealership fixed operations processes that have been installed globally for the last eight years.

Colianni has a bachelor of science degree in industrial and vocational education from the University of Wisconsin-Stout and a master’s of business administration in global studies from Duke’s Fuqua School of Business.

i think i put a contact adress for mazda earlier in this thread. find it and instead of "c/o Jim OSullivan" send a letter in c/o Brian Colianni. Those of you who are having bad experiences should make sure you are heard. Give your name and the dealership and th eproblems you have had. Be proffesional and Accurate. The only way to get things changed is to make sure people hear you.

you could also email mazdavisistors@mazdausa.com and ask them to forward your email to him

LOL :yelrotflm I work at a chevy/ponti dealership. Cant be that high :icon_bs:

As someone who has worked in the research field, I tend not to trust most surveys. They may be quantitatively correct and these are, but are flawed in assuming that expectations of a mazda demographic are identical to a Subaru demographic or a Lexus demographic, etc. You can't compare results accurately when a baseline isn't set.

Anyhoo, I THINK Mazda service and sales do suck, but like most consumers, the car sold me. My salesperson thought the 8 was a front driver for Christ's sake :spank:

I also go to BMW, and get treated like gold. Nice. But I would never buy a car because of dealer sales quality or service.

After 2 Mazda's (Miata and the 8), best cars I ever owned...so far!

I was at the Mazda dealer, looking at the 8 again. Perpetually looking at the 8. The dealer told me the GS package (canadian thing) has less power than the GT package. I said no, you're misinformed. He said no, he'll go get the sales brochure and prove it. I was like, "dude, you dare argue with blueeyes about this". He dared. He got the brochure and obviously I was right. Didn't even apologize. I said not to worry, I forgive him, he only sells them for a living, why should he know about them. Then he got pissy and stopped helping me. haha. good times. Receptionist was cracking up.

That happened to me as well... i corrected him. i was like.. no.. it doesnt.. the gt has more options.. like.. leather seats, this guy was like.. oh.. yeah, thats right my mistake you are right... he then told me It was a 5 speed.. i was like.. err... you mean 6? hes like.. oh... oh yeah yeah.. thats right

He was a Temp Sales man, i delt with the owner of mazda.. (Mr. Dubois) he owns a blue rx8, very nice guy, very knowledgeable, so he helped me out quite a bit

As someone who has worked in the research field, I tend not to trust most surveys. They may be quantitatively correct and these are, but are flawed in assuming that expectations of a mazda demographic are identical to a Subaru demographic or a Lexus demographic, etc. You can't compare results accurately when a baseline isn't set.

Anyhoo, I THINK Mazda service and sales do suck, but like most consumers, the car sold me. My salesperson thought the 8 was a front driver for Christ's sake :spank:

I also go to BMW, and get treated like gold. Nice. But I would never buy a car because of dealer sales quality or service.

After 2 Mazda's (Miata and the 8), best cars I ever owned...so far!
Well, the whole thing is, BMWs and the luxury cars are usually very nice cars, just on the expensive side. The question is is the better service worth the extra cost? Or on the flip side is can i put up with the shitty service for a great car at a good price?

The other thing is, people will expect better service from Lexus, BMW, Infiniti, Mercedes, etc because they're luxury brands. They don't expect the red carpet with the non luxury brands. So it's quite impressive that Lexus still scores so highly even though the customers expect far better service than they do for say Mazda.

I was in a dealership a few weeks back for an entire morning. While I sat waiting in the showroom I never saw one salesman, not one. I also witnessed around 10 different customers walk in and walk around the showroom aimlessly before leaving. Finally, the receptionist actually just started taking people on test drives because she couldn't find a salesman. It was a complete joke.

I was talking to one guy because he was looking at the Miata or Solstice for his wife. He stood and talked with me for a few minutes before finally getting frustrated from the lack of service and left. Also, I wrote this in another thread but a few people came to look at the Mazda6, and then were drawn to the RX-8 but didn't know what it was.

On the reverse, though, I went to a Porsche dealership with my old man about two years ago. It was on a Saturday so he wasn't in his suit, but because he was looking at cars he wore his Rolex anyway. They completely blew him off and though there were lots of salesman none seemed interested in talking to him. So he bought a BMW instead.

Outta curiousity, which are the 2 you trust?

I can already say I flat out HATE the Alhambra dealer and I'm growing to hate the Tustin one.
My #1 choice is West Covina Mazda. #2 is Tustin, but I haven't used them nearly as much as West Covina. I cannot recommend Claremont, Puente Hills, or Orange (what used to be Anaheim) Mazda.

Ahh, im glad my work has finally paid off!

Thats what you get for messing with me mazda!

The other thing is, people will expect better service from Lexus, BMW, Infiniti, Mercedes, etc because they're luxury brands. They don't expect the red carpet with the non luxury brands. So it's quite impressive that Lexus still scores so highly even though the customers expect far better service than they do for say Mazda.

Yes, they expect far better service, but they get it 'cause they PAID for it, and "free" maintenance programs go a long way too, especially considering that most Lexus buyers don't even consider that they PAID for it in the purchase price. So again, this kind of comparo will always be dumb.

Last time I was at BMW I got classical music in the john, cappuccino and biscotti in the waiting room, and Money magazine to read. Last time at Mazda, there was piss on the toilet seats, stale coffee with whitener, and day old papers. Still sucks, but I wasn’t too peeved because I didn’t pay a premium for my 8, whereas the BMW (motorcycle) was nearly twice as expensive as comparable bikes.

I like the car.

I like my dealership.

Based on my experiences, I'll buy Mazda again.

Huh?:scratchhe

Only in sales experience which I would call the least important. Nissan is also below them and my experience with both these companies has been superior to Mazda's.
That meant Mazda is on top of Subaru according to the list. I will try to spell it out better next time.

http://www.cnn.com/2006/AUTOS/carreviews/03/01/cr_reliability/index.html

I will not go back to the dealer we bought our 8 from. Every time they touched my car they messed something up. Complete incompitance!

I get all my service/warranty work done at another dealer that sells nothing but Mazda.
They do sell Volkswagen but the dealer is split (2 buildings)
Mazda service in one building, VW in the other building.
They give me the "Royal Treatment". I answer all the survey letters with the "superior" box checked. They have a customer satisfaction rep call me whenever they do something to my car and ask "how the service went" The girl that calls me is the same each time and she is very nice and curtious. I give the same answer every time ,,,"Excellent" she is very nice and seems to care as to how I was treated and how the service went and did they fix it right ,any problems? Do you have any suggestions on anything done or we can improve ?
My service writer calls me by name when I come in for something.
The service manager calls me by name,when do you get that?
They comp'ed me 2 oil changes due to me having to wait an extra half hour one day.
They have never argued about a problem not being "warranty"
They installed two new black rubber strips under the rockers because they were kinda drooping down a bit. Warranty. No arguement.
When I drive in it's ,,"May I have the Key"
Will you expalin in detail the problem,or show me,or take a Tech for a drive.
"Hertz is on their way to pick you up. Here is the voucher ,,we will take care of it.
Thanks, we'll call with an update tomorrow.

It is the way that I am treated that makes me want to do business with that dealership.
They truely care about the customer. ME !
The other dealer we bought the car from treated us like crap.

This is how all dealerships should be treating their customers.
This is "SERVICE".
If they all did this maybe Mazda would get a better rating.

BERGE MAZDA in Gilbert, Az. I will give them a FIVE STAR RATING

My personal experience has varied between dealers. I wouldn't purchase from the initial dealer I went to. The salesmen creeped me out (pushy, arrogant) and kept trying to tell me it was stupid to put a lot of money down on the car. Added with the fact that they did not have the Skinka, I went elsewhere.

Now, the dealer I purchased from was completely different. Polite and knowledgeable staff. Heck, the salesmen came out to meet me as I was getting out of my car (like I had an appointment or something). They basically fell all over themselves to sale me that Shinka (even when the car had sold itself).

Outta curiousity, which are the 2 you trust?

I can already say I flat out HATE the Alhambra dealer and I'm growing to hate the Tustin one.

I've dealt with the Alhambra one. It seems to be hit or miss. On one trip they were good about replacing my headlights on another they made me pay for a new battery despite the 'cranks no start' tsb. Whenever I mention TSB to them they look at me like I have 3 heads.

I would try the West Covina if it wasn't so far..

here is the info i posted earlier that would become available this week

http://www.rx8club.com/showthread.php?t=95755

How typical of their lousy service! you have a car that has a high level of complaints so rather then address it just ignore it. This one move will put us RX owners at the bottom of the already crappy Mazda service. I hate these guys!

Zoom, I will be writing a letter. Thanks for the info.

My #1 choice is West Covina Mazda. #2 is Tustin, but I haven't used them nearly as much as West Covina. I cannot recommend Claremont, Puente Hills, or Orange (what used to be Anaheim) Mazda.


Yep, nothing but problems with Mazda of Orange.

Hey,

From the time when I purchased my 8. Too the two times I had it serviced. Long Beach, Mazda has been extrordinary. They have treated me like a king everytime. Now they have a brand new facility with Starbucks's! Last time I was tthere. I saw my original salesman who remember me from 6 months ago. If that wasn't impressive enough. He even bought me a pepsi because I did not have any change. :ylsuper:


Ever wonder why so many people on this list complain about their experience with Mazda. See the links below.


2005 Sales Satisfaction Ratings (http://www.cars.com/go/advice/Story.jsp?section=top&subject=csr&story=csrSsi&referer=advice&aff=projo)

Customer Retention Ratings (http://www.cars.com/go/advice/Story.jsp?section=top&subject=csr&story=csrCri&referer=advice&aff=projo)

Customer Service Ratings (http://www.cars.com/go/advice/Story.jsp?section=top&subject=csr&story=csrCsi&referer=advice&aff=projo)

I brought up these on another tread but I feel they deserve there own thread. My favorite is the Customer Retention Ratings. Only one other car car manufacturer still in business is rated worst......Isuzu. :eek:

I really hope Mazda takes a serious look at these numbers because they mirror a lot of peoples experience with Mazda.

I love my car but really hate the way Mazda treats me and my problems!

It's funny that it was mentioned that salespeople just completely ignore the customers. At my dealership they smile at you, say hi. They sometimes even do this stupid little wave. LOL They'll introduce themselves and ask if they can help you with anything. If you tell them you are just looking, they will hang back and tell you, if you have any questions to let them know and they will be glad to answer them for you and for the most part they seem to know the answer and, if not, they will check with someone else so they can answer you. When I was there one of them asked if they could help me with anything and I told them I was just there to get an oil change (actually said I was there to get serviced and he started turning red and then I realized what he must have thought from what I said, and then got kind of embarassed, too). He asked me if I knew where the service department was and I said I did. He then offered to escort me down the hallway to it. I told them that was okay and he didn't need to, but he insisted so I got the personal "tour" of the dealership apparently. LOL He even pointed out to me where the vending machines and waiting room where, despite the fact that it was totally obvious as we had to pass by them on the way to the service counter.

It just seems so shocking that there is so much bad service. I've never been ignored or disregarded. I've been treated VERY well. :dunno:

It's funny that it was mentioned that salespeople just completely ignore the customers. At my dealership they smile at you, say hi. They sometimes even do this stupid little wave. LOL They'll introduce themselves and ask if they can help you with anything. If you tell them you are just looking, they will hang back and tell you, if you have any questions to let them know and they will be glad to answer them for you and for the most part they seem to know the answer and, if not, they will check with someone else so they can answer you. When I was there one of them asked if they could help me with anything and I told them I was just there to get an oil change (actually said I was there to get serviced and he started turning red and then I realized what he must have thought from what I said, and then got kind of embarassed, too). He asked me if I knew where the service department was and I said I did. He then offered to escort me down the hallway to it. I told them that was okay and he didn't need to, but he insisted so I got the personal "tour" of the dealership apparently. LOL He even pointed out to me where the vending machines and waiting room where, despite the fact that it was totally obvious as we had to pass by them on the way to the service counter.

It just seems so shocking that there is so much bad service. I've never been ignored or disregarded. I've been treated VERY well. :dunno:
Actually at Tustin Lexus, the sales people were pretty crappy. I was really surprised cuz sales wise, I got treated the worst at Lexus. I went there, looked around at a few cars, no one approached me. I then stood around looking lost waiting for a little bit. Every sales person ignored me. Eventually I got sick of it and I went to the receptionist who was like "WHAT? NO ONE TALKED TO YOU?!" and she called a salesperson over who acted like he didn't want to be there and wanted to get rid of me ASAP. I guess they assumed I couldn't afford it or something, but I definitely felt unwelcome there.

On the other hand Infiniti, Acura, and BMW didn't give me any hassle at all. I think Infiniti didn't even ask for my driver's license.

BERGE MAZDA in Gilbert, Az. I will give them a FIVE STAR RATING
Yeah, Berge is good. I buy my parts there because Earnhart and Bell are a joke and Avondale is too far away.

i think i put a contact adress for mazda earlier in this thread. find it and instead of "c/o Jim OSullivan" send a letter in c/o Brian Colianni. Those of you who are having bad experiences should make sure you are heard. Give your name and the dealership and th eproblems you have had. Be proffesional and Accurate. The only way to get things changed is to make sure people hear you.

you could also email mazdavisistors@mazdausa.com and ask them to forward your email to him
But it's soooo much easier to just piss & moan here. lol.

It really seems like dealership problems. I know, I know - "But MNAO can control them, blah blah blah" - that only works if MNAO knows. Unfortunately it probably takes a boatload (maybe 1300 cars worth, hehehe) of shit to get them to act.

Dealership I went to was very good all the way around. Typical salesman BS trying to get way more $$ than was even reasonable, but they do that b/c it works with some people. Service manager has been friendly and accomodating, though I haven't had any problems since I've only got 6500 miles on it. Makes an appointment w/o any BS if I call. My 8 was done w/the first oil change & waiting for me by the time I was done w/a sandwich a block away, despite the fact that I was there ~15mins late. I know some have bigger problems & awful experiences but it seems to me that all those issues start at the top of the chain AT THE DEALERSHIP.

http://mazdanews.com/node/view/346

Ya, after reading the above link I can see how it is all at the dealer's level and MNAO is just doing their very best. :uhh:


But it's soooo much easier to just piss & moan here. lol.

It really seems like dealership problems. I know, I know - "But MNAO can control them, blah blah blah" - that only works if MNAO knows. Unfortunately it probably takes a boatload (maybe 1300 cars worth, hehehe) of shit to get them to act.

Dealership I went to was very good all the way around. Typical salesman BS trying to get way more $$ than was even reasonable, but they do that b/c it works with some people. Service manager has been friendly and accomodating, though I haven't had any problems since I've only got 6500 miles on it. Makes an appointment w/o any BS if I call. My 8 was done w/the first oil change & waiting for me by the time I was done w/a sandwich a block away, despite the fact that I was there ~15mins late. I know some have bigger problems & awful experiences but it seems to me that all those issues start at the top of the chain AT THE DEALERSHIP.

My dealer dented my front bumper in 2 places. Said they would take care of it but they havn't answered any of my calls or contacted me for a week. I talked to a MNAO rep. yesterday and explained my situation. He said he'll talk to the manager but I havn't received a phone call since.

I love this car, but I hate the dealers.

http://mazdanews.com/node/view/346

.....and the check is in the mail.

The check is in the mail?

Raptor,

why don't you sell the car? It seems in every thread you post in you are bitching and moaning about the car, service, etc...

funny the sales satisfaction score is above subaru and nissan
Hot dam! I just seen that. Glad I did not get the 350z :cwm27: