venting....

ok... little background - I first put money down on a car 3 weeks ago. It was the exact car I wanted except it had a nav system on, which I didn't really want but I was just going to take it any way. The story was the car was ordered in Febuary by the dealer and was comming in the 2nd shipment, which at that time (3 weeks ago) was the first week of August. So all was good except the VIN number that they mysteriously couldn't find. But they assured me everything was on the up and up.


So after seeing my car did not show up on my dealer's inventory list on the Mazda site, I got a tad worried and decide to give them a call and see WTF was going on. My salesman was on vacation, so then I speak to the manager. I request my VIN number since I never got one in the first place.

His reply "I'm sorry, but your car has not been built yet. I have all the VIN numbers for the cars I'm getting in July and August... but I can give you your order number."

I was so extremely pissed off I just lost it and hung up.

So now it appears my car isn't comming until god knows when. The person that was going to buy my Probe will not wait any longer then August to buy the car. I'm pissed, and am left wondering if they car was even ordered in the first place and they decided to say it was ordered and threw on the nav, rear wing, and moonroof deflector just to get more money out of me :mad: :mad:


So if my car isn't even built yet, when the hell would it even come in???? :confused:

wow! i would recomend calling a different dealer to see if they have any coming. if the car is not even built yet it could be a couple months. also if the car is not built yet, then you should go to another dealer where they will not screw anything up. also is the money you put down refundable? you should get the money back and go somewhere else just in spite!!

My order was placed about 3 weeks ago and I have a build date of August 1st. Which would put it in my hands in October.

I have since made a deal with another dealer with one of their allocated units for the same price as my ordered car.

I have not cancelled my other order yet, just in case.... With an order for a build vehicle, I am not obligated to take it in the state of Washington. All deposits are refundable!

Good luck. Start getting on the phone and make a deal with an allocated unit.

Man, I'm sorry to hear that.

I'll bet you anything, that you could probably find a dealer within a couple hundred miles from where you live that could get you into one a lot sooner.

Do the Mazdausa.com magic Vin checkup on those dealerships, and start calling.

If these guys screwed you once, they can do it again.

Good Luck

Get your downpayment back on the basis of their misleading information etc... and then go find another dealer.

Use www.mazdausa.com and find all the dealers in your area.. do the "mazda Vin check-up" as eluded in the previous post and start calling those dealers that meet your car criteria.

Inquire, with as many dealers as you can and see if they have a similar 8 that hasn't been asked for in their current allotment. Good luck.

ibfu ->check your PM's... I found 2 similar cars comming in in the area that I was hoping you could do your VIN magic reports for




the money is refundable - actually I charged it on my Discover Card and the bill just came yesterday so I can call Discover up if the dealer wants to play games. The worst part is my parents bought their Mazda 6 from the same freakin dealer/salesman 2 weeks ago because they treated me so well :mad: :mad: :mad:

wow, that sucks man...and all deposits are refundable, if they say they arent, tell them youll call consumer affairs, youll have your money back in a flash, at least thats teh way it is in NJ

It happemed to me to i ordered my car in april and i was supposed to be on the first boat and i just found out today that my car isnt even here yet which really sucks im so pissed does anyone klnow when the next boat is comming to Nj my dealker said it will be in at the dealer in a month but i dont know if i should trust him though.:mad: :mad:


ohh the best part they dont even have my vin # they said they put me on there preorder but i didnt recieve gifts nothing no emails nothing at all.:(

well it looks like there are 2 prospects out there at least... one black with the GT package and black/red leather from the same dealer and one black touring at the other local dealer. Both appear to be one the 2nd ship over here, so that should be August delivery I guess?

Looks like neither have the money robbing options like a $2k nav system and $600 spoiler like "mine" had (that stuff would show up on the VIN reports right?).

I guess I'll check out my current dealer again to see if his is available yet and if he would like to do some arse kissing. Also check out the other dealer too I guess.... do that tomorrow though, i'm too pissed to do it now and I might say something I would regret :mad: :mad:

damnit, and were both crystal mazda, so theres a chance i could be screwed too...but im doubting it...cause i ordered directly out of their inventory and i was like the first person to order one, and they said im the first person they call when the cars come in, so im hoping/praying/begging/pleading that my car is here soon, im thinking wednesday. andt ehre is no way they are getting none out of hte first shipment so i have to be getting one
sweet! lol

edit:
how the hell do i do the vin check up thing?
________
Ipad accessories (http://accesoriesipad.com/)

yes it would say if they had the spoiler and nav system. also they may be sold already, just because you saw them in the mazda web page dealer inventory doesnt mean they are not sold. because everybody who has a preorder car is on that list.

Originally posted by eclps0
It happemed to me to i ordered my car in april and i was supposed to be on the first boat and i just found out today that my car isnt even here yet which really sucks im so pissed does anyone klnow when the next boat is comming to Nj my dealker said it will be in at the dealer in a month but i dont know if i should trust him though.:mad: :mad:

ohh the best part they dont even have my vin # they said they put me on there preorder but i didnt recieve gifts nothing no emails nothing at all.:(

http://www.rx8forum.com/showthread.php?s=&threadid=6106&pagenumber=3

eclps0: I was sort of in the same boat - but called my dealer today b/c I was semi -upset about not receiving the gifts. Read my post on page 3 in the link above

As for vin#s and such, I too haven't received a Vin # =(. The inv list still just shows an order # and a date (order date?) of 2/21/03. Hopefully, I'll get an vin # soon and hopefully my car will be here by late July or August b/c if not, I'll be forced to get something else....

I dont think I am considered a "pre-order" but I did put a deposit down for a december delivery. So far I have been nice and patient, but after hearing all the troubles some people have had, i think I should start bugging the hell out of my dealer. I don't want to annoy him too much though, cause then he might start blowing me off since he has all the 1st and 2nd (and maybe even a third) shipments to worry about. I'd check my the vin # on www.mazdausa.com but I doubt it has even been ordered yet.

Any comments?

-JiM

-- Umm... I tried searching, but nothing came up that was usefull, sooo.... How do you do the mazdausa magic vin thing mentioned above.

man do I hate bein a noob....

--JiM

Originally posted by pr0ber
venting....

ok... little background - I first put money down on a car 3 weeks ago. It was the exact car I wanted except it had a nav system on, which I didn't really want but I was just going to take it any way. The story was the car was ordered in Febuary by the dealer and was comming in the 2nd shipment, which at that time (3 weeks ago) was the first week of August. So all was good except the VIN number that they mysteriously couldn't find. But they assured me everything was on the up and up.


So after seeing my car did not show up on my dealer's inventory list on the Mazda site, I got a tad worried and decide to give them a call and see WTF was going on. My salesman was on vacation, so then I speak to the manager. I request my VIN number since I never got one in the first place.

His reply "I'm sorry, but your car has not been built yet. I have all the VIN numbers for the cars I'm getting in July and August... but I can give you your order number."

I was so extremely pissed off I just lost it and hung up.

So now it appears my car isn't comming until god knows when. The person that was going to buy my Probe will not wait any longer then August to buy the car. I'm pissed, and am left wondering if they car was even ordered in the first place and they decided to say it was ordered and threw on the nav, rear wing, and moonroof deflector just to get more money out of me :mad: :mad:


So if my car isn't even built yet, when the hell would it even come in???? :confused:


I have the same problem, except I ordered mine in January, the dealer ordered in February... an no VIN yet!! I spoke to 'my' dealer Thursday and was told that even tho' he was getting his pre-orders and his allocation by the 21st, mine was not yet built!
I was stunned to say the least - I presumed that orders would be built before the spec cars were.
So, is this standard these days or is it because Ford owns Mazda?
I am now trying to decide between staying with my 'order' or buying a 2000 Boxster S w/40k miles on it from a friend for $31k!:(

1 wait till the car i ordered comes in which will be like in a month or longer.
2. take the car that comming in 6 speed manual winning blue gt 1 package but the one i orderred didnt have navi just a spoiler this has everything fully loaded and it only has a 3000 diffrence .

What to do i cant take it anymore and i wont have my eclipse because its sold so no car for over a month or just a week.:confused: :confused:

Originally posted by j1mb0x99
I'd check the vin # but I doubt it has even been ordered yet.

If you have your VIN# you are definately ordered and either built or close to being built.

I have a similar situation. I put a deposit down in May. On June 12 I get an e-mail out of the blue that my car would be in the 1st week of July. Great! I sell my car (fortunately I have a back up). Then last week I call my saleswoman and ask for an update. She e-mails me back and now says late July. I email back asking what happened? No reply. Today I go to the dealer and she says she had just emailed and says July 15. I asked her in person twice for a Vin. Claims she doesn't have one. They have one car on the Mazda site... not mine. Is it possible to have a car coming in a week and not have a VIN? Sales woman claims Mazda has poor communication. I don't beleive they can't find a Vin for a car arriving next week. Make me feel better about this. Why string me out? No car on the 15th and I'm shopping around (for an 8 ;) )

Originally posted by j1mb0x99

-- Umm... I tried searching, but nothing came up that was usefull, sooo.... How do you do the mazdausa magic vin thing mentioned above.

man do I hate bein a noob....

--JiM

the magic is in the infoleak thread (http://www.rx8club.com/showthread.php?s=&threadid=5956)

Originally posted by Turbo1.8
I have a similar situation. I put a deposit down in May. On June 12 I get an e-mail out of the blue that my car would be in the 1st week of July. Great! I sell my car (fortunately I have a back up). Then last week I call my saleswoman and ask for an update. She e-mails me back and now says late July. I email back asking what happened? No reply. Today I go to the dealer and she says she had just emailed and says July 15. I asked her in person twice for a Vin. Claims she doesn't have one. They have one car on the Mazda site... not mine. Is it possible to have a car coming in a week and not have a VIN? Sales woman claims Mazda has poor communication. I don't beleive they can't find a Vin for a car arriving next week. Make me feel better about this. Why string me out? No car on the 15th and I'm shopping around (for an 8 ;) )

uh! would like to make you feel better, but they should have a vin # mazda communication is not that bad. every dealer has vins for the cars they are getting. look at the list in the mazda web page thread. try calling the sales manager instead of the sales person. you might get lucky and your car will show up, but in my opinion---your screwed....sorry:(

I'm still holding out hope that those of us without VIN#s will get lucky and the cars will magically appear at the dealer...

I could hold out till late Sept... but only if I had another means of transportation. Think the dealer could set me up with a beater until then....?

Originally posted by ibfubar2000


in my opinion---your screwed....sorry:(

I wouldn't be surprised if you're right, however, I can't understand their motivation if this is true. I looked her dead in the eye during this conversation. She either believes what she is telling me or she is the best damn liar I've ever met. One thing I forgot to mention. She says the car has my name on it. To the best of my knowledge, this is not an official Mazda thing since I have never received any e-mails, gifts, etc. I didn't expect any becasue I ordered from their allocation. Would having my name on it change anything? Also, she says their car on the Mazda site won't be in until the end of July. My car will be first. Please let this story be legit.

well hopefully im wrong and you will get your car. but if you fo not get it within the next couple weeks, then you should start calling other dealers. as far as your name on the rx8 that is a dealer thing the use it to track the cars in their stock. mazda had nothing to do with that. it is up to the dealer to give the correct car to the correct customer.

Originally posted by ibfubar2000
well hopefully im wrong and you will get your car. but if you fo not get it within the next couple weeks, then you should start calling other dealers. as far as your name on the rx8 that is a dealer thing the use it to track the cars in their stock. mazda had nothing to do with that. it is up to the dealer to give the correct car to the correct customer.

Thanks! ...fingers crossed...

Originally posted by Turbo1.8


I wouldn't be surprised if you're right, however, I can't understand their motivation if this is true. I looked her dead in the eye during this conversation. She either believes what she is telling me or she is the best damn liar I've ever met (duh! car salesman). One thing I forgot to mention. She says the car has my name on it. To the best of my knowledge, this is not an official Mazda thing since I have never received any e-mails, gifts, etc. I didn't expect any becasue I ordered from their allocation. Would having my name on it change anything? Also, she says their car on the Mazda site won't be in until the end of July. My car will be first. Please let there be one honest car salesman on the planet.
they said the same thing to me the car has my name on it which is really pissing me off. My car will be gone tommor so no car for a month thats not right for them to do this to me. First saying my car is comming in this week and then today they say my car isnt even at port. Its a whole bunch of b.s but i still wont be a sell out and go to another car im sticking with the rx8 . Its the only car with rotary and i like to be diffrent i dont follow what other people do. or pick.

Originally posted by zoom44


the magic is in the infoleak thread (http://www.rx8club.com/showthread.php?s=&threadid=5956)

Thank you very much, it is just what I was looking for.

- JiM

Originally posted by eclps0

they said the same thing to me the car has my name on it which is really pissing me off. My car will be gone tommor so no car for a month thats not right for them to do this to me. First saying my car is comming in this week and then today they say my car isnt even at port. Its a whole bunch of b.s but i still wont be a sell out and go to another car im sticking with the rx8 . Its the only car with rotary and i like to be diffrent i dont follow what other people do. or pick.

also it isnt mazda corp that is the problem it is the dealers fault for not doing the paperwork properly. perhaps you could buy from another dealer instead...

well good news I guess...

I called up the dealer and they transferred my name from my old car to the Black 8 with the grand touring package they have comming in sometime in August.... yes this one actually has a VIN and shows its on a boat - big improvement!!

I was going to bitch them out but decided to not even waste my time. They understood how pissed I was and apologized and was nice to me so that was good enough.

So I'm now getting the black/red interior which I did actually start liking just within the last week or two and ditching the nav system which I really never wanted and saving $1k in the process.

I guess all is well that ends well :p

You only put down money 3 weeks ago and are upset? I ordered and put down money at the beginning of January, but that car won't be delivered until August or so. But.... the dealer ordered it incorrectly and we didn't catch the error until it was already being built, so they changed a later order. That car won't be delivered until at least September.

The real kicker, though, is that I walked into another dealer last week and the guy basically told me they were receiving one exactly like I wanted, except in blue. After seeing the blue I had already decided that I wanted either blue or green (original order). The person who ordered it did not put a deposit down, and the guy basically told me that he'd give me a call and the first person to show up to buy it would get it.

I'm still baffled as to what the January deposit was actually supposed to achieve if I can walk into a dealership the week before they arrive, win a footrace on delivery day, and have the car a couple of months before my 1st allocation pre-order arrives. That plus all these dealers are getting dealer stock cars.

I suppose that:

1. Pre-ordering ensures that you get exactly what you want rather than taking the best match from what the dealer gets.

2. Receiving dealer stock ahead of some preorders gives the dealers another month or so of selling to buyers who are less committed to this particular car, whereas anyone placing a non-refundable deposit half a year in advance will still probably buy it when it does arrive.

3. Dealers would rather have a smaller number of cars over a longer period of time rather than getting all the dealer stock at once at a later time. As long as the cars are both rare and hard to get they have the negotiating power.

4. They expect the car to sell well. If a pre-order cancels they simply sell the car to someone else, probably for more money. As long as demand is high and demand outstrips supply they don't need to cater to anyone in particular. Plus they get to keep the deposit! (Although dealer #1 has agreed to refund mine if I choose to cancel due to the screw-up).

5. From my point of view, I have given the dealer the deposit plus any interest it would have accrued over the half-year it has been out of my bank account. From the dealer's point of view, they sweetened their bottom line in January but will have to sell an in-demand car to me at MSRP minus the deposit at some later date. They may as well postpone the day of reckonning as far as possible and sell cars at MSRP+ today and MSRP- tomorrow rather than the other way around.

Of lot of this is "Conspiracy Theory" thinking, so I'm not suggesting that they are conciously and deliberately doing the above. It does point out that the dealers' interest is NOT well aligned with our interests, and that the economic forces on the dealers discourage rather than encourage them to make us pre-order customers satisfied.

Mazda and the dealership owners have longer-term reasons to not screw us over, since they care collectively about the total number of cars sold over the lifetime of the product and customer loyalty and word-of-mouth to the Mazda brand or dealership. But the salesmen and other employees that actually interact with the customer are mostly concerned about the short-term bottom line. Losing a customer over the long-term doesn't mean anything to someone who gets paid for what they sell this month and isn't going to be around years from now to miss the lost business.

I'm frustrated. I may have an RX-8 tomorrow or I may not have one until September. But I'm going to be really pissed if or when I start seeing them on the road and I'm not driving one.

SGC

this time he said te car will be in from anytime from now to aug which isn that bad and he said if he sees a car come in with eveything i ordered my nam eis on it so if a blue gt 1 6 spped comes in its mine which is really good.

Originally posted by SGC

I'm still baffled as to what the January deposit was actually supposed to achieve if I can walk into a dealership the week before they arrive, win a footrace on delivery day, and have the car a couple of months before my 1st allocation pre-order arrives. That plus all these dealers are getting dealer stock cars.


SGC

My January deposit and pre-order meant for me, was: 1) that I had a car spec'd out the way I wanted. 2) A guaranteed MSRP because of my purchase agreement. 3) Guaranteed only to me because of my purchase agreement.

Bottom line - a piece of mind.

If the dealership failed to pull through with those three - then they'd have a lawsuit on their hands.