View Full Version : Why are they making us wait?
compaddict 07-01-2003, 08:17 PM And why are we not getting official reasonable answers from Mazda?
What's up with this garbage?
Summer is a wasting.. As we wait holding back our plans waiting for our delivery date to come.
Vince
RX-Nut 07-01-2003, 08:25 PM no one knows and no one wants to say....
personally I would love to have it by the 3 day weekend.. I swear I would down a bunch of full tanks of gas over the course of the holiday...
If Mazda was smart, they really should bust it out before the holiday.
tribal azn2 07-01-2003, 08:53 PM because mazda is fuken stupid
ibfubar2000 07-01-2003, 09:07 PM Originally posted by tribal azn2
because mazda is fuken stupid
WOW!
RX-Nut 07-01-2003, 09:25 PM Ahh yes the wait is killer...... driving even the best of us insane.. hehe
I jus keep chanting to myself.. just a few more days.. just a few more days... hum de dum...
I like to think a few more days is better than a few more months.. :eek:
Originally posted by tribal azn2
because mazda is fuken stupid
It's only a car, Tribal azn2. I think Mazda is doing a pretty good job and you'll eventually get your car. Relax!
compaddict 07-01-2003, 09:33 PM As much as I like Mazda I'm starting to lean toward the "stupid" answer.
And Mazda "doing a pretty good job " would include much more communication and a little hand holding as well.
Don't get me wrong I really appreciate the pre-order opportunity and the thought behind it. The implementation leaves much to be desired.
Vince
ibfubar2000 07-01-2003, 09:37 PM quote:
--------------------------------------------------------------------------------
Originally posted by tribal azn2
because mazda is fuken stupid
--------------------------------------------------------------------------------
ok. speaking in defense of mazda. they always said mid-july delivery. they never said anything else oficially. everything i have posted was always unofficial and rumors. mazda is sticking to their july delivery!! and unless you actually work for mazda corporate we have no idea what goes on behind the scenes!! i really dont think anybody can really bitch too much unless the cars are not released in july then we will all bitch!!
pmacwill 07-01-2003, 09:40 PM they are making you wait so that my car, which just got off the boat yesterday, can be delivered to me at the same time yours is delivered to you. I ordered Jan 8, as soon as I could, so I am entitled to my car as early as anyone else. Makes perfectly good sense to east coasters.
Superfan 07-01-2003, 09:50 PM Originally posted by pmacwill
they are making you wait so that my car, which just got off the boat yesterday, can be delivered to me at the same time yours is delivered to you. I ordered Jan 8, as soon as I could, so I am entitled to my car as early as anyone else. Makes perfectly good sense to east coasters.
I beg to differ. The cars should have been delivered upon availability. No matter what coast, I don't see the point in making the west coast wait 2 extra weeks while the east coast cars show up. The only thing I hope for and I'm not holding my breath, is that the cars are delivered by the long weekend. It would suck if I get the call mid next week and not be able to enjoy the car till the weekend.
brothervoodoo 07-01-2003, 10:04 PM Since no one is privy to Mazda's internal thinking mechanisms, who is to say.
I tend to agree with pac, that it seems that the 1st and 2nd allocation will be appearing together or if not, the 2nd will not be far behind. The turnaround for port options on the 2nd boat will probably be quicker. Bad for the guys who have been waiting since the 1st boat good for the 2nd.. oh well..
Second guessing only goes so far, apparently Mazda has a plan and from their perspective I bet they are executing exactly how 'they wanted'. But looking from the outside in, they appear to be planning one big rollout....
eccles 07-01-2003, 10:52 PM Originally posted by Superfan
It would suck if I get the call mid next week and not be able to enjoy the car till the weekend. The day mine's delivered, I predict I'll be struck down with a bad case of peritrochoid proximity syndrome, and quite unable to work. Possibly the next day, too. :)
Urchin 07-01-2003, 11:14 PM .they are making you wait so that my car, which just got off the boat yesterday, can be delivered to me at the same time yours is delivered to you. I ordered Jan 8, as soon as I could, so I am entitled to my car as early as anyone else. Makes perfectly good sense to east coasters.
By making me in Arizona wait will not get you your east coast car any faster. So you want to impose on me so you do not feel left out. Poor Baby.
tribal azn2 07-01-2003, 11:37 PM Originally posted by Urchin
.
By making me in Arizona wait will not get you your east coast car any faster. So you want to impose on me so you do not feel left out. Poor Baby.
yea serious. this is so dumb, some people will get their cars later then others so mazda decides to make everyone wait, real smart. thats the type of "crime of passion" mentality. "if i cant have you, then nobody can"
the car industry has always worked like this. west coast gets their cars first then it spreads to the rest of the country. why change it now. if u east coast people want ur cars at the same time then move to the west coast or just stop complaining. delaying cars that r already ready to be delivered just pisses off more people.
and all this stuff about mazda officially stated june-july release is crap. 1) it doesnt hurt to be ahead of schedual. if u had a project assigned, and u have 3 months to do it, do u do it at the last minute?. 2) regardless of the "official" release time frame mazda gave, it shoulda been out in may, if not AT LEAST june. if school starts at 8am and u say ur going to be there at 11am, and u show up at 10am, r u still late? yes. 3) mazda should of used subarus release of the STi as an example of how to release a car properly. the release of the STi was simply fuken amazing. subaru officially said that cars would be here between july-august, but instead they shock everyone and released them in MAY!!!!. other gripes: 4) mazda said they would have a tracking system for our cars during every step of our car build/delivery, never happened. 5) mazda dealers themselves, look how many plp r very unsatisfied and pissed at their dealers.
had to get that off my chest.
ibfubar2000 07-02-2003, 12:06 AM another thing to think about... this is a 2004 car. most 2004 cars are not released until august-sept. cars that are realeased may-june-july are considered half year models like the 2003 1/2 mazdaspeeds that just arived at our dealer. so maybe it will be a couple more months. i have not seen any 2004 models anywhere on the mazda web page (or at my stuff at work), except where we had to change the header, which is probably just sitting waiting until aug-sep before it gets moved to a link......just something else for you to rant about....
Ahura 07-02-2003, 12:15 AM Originally posted by tribal azn2
the car industry has always worked like this. west coast gets their cars first then it spreads to the rest of the country. why change it now. if u east coast people want ur cars at the same time then move to the west coast or just stop complaining. delaying cars that r already ready to be delivered just pisses off more people.
*snip*
1) it doesnt hurt to be ahead of schedual. if u had a project assigned, and u have 3 months to do it, do u do it at the last minute?. 2) regardless of the "official" release time frame mazda gave, it shoulda been out in may, if not AT LEAST june. if school starts at 8am and u say ur going to be there at 11am, and u show up at 10am, r u still late? yes.
Complaining? I don't see anyone complaining except for a few West Coast people. Eastern cars are not delayed (so far), therefore we have no reason to complain. I am completely satisified with a mid-July delivery, which is right smack in the middle of Mazda's original estimate of June-August. We're just getting a little antsy here so close to release.
You can't really compare this with a school project. It is much more complex. There are endless checkpoints (i.e. quality, performance, reliability, compatability with N. American conditions, etc) to make sure this car is near perfection. Minor details and late-minute problems will always cause delays. Mazda does not want another screw-up like the release of the 3rd gen RX-7. I'd take a delayed car over a problem-ridden car anyday.
So you think every manufacturer should give a false timescale and "surprise" the public? So what's the use of the timescale? Mazda's stuck with their ETA of June-August since the pre-orders started. Dealers (April in my case) and optimistic people who always take the earliest stated date (June) have skewed this date to turn us into haters now. Your point #2 isn't a good analogy since being at school is a deadline, and Mazda gave us a time window. They have all the right to release the cars within their specified window.
Relax... Breath... your car will be here soon. In the end, you'll forget about this whole ordeal and just be glad you bought an RX-8.
Its all part of the ownership experience imo,
when we actually get the delivery of the car its kinda anti climax in a sense? cos imo that when the repayment, insurance, road tax bla bla bla starts. although by then we get to enjoy the car and zoom zoom it around :D maybe thats a different way of looking at it
oh well just my 2cents
:D
The Beav 07-02-2003, 12:17 AM Originally posted by ibfubar2000
another thing to think about... this is a 2004 car. most 2004 cars are not released until august-sept. cars that are realeased may-june-july are considered half year models like the 2003 1/2 mazdaspeeds that just arived at our dealer. so maybe it will be a couple more months. i have not seen any 2004 models anywhere on the mazda web page (or at my stuff at work), except where we had to change the header, which is probably just sitting waiting until aug-sep before it gets moved to a link......just something else for you to rant about....
subaru started selling 2004 models a while ago, kinda seems weird to me, i guess the 2003 models are kinda gonna be rare, is it me or car companies releasing cars early and early in the year for the folllowing model year
The Beav 07-02-2003, 12:18 AM Originally posted by REX8
Its all part of the ownership experience imo,
when we actually get the delivery of the car its kinda anti climax in a sense? cos imo that when the repayment, insurance, road tax bla bla bla starts. although by then we get to enjoy the car and zoom zoom it around :D maybe thats a different way of looking at it
oh well just my 2cents
:D
yeah i'm still pretty scared of making payments on a car, this will be the first car i didn't just save up and buy out right, and insurance is gonna go up alot for me, so i'm kinda scared and excited at the same time, but then again i dont' get mine till at least september so i guess it's a bit early to be either
ibfubar2000 07-02-2003, 12:21 AM Originally posted by The Beav
subaru started selling 2004 models a while ago, kinda seems weird to me, i guess the 2003 models are kinda gonna be rare, is it me or car companies releasing cars early and early in the year for the folllowing model year
yes some car makers have released the 2004 models already. but if you look at the mazda web page, they have not released any 2004 models yet...
JaxFL_RX8 07-02-2003, 06:55 AM My understanding of the delivery timetable was June-August, but on Mazda's website it was explained if you ordered in Jan, you got it in June, ordered in Feb, you got it in July, ordered in March, delivered in August.
And certainly a National Roll Out was never mentioned ANYWHERE, and I've yet to see that explanation printed anywhere officially.
KKMmaniac 07-02-2003, 07:07 AM "The day mine's delivered, I predict I'll be struck down with a bad case of peritrochoid proximity syndrome, and quite unable to work. Possibly the next day, too."
Brilliant excuse eccles! I think it will be an epidemic, occurring mid-July.
Regarding time of delivery; yes, we want our cars now, but shouldn't those of us in colder climates get our cars first, so we don't need to break them in, in harsh, frigid temperatures and conditions?
Just kidding, let's hope we all get our cars well before then!
And incidentally, I took delivery of my 2002 WRX model mid-March of 2001.
cw007 07-02-2003, 07:16 AM As it happens here in the UK told the same thing. Jan/Feb order delivered in July/August and so on. Now we are looking at Late October at the earliest with the explanation that demand in the US and Japan exceeded expectations such that we UK pre-orders suffer to the markets of the world. (Europe is actually classed as the third market behind the US and Asia/Japan)
TreknMazda 07-02-2003, 09:03 AM Originally posted by ibfubar2000
another thing to think about... this is a 2004 car. ... i have not seen any 2004 models anywhere on the mazda web page (or at my stuff at work), except where we had to change the header, which is probably just sitting waiting until aug-sep before it gets moved to a link......just something else for you to rant about....
Actually, it is good that the Mazda website doesn't allow Joe (not-in-the-know) Public look at our cars yet. Because they be thinking they can buy them! Don't want somebody with wads of cash trying to tempt the dealer to sell your RX-8 do you?:mad:
Superfan 07-02-2003, 09:15 AM Originally posted by Ahura
You can't really compare this with a school project. It is much more complex. There are endless checkpoints (i.e. quality, performance, reliability, compatability with N. American conditions, etc) to make sure this car is near perfection. Minor details and late-minute problems will always cause delays. Mazda does not want another screw-up like the release of the 3rd gen RX-7. I'd take a delayed car over a problem-ridden car anyday.
LOL. If they were to fix every problem on a 3rd Gen RX-7 before delivery I think we would still be waiting ;)
javahut 07-02-2003, 01:17 PM Yeah, I think I've been pretty patient. But this thing about the cars ARE here now, but Mazda won't/can't release them to us yet is bull. I can't get over the fact that I placed the order with a down payment 6 months ago. The car is now being sat on by Mazda at the port in Dallas just down the road. Apparently it's gonna sit there for at least the next 5 days (already been there a week), probably longer. FOR WHAT? The cars should be delivered as they become available, ESPECIALLY since we've already made payments on them 6 months ago. It shouldn't matter who gets theirs first. If the cars are here and they're ready, give them to us!
I haven't really cared up to this point, but it's gettin' to me that my cars gonna be sitting at the port for some unknown reason all weekend. And I'm startin' to feel taking possesion of it when it gets here is gonna be a little less exciting and fun than it would've been, because I'm developing a little animosity towards Mazda over letting my car sit at port for days, for no apparent reason.
zoom44 07-02-2003, 01:38 PM peritrochoid proximity syndrome
cough cough i feel a little of that cough coming on already and the car is cough cough still on a boat cough cough cough:p ;)
Urchin 07-02-2003, 01:44 PM I haven't really cared up to this point, but it's gettin' to me that my cars gonna be sitting at the port for some unknown reason all weekend. And I'm startin' to feel taking possesion of it when it gets here is gonna be a little less exciting and fun than it would've been, because I'm developing a little animosity towards Mazda over letting my car sit at port for days, for no apparent reason.
That is the problem, Mazda creating unneeded animosity among some (me included) that will detract from the experience. I can handle bad news a lot better than no news, especially when rumors start flying. Mazda, if there is a legitimate reason to hold my car for over two weeks now, please tell me, otherwise please let me have my car.
Hercules 07-02-2003, 01:51 PM Originally posted by Urchin
That is the problem, Mazda creating unneeded animosity among some (me included) that will detract from the experience. I can handle bad news a lot better than no news, especially when rumors start flying. Mazda, if there is a legitimate reason to hold my car for over two weeks now, please tell me, otherwise please let me have my car.
*shrug*
I was *really* hoping to have the car by this holiday weekend... it would have been nice to have a full three days to enjoy it.
:(
ZoomZoom 07-02-2003, 02:06 PM I cannot believe that Mazda are holding the cars so that they can release them all at the same time. But if that is true I suspect that nobody will be receiving their cars until sometime in August... you see I've been on the waiting list since April 2002 and I guess Mazda is waiting until my car is ready for delivery! :D :D :D
XUrotaryrocket 07-02-2003, 03:09 PM This delay, as much as it is nerve-racking, is a GOOD THING. There is no east coast/west coast thug rivalry or anything else for that matter.
Mazda seems to be making sure that ALL or MOST OF the preordered cars get to there owners first and around the same time. How would you like it if half of the cars on the first truck were NOT preorders..... and yours wasn't on it??????????
No matter WHEN these cars come out........ whether it was April or whether it will be October...... there is going to be a bunch of whiners who bitch and moan at the last second cuz they can't stand it. If you are having touble with your dealer... then bitch away. If it's just an issue with Mazda and their plans...... don't waste your breath - nothing you can do.
So, for anyone who is being an ass about this I hope the rotary gods shower your cars with problems from the second you drive your cars off the lot. (oh, but wait.... another reason for the long delays is to make sure that doesn't happen..... silly me I forgot)
THIS IS NOT THE RELEASE OF SOME SHITTY NEW ECONOMY CAR - THIS HAS TO BE DONE RIGHT...... OR MAZDA (and any hopes of our 2-seater) WILL BE FINISHED !!!!!
LesPaul 07-02-2003, 03:29 PM Let 'em moan and groan. We're all friends here (for the most part), and we can understand the frustration at having to wait. That's part of the beauty of a forum like this, we can vent and rant to people that understand and can empathize.
Also, despite our occassional "insider" information, we really don't have all the facts.
(But if anyone asks, it doesn't bother me that west coast, or late orders get delivered before my Jan 10 pre-order. Well not too much.)
XUrotaryrocket 07-02-2003, 03:44 PM Originally posted by LesPaul
That's part of the beauty of a forum like this, we can vent and rant to people that understand and can empathize.
Also, despite our occassional "insider" information, we really don't have all the facts.
Amen. I could not have said it better. I think the frustration is getting to most of us...... and all we can do it sit and type BS on a computer to feel better........;)
tripwire 07-02-2003, 03:52 PM This is what Mazda N.A. had to say when I inquired about my car. I get the impression that they are tired of people asking. I'll shut up about it and just wait for it to come, like Christmas, Death, Taxes, etc....
Tripwire, while we certainly appreciate and understand your eagerness to receive your RX-8 and are very encouraged by your enthusiasm, we must remind you that the Pre-Order program does not offer to-the-minute tracking of your vehicle. Rather, as we have advised, you will be sent e-mail updates regarding the major developments in production and delivery.
Your delivery date remains to be mid July, and you may keep
in contact with your dealership regarding when to arrange for pick-up when it arrives.
Understand that the "on the water" and any other dealership terms that you referred to are markers for dealerships, and not customer updates.
If you would like to inquire with your dealership about any updates that they have, please feel free, but understand that no further tracking will be initiated by this office. Updates will be sent by the Pre-Order Program Update when your vehicle is on its way to the dealership.
We thank you for your patience and keep in contact with your dealer until mid July, when your vehicle is expected to arrive. Feel free to inquire about any changes to the [pre-order] if you have not received your status update by mid July.
-EOF
tripwire 07-02-2003, 03:54 PM ... and I won't be surprised if I get the "your car is at the dealership" e-mail a month after I have it.... :)
compaddict 07-02-2003, 05:30 PM Thanks to Fubar we have an official answer from Mazda:
http://www.rx8forum.com/showthread.php?s=&threadid=6020
Thanks Fubar!
To Mazda: You have all of our email addresses and we are all freinds so don't be afraid to send us a little something!
Vince
Mazda Monkey 07-02-2003, 11:20 PM XUrotaryrocket hit the nail on the head! Mazda is in business to make money. Can you believe that? Sales are down, you think Mazda will hold cars at the port so they all get released at once? You have to be joking! They would love to sell every one of those cars as fast as possible. It costs alot to let them sit around, but not nealry as much as it would cost to bring them all back for recalls because they rushed them to market. This is a do or die year for Mazda & if the RX8 fails, you can kiss the Rotary engine goodbye forever.
The car will be just as new to you in two weeks as it would have been next week.
LesPaul 07-03-2003, 08:33 AM So Mazda tells Tripwire: "Rather, as we have advised, you will be sent e-mail updates regarding the major developments in production and delivery. "
LIE!! I pre-ordered January 10. I have received ZERO, NONE, ZILTCH "e-mail updates regarding the major developments..."
If Mazda's customer service department did as they promised to do (e-mail us occassionally) we would not need to bug Mazda or our dealers and they would not have to respond to Tripwire in a snotty, condesending, lecturing message. ARGH!!
compaddict 07-03-2003, 09:34 AM Monkey: Your missing the point completely.
The point is the lack of communication and the misinformation that follows both from dealers and the rumor mill.
Mazda could have saved me a lot of time the last two weeks if they would have told me what was happening. I check these forums forty times a day for information so I can plan my time to coincide with the arrival of my much-needed RX-8.
Vince
zoom44 07-03-2003, 12:49 PM Originally posted by LesPaul
LIE!! I pre-ordered January 10. I have received ZERO, NONE, ZILTCH "e-mail updates regarding the major developments..."
ask your dealer what day they actually placed your order . and if they put your email address mailing address and ph. number in at the same time. make them show you it. you will probably find (like many of us have) that your dealer did not not do all of these things an further more did not do them on the day you have been led to believe.
LesPaul 07-03-2003, 01:12 PM I suspect you are correct, Zoom44. I did all I could since January 10, when I ordered. They claim to put my order in on January 15. I followed up by phone and e-mail and stressed how important it was to me to be part of the pre-order program and to confirm my order. They were dismissive and condescending, all along the way. I still have no reasonable explanation for why my car isn't on one of the first boats. I bet it has more to do with my dealer than MazdaCorp.
zoom44 07-03-2003, 01:23 PM i understand what your talking about i have had the same attitude given to me since jan. 8th. evn just a little more than a week ago i had to find out thru this forum that my car wasn't one of the ones listed at my dealer. i then had to jump on the dealer and make him find me a car that was on it's way here. if i had not done that they would have just given me the same "oh we didn't do anything wrong it must be mazda's doing" crap that i have had all along. the mazda rep did find one that was headed for dealer training that is on the boat due at the ports next week and it has now been diverted to my dealer for me. you need to go jump thowner of your dealership and make them find you a car.
LesPaul 07-03-2003, 01:58 PM I e-mailed my dealer today, again, and this is the response they gave me:
"our system still has no dates for our rx-8's. we are going to relay these questions to [regional manager] and hel will contact you."
On the inventory they show four cars. I asked if any were expected in before mine (since I was the first pre-order in my town: January 10). No info.
I've been dealing with the regional manager. Last week he said he was sorry for the delay and that he'd give me RX8 hats.
zoom44 07-03-2003, 02:41 PM they never ordered your car. if they show 4 in their inventory but none of them are your's, you need to be prepared to walk away. is there another mazda dealer in your area? go to them tel them exactly what is going on your dealer is showing 4 cars none of them yours even though you ordered when you did. tell the other dealer everything then ask them to find you a car. when he starts calling the regional mazda guy looking for a car for you they will tell him about the other dealer and that should light a fire under them.
RX-Nut 07-05-2003, 10:34 PM Take this for what it's worth, but today, another dealer here says the delay is due to faulty power mirrors.. some of the cars have them and they are holding them all until it is fixed.. They also say they want to release them to the dealers at the same time..
Whether that means all the dealers here.. or nationwide I do not know..
compaddict 07-06-2003, 10:46 PM Faulty mirrors? Dealers can be so funny when they talk!
Vince
akrx8 07-06-2003, 10:56 PM the mirror part is true from what i was told.my dealer is so cool that he updates me once a week.i was told that the confrence call he was told that 15% of the cars had mirrors that wouldnt retract and they were still waiting for epa approvel.was also told that the cars would roll out to dealers 7/7/03.
RX-Nut 07-07-2003, 12:45 AM THATS TOMORROW! COME ON MAZDA GODS!
compaddict 07-07-2003, 12:55 AM This implies that there is nothing wrong with our cars and Mazda is just checking to make sure they are perfect.
http://www.rx8forum.com/showthread.php?s=&threadid=6020
I for one really want to believe Mazda and will give them the benefit of my trust.
Vince
Originally posted by akrx8
the mirror part is true from what i was told.my dealer is so cool that he updates me once a week.i was told that the confrence call he was told that 15% of the cars had mirrors that wouldnt retract and they were still waiting for epa approvel.was also told that the cars would roll out to dealers 7/7/03.
I don't understand about mirrors "retracting".
Toadman 07-07-2003, 10:47 AM Folding mirrors. Imports have them for shipping clearances when they wedge them on board like sardines.
eccles 07-07-2003, 12:42 PM Originally posted by Toadman
Folding mirrors. Imports have them for shipping clearances when they wedge them on board like sardines. I believe it's also a federal safety requirement that mirrors be able to fold or break off when a certain amount of force is applied. Supposed to protect pedestrians' kidneys or something.
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