HATES these new voice activated menus that companies are using for their customer service lines!!

They always have stupid names and act so trite. Oh, and they never understand me. Whoever thought that this is better than pressing a button at this stage in the technology is an idiot.

Oh and if you try to mash zero to talk to a real person, 'emily' in my case, says 'I'm sorry, I didn't understand that. Would you like me to repeat your options' :mad:

Yea they suck. Also, it has to be really really quiet when you are on the phone. The system picks up any audible noise and they go "I'm sorry, I did not understand your request. Please try again." And you got to listen to the whole damn spiel again. Then you're like, 'you asshole. i didn't say anything.'

Arrowhead (bottled water) uses one, and I was skeptical but it does remarkably well. Seems to work very seamlessly even when I tried to shake it up a bit. :)

The problem with some automated voice lines has more to do with how the interaction is designed. Try this one and see if you don't feel like shooting yourself by the time they finish their preamble. "Blah blah blah blah....This information is contained in a series of menus... blah blah blah". ACK!!!!

1-877-643-3779

Then they give you 2 nanoseconds to press a key before telling you that you havent pressed any keys. If you do drill down to get to a useful menu, the same thing happens. You listen to all of the options and then as you're reaching to press your choice, it tells you that you havent pressed any buttons; says "goodbye" and hangs up!

Now, you'd think maybe this is a new system and they're working out the bugs. Sorry, it's been like this for at least 8 years. And, it's a new voice so at some point they "revamped" it.

"We're talkin' 5th season of 'Night Court' LAAaame"! - Eric Cartman

Arrowhead (bottled water) uses one, and I was skeptical but it does remarkably well. Seems to work very seamlessly even when I tried to shake it up a bit. :)

The problem with some automated voice lines has more to do with how the interaction is designed. Try this one and see if you don't feel like shooting yourself by the time they finish their preamble. "Blah blah blah blah....This information is contained in a series of menus... blah blah blah". ACK!!!!

1-877-643-3779

Then they give you 2 nanoseconds to press a key before telling you that you havent pressed any keys. If you do drill down to get to a useful menu, the same thing happens. You listen to all of the options and then as you're reaching to press your choice, it tells you that you havent pressed any buttons; says "goodbye" and hangs up!

Now, you'd think maybe this is a new system and they're working out the bugs. Sorry, it's been like this for at least 8 years. And, it's a new voice so at some point they "revamped" it.

"We're talkin' 5th season of 'Night Court' LAAaame"! - Eric Cartman


Slowest .... speaker ... ever ....

O M G....they are the bain of my existence! Get this, I tried to cancel my AOL account last night and if you want to cancel your account, you have to press or say 5. Guess what, neither one worked! How convenient! I did manage to get through by pressing zero and holding for 22 minutes! What a long story this could be. Anyhooo.........I do not like them very much! ;)

Slowest .... speaker ... ever ....

LOL, the previous woman's recording was even s...l...o...w...e...r, if you can believe it! The script is pretty much, if not exactly the same. It's as if they think we're from Mars and they have to explain the whole concept before they get started. It only makes it more ironic that for some reason they thought they needed a new speaker, but apparently saw nothing else wrong with the system. Oh, I think the automated transfer to an operator is a new thing. Before it would just hang up if you missed hitting 1 before the nanosecond timer went off. Still hangs up on the lower menus though, so that's cool.

There is a good side to this automated thing. Sprint has the automated woman that you can "tell" what you need. I find it very enjoyable to cut her off in mid-sentence every time she starts to say something since I have called enough times to know the menu by memory. I keep hoping that if I call enough and cut her off she will eventually screw up and they will have to start over with a new woman/man's voice.

Oh and if you try to mash zero to talk to a real person, 'emily' in my case, says 'I'm sorry, I didn't understand that. Would you like me to repeat your options' :mad:
The 3rd or 4th time I hear this line I want to kill the woman! Pay attention to me you computerized bimbo!

Worse, I had a telemarketing call yesterday and got a message saying they didn't have a representative available, so they'll call again later. WTF!