NEGATIVE: Bad Mazda Dealerships [Archive]

Aratinga

04-20-2004, 03:45 PM

Chrisbert

04-20-2004, 04:03 PM

Moss Robertson - Gainesville GA.
Service - Negative. Took car in for scheduled appointment to have oil pan TSB done. They lied to me about the repair time and took 3 days to do a 2 hour job. Said their Mazda Master Mechanic was unsure about how to do the work. Yikes!

emailists

04-20-2004, 05:23 PM

Manhattan Mazda (Manhattan Auto group)- NEGATIVE

WHo knows - maybe they are overworked, but I have been dealing with them on and off for years (with my ford probe)
and they just don't seem to listen. (nor are they accomodating, have loaner cars, whai U wait appointments, etc)

Aside from breaking my glovebox damper and not telling me about it- they wanted me to leave me car for a day just to ID the broken part- then need it another day to fix. They had no idea about doing the "L" flash even though I gave them the TSB- "not available from Mazda" they said.

They replaced my cd unit with MP3 unit- didn't give me the CD player back- it's mine it was 3 weeks old - why shouldn't I get it back? Now they cant find it. AFter giving them the part #, they Said they would order glovebox damper, when I called to schedule appointment- they said they forgot to order it.

Also why did it take 2 days to install my mp3 player and airbag recall when I had an appointment set up in advance and all parts were there waiting? My salesman said the paperwork was the problem, proving I actually paid for the MP3 player when I bought the car. "redtape " he called it. They are owned and opperated by Ford I believe. They are one sad organization, but the only dealer in Manhattan. I bought from them but wish I didn't. (reason: they had the car I wanted and were bargaining since it was winter- normally very high priced) I have real horror stories about my Probe GT in thier service dept.

(also the only way they would give me first oil change for free -even thought at sale they said they would- was for me to bring them the un filled out dealer survey and let THEM fill it out- which I didn't)

BARK

04-25-2004, 07:40 PM

Dave Wood Mazda, Newmarket, Ontario - INCOMPETENT.

Service tech used 5 litres (>5 qts) for a routine oil change.

Cheers

Zedcaster

04-27-2004, 07:51 PM

Signature Mazda - Richmond BC (Vancouver) Indifferent
Bought car - tank half empty
Down 3 liters of oil

Previous oil change - they claim to have overfilled oil causing airbox to get contaminated -don't buy it..why would oil be so far down??
Installed new floor mats without bracket - even after special ordering same
Jury's still out, but...so far not impressed.

Zedcaster

04-27-2004, 07:51 PM

SIgnature Mazda - Richmond BC (Vancouver) Indifferent
Bought car - tank half empty
Down 3 liters of oil

Previous oil change - they claim to have overfilled oil causing airbox to get contaminated -don't buy it..why would oil be so far down??
Installed new floor mats without bracket - even after special ordering same
Jury's still out, but...so far not impressed.

doccable

04-28-2004, 10:12 PM

Sales: Spradley-Barr, again. Negative. They were not cooperative, unwlling to work with me. I would avoid at all cost.

NAVILESRX8

05-01-2004, 02:58 PM

Champion Mazda in Brockton, MA

Replaced diff in my car
Work was good, fixed the car, but they just came accross as not giving a f*** about me or my car. Twice made appointments ahead of time and when I showed up I was given the run around and had to reschedule. So after 2 weeks of the initial diagnosis the car was repaired.

So they get a nuetral rating from me. I only used them because they are a block away from where I work and live.

rx8miami

05-01-2004, 03:16 PM

Potamkin Mazda, Miami Fl.
Sales Department- Major Possitive No b.s. and straight to the point negotiation. Left happy as heck
Servie Department-Major Negative The worst service department you have ever been to. Extremely unproffessional and uncooperative.

rx8miami

05-01-2004, 03:16 PM

Potamkin Mazda, Miami Fl.
Servie Department-Major Negative The worst service department you have ever been to. Extremely unproffessional and uncooperative.

DOMINION

05-03-2004, 05:29 AM

Courtesy Mazda
Las Vegas, Nevada
BAD
See clicky->CLICKY! (http://www.rx8club.com/showthread.php?s=&threadid=26496)

MEGAREDS

05-05-2004, 12:09 AM

Rosen Mazda, Waukegan Illiinois: Negative. Sales people were pushy - they ordered the only Touring Pkg in my color and trim to their dealership while I waited for them to "check local inventory," then announced I had to deal with them because they had the only car in the area that met my criteria. I upgraded to the GT and bought somewhere else - I'm not going back.

Liberty Mazda, Libertyville Illinois: Neutral. Sales guys were excellent, but service department always seems to want to charge for things that everyone else on this forum gets under warranty - like flooding repair or ECU upgrades. They did a nice job on air-bag recall, though -- no broken glove box and not a mark... hey, did they really do the recall work? ;)

Omicron

05-07-2004, 07:22 PM

Mazda of Lakewood, Colorado: Negative. Fed me a line of BS that "Mazda corporate won't pay for TSB work that people find on the internet." They've been good up until now, but this, coupled with the long drive to them, was the last straw. I'm going elsewhere.

Genom

05-10-2004, 03:46 PM

Ocean Mazda, Miami FL: NEGATIVE.

Took my car in for 15,000 service, and to have the leading coil packs on both rotors replaced as they had burned out. FIrst they gave me a runaround about how my car had already received it's 15,000 service and they would do the 20,000 one, essentially trying to screw me out of 1 scheduled service. Next I showed the service guy the blown coil packs, but when I picked the car up they told me there was no CEL and that it was fine. Had to make a bet with the mechanic who serviced the car to get them to put a timing light on the coil pack and verify that indeed, both where gone. Mechanic claimed he test drove the car and it was fine, and that was a lie too since the mileage when I dropped the car off and picked it up was .3 different. They do not know what they are doing and will treat you like a fool if you try to show them something. Very very Negative feeling here.

Edit:

To add on, last night I discovered they scratched my trunk lid by SLIDING my XM antenna all over the place, as well as not rotating my tires (and saying they did).

restob

05-11-2004, 08:42 AM

Jay AutoMall, GA: Positive/Negative: The sale rep there was trying to sell me a car in the lot and was igonering the color and package I was looking at buying. No problems with the test drive. As of right now, I plan to take my car there for service since it is only a 10 min ride. If things don't go well there, I will go to Auburn Mazda, which is 45 min away.

Turk

05-12-2004, 11:30 AM

Brown's Mazda of Alexandria, Virginia

NEGATIVE

Service Department: Major Problems. Over 2 months were spent figuring out my RX-8 had a damaged Catalytic Converter!! And yes, the CEL codes were not lying. :-(

Sales Department: Unsatisfactorily meet my expectations for communication and helpfulness. :-(

Turk

05-12-2004, 11:30 AM

affenage

05-12-2004, 12:33 PM

NEGATIVE- Martin Mazda Newark DE

I have had my car in the body shop associated with this dealer since Apr4. The body shop has repeatedly lied, or shaded the truth with me. Last week all the parts were in, and they "were going into paint tomorrow" - exact quote off my voice mail. Today an entire week later he says "they may get into paint by the end of the week - Monday the latest"
I was promised my car today - "with a little luck a little earlier, or maybe just a little later". Now it's mid to late next week - I would call another 7 to 10 days A LOT MORE THAN "A LITTLE LATER".
The management at the dealership seems to have no interest in the problems I am having - even though this body shop is an onsite subcontractor. I would say that 6 weeks to repair $2200 worth of damage is INSANE.
:mad: :mad: :mad:

sable

05-13-2004, 02:34 PM

Negative: Stone Mt Mazda on Hwy 78 in Georgia

glad you had good luck -- I DID BUY mine from them. Called to make an appt. for the M-flash about a month ago...the service advisor even has an Rx-8 himself, which I thought would help. He asked me "how do you know about the M-flash", etc. and told me they wouldn't do it unless I had flooded it. I carried it in anyway and told them it was idling rough (which it still is) and finally got him to agree to "let the tech look at it and see if he thinks it needs a flash"....

anyway - they did do it but it hasnt helped any of my problems. Plus the service advisor was very rude to me too -- asked if they could do an oil change while it was in -- I replied NO, I do those myself. Then he said, "so you want us to work on your car FREE but not let us do anything to get any money for" -- that really upset me.

I will give them one more try but that's it.

jtimbck2

05-13-2004, 04:55 PM

Holiday Ford/Mazda, Blacksburg, VA: POSITIVE for SERVICE, NEGATIVE for SALES.

I didn't buy my car there, because they never followed up to my initial contact via Mazda's pre-order website; I bought from Berglund Mazda in Salem, VA (experience = NEUTRAL).

But I've had good experiences with Holiday's service department; they're efficient, competent, and professional. My only complaint is my car is never parked in the numbered space they tell me when I go to pick it up; I always have to wander the lot to find it!

310Guy

05-15-2004, 09:23 PM

Santa Monica Mazda SUCKS!!!

They have the worst service manager. He's more worried about scoring with the ladies who work at the dealership than helping customers.

samsonite

05-24-2004, 10:22 AM

Galpin Mazda - Santa Clartia NEGATIVE

Took car in for air amplifier, 15k service, seat creak.

I said they could have the car for a few days since I was going out of town.

I got a call a few hours later saying it was ready. I went to pick it up and I got the following BS

1. air is within spec - I asked about the SB and he said that there was no SB about the air. I opened the glove box and showed him the print out. No response from him.

2. 15k - "oh. you wanted that done too?"

3. seat creak - we could not duplicate the problem. I sat down and made it creak for him. no response from him.

Synistyr

05-24-2004, 09:17 PM

When I purchased my 8, I was actually pleased with the vehicle knowledge that the salesman had (this was about a week after Mazda came out with the fact that the RX8 didnt actually have 250 hp), and the buying experiance was actually pleasing, I was very excited to drive my 8 off the lott.

However, the real problem with this joint actually happened when I had to bring my 8 in for services. The right rear strut had assed out on me and it was clearly under warranty, so I brough it in to get fixed.

They were nice enough to give me a loaner car... a wonderful 2001 puke green Protege, that was covered with dirt, and had the fantastic scent of wet dog inside. So I drove off to work in my 80 hp loaner car. About 2 hours later, I recieve a call from the dealership... the serviceman I was talking to said, and I quote, "Were not fixing this thing, you wrecked it", I was astonished at what I had heard. He told me that there was no way they were going to touch anything because I had clearly wrecked my car and then brought it in for them to fix.

Needless to say, I bolt in to the dealership to see what this tool was talking about. As I arrived, I was led back into the bay area... I just so happened to be walking past a BMW Z3 that was there for services... the driver side window was broken, totally spiderwebbed and the obvious owner was screaming her lungs out, asking what happened to her car. I would never had believed it if I hadnt heard it for myself, the serviceman looked at her and said, "It was like that when you brought it in". She went crazy, screaming at the top of her lungs... 2 minutes later, another service guy walked up and said "Im sorry, I hit it with my tool case"

I couldnt believe the spectacle that I just observed. I finally arrived at my car, that was up on the lift at the time. The serviceman showed me two scrapes on the undercarriage that clearly matched up to the ramp that led to the car lift. I thought I was taking crazy pills! I calmly pointed out how well the ramp matched up perfectly to the under carriage damage... it was obvious that they did it! This clown then tried to turn it around, like he was gonna do me a big favor and fix my car anyway.

Long story short, I will be taking my RX8 out to Las Cruces for services.

HiTMaNN

05-25-2004, 07:10 AM

wow you got a raw deal...

Kel Rx8

06-15-2004, 10:19 AM

maxon mazda in union n.j is garbage
worst finance manager's,service dept is crap.overall
horrible dealer stay far far away.

wayne mazda is my favorite even if i didnt buy my car from there
wish i did.

Labop

06-28-2004, 11:19 AM

I haven't dealt with the service deptartments yet, but...

Sandy Sansing Mazda, Pensacola Fl. I had a great experience with both of the internet sales guys. That said, the first person I talked too was a slimy %&*, tried to rip us off. He was surprised (and pissed) when I was back in the dealership with another sales rep. Also, they attempted to hide scratches on my car with shoepolish. I didn't notice until afterwards, but the dealer claimed that they could have been done after I bought it. Overall experience: BAD

Rotary Nut

07-04-2004, 03:22 PM

cgrx

07-04-2004, 03:39 PM

Originally posted by BARK
Dave Wood Mazda, Newmarket, Ontario - INCOMPETENT.

Service tech used 5 litres (>5 qts) for a routine oil change.

Cheers

Weird

Dave Wood Mazda, Santa Rosa - COMPETENT. The service guys who actually do the labor -INCOMPETENT

SkidPadJunkie

07-13-2004, 07:58 PM

Buying Experience: Neutral/Positive. They didn't jerk me around on the trade in value of my car and with very little pushing on my side, they gave me a fair price on the car.

Initial Service Experience: HORRIBLE. 12.2 miles extra on the car after going in for just an oil change. F***ing astards were joy-riding in my new 8. :eek: Nice.

abbid

07-27-2004, 11:28 AM

devious12

07-27-2004, 02:51 PM

Major NEGATIVE Wantagh Mazda of Long Island New York. Very quick to be kind and sell the car, then after they want nothing to do with you but to blow you off!
Had to have "Tina" a rep from the corporate office come down and look into the emulsifying oil on the dipstick. (Before I knew anything about rotary) There was a mechanic there who said he was part of Mazda for 30 years and never had he seen anything like the coffee colored oil on the dipstick! Well, since no one there could tell me what it was (because of their iggnorance to the rotary engine, and mine., I was blown off.

Major POSITIVE Great Neck Mazda of Long Island New York. Very quick to give me discounts on parts and even put me in the system for free oil changes, although I didn't even purchase the car from them! Great bunch of guys and I highly recomeend them.

valpac

08-02-2004, 10:01 PM

former_s2k'r

08-04-2004, 11:23 AM

TOM BUSH MAZDA IN JACKSONVILLE FLORIDA

Worst service I have ever had as they made me feel like I owed them for them so generously fixing my RX-8 (hydrolocked, engine replaced). At one point my service advisor Corky Scarsborogh (cocky bastage that poobably was working on getting his GED) addressed me as "Hey Boy" in a redneck accent because I didn't have the loaner car back at the time he told me to. PLus they tried to rip my insurance company off saying that they were going to send the old engine that my insurance company (and me) paid for back to Mazda. pfft, yeah right. Corky had dollar signs in his eyes until I called him out. Needless to say he really doesen't like me now...grrrr

VikingDJ

08-04-2004, 11:47 PM

Crystal Mazda, Greenbrook NJ: Sales: Positive: Got a no haggle online quote for exact car with options I chose online. Drove down, very friendly staff, accomodating to my every need. Truly a dealership that takes great pride in satisfying customer. However, it's pure fake, trained BS kind, not real life kind/caring people. After sale they insisted 100 times that I should give them all tens on survey. :rolleyes:

Service: Negative. Dropped car off for airbag and tranny insulator recall. They put some minor scratches on my car but claimed they were there (no way, I went over every detail of that car before handing it to them). I let it go because they can be buffed out. Next day I noticed that they broke my stay damper on glove box, and never told me. I called them, and they ordered part, but claimed they didn't know they had broken it (BS). They did fix it right away when it came in with no appointment though.

BlueAngel

08-06-2004, 07:05 PM

same here got my blue 8 @ Crystal auto mall there are so nice and friendly like people u know, but after ive had my 8 for 2 months or so i call them about a service , 'sorry no available till next month', next month!?!! rotary engine hello!!!! need oil need oilllllllllll,
lets just say they are a$$H@[[ down there, if anyone wants to buy their 8 there, give to 'em , ITs YOUR WAY OR NO WAY, and dont be nice to em, their the ones who wants your money you know, let em know that their not the only car dealership that sells your kind of car, there's FLEMINGTON MAZDA "great service by the way "thanx jack! theres route 1 mazda. (((((CRYSTALL AUTO MALL SUCK BIG B@#%$)))))Back stabbing a$$}{@[[S
"oh by the way I love my Mazda RX8 "

miguel

08-15-2004, 11:42 AM

Whitby Mazda (Terrible service)

I used to drive a GM car. GM didn't have the best service, but when comparing Ontario Motor Sales service dept. Vs. Whitby Mazda, and I think OMS would win TKO. Whitby Mazda is absolutley terrible. If I couldn't take my car to another dealer for service, I would contimplate paying for my service at an independant shop.

bxb40

08-15-2004, 10:38 PM

NEGATIVE for SALES
Sansone Mazda on Rt.1 Did not even want to look over other dealers offer to at least match. They dismissed those as "fake."

MAXON MAZDA
Cheap prices but bait-and-switch. Rude sale manager. Good only for a quotation to take to a real dealer - not Sansone Mazda though. Wayne Mazda was the winner here.

Krayzie8

08-17-2004, 04:16 AM

MADZA LINC MERC- NEGATIVE

Located in the Olympia Capital Auto Mall

My <A TITLE="Click for more information about car" STYLE="text-decoration: none; border-bottom: medium solid green;" HREF="http://search.targetwords.com/u.search?x=5977|1||||cars|AA1VDw">car</A>s been in the shop for over 3 weeks now for 6th gear going out.
they got the transmission for it, and told me it would be done the following day, as i told them i needed it then, they called me up and told me "well i dont think we will be able to get to it today" i still told them i need it for the weekend, they refused to work on it the next day "sat" or sun, but assured me it would be out the door monday.

i got a phone call monday with them telling me they again would not be able to get to it, i asked how long it would take to put the transmission in, they told me 4 hours...so ive been without a car for over 3 weeks now, they told me they didnt even have a rental they could lend me, but they could get me "a good deal" on one...

the worst part about this whole ordeal is they said it wasnt warrentied, and id have to pay for the new transmission ($2600 +$1300 for labor and tax. today was the last straw, i will not pick my car up tomarrow, and I intend to do something about this bad expirience.

tr6nut

08-29-2004, 08:40 PM

Al Sanchez Mazda, Gilroy, CA
SALES: NEGATIVE. I sent an email to Al Sanchez, detailing exactly what I was looking for (equipment, trim, colors, etc). A salesman called and despite the specs I gave him, kept trying to tell me about cars they had on the lot that did not meet my specs. He offered to check around for what I wanted, but he never called back.
SERVICE: NEUTRAL. I have had two service experiences with them, one good, one bad. The first one was to realign the doors. This was accomplished correctly. The second time was to replace a faulty hatch latch on my wife's Mazda 6S. They kept the car the whole day, never called me to tell me it was done (I had to call them) and when I picked up the car, the repair had not been completed. Apparently Mazda uses a plastic part in the latch mechanism that is prone to fail and the mechanic just put the latch back together (instead of replacing the bad part).

8inVegas

08-30-2004, 01:21 AM

NEGATIVE
EVERY SINGLE MAZDA DEALERSHIP IN LAS VEGAS!!! Never EVER buy a car in nevada.

Omicron

08-30-2004, 10:00 AM

NEGATIVE
EVERY SINGLE MAZDA DEALERSHIP IN LAS VEGAS!!! Never EVER buy a car in nevada.Not a very useful comment. Could you please elaborate, by dealership, what your problems were?

FONZIE

08-31-2004, 12:55 PM

Mazda Gallery in Norwood MA. NEGATIVE.

I did have them listed as a Positive before, but see post for details.

http://www.rx8club.com/showthread.php?p=508094#post508094

shazusa

09-03-2004, 03:51 PM

Bell Road Mazda, Phoenix.

Service = sucks [negative]
Sales = SUCKS. quoted me on a price. i agreed, signed papers, drove home with new car...one week later i get a call saying i have been approved for the loan and i need to go sign papers....the price was 75 dollar more per month with an extra 2500 down. When i told them to take the car back, the finance dept called the sales manager and said 'The customers arent happy with the new price.' Its like they tried to scam me. NEGATIVE -

I have done business with Biddulph, over in Peoria AZ at around 84th Avenue and Bell Road. I actually have an Oldsmobile Alero. They sold Oldsmobiles before they stopped making them. I have also test driven an RX-8 there. No pressure, polite, didn't even make me fill out paperwork before the test drive. Anyway, the repair work on the Olds was always done the same day. They were always very friendly. Dennis, one of the service guys there even pointed out a problem with the door panel that I had not noticed and fixed it.

Big time POSITIVE for Biddulph. Take your car there.

titaniumgrey

09-29-2004, 04:48 PM

Wow ... went in cause my car was flooded , they said its 240 ... then I was like its covered under warranty! , they said no flooding is not covered , infact mazda has never paid them ever to fix flooded cars on their lots. Then I go wtf and leave and leave my car there for them to work on ... low and behold they find my intake and are like " You caused the flood so you are being cahrged 240 for it because the PCM code read air fuel ratio was thrown off and a TSB came in that said K&N intake filters flood cars ? " wtf ... I thought the TSB said it messes up idle on some cars, and some other stuff. Now they say " Oh your car is heavily modified" ... wow , intake exhaust on currently when I brought it in ,and they call it heavily modified ? They even won't replace my brakes .... and they squeel

czr

10-18-2004, 04:06 PM

regehr,

This is your typical bait & switch. If you look at every car dealer ad in the newspaper that is not directly from the factory, you'll see this happens every week in almost every paper in the country and the deal usually is impossible to get. It's all in the fine print which usually specifies one vin # which is usually sold, an outrageous down, a high credit beacon, etc. I'm not saying it's right, but not a new idea either. Just shop around at as many dealers as you can, search the boards for what other owners paid, and be patient. You will be hardpressed to get a $20k car for $249 per/month no down, let alone a $30k car.

Neddie Seagoon

10-18-2004, 04:59 PM

I've dealt with the following three service departments:

CLAREMONT MAZDA, Claremont CA: NEGATIVE

Cannot seem to accomodate "while you wait" appointments for even the simplest services (pulling a code on a CEL, oil changes). Everything seems to require that the car be dropped off and left all day long, and the next available appointment is always several days in the future.

ANAHEIM MAZDA, Anaheim CA: NEGATIVE

Accomodates while you wait appointments, but refuses to use the specified grade of oil (5W20) for the RX-8. Doesn't even carry that weight of oil.

WEST COVINA MAZDA, West Covina CA: Was POSITIVE, but is currently NEGATIVE

Positive: They accomodate while you wait appointments, they use the correct weight oil, gave no hassle about doing the PCM reflash, and they'll even wash your car for free. Negative: I called several days in advance for an appointment for the recall work to be done, I took a day off work to bring it in, waited over two hours, and then was told that "We have to order the parts. We can't do the recall work until the parts come in." SO WHY DIDN'T THEY ORDER THE PARTS KNOWING THE CAR WAS COMING IN FOR THE RECALL WORK??

Edit: It has now been one whole week since they told me they were ordering the parts, and they still have not called to tell me they're in. This is ridiculous. If Mazda sent out recall letters, don't you think they'd have an adequate stock of the parts required to do the recall work? :mad: I have no patience for incompetence.

I Live in Claremont and totally agree about Claremont Mazda - so worthless that I bought from West Covina Mazda.
I've not had any real trouble with West Covina Mazda - I've gone in on a regular basis and just got my 30,000 mile service. They wanted to charge me $535 for the service because they didn't realize it was a free one (the only Mazda car to get a free 30k they then said??). They are sloppy when it comes to adding washer fluid - gone in empty and came out empty, so now I check (wasn't done for my 30k service). Also, they seemed to have stopped giving me the form that gives the conditions of brake pads and tires. My A/C knob was broken - still they don't have a replacement!! The did another M flash (my 3rd!!) and the car is a little rougher at idle now,
They MAY be under new management - the sign now reads Star Mazda.
Just realized - I know longer get a call after my service asking for my imoressions of the dealership and service. Uh oh???

blitzkriegs

10-19-2004, 11:45 PM

Galpin Mazda - Van Nuys, CA

BIG Negative.

Selling "NEW" 2004 8's with 200+ miles on them...No window stickers on them and broken interior parts.

Also, lojack for $600 was 'added' once we started talking #'s.

valpac

10-20-2004, 10:25 PM

NEGATIVE: Jim Ellis Mazda- Marietta

I ordered a Red, fully loaded 05 from Jim Ellis-Marietta. Told the salesman Red (he wrote it down and took $500 from me), told the sales mgr, Red (twice). They gave me the VIN # which I called in to Mazda USA to verify the car I ordered was correct. She said yep its on its way to the dealer, BLACK w/ Red & Black Interior! Called the salesman, he said yep it would be in the next day, "Black, right?" (Moron). "Well, I guess we have a problem then". "I'll find you one".

Two days later, noone from the dealership had called me, so I called him. "Oh, the district sales mgr is on vacation, so I can't locate a car for you" (Lies).

Called MazdaUSA again, they found me an 05 exactly how I wanted it, IN 5 MINUTES! "Team Mazda Lithia Springs has one due to arrive the first week in Oct.", she said.

Couldn't the saleman have made a 5 minute call to sell a 35K car?

regehr

10-23-2004, 06:07 PM

czr,
actually, i removed my post because, after a nasty letter, they honored their ad -- lease deal = $249/mth + tax (=$263), but they did charge about $1k in up front fees (bank fee, title, reg, inspection, etc.), for an rx-8 with msrp $31,240. i pick it up monday.

DFW8

10-25-2004, 11:19 AM

Sales: Bad. Dealer told me the car was shipped from another dealer in San Antonio. However, they forgot to remove the "Freeman Mazda, Irving" sticker. Irving is no where near San Antonio. In fact, it was a 15 minute drive.

Service: Bad. Brought my car in for the "rock in condensor" problem and they did not warranty the issue. Also, they called me and told me the problem is fixed however, when I got to the dealer the car was still blowing hot air. They didn't believe me when I told them the car's A/C had problems and didn't even bother to look at the car. I had to show them the problem AGAIN! Wasted 2 hours of my time.

They also told me that they ordered me an A/C Amplifier but NEVER called me to tell me if the part ever arrived.

Silvershadow

11-02-2004, 03:02 PM

Tully Mazda in Nashua, NH--sales- NEGATIVE. Salesman said he could get me a car with my specifications in a week. I put down a deposit. Three weeks later asked for my deposit back as the $200 a week for a rental car was getting expensive. Both salesman and sales manager lied a lot. Bought car at IRA Mazda in Danvers, MA. Sales- mediocre. Some bs but bearable. Service so far not great but decent.

grapes

11-02-2004, 06:56 PM

Silvershadow- Congrats-good job. That's were i bought mine in August, best dealers i've ever dealt with were IRA.. Good Luck & enjoy

JM1FE

11-02-2004, 11:59 PM

My girlfriend purchased her RX-8 from Gaithersburg in July. She lives in Delaware, but was directed to Gaithersburg by the Costco Auto Program, and they had the configuration that she wanted in-stock. It had the two recalls performed already, but none of the TSBs (we had them all done elsewhere later).

The sales manager, Nacir Assadi, was very nice and professional. The actual salesman, though, was not RX-8 -savvy, and wasn't very personable. The no-haggle pricing from the Costco program, and some other adjustments the dealer included were acceptable.

The 'finance guy' was initially super-friendly, but his demeanor changed as soon as he realised that we weren't going to finance the car through them. We also repeatedly declined their hard-sell on LoJack/extended warranty/etc. He wasn't so friendly by the time we left, as if he was personally slighted by not making commission off of the sale.

The real problem came later. The dealership collected the Delaware tax/fees/whatever to process and obtain the tag and title, assuring her several times that they did out-of-state transactions all the time, and that the tags would arrive in a couple of weeks. We left with a Maryland temp tag on the car.

Time passed, and no tags. She called Gaithersburg repeatedly trying to get in touch with the sales manager, Nacir, but was always deflected by the operator who claimed that no management was on-site, that nobody knew when someone would be back, that they didn't have schedules, etc. Furthermore, someone who supposedly handled registrations was very rude and said that she had no right to call.

The temp tag expired. Mazda corporate customer service finally got involved a little bit - they reimbursed 2 days of a rental car while Gaithersburg again promised that the tag/title would be there overnight.... what actually showed up was another damn temp tag.

This dragged on for another month or so. Finally, just before the temp tag was to expire again, the real tag showed up... sort of. It was supposed to have been a tag, a sticker for the tag showing it had been registered for 4 years, the registration slip, and the title. The tag and title showed up, along with the registration slip, but no sticker (therefore illegal to install/use the tag). Also, the registration was for 2 years, not 4 as had been specified/paid for.

The Maryland Motor Vehicle Agency is not happy about the fact that they issued a second (illegal) temp tag for the vehicle, and has been apprised of the circumstances. We'll be letting the Costco Auto Program know about the poor customer service, too. Being out-of-state it's not like the dealer is going to get any service business from her, so the only recourse we have is to air the facts and let other people decide whether or not to do business with Gaithersburg.

Below is the letter sent to Gaithersburg and MNAO regarding this situation:

October 29, 2004

Nacir Assadi, Sales Manager
Gaithersburg Mazda

Dear Mr. Assadi:

I purchased a new RX-8 from Gaithersburg Mazda on July 10, 2004. At that time I paid to have the vehicle registered and requested to have the full four-year registration allowed by the State of Delaware. After repeated calls to Gaithersburg Mazda, the Delaware DMV, and the Maryland MVA, my temporary Maryland tags expired and I was left without legal means to drive the vehicle. I was repeatedly assured by Gaithersburg Mazda I would have my permanent tags before the temporary plates expired. Since I did not have valid registration on my new vehicle, I was forced to rent a car for two days (subsequently reimbursed by Mazda North America Operations).

After this time frame, I received a second set of temporary Maryland tags. By the end of November, I was still without my permanent Delaware registration and license plate. Once again, I made repeated phone calls to your organization, the Delaware DMV, and the Maryland MVA. During my inquiries, the MVA informed me it was illegal to have a second set of Maryland temporary tags, and that they would be taking the matter up with Gaithersburg Mazda. When I finally received my permanent plates (on 10/27/04), the registration sticker was missing and the accompanying paperwork indicated that the registration was for 2 years only, not the 4 years that I had requested. I once again received no help from Gaithersburg Mazda (attempts to reach you or other management by phone were unsuccessful as your operator claimed that no management was on-site and that no schedule was available for when any management personnel would be available) and was told to go to the Delaware DMV myself to obtain the registration sticker. After personally visiting the Delaware DMV, I was able to resolve the problem.

At this point, I have lost considerable time from work due to Gaithersburg Mazda’s failure to handle the registration in a legal and timely manner - a service that I paid for as part of the ‘Dealer Processing Charge’ line-item on my Buyer’s Order. I feel that Gaithersburg Mazda has acted in breach of contract, and has subjected me to unnecessary liability by issuing me a second, illegal set of temporary tags for a vehicle that I depend on for daily transportation.

My unsatisfactory customer service experience will be communicated to MNAO, as well as the RX-8 Owners’ Club. However, any satisfactory compensation for this experience, starting with a refund check for the $99.00 ‘Dealer Processing Charge’, will be likewise communicated. You may contact me at the above address regarding this issue.

Sincerely,

Dr. S----- L------, Ph. D.

Cc: James J. O’Sullivan, President & CEO, MNAO

UPDATE: This was originally posted on 02 November 2004, the day that the dealer should have received the above-quoted letter. Today, 8 November 2004, a cheque arrived in the mail from Gaithersburg Mazda for $99.00. The note on the cheque stub indicated that it was a refund of the processing charge (which the letter had requested). No enclosed letter, no apology, no explanation, only the cheque. Keeping our end of the bargain, this action by Gaithersburg Mazda is being communicated to complete the story.

slllygrl10

11-11-2004, 07:44 AM

I had a bad experience with Classic Mazda in Orlando FL. I went to check around for a mazda rx8 on August 16, 2004. The computer was down and could not sign papers that day. So I loaned an 8 until the computer comes back and running again. It took about 4 days. So I was back there August 19. They had promised me that I will be getting a different 8 since it was only a loan car. Came to find out that day that I will be keeping the 8 I had for 4 days since I put on miles on the 8.

Alright, so I signed the papers since it was the silver 8 I wanted. I told them that I didn't want the rotary accents and cassette. So they ended up giving me this for free.

Alright the numbers on August 19 was, $27,115.00 + 9.99 APR/60months = $34,692.60. They called me on the August 23rd and told me that they can offer me a better interest rate and EVERYTHING will stay the same. My dad cosigned for me. So we went to the dealership and the new numbers were $26,808.45 + $2,328.28(Life and Disability) = $29,451.33 + 3.89 APR/72months = $33,119.28
I dont know why he added Life and Disability knowing that he told me that everything will stay the same just the APR will change. That is why I was wondering how the invoice jumped to $29,451.33 When I went back home that night I found out that the Finance Manager Keith Vogel had added the Life and Disability. :mad: The next day I went there to try and see if we can sign new papers again. Keith Vogel said that the already sent the papers to the bank. It got me thinking I purchased the car on the August 19th and you havent sent it til the 24th the day before I purchased the car the 2nd time?! hmm. Then he told me that he can cancel the Life and Disability but its gonna take 2-4 weeks. He made me fill out a Cancellation Request Form.

Two months came and no sign of any changes to the numbers. So I called them last week. I talked to Rob another Finance Manager. He told me that they sent out the check last October 25th. I checked my balance on the internet a few days ago and no sign of them sending a check to the bank. So I give them a call again yesterday. I talked to Rob and he said that the check was stopped. I was wondering why?! :mad: and that they will issue another check tomorrow.

The bank should receive the check next week. If Classic Mazda dont situate this at the end of November I'm about ready to go see the LEGAL that way it's less hassle for me. I'll have no choice but have Navy LEGAL help me on this.

CaRisMa_AF1RX8

11-11-2004, 04:39 PM

Lancaster California ripped me off. the deal was to give us a sticker price on the car. they found my Silver RX8 with HID for 30 g's which i dont mind. after i signed the contract took it home not to mention the cracked AC button they said they will replace. Opened the glove Compartment and there it was Sticker price was 28k.

i called ASAP and spoken to my sales rep which quit after couple of days and said she does not know anything about it. called the Manager and would NOT ANSWER my PHONE CALLs.
buyer beware

slllygrl10

11-12-2004, 02:06 PM

silverrx

11-16-2004, 05:48 PM

Vic Bailey-Spartanburg,Sc
Service-negative Took car in to get replacement bulb put in for rear tail light. I was told that the factory tail lights were aftermarkets by the service counter lady. Needless to say, They did not touch my Car. If they dont know that the 8 has clear lenses factory on them then why would u want them touching your car??????

dkelly3854

11-24-2004, 10:13 AM

BAD DEALERSHIP, Don Allen Mazda in Pittsburgh. Gave me a ton of crap about my brake pads and tail lights, saying they would not be covered under warrenty. Service staff was rude and could care less about customer service.

I then took my 8 to Moon Township Madza and they fixed everything, no questions ask!

bowman

11-26-2004, 06:15 PM

Springfield, MO

I was planning on getting an '05, until I got an e-mail from the salesman about 5300 off MSRP for all '04 models. I checked the MNAO website and it listed 2 Red MT at this dealer, 1 of which met my specs. I contacted the dealer and he said that he had 1 Red left in stock (not the one I wanted). He quoted me a price with a 1195 addendum (code for dealer fees). He then said that the addendum did not affect me, but added it into the price. Also, his 5300 off, turned out to be only 5000.

I told him that MNAO listed 2 Red ones. I also said that the 1 I wanted was already gone, so I wasn't interested. He then changed his story and told me that he did have both Reds in stock. He quoted me a price of 1000 below invoice. That was also when he stopped responding to my e-mails.

caveat emptor!

cas888

01-19-2005, 02:01 AM

This has been the worst experience in my life. Never trust a car salesman or manager. This is a long tale and scary to boot.
I bought my RX-8 thursday night(big mistake!!) before xmas at Magnussens in Newark/Fremont, Calif. Test drove week before other Rx-8 but the car I wanted was in another town. Only a few left in Calif. so I was told, so they had to search for it. Found a few within 60 miles.
Wanted to go to to Capitola where car was so I could see and make sure in A-1 condition. They had promised it to Newark even though I hadn't said I would buy. Finally said o.k. and said it had to be perfect and that they could get it and I would buy. Salesman went and picked it up and brought it back and I made mistake of trusting him. He said he walked around it 3 times and perfect. $10,000.00 down and signed paperwork and left dealer with new car(my xmas present to myself) at 10 p.m. Got on freeway and drove for about 10 miles then went to store to get cold medicine. Had about 20 minutes of happiness until....... Parked under big bright lights and got out. About screamed!!!! Multiple scratches below where you put gas in and 2 dents on right side rear wheel well. Few other scratches here and there that I could see. Immediatley called salesman and said i would have it back at 9 a.m and this was bull!!!!! Spent sleepless night being sick and worrying about this.
Took it back bright and early and told them no way. Not what I was told it was and they said give us a chance, we will fix. Few more scratches found and interior had soda can exploded inside that no one cleaned up also. Left it there at 10 a.m. 12/24 the day before xmas. Went in Sunday after xmas and talked to manager. Told him that car wasn't as promised and would of never bought it if I had seen dents and scratches. I told them I didn't want it and if I did take it they would have to do something for me. He said no way you are getting anything for free and tough. You bought it that's that. Left there crying. Went back next day and talked to boss over him. Told him story and he said they would fix and give me something extra. Told him also that had I seen it first I would never of bought it even though they said they would fix. That was sunday. Never heard back from them all week. Never called me at all. Meanwhile spent sleepless nights and not getting over being sick because of this. Went with friend back there following friday(1 week after I returned to them) and talked to guy and he took me to car. Still had numerous scratches and found even more stuff and dent on panel between front and back side window. They fixed 2 dents on wheel well and some scratches out below gas intake, that was all. Told guy no way. Had friend who wanted to get me a lawyer and take to court. Most $ spent in my life on a car and this is experience I am going through? Manager guy said if you take us to court I would lose so just take car and they will make right when weather gets better. Took car and had it for a week and a half and took back to them to fix things. They now have had it since last weds 1/12. Said would be done on 1/14. I had to call them!! Finally called me back and left message and said be ready on tues 1/18 and would touch base on 1/17. It is 1/18 at night now and haven't heard anything. I am tired of calling them. They gave me a loaner ford to use so i am not without car. This is just the worst experience I have ever had. I have been more than patient I would say. I have had the car for 3 1/2 weeks and they have had it 2 of those weeks. No end in sight?? Meanwhile 10 grand down and payment is already due this saturday and I haven't even had damn car to justify me spending more $. I am going to wait for them to call me. I am at the point that I am going to call the big boss tommorrow and try and let him to know what I have been going through. Not that it will do any good. The dealership is a Ford/Mazda dealership. At this point I am dealing with the Ford side because if I ever see the Salesman or Manager from the Mazda side I will go off on them. Never have sent me a survey yet. Can't wait tell they do!!
Thanks for letting me tell my story. Never had done anything like this before but am hopeing that someone who works for Mazda will see this and maybe try to make things right. Until then, 5 years of payments to go!!

Fanman

01-19-2005, 03:05 AM

Similar situation happened to me at Santa Monica Mazda. Almost took them to small claims court. Car dealers are all snakes, every one of them.

expo1

01-19-2005, 07:08 AM

I know that sucks but “ worst experience in your life”, it’s just a car. My son was born 10 weeks pre-mature the ten weeks after that was the “worst experience in my life”. Sometimes we really need to ask ourselves are things really that bad?

cas888

01-19-2005, 11:46 AM

Yes, my worst experience. I know there could be a lot worse things that could happen but for me as yet there hasn't been. On going for a month and still don't have the car. Don't have any premature kids to compare situation to and thankful that I haven't had worse things happen to me. When spending most $ ever on a car I think this sucks. Thanks for voiceing your opinion.

aggietiff28

01-19-2005, 01:01 PM

Do you have any connections to lawyers? Or you might hope that there is one on this forum who could tell you what your options were. I bought my car used also and before I signed the papers I asked the lady if there were anything wrong, what is the latest that I could bring it back? She said it was mine when I signed the papers and I had no option to bring it back. I live in Tx and I have heard that there is a state law that says you can return a new vehicle within 30 days of purchase if you are not satisfied, although I have not heard if there is a similar law with used ones. If I had any problems, I would have been checking to find out for sure though. My advice, find a friend who knows a lawyer and get them to ask your questions for you or give you the chance to ask yourself. It never hurts to know if you have any rights in the situation.

subduedracer

01-19-2005, 01:55 PM

If they have had it over 30 days you can get out of it. Call the lender on the contracts they gave you and tell them your backing out of the car deal. The lender wont fund the dealer they have to have you sign a new contract with a new lender. Then you say f%%$^ you and they have to give you your money back. I'm in the Mortgage and Real Estate bis, I was in the car bis for 8 years. You can email me and I let you know exactly haw to do it.

Blacktan

01-19-2005, 04:11 PM

Yes, but as you said before you pay 10.000$ down the normal price ....
what you expect ?

There are a lot of worst things in life ,as said expo .. be patient my friend !

irish8

01-19-2005, 06:58 PM

Send a certified letter of compaint to the dealer, Mazda USA. Also, treathen to report them to the BBB. Take your gloves off and make your demands. I would also advise contacting a lawyer. You spent a lot of money. Enforce your consumer rights.

- Irish :cool:

scottmhr1

01-19-2005, 07:57 PM

Feel your pain but can't understand after telling them the car had to be perfect that you wouldn't check it out with a walk-around before you signed your name. How many miles were on the car, sounds like it was pretty well beaten, maybe if they sold it as new and it had too many miles you have a chance. If they sold it as used, then the old caveat emptor comes into play and your probably screwed. Still tacky on their part, if you can't get it resolved at least post your truthfull story everywhere you can, don't imbellish or it could be lible. Good luck.

cas888

01-19-2005, 10:40 PM

told by 2 people it was in perfect condition. picked it up at night. big mistake. once got it into good light could see everything. was lied to just to make the sale. put $10,000.00 down payment on car. still financing 23 grand. might get it back tommorrow. see how it looks. was brand new 2004 with 45 miles on it. shouldn't of had all this going on with it.
thanks for responses. have a great night all.

RX4+30Years=RX8

01-25-2005, 07:10 PM

Joe Meyers Mazda, Houston, TX - NEGATIVE

Salespeople are nice even though deals are not good for the buyer.

Service thinks a WDS update is a flash update and can't find a gas leak with a match.

Katchoo

01-25-2005, 07:59 PM

Casey Mazda, Newport News, VA

- Service Department: NEGATIVE...they perform maintenance that was not asked for nor required by Mazda just to charge you more. I could go on...

- Sales Department: POSITIVE...good folks, decent prices

bigblockbeater

01-25-2005, 08:43 PM

ferman mazda in tampa/brandon, fl. i deal with two branches of ferman.

sales: good. i purchased my rx-8 at the N Florida Ave location. the only complaint was the need for more sales reps. i stood in the showroom for 15 minutes before i was helped. everything else involving the sale was great.

service: ok. the N Florida location did accept me without an appointment when i wanted sheduled oil change. service manager said my clutch problem was not covered under warranty. the Brandon location changed my discolored headlights with no fuss but the alignment is off. i had this location look at the clutch also. while i was waiting for the diagnosis i spoke with employees of the dealership and they agreed the clutch should not have failed so soon. but i got the same "regular wear and tear" explaination from the service manager and the parts were more then the other branch of ferman.

wokuku

01-27-2005, 01:29 AM

Any updates?

slllygrl10

01-27-2005, 01:37 PM

This was a used car? Im not sure if you can return a car after 30 days. Never heard that before. What you can do is call Mazda Corporation and see what they can do for you. It won't hurt to try. You didnt check the car before you left the lot? Thats a sad thing that a dealership would do that.
To make a long story short I purchased my car twice but the second time I bought it they added life and disability insurance which was an additional 2,350. I called them the next morning and said that I didnt know about the insurance that was added. It took them about 2 months to reimburst me but I'm so lucky they did whew. I bought my car new. Im not sure what urs is.
But try calling Mazda Corporation and see what they can do. Best wishes to you.

slllygrl10

01-27-2005, 01:39 PM

budebaker

01-27-2005, 02:04 PM

I don't want to lump all car dealers into the same category but if you run into a bad dealership, like I did with Culver City Nissan/Mazda, or you did, it can be really horrible experience. I lost a lot of money and learned really, valuable lessons.

You have to be extremely vigilant because there is a good chance they will exploit any hole in the deal to make a buck.

Fanman

01-27-2005, 02:31 PM

I agree with budebaker. My experience with Santa Monica Mazda really with an eyeopener and just absolutely abysmal. I was stressing over it for 3 months, and finally had the paperwork filled out to take them to small claims court, but luckily Mazda North America intervened and got me some resolution.

EvilBostonRX8

01-27-2005, 04:15 PM

To make a long story short I purchased my car twice but the second time I bought it they added life and disability insurance which was an additional 2,350. I called them the next morning and said that I didnt know about the insurance that was added. It took them about 2 months to reimburst me but I'm so lucky they did whew.
When I was 18 and bought a car, they snuck that onto the contract. Never again.

quack_p

01-30-2005, 10:42 AM

Wow, just wow. I read a story similar to this before I bought my RX-8, so when I got to the dealership, I was crawling around on my hands and knees looking at every inch of the car I was planning to buy.

Guess where I bought mine? Magnussen's. I had a good buying experience with them, too, but with all these stories about their service department, I won't be going back for a long time.

Cas, I wonder if you can take it to another dealer to get the problem resolved.

leigh44

01-30-2005, 10:55 AM

Listen, do your self a favor and do not leave that dealership untill tour car is 100% perfect. If you must take pitures of the damage before you leave and have someone sign that the damage is there. Once you leave there is no proof that it did not happen in your posession making your case very hard. The dealer sounds like a piece of crap to begin with so why trust anything they say? Also, write a letter to Mazda corperate prior to your survey being sent....It will do wonders for their attitudes.

willhave8

02-02-2005, 11:02 AM

Allentown Mazda Volvo - Sales/Business Manager were straight forward and no nonsense. Once they knew who I worked for, they suggested the S Plan. POSITIVE

Service while friendly, courteous and efficient is not well informed about the RX8. They do not appear to 'stay up' with the latest news. Witness, the way they reflashed my car in December without asking me before hand and really had no clue on the what or why of the reflash. They were following orders from Mazda.

Further, they were also not aware of the Brake Squeal TSB. Once I tol them about it, they rsponded but the lesson learned on my side that I have to do all the research and they will respond. I just can't rely on them to look out for my car. VERY different from my Mercedes Dealer...

So overall POSITVE as long as you take the time to stay informed (thanks guys!) and actively manage your car (I however would like to have a dealer that saves that time for me)

Elara

02-17-2005, 11:09 AM

Capitol Mazda, Richmond, VA- Leaning towards NEGATIVE. I say leaning because the Service Writers are always pleasant, but misinformed. The sale was fine, and very fast. But the service..first I had to bring my car in three times before they would believe me about my oil pan light coming on- just kept telling me my car was a bit low on oil. I'm sorry, I checked my oil every time before bringing it in, and a notch above halfway is NOT low. I'm female, not moronic.

Next issue happened a week and a half ago when I brought my car in for 30k service. My car is on Schedule 2- and has been the entire time. I've never gone anywhere else other than Capitol since I bought there, so they have all my records. I also have the free maintenance. When I get the list of things that were done, it said Schedule 1 maintenance had been done. I immediately called, and they said they had to check on it. Called me back and I was told "Schedule 2 is only for cars way north or way south." I explained that my care DID qualify, quoted the requirements for Schedule 2 to them, and pointed out it didn't matter since the car had been on it for the entire time I'd owned it and couldn't be switched to Schedule 1 anyway- and it was in their records too. After three more phone calls, the last of which I got a week AFTER the initial issue, they called me back to schedule time to bring the car back so they could finish the rest of the service.

've also had to argue every time about the free maintenance. The cashier never believes me, even WITH the card, and I have to call a manager over.

DaGnome

02-24-2005, 11:03 PM

Gunther Mazda in Ft. Luaderdale: NEGATIVE. I drove out to them (45 minutes each way) twice to test drive cars that they told me on the phone they had, only to give me some BS when I was actually there. Bunch of LIERS that are lucky enough to be friendly.

Had quite the opposite experience here.. (notice the dates however).. Just bought my RX-8 at Gunther, both the salesman (Larry) and the Manager (name eludes me) were very up front, knowledgable and professional.

Only complaint was it took about 5 hours from arrival to drive-off (I came in knowing exactly what i needed, no test drive required)

EDIT: Please see post a few items down... while they sales associate I had was quite nice.. the competency of the service department has forced me to NOT recommend this dealership.

RAGE91169

02-25-2005, 11:54 AM

Had quite the opposite experience here.. (notice the dates however).. Just bought my RX-8 at Gunther, both the salesman (Larry) and the Manager (name eludes me) were very up front, knowledgable and professional.

Only complaint was it took about 5 hours from arrival to drive-off (I came in knowing exactly what i needed, no test drive required)

wait until something goes wrong they are so off it not funny

dankgummy

03-01-2005, 01:47 PM

Rosenthal Mazda/Nissan in Tyson's Corner VA:
Overall NEGATIVE. Manager threatened to impound my car as they did not receive payment. IDIOTS, my credit union wired the payment in full and was sitting in Rosenthal's account but they did not notice. Took 2 weeks to get spare keys as i was only given 1 set at time of car purchase. Averages about 2.5 hrs to get an oil change even though i've always had appointment for any work to be done on my car. I HATE THESE FUCKERS

chrism

03-04-2005, 01:59 PM

DaGnome

03-07-2005, 08:52 PM

wait until something goes wrong they are so off it not funny

Well Rage, you jinxed me :(

Gunther Mazda, Ft Lauderdale Florida

Ok here is the full, LONG story of why I'd not recommend this dealership.

First, the Buying Experience:
I won't go into long details here because overall I considered it a positive... the salesmen were informed, nice and polite, and I got 'just about' what I thought I would. The only complaint is that they lured me in based on the assumption that they could beat another dealer (who happend to be shady, messy and overall unprofessional , Marlin Mazda). When I arrived at Gunther, the assumption of beating the other dealer was still intact... that quickly fell away when the finance guy took a look at the numbers. They didn't beat Marlin , and in fact were about $5 per month higher on the lease I chose, but the overall professionalism and dealership caused me to take this deal anyway.

The Car (and my problems)
Now heres where the problems began... I took a test drive in the car I wanted, everything was great.. the next day after I worked out the finances and was about to obtain the keys, I noticed a somewhat large dent (about 2 inches long, 1 in wide) in the outer edge of the passenger door. It appeared as if someone smacked the door somewhere in cleanup. The dealer said "we can fix that and you'll never know it was ever there". I was hesitant but up until that point everything seemed like it'd work out.

Upon driving home, I noticed that the passenger window would not go up either..

Both of these were 'easy' fixes according to the dealer..

Service Call #1
I droped the car off on a Tuesday, and was originally told the car would be repaired in a day... the sales manager (Gordon) informed me that it would actually take 1-2 days since the door would have to go to the body shop and get repainted (something the salesman assured me it wouldn't need to do). I didn't have a choice and agreed.

4 days later , my car was returned.. and everything 'looked' ok.

I got home, and realized that the door panel on the passenger door was not properly put back on, and was causing an irrating squeeking sound when I drived, the door would not shut properly and one on occasion the bose speaker fell off!!

I also washed the car, since the bodyshop left some sort of dirt on it as well, only to find that the 'dirt' was actually some kind of overspray, clearcoat I'm assuming. They didn't even bother to tape up or cover the car.. the doors they worked on (they had to blend both doors I'm told) were perfect, but the rest of the car felt like sandpaper to the touch. It was even on the back rear window, exactly halfway across and with an almost perfect line down the center (which is how I determined it was a 'tape off' issue)

Lastly, in place of the dent, I now had a 2" drip/ round bubble on the CENTER of the door, which seemed to have been painted over. It was not there originally.

2nd Service Call
I droped it off early today to get the overspray and the door panel fixed, both I was assured would be fixed either today, or tommorrow at the latest.

I received a call late today saying it was finished, the service manager was looking at it as I spoke to him on the phone and said it appeared that the body shop fixed both the overspray and the bubble. I would be able to pick it up from the sales dept that night.

I went to pick it up...
Checked the door- Panel STILL not on properly, still rubbing against dash, and obvious by sight that it was not installed correctly.
Checked the Bubble/Drip - It was dark out but it appeared to be fixed, the door was nice and smooth and clean.
Checked the overspray - Still there, both on the car body, bumpers, quarter panels, trunk, and the back rear window.. nothing was done.

I talked to the sales manager and after a long conversation the result was:
1) They would attempt to fix it again (3rd attempt on my NEW car)
2) I would get reimbursed for NOTHING
3) If I didn't like it, I could take the car elsewhere!
4) I asked for a customer service number for Mazda, and he refused to give me one! He even said that they had the best customer service, and this is a fluke.

I do not believe this is fair, since I bought a new car from them, not a new car 'with dent', or 'with bad paint job'. I've paid so far for 2 weeks of my lease, and they've had the car exactly half of that time, with at least another day or two to go (if they are to be believed this time).

I warn anyone to think twice, about this dealership. While they may seem nice , so far thier ability to 'fix' issues and do what is right by the customer is far from what I'd consider 'good service'

NOTE: Even if they fix everything, which I doubt, I'm probably not going back to this dealership again if I can help it.

Update
I picked up the car today.. door is finally fixed correctly (They replaced the plastic clips), and 90% of the clearcoat overspray was removed. They ended up claybar'ing the car to remove it, however they forgot the back bumper.

I'm going to do that myself, rather than subject the car to thier hands again....
Now to find a 'competent' dealer before my first service call... :(

chrism

03-11-2005, 03:16 PM

east coast mazda in new jersey big negative in sales!
east coast also has no idea how to repair cars (took 4 attemts for them to figure out what another found on the first try)
sansone-neutral on sales (had some issues but the owner took care of me)
sansone service takes too long but they know thier stuff

and now sansone's finance depart sucks big balls too!....took delivery of my 8 on 2/11....signed paperwork on 2/15 and they send the check to pay off my trade in on 3/7?!?.....3 weeks later?....now i got a 30 days past due on my credit report because of some incompetant fool in thier accounting department!.....i am in the process of getting in touch with the owner yet again regarding his employees and their follow through procedures!

kachud

03-13-2005, 11:52 AM

Cooley Mazda, Albany NY. NEGATIVE. Salesman told me I had a fully loaded car. No option missed. After negotiating price and signing paperwork turns out the car didn't have a lot of options. After heated arguments and they even tried to blackmail me (long story) I still did not get it resolved.

chrism

03-14-2005, 06:18 AM

blackmail you?

chrism

03-27-2005, 07:34 AM

and now sansone's finance depart sucks big balls too!....took delivery of my 8 on 2/11....signed paperwork on 2/15 and they send the check to pay off my trade in on 3/7?!?.....3 weeks later?....now i got a 30 days past due on my credit report because of some incompetant fool in thier accounting department!.....i am in the process of getting in touch with the owner yet again regarding his employees and their follow through procedures!

i think they are going for a record here....went on friday to get the tsb handled on my squeeky brakes along with getting new wipers, and my dooe sill plate was coming up....waited over 2 hours to find out that they could only do my wipers and had to order the brakes and door sill.....they couldnt have ordered it when i had my appt made?.....they had to wait 2 hours to tell me.....not to mention they are 30+ miles from my house....so now i gotta wait 5-7 business days to go back....how aggravating!

silver bullet 53

03-27-2005, 12:12 PM

Hey Chrism, I bought my 8 at Sansone as well BIG NEGATIVE, although I got a good deal on the car, it's been downhill from there. The car was damaged by the detailer, he hit the black plastic on the rear bumper and around the rear windows with the buffing wheel and burnt them. They have now after 4 months keep telling me they order the wrong parts to replace them with(3 times). I brought in 2 tsb's that should have been done (m flash and oil stick replacement) and they have no clue what a tsb is nor what the hell I am talking about. Not only that thery claimed to do the m flash had my car for 3 days did not answer the phone or call me at all, I had to go there myself very angry to get the problem resolved with the owner(free oil changes from that incident). not to mention I took my car up route 1 the other day to Open road mazda in edison, much better service, and they told me the mflash was never done??? So now Sansone had my car three days and evidently did absolutly nothing to it! on my invoice it just says did inspection checked dipstick condition which was o.k. but not replaced as per the tsb and computer updated(never done) Its very unfortunate that the sales team gave me a great deal on a left over 04' (after 6 hrs of negotiating) but the incompitent service team has wrecked my experience with my 8. Needless to say I will never go back there again, I'd rather fix a warranty issue myself first.

chrism

03-30-2005, 08:35 PM

wow...im worried about them touching my car but i have some freebies coming to me....i have a $1200 credit in either parts or service and i was gonna use it for my service needs....but now you make me think twice about it....i could go to the one closer to me up on 17n....and i hear they are pretty good there....should i just order some ms parts and run??

m82492

03-30-2005, 11:27 PM

York, PA - Sales NEGATIVE - Found a much better deal on a Mazda 3 and an RX8 at Mechanicsburg. York didn't even inform me of the APV program which would have lowered my payment $60 a month. Wanted to charge me $130 more than Mechanicsburg on an 05 RX8. When I told teh sales guy I was going to buy from somewhere else he said to keep in mind that York has an excellent service department. When I asked if I could have the car I buy from Mechanicsbug serviced at York he told me " we take better care of the people that buy from here ". So I guess that means they'll take less care of me if I were to go to York??? That's comforting!

Mechanicsburg - Sales - POSITIVE - They have an excellent Sales Manager that personally sold me my 8 and got me an excellent price. Took care of me very well!

Mechanicsburg, PA - Service NEGATIVE (30 minutes from my house but I go here because of what I wrote above! ) - Within 600 miles I had a Check Engine Light. They gave me a Saturday morning appointment at 7:30 am. Once I was up there they said they couldn't do anything for me because they didn't have the current flash.

Scheduled the flash for 2 Saturday's later. In the meantime I had my ABS and DSC light come on. I called the service department and they said they'd take care of it during my Saturday appointment. When I got there they reflashed the car but didn't check the ABS or DSC. The service guy said they didn't know it was supposed to be checked and " the Mazda computers are down for Easter so we can't diagnose the problem "!

Scheduled another appointment for the following Tuesday. The car was dropped off Monday evening. It took them all day to find the problem which needed a part that they didn't carry. The car had to sit there until Wednesday. I was told the car would be ready by 4:00 pm. I drove up and they told me that they just got back from trying to get the car to " learn " the part. The tech said the car didn't " learn " the part so they would have to wait until Thursday morning so they can call the "Tech Hotline". I had to drive a Mazda 6 hatchback home.

This service department has had me drive to and from ( 30 minute trip ) 4 times for 2 issues within 1800 miles of the car being new. They lied to me at least twice and they have absolutely no clue what they are doing. Their staff should be working on 1970 Chevy Nova's instead of RX8's.

juniorbean

04-18-2005, 05:42 PM

Originally looking for a 2005 RX8 Auto... either base or with the sport package.

Negative: Harrelson Mazda in Charlotte, NC - They had an ad in the paper for a lease on a base RX8 for $20,8xx. If you wanted to buy it, the price would be $22,8xx (basically 2k more). Negotiated with the dealer arguing that I shouldn't have to pay more to buy it... and came to a price of $23k with the sport package. Went into the dealership, took the car out, loved it... asked for a blue one. Said they'd find it and call me back. Next day, called me, went in, and the price all of a sudden was $28k, but they could do it for $26k. I said fine, I want to lease it instead... total cost to me... $20,8xx per their ad. All of a sudden the answer was that that deal was only on one car and not available (meanwhile, the ad said nothing about a VIN number or limited quantities). The funniest part... while driving to get my RX8 at another dealer they had a radio ad about being honest and not having false ads. LOL. We'll see what happens after I report them to the BBB and Mazda Corporate. It's not like I asked for this low pricing... they printed it themselves in the paper!!

Negative: Donald Craig Mazda in Mooresville, NC. Called them up and told them about the price we were going to get at Harrelson. Said they'd beat it and do it for $22,800. They asked if we could come by that evening. We made sure they were not BSing us since the dealership was about 55 miles away. Said not a problem, they could do that price. Got there after work (drove about 50 min.), sales guy showed us the service area, etc. Should have known I was in trouble when the guy's nickname was Hoss. Anyway, came down to pricing... price was over $25.5k. Asked him if he was serious since we just talked about this. Came back, price was $24,800 with the sport package which was as far below invoice as he could go. Even showed them the ad from Harrelson to prove I wasn't making this up, didn't care. Said that was the best price they could do. I gave him a good piece of my mind, loud enough that the manager and the customers on the pretty crowded sales floor could hear, but not obnoxious. Basically asked if the invoice pricing for the car changed from the time we spoke to the time we got there. Bitched him out (nicely but firmly) about making us drive all the way up there, then grabbed my stuff off his desk and stormed out. Mazda will be getting a letter about them too.

I must say, if it was not for Stevenson Mazda (see http://www.rx8club.com/showthread.php?p=833287 ), I would have bailed altogther as it seems the Mazda dealers pretty much suck. I'm starting to figure out why their numbers are no where near their competitors. Nice cars, terrible dealers (generally).

slllygrl10

05-02-2005, 09:04 PM

CONGRESSIONAL MAZDA in ROCKVILLE MD be warned their mechanics are horrible. Well first they damaged my wheels and then replaced my headlights and claimed they aligned them. Here are the links to the threads. PLEASE dont have your 8 service there!!! Nightmares after nightmares.......

http://www.rx8club.com/showthread.php?t=60460

http://www.rx8club.com/showthread.php?t=59509

MeToo

06-23-2005, 09:56 AM

NEGATIVE for Rich Mazda in Albuquerque, New Mexico.

Horrible service department and I have no faith in their ability to fix my problem. View my story at:

http://www.rx8club.com/showthread.php?t=64695

Zuhalter Vati

07-08-2005, 04:35 AM

Gateway Mazda of Denver VERY Negative (Sales) Nathaniel was the salesman

Vizacar

07-25-2005, 04:26 PM

Here is my story about Darcars Mazda in Silver Spring MD. Copied it from another post. Bad for Mechanical Service, good for Parts and Collision Repair.

Took it in.
When I checked in, the guy who took my info had no clue about RX8s. I think he was a Chrysler guy. I had him put down 'check on recall' on my service check-in sheet.
When they pulled my car in, I stood outside the side door and watched the tech. While draining the oil he read my sheet and called the service manager over to check on any recalls since I had written it down. Kind of surprised me as I thought he would know being a RX8 tech. Yes, they are specialized at Darcars. They even come in at 8:00AM, vs 7:00AM, unlike the others. One of the techs even kidded me about that as I dropped my car off at 6:45...hehe, 'you have to wait till 8:00 when the RX techs get in'. I mentioned about the recall for the heat build-up concerning the cat and gas tank and they went to check. Talking to the tech he mentioned some cars get it and others don't. I told him I thought I was in group 1. I told him about reading up on it and was expecting a letter soon about the recall in August.

After they checked, he didn't do anything except get in the car with the big computer reprogrammer and hook up. He didn't check the bushings, harness, gas tank etc.

I also noticed he didn't check my control arms.

I was left with the impression the shop wasn't on top of it as far as the RX8s are concerned.

Some things I did notice though. While sitting in the lounge and watching a couple of techs work on a Lexus, they replaced the master cylinder. One tech walked over with the new one filled and dripped brake fluid all over the side of the front quarter panel. The other tech wiped it up. Even though their hands were dripping in brake fluid they had no concern about touching anything inside the engine compartment or anywhere else for that matter. They did try to wipe it off but I would hate to see the paint in a few weeks. While bleeding the brakes, they didn't hook up a drain hose to the bleed valves. He just opened the valves and let it spray everywhere under the car and run in rivets off the inside of the rims and tires. Totally unprofessional as far as I am concerned. I never saw ANY tech, of the couple dozen or so, use a protection blanket.

When I got my repair statement they never mentioned about bringing it in for the next service. Funny thing is, it was posted in the waiting lounge to expect to get told about the next service and about 30 other things concerning my car. I wan't told anything except where to sign. Unfortunetly I was handled by a cashier who was interested in money vs my car.

On my service invoice the only thing it says, concerning the recall, is 'Performed Recall 33056' Anyone know what that entails? I suspect it is only a reflash as that is all they did. What level...I haven't a clue. The cashier made me feel like I would be asking too much if I pressed the issue.

I will say this though. The parts department was very professional and on the ball. He knew immediately who I was as soon as I started rattling off the dealer installed options they had promised me. He said...'oh you're the Shinka guy who has all those parts on order? I said yea and he surprised me by saying... well Mr. Graham we have all your parts. We got them in just last week.' Come to find out they were even using a few of my options as displays in the parts showroom. They even had my name on them. He then helped me drag all my boxes out to my car.

I next went to their body shop to see about getting the spoiler installed. The service guy there, told me it would take most of the rest of the day...about 5 hours, and I told him I would wait. He seemed surprised but I assured him I had nothing else to do. After taking my car to the back, he came up and told me he would put a person on it right away and it would take 2 hours at the most. 40 minutes later they delivered it to the front after washing my car. Outstanding service there. He never even checked to ensure it was suppose to be dealer installed. He took my word for it. I could have just bought it and lied to him to get them to install it for free.

All in all, I will DEFINITELY go to another dealer for mechanical service. I hear Frank at Anderson's (I believe this is the right dealer), in Virginia is great.

Overall, I like a service department that interacts and can tell you more about your car than you know. They should treat you like your vehicle means as much to them as their does. Make sure you are treating it right, just like they treat theirs. I am use to that type of service on my ZX-6. I expect nothing less. I hate to feel like just another customer, even though that is what I am. I want the tech to come to me and tell me about my vehicle, what shape it is in and what he would do etc..., not just get a page to come to the cashier to pay my bill.

The service department at Darcars was too generic for my RX8 tastes. All of their dealers, go to the same service department. Everything from Toyota, Lexus, Chrysler, Ford, Mazda, Kia, and a dozen others. Not specialized enough.

I will go elsewhere in the future.

kellybrf

08-02-2005, 06:21 PM

posted on the columbus thread in the mw forum too, but also belongs here...

AVOID BYERS MAZDA/SUBARU SERVICE

ive had it with byers b/c of paul liska. long story short, ive been having problems with a false low oil light and its been in 3 or 4 times and they could not reproduce it, so it finally came on today when i was near them on my lunch break and so was going to drop it off (which is what paul wanted me to do,) but obviously needed a loner to get back to work. he talked to tech support he denied me a rental stating that it was 'costing the dealership too much money,' which is bs b/c mazda pays for loners, but i even arranged other transportation and he would not take my car for service. theres a long list of lies hes told me, and ive had enough. frank and ed are awesome, but ed apparenlty quit b/c of how the place is run.

i finally called mazda na to file a formal complaint and would urge anyone here who has had the displeasure of dealing with paul to do the same. 800.222.5500. the guy i spoke with was lee at x1147 and he was awesome, he told me to call if i had any other problems so im sure he wouldnt mind helping you guys too. mazda direct, here i come!

roonsrx

08-13-2005, 09:29 PM

must say my experiences at Wayne Mazda were very good. The sales end needs some work, but the Service dept has it together.

avg8

09-19-2005, 06:07 PM

Weber Motors, Edmonton, Canada. Obnoxious, condescending salesperson who tried to convince me that their 2004 demo model with 7000km on it was a great deal for 45K even after telling him their competitor had a new 2005 GT for 42K :p

Got my new 05 GT with Extreme Body Packeage (free) from their competitor :D :D :D :D :D

Yellow888

10-02-2005, 10:24 PM

:soapbox:

Legend Mazda in San Antonio Texas

Bad Bad Bad They Still owned me $ 130 back charge since March 2005. I did call the gen manager Jxff every day for 2 weeks and No return call.
:mad: :mad: :mad:

Jer

10-18-2005, 05:07 AM

NEGATIVE...

Just my opinion:

LOUSY NEW CAR PREP: Empty gas tank, stuff MISSING (door edge guards are on the sticker, but nowhere to be found), chassis plugs sitting in a bag on the passenger seat, never installed. It had been in their showroom for 7+ months, and no TSBs or recalls were done. I picked it up, and immediately began fixing it. Sigh. Plus, I got the "non-SAT" radio, but with a huge Sirius mirror hanger in the car. Dealer told me he'd install the satellite radio anytime. That would be a neat trick, huh?

BAD ATTENTION TO DETAIL: The first time I called MNAO, they couldn't find me, because the dealer had sent in someone else's name on that VIN #. Ya think my car was a Special Order gone bad? Hmmm...

BAD SERVICE: Twice forgot to have loaner car for me, resulting in an early-morning drive there for nothing twice (even after I gave them a REMINDER call the night before).

BAD REPAIRS : After someone hit my car, they did the worst paint job EVER, and left lots of areas unsanded, crooked hood alignment, the works. When I asked the service manager what he wanted to do with the problems, he told me that everyone else thought the car looked great, and I was being too picky.
I asked him, "you see that big scrape in the middle of the new paint?" He said "yeah". I asked, "Does that seem right to you?" He said, "No".

The worst part is when they blow you off, and make it OBVIOUS they don't care.

FYI: Before some wiseguy asks "Duh....why did you still go there?....duh...", they were the ONLY Mazda dealer near me, and quite honestly, I was expecting some level of incompetence from a car dealer anyway. It was only after I moved, and found a new dealer that I realized "not every dealer sucks...".

NVMYGT

11-02-2005, 09:00 PM

Please see this thread (http://www.rx8club.com/showthread.php?t=75829)

Scraper

11-20-2005, 03:20 AM

NEGATIVE sales: Schaefer and Strohminger in Baltimore. Both locations. After making an offer to a salesman at closing time (no sales managers we there), I got a call back to set up an appointment, thinking they had accepted the offer. When I got there, they were selling it for thousands more than I had offered. What happened to the offer. An hour or so of haggling went by, they didn't meet my price, but I was really lowballing it. I bought it.

After I handed them my trade, I took delivery of an '04. Pretty much every gadget and gizmo they put on these things. It was late in the evening by the time I drove off the lot, and the dealer was in a hurry to get out of there, so no walk around of the car. I take my buddies to lunch the next day, one of them closes the right rear suicide door, and i see something wrong. There is an 8" crease in the metal just below the window. The paint is still there, but that could have been patched and buffed. The car was black, and highly polished, so it was very difficult to see, you had to be at the right angle. I do a very thorough inspection and find over 20 individual body defects, including under the hood!. Dents, dings, paint scrapes, and broken clips. The hardware was even corrding unevenly. It looked like the bolts holding the rear spoiler on were different all together from the right side to the left. All indications was that this "new" '04 was in an accident. Can't be sure, but a good deal of the signs were there. I called to take the car back and get my trade (I didn't hand over the registration to it yet). The manager took one look at the RX-8 and walked away. The salesman, annoyingly so, tried over and over to save the sale, even offering me a Shinka. I asked him if they sell that to me for the same price, and he said no. So I told him "why would I want it then? If I wanted it in the first place, I would have bought it!" When I got my trade back, the clips for the embroidered floor mats were missing, as were the owners manuals, and most importantly, the second set of keys. How can a car dealer lose keys? I took me WEEKS to get all the stuff back, after they were supposed to mail them to me.

I wrote a letter to Mazda corporate, and they were indifferent about the whole situation, saying they have no control over their dealers. Duh! They can pull the franchise!

Easy_E1

11-29-2005, 07:52 PM

NEGATIVE!!!!! Earnhardt Mazda 7300 W. Orchid Ln. Chandler AZ. 85226
These people are crooks. I bought an '05 RX-8 AT sport pearl white. They beat all the other dealers prices. Part of the deal was to have a Mazda spoiler put on it. They had the car for 2 weeks diring a recall and never put the spoiler on. i took delivery of the car and they said they would call when the spoiler came in. They called a few day's later. Made an appointment on a saturday to have it done. Well they installed the spoiler and drove the car back to the front of the dealership and parked it about 12" on top of a curb in the front.
I walked out with the accesssories guy and saw the car on the curb and was furious. He said that they would do whatever it took to make it new again. HA HA. Well I did not look to close at the spoiler, I was distracted by my mashed in front end, But I got home and looked a little closer at the spoiler and found it was not a Mazda spoiler , but some aftermarket piece of crap. The color was Nowhere near the white on the car and it was sitting off to the left almost a quarter of an inch. Looking at the under side of the trunk,it
looked like they made the bolt holes with a punch. Metal was sticking out around the bolts.
Well after talking to the dealer they agreed to replace the spoiler and the trunck lid.
Wonderful, on a car with 300 miles on it. They also agreed to replace the damaged parts in the nose. Time came for them to fix it. Well they replaced half of the damaged parts under the front end. They used plastic zipties to hold the other damaged parts together.
They did put a Mazda spoiler on the new trunk ( which they said was coming from Mazda)
found out that they tok one off another car in the lot. So now I have three different colors
of white under the trunk lid,they painted the nuts a different color white than thrunk and the hinge color does not match the trunk underneath. And during the fix they "changed my oil for free" Well I went and got an estimate from a body shop and it came to nearly 2000.00 dollars to fix what they did and repaired. They offered me 210.00 dollars in parts
to fix the car. I told them LATER. I went to another dealership and had the 5000 mile service done and they asked me if i had had the oil changed before and I said yes.
Well they service tech came to me and showed me the filter off the car and said it was a
factory filter and the oil had never been changed. Well after all I had a reciet and a sticker in the window that said it had.I called three other dealerships withthe part # off the oil filter and they said you CAN NOT get that filter.
Well to make along story short
DO NOT GO TO THIS DEALERSHIP FOR ANY REASON WHAT SO EVER!
My car is still not fixed and we will be going to ______ (fill in the blank) soon.

Beer Monster

11-30-2005, 11:11 AM

Darcars Mazda in Silver Spring, MD.
Sales : Fairly good. representative kind of looked like he needed the sale really bad so did
whatever in his power to keep me there to purchase.
Service: absolutely horrible. took them 4 months to fix my car one time. collision center and
the dealership kept bouncing me back and forth putting blame on each other.
also, according to word of mouth from the area they occasionally lie and scam to
customers involving accidents in order to wiggle out of some payments of parts

NordicRx8

12-04-2005, 05:31 PM

Faulkner Mazda - NEGATIVE
Aside from the positive attitude (cough) from the service staff

Getting this dealer to fix anything is a hastle and a headache.
Some of the highlights below:

6mo process to fix the tail light fogging

Told me not to worry about the motor mounts

couldn't fix the squeeky breaks

Took car in on Thurs and called the tow service on Sunday.

MarWar80

12-09-2005, 11:07 AM

OCEAN MAZDA HUGE NEGATIVE. I took my car in for a scheduled tire rotation, oil change and also for them to "check" on a strange sound my car made when turning on the A/C after its been sitting under the sun. I turned it in at around 8 a.m. and watched them park my car in the back of the service department. The service guy said that the car should be done shortly. But, just in case it wasn't done shortly as I expected, I decided to walk to the nearest mall which was about 5 miles away under the scorching sun of Miami to kill some time. I returned at around 3pm, to pick my car up thinking that 7hours would be plenty of time to change my oil, rotate tires, and to "check" on the noise. When I returned, the lady at the front desk told me that my car should be finishing up shortly. I waited and additional half our, and walked to rear of the service department to find that my car was still parked in the same spot, and had not even been looked at. I charged into the service advisor's office for some answers and to give them a piece of my mind, and his only excuse was " We were waiting for the noise guy to look at your car" I said what? He said "yeah he is the one who takes care of engine noises" What kinda of an idiot do you think I am! Any ways, I demanded to get my car back, No oil change no nothing was taken care of. F- F- F- F- F- F- GRADE. BUT THAT IS JUST ONE STORY, THE OTHER ONE IS EVEN BETTER.

DaGnome

01-01-2006, 11:13 PM

Im_crafty

01-05-2006, 06:54 PM

Al Sanchez Mazda -- Gilroy, CA

Experience -- NEGATIVE
The only reason I went here is because a co-worker's wife ran the finance dept. and I got a somewhat good deal on the car. The sales rep that actually helped me didn't know much about the car so good thing I had done all my research first.

Service Dept. is the worst. I'm was having to leave my car all day for just an oil change. I made an appt for the 'cold start' recall. Dropped the car off in the AM and when I called late afternoon they told me they couldn't complete the job because they didn't have the necessary equip. Thanks for telling me when I made the appt. I was without my car all day plus had to ask for rides to and from the dealership. Most recently my Tire Pressue light was going on. I took it in, left it there all day. When I called to check on it they told me that all 4 tires were at different pressure levels and they adjusted them. the very next day the light went on again. When I called they said I had a nail in my tire...again thanks for letting me drive off with a nail in my tire the night before and not telling me. They claimed it was on the paperwork but when I checked it stated "...something in RR tire..." I even spoke the the GM of the dealership and he was no help. Never received a call back when he said he would find out more info on why they are so lame.

Never going back...I drive to Salinas now for any service. They have been pretty, so far...

austinash

01-09-2006, 09:06 AM

FORT MYERS, FL - HUGE NEGATIVE!

The local Fort Myers, FL Mazda dealership is a 110% joke!

I try to avoid my local dealer as much as possible... they freaked out on me with my SR Motorsports Intake...

Example 1: I had a rough idle.. They said I would have to remove the SR Intake before they could fully troubleshoot my problem... Charged me $100. I went home and got my screwdriver out and found a loose clamp on the intake manifold.... problem fixed! and I'm no mechanic!

Example 2: The other day, I took my dead battery, that will not hold a charge or re-charge for that matter, in to get replaced under warranty! They told me I had to bring in the Car, which wont start. They wanted me to call Road Side Assistance and have the car towed from my gerage to them so they could replace the fricken battery! What a joke! I dropped the batter in front of the fat as& Service Managers window and told him what a shi%# policy that was and what a crappy unfriendly operation he's running. I told him to keep the shi%# Mazda Battery... I went and bought another one for $50 at Auto Zone. done!

This is a good example of Red Tape Bureaucracy that wastes peoples time and money. Even worse, they don't even have any new Mazda's on display in front of their dealership. Just a bunch of "used cars", most not even Mazda brand.... how pathetic is that! When I asked why there were no new cars in front? They told me they make more money on used cars! How's that for representing a brand. Mazda should pull their dealership and give it to someone who will be proud to represent them here in growing Fort Myers, FL. They told me they were the #1 dealer in the country... If that is True, then Mazda has a real problem!

It seems that after reading other posts in this thread.... the moral of the storey is, "If your a die hard Mazda fan and you love your car, avoid your bureaucratic red tape dealerships like the Avian Bird flu!"

They all just want your money and don't really care if your a happy customer, no matter how obsessed you are with your car!

Jim

8is>enuff

01-10-2006, 04:18 PM

Huge negative - Schwartz Mazda, Shrewsbury, New Jersey.

Reasons:
Deceit.
Attempting to return my car without addressing concerns.
Lack of understanding of Mazda technical material.
Failure to respond to my detailed, hand delivered log of unacceptable service.

See here for more details - http://www.rx8club.com/showthread.php?t=80017

youpey

01-24-2006, 02:01 PM

i went to schwartz to buy a mini van with my friend, well he wanted it. the sales guy was cool, but the sales manager was such a dick. he was yelling at us like how could you dare ask what the lowest price was. then he tried to tell me he could do 400 whatever a month for a 20k car, but not a 20k minivan. i was like what are you talking about the prices are the same. then he tried to tell me i wasnt paying what i was paying for my explorer (at the time) until i pulled out my payment book, which i always kept in my truck for some reason. we ended up just leaving because he was so irritating. in my life i was never yelled at for wanting to buy a car...huge negative for sales, never went back

RX8SpdDmn

01-25-2006, 12:42 PM

Incompetent service department.

I had them mount new tires on my rims. They have new Hunter machines that don't touch the wheel and the Road Force Balancer. I showed them my wheels before they took the car, just in case. Well, it's a good thing I did, because they CHIPPED EVERY SINGLE WHEEL in several locations around the rim. I made them write me a letter stating that they'd refinish the wheels because I was moving 2 days later.

It took 3 months to finally get them to have the wheels refinished. I had to use the proof of the letter that I made them write. I've never received a call back from the service writer. I've ALWAYS called him. I specified that I wanted my tires remounted inside out from what they had been, so that the good tread was on the outside (I track my car, so the outside tread was GONE, but had THICK inside tread). This should be easy and make sense. They do this every day. I called and asked if they were done yet. He said yes and I asked him if the tires were mounted correctly. He said No. I told him to remount the correct way. I called a couple days later and he said they were done. I was skeptical, buy I said I'd come pick them up (coming up from Lexington, an hour away).

I was in a rental car and he left the wheels in the sales department since service would be closed. I got there to find the tires mounted the WRONG WAY. I couldn't believe it. The rims looked ok (I could tell they were repainted, though), but I could see that sticky weights had been put on and then removed and then put on again. So, they probably had the tires mounted the right way, then thought it was wrong, and remounted the WRONG WAY.
I took the wheels because I wasn't going to drive back up to them. They are going to reimburse me to have the tires flipped. We'll see how long this takes...

See next post on Paul Miller Mazda (POSITIVE).

RX8SpdDmn

01-25-2006, 12:47 PM

What a refreshing experience, after the nightmare with Kerry. The service writer (LaRon, or Ron, for short) is knowledgeable and is hooking me up and taking care of me. He knows I'm a racer and I was gonna have them remount my tires, but he referred me to a local shop that does a lot of race cars, instead of keeping the business. He admitted that, even though he has the same equipment as them, they'll do a much better job. I've seen a Porsche 911 Turbo track car that they've done, so I trust them fully.

It's smart to take extra care with the racers and enthusiasts. They're the ones that'll drive business in.

Paul Miller has a cool dealership in Mazda's new showroom format, too.

TurboX8

01-25-2006, 03:33 PM

Markham Mazda

Markham, Ontario Canada

Large NEGATIVE

Highlights:

3 visits to change 2 high-beam bulbs
2 days to clear CEL and replace 2 plugs (no plugs in stock)
I've had all the plugs changed once and 2 changed per above. Took my car to another shop and found out there was 4 different plugs in my car and 3 were leading plugs

deam

01-27-2006, 04:00 AM

OK so i've delt with three dealerships...Here in the sf bay area CA,

magnussens (however you spell it) Blows! they scratched my interior big time, went joy riding, used chemical bs on my exhaust tips and ruined it, curbed two of my wheels, broke my window regulator and had to bring it in 4 times....and last but not least....MY White ceiling was covered in grease fingerprints....

Oakland mazda- parts took forever, but serviced it decently..delayed alot

Oaktree mazda gets a million thumbs up...Ive written two surveys....and i cant even explain how much i love them! and Tim the service manager is by far the coooooolest guy, that will make anything you wish happen, my rims didnt get curbed either =) my hp evos!!

thats all
:yelrotflm

l008com

02-17-2006, 10:21 AM

128 Mazda, Wakefield, MA

Went in for oil change, they ended up replacing a lower left lateral link that was not covered under warranty. They said it looks like I hit something. I asked them to explain since the only two accidents I was in, I had gotten it fixed at their place. The only explanation I got was that it was not from the accident and it was not under warranty. So I was out $400. I suspect the part was fine to begin with and they just try and slide things by people when they think they can. It was already said and done before I realized I was being screwed over.

dazygirl415

05-26-2006, 11:01 AM

Hillard Mazda in Fort Worth, TX: HUGE NEGATIVE

All –

Please DO NOT take your vehicle to Hillard Mazda for ANY type of service WHAT-SO-EVER. I took my RX8 there for an oil change on Feb. 28. Nothing was wrong with the car when I took it in and it came out with a rattle. I find out that the frame bracket was bent and a couple exhaust hangars are knocked up and out of place effecting the power band. This type of damage was determined to be fresh by an insurance adjuster and can only happen if the car is bottomed out, which we all know I certainly did not do. The only time this could have happened is when it was not in my care at Hillard Mazda. I explained the situation to a manager at Hillard Mazda who in turn was not pleasant to deal with and even though there are records on file stating my complaint of the rattle immediately after the oil change, Hillard Mazda refuses to accept responsibility.

My car is being fixed at Hiley Mazda in Hurst, who has been incredibly pleasant and easy to deal with. They are bending over backwards to have my car repaired in time for me to take it out of town today. Unfortunately, it’s being repaired out of my pocket. I’ve officially learned my lesson.

Just want to share so ya’ll don’t have to go through the same thing. I know Hiley isn’t down the street, but the 15-20 minute drive is worth it to me.

Dazy

Easy_E1

05-26-2006, 09:50 PM

09Factor

05-27-2006, 02:36 AM

^^^ the one reason i will never deal with a Earnhardt dealership.
back in the Day when Tex ran them they were good, but today all i have heard about them is hate mongering.

Baxter Basics

05-29-2006, 03:54 PM

Tsteps

05-30-2006, 10:29 AM

Hubler Mazda West Plainfield, IN

Negative!

I took my car in because the airbag light would constantly stay on.
One of the bolts on my passanger side seat wasn't screwed in so the seat rattled when I turned corners. The bolt had also been half-way stripped, but I managed to screw it in just fine. And they scratched the hell out of my driver side foot board. They said i'd get a call when the replacement board came in. 3 months later....yeah right!

sgrimes2

05-30-2006, 05:38 PM

Lakeland Mazda in Lakeland, Florida NEGATIVE.
Bad service dept. I had to take my mazda back three times for them to fix my 'check engine light' problem. Service crew VERY unfriendly and made me feel like an unworthy consumer. DO NOT RECOMMEND THIS DEALERSHIP.

18bsTiRX8

06-05-2006, 10:43 AM

Kerry Mazda in Florence, KY (Cincy area)

Poor sales department...very rude, pushy, always try to bribe with "free oil changes" if you give them high scores on mazda survey even though not deserving of it.

Service dept even worse....took off a panel that had nothing to do with an oil change and did not screw it back together...left me stuck on the highway hours away from home with this panel dragging on the ground...when I called this dealer from the side of the interstate, they suggested that I use the tire jack to lift the vehicle and have me crawl underneath to take the panel off on the side of the interstate....I was the one who had to mention roadside assitance and ask for local dealers. They apologized, then tried to claim it wasn't their fault and the 12 bolts vibrated themselves loose (the car was fine when I dropped it off 24hrs prior), then accepted responsibility again when they realized another dealer was fixing it as a warranty issue and it wouldn't cost them....and once again, had the nerve to bribe me with a free oil change AGAIN if I would give them high scores on the survey.

Very unprofessional, stay away from these guys!

ms292399

06-05-2006, 01:29 PM

^^^ Could not agree more. My experience with Kerry in Florence was equally as bad. EXTREMELY pushy sales, told me that they will only sell a car for the sticker price (after another dealership was taking $2000 off yet the other dealership was going to "screw me" on "other items" according to Kerry), and like you said very unprofessional. My dad (who is my co-signer) was told that he could not sit in on a pricing discussion, WTF!. Then as we are leaving the dealership, the manager tells us that all we are doing is wasting the salesmen's time, and that we should leave because I wasnt willing to buy a car that day. I have told all my friends to never go to a Kerry dealership ever again.

This is actually a blessing in disguise, since i was looking at a mazda6 that day, then went to Jake Sweeney where jokingly, i said that i would rather have an rx-8, but that it was out of my price range. So they worked with me to get a great deal on the car i am driving now. So i guess in the long run thank you Kerry Mazda for being *sshats.

I should have posted this a long time ago, but i guess i'm just that lazy.

ms292399

06-05-2006, 02:16 PM

18bsTiRX8, you should post this in the cincy thread, since i dont think a lot of people make it all the way down to these threads.

Torchmonkey

06-05-2006, 02:21 PM

Billy Thrash Mazda
Albertville, AL

Very Positive

Gave me the GT/color I wanted with 13 miles on it. Service has been solid and they have gotten the accessories when I asked for them. I will definitely do business again with them. Service guy is great and an officer in the National Guard.

18bsTiRX8

06-05-2006, 03:26 PM

Nice to see a good dealer out there....post that up in the "positive" thread

Nodoz

06-05-2006, 07:23 PM

Well since everyone else is ripping on Kerry I'll share part of the story of how I got my 8.

After months of saving every penny I could and paying off my credit cards to raise my credit rating, and researching what car I wanted to get (it was always the 8, but I tested some others) I finally had the money and the credit score I needed to get my car. I had it narrowed down to 3 cars (all used). An '05 titanium, '04 velocity red, and the '04 winning blue I took home. The '05 was just a touring model with 10k miles on it, but the salesman wanted $24k. He also told my he was 90% sure I wouldn't be qualified to buy it. I drove off giving them the finger. Kerry had the v red one with 19" Koing rims and satilite radio for $21,500 and it had less miles than the blue, but they never seemed to have it in when I wanted to see it. First it was there, then they took it to auction. I showed up one day after talking to them and they said they would pull it from the auction for me. When I got there the car still hadden't arrived. I took out one of my business cards and put my offering price of $20,500 on it with my phone number. A few days later I get a call "we've got the car, it's here" so I say fine I'll come up after work. A couple hours later I get a call saying "we can't get it off the truck, it's you'll have to wait until tomorrow." Tomorrow comes and I drive out after work and what do I find but no car. On the way home I stopped at the dealer that had my future car, and I gave her a once over again. I had a loooooong talk with the sales manager - mostly about bs, and at the end of our conversation he said I'd do $20,500 on this car. I said sold. I already had my loan approved and just needed to wait 3 days to get my check so I could buy the car. The next day I get a call from Kerry "we've got it! it's here!" I said to myself, well I've already got the price I want, but let's see if I can't get a better one from these guys. I drive out there again and it was just the sales manager there. I had to wait about an hour to test drive it. It was a nice car, and better detailed than the blue. I came back in for my test drive and the manager came out and said "I can't find the key." I was like "you've gotta be kidding me." He looked around for about 5 minutes and came back and said, sorry I don't have it. I was writing off the car in my head as I walked back to my old '87 civic. Then he comes running at me full speed "I found it, I found it!" Apparently the salesman I was dealing with hid it in his desk. The test drive was VERY short and I had to take him along. The guy was upset when I told him I already had a loan approved and wouldn't be financing through them, but he never stopped pushing it. Walking out he gave me the old "is there anything I can do to get you in this car today?" line. I looked him in the eye and said point blank (mind you this is the sales manager and the internet price was $21,500) "if you say $20k, I'll go home right now, get my check and be back in 45 minutes and buy it right now." He backed off and said "well, I don't know, I've gotta talk to my boss, we may still have some more money in this car, I want to do it, but I can't..." then he gave me one of those stupidly strong gripped handshakes and we parted ways. I bought Jezebel the next day. The gave me another $100 off, and a free oil change. Kerry never called me back.

ms292399

06-05-2006, 09:04 PM

it makes me feel good to see that other cincy people had the same experiences as me. Well, maybe not feel good, but at least makes me feel like i wasnt the jerk that they made me feel like.

Its a shame there is only 4 mazda dealerships in this city, and one of them i will NEVER go to again.

18bsTiRX8

06-06-2006, 09:20 AM

I wish I knew all this before I bought my car........I had an employee discount so price wasn't much of an issue, but they were pressuring me to buy that day b/c a mazda rebate was expiring and I needed to take delivery (which was actually true). I really wanted a ti gray and the one they had there didn't have all the options I wanted, and like an idiot, I believed them that no other dealers in the area had it. I wish I would have slept on it and done a little research on my own.

That isn't even that big of a deal though....the part that got me is that I didn't have much of an opportunity to look over the car because they were closing and the salesman was pushing me to hurry up (couldn't believe he was so rude...making comments, even after we committed to buying the car that we have to hurry b/c his wife has dinner on the table, etc etc...). We took delivery that night, but was told after the fact that I had to bring the car back already for a recall (which they never mentioned before). Once I took it home and washed it, I noticed that someone backed the car into something on a test drive and the bumper was all scratched, and one of the "kids" they let test drive the car was wearing a ton of rings and scratched the driver's door and the shift knob. Kerry Mazda's reply was that I was too picky...luckily the contracted paint guy shut the salesman up by saying, geez, the customer see's this every time they get in the car and its a $30k+ car!!

They always told me the survey's are extremely important and if I give them all 10's they would give me free oil changes....but I think they sensed that I was pissed off and that I could care less about an oil change so I never got a survey in the mail.

I should write Mazda USA.....I know for a fact that they are very concerned when a dealer is getting a bad reputation.

NVMYGT

06-06-2006, 09:40 AM

Definitely write MazdaUSA about the dealership. I had a ton of problems with service at the dealership where I bought my car. I filed a formal complaint with MazdaUSA. Months later, the entire service staff was fired and replaced. They are much friendlier now. :)

Sincerely,
Squeaky Wheel.

strong bad

07-15-2006, 02:01 AM

Few months ago, I was having some issues with power loss.. similar to what others have experienced. After taking it into said dealership, it was determined that the spark plugs and wires needed replacing.

The car drove fine for about two months and 2k miles until this past weds while driving, my car started to wig out (http://www.rx8club.com/showthread.php?t=94318&page=1&pp=15)

I took my car to Cory Fairbanks Mazda this time around, and the problem turned out to be a plug wire which, apparently wasn't connected properly, and bad ignition coils. As I summarized in my original thread, I'm pretty confident that this problem would have been avoided completely had Classic Mazda East did their job.

Not sure what my options are if I wanted to go to CME about this... any ideas?

RX8mydog

08-09-2006, 01:57 PM

Mazda City of Orange Park (Jacksonville,FL)- HUGE NEGATIVE

constant engine problems, constant malfunctions in center console, console has been on order for over 6 months, they've ordered the wrong parts 3 different times over that period. Insist nothing is wrong with car although idles roughly and stalls everytime it's at a red light. :Eyecrazy:

nuke0907

10-14-2006, 01:45 AM

Casey Imports..... Mazda, Jeep, VW, Audi and Subaru
Newport News, Virginia

These guys are a bunch of circus clowns dressed up in uniforms acting like they know what they are doing. Every time i take my car in for repairs (Pre RX-8) it would take them at least 5-7 trips to get it fixed.

My last car, a '02 VW Passat W8 was lemonlawed due to the inept sevice there. 14 times in the shop, 32 job orders and 60 days out of service in 12 months of frustrating ownership!

I bought my RX-8 at Hampton Chevy-Mazda but really have not had the chance to gauge their service as I have not had any major issues to speak of. The only real work thay have done was the airbag recall so I will see.

before i bought my 8 i went to the Hampton Mazda and asked one of the salesman some questions and was very helpful. he even gave me a brochure and said they pretty much have not changed so a lot of things will be the same for most of the years.

after i bought my 8 i looked up some parts on Rosenthal's website and wrote the part numbers down along with the prices. i then went to Hampton Mazda to see if they had those parts. the guy took forever just to punch some numbers in and kept pressing backspace over and over. he then said they had one of the parts i asked for but it was an entirely different kind. he finally found the right one and told me the price. he said there was no way he could match the price from Rosenthal.

after that i left and ordered it from Rosenthal online and got my shipment 3 days later. i will be ordering parts from Rosenthal in the future as well instead of going to Hampton Mazda.

Rattle8

10-28-2006, 11:05 PM

[Mazda of Clear Lake - Webster, Tx. : Service - NEGATIVE]
Took car ('04 with less than 4,000 miles - show room condition) in to have transmission neutral switch replaced. Service rep said part was not in stock and would have it shipped overnight. I asked Rep to keep car inside shop, so the car would not be subject to door dings and vandalism. He agreed. However, car was left outside and driver side door was scratched (to deep to be buffed out). Car was put in shop Monday PM. Switch finally replaced Friday AM!!

shortthrow

11-09-2006, 01:47 PM

Hey! anybody have any positive/negative dealings in NJ. I think there are only about 10 dealerships in the whole state. Have to take my 05 back on a recall for the oil calibrating.

New Yorker

11-13-2006, 05:15 PM

Hey! anybody have any positive/negative dealings in NJ. I think there are only about 10 dealerships in the whole state. Have to take my 05 back on a recall for the oil calibrating.I like Wayne Mazda, and they seem to have a good rep with local Mazda gearheads.

CTrx8

11-13-2006, 05:54 PM

short version is that they charged to inspect the brakes and wanted to charge for things that are TSBs even after having it pointed out. also charged over twice as much as any other place to replace a seatbelt that had been locked from the driver's seatbelt to the back by my daughter (long story - search the other threads). they are nice enough in person and on the phone but will gouge you with their prices.

STAY AWAY FROM MAZDA OF MILFORD (CT).

dra423

11-13-2006, 06:19 PM

Ferman Mazda of Bandon, FL - Negitive - They have been one problem after another. Last one was in to have the oil changed and they told me about the recall... Go to get a rental and get something from the car and they can't find it. Well it turns out the person changing my oil went out to lunch in MY CAR!. Recall was fine plugs and reflash... Then I go to check the oil and it is over filled!!!! I will never take my car to them again.

juiceRx8

11-13-2006, 06:33 PM

Mazda of Smithtown, N.Y. - NEGATIVE

I brought my SS in for an oil change and other work aswell. They called me to tell me that my vehicle was ready to be picked up. The sevice manager brought my car around and to his "suprise" my dash looked like it threw-up. All my wires were hanging out ( Alpine IVA-D300 no where in sight) And my 2 Ten inch Eclipse subs were gone. My Amps were hanging from where they were mounted. I was pissed, and the General Manager of said dealership ( Mazda of Smithtown N.Y. ) was kind enough to tell me it wasn't there problem!

Got my reinbursment 4 months later from there insurance company.

Larouche

11-16-2006, 08:53 AM

Sept-Iles MAZDA Qc Canada VERY POSTIVE

All the time on warranty and I had a really good price

Sherbrooke MAZDA QC Canada NEGATIVE

Sale dept did not consider me because I am 23 years old. This is why I bought my car in Sept-Iles

Service dept are verry slow. I took an appointment 2 week in advance and they took my complete afternoon for a oil change.

Detrich

11-16-2006, 03:38 PM

Overall: Negative

Service: Negative
Their service department made 3 small, but very deep scratches on my front passenger side door during recall service. If getting your car damaged during scheduled service brings you joy, then Alhambra Mazda's the place to go.

Sales: Good
Had no major issues during my S-Plan purchase.

Rotori

11-29-2006, 12:47 PM

Rotori

11-29-2006, 12:53 PM

Bank St Mazda, Ottawa

PRO: Salesman said he would be glad to deliver the car to me (300km away) -
CON: Car was filthy upon delivery, absolutley stank of coffee, and BO from the delivery men, they had spilled coffee in the cupholders (I can't even stand the smell of the stuff) Two weeks later smell still lingers.
Dent on drivers door which I am positive was not there upon test drive.
Tank was empty (low level light was on, took 55 l to fill)
Called 2 days after delivery to inquire as to my satisfaction, gave the rep the same details, no return call yet.

This happened to me as well. Having Dent-Time come out to fix it today. Too bad I didn't notice it before delivery.:cussing:

Also a big NEGATIVE for the service department at Hoehn Mazda of Carlsbad. A few things; first of which, the servicemen left scratchs from miscellaneous belt equipment on my center console. Looks like scratches from a keyring. Second; I wanted to make sure that my car had been tuned with the latest flash. When I inquired, the service manager gave me an attitude and said, "What.. did you hear about that on the internet somewhere?"

I was fortunate enough to have a good salesman though. A big thumbs-up for Brian Veitch for making the whole thing virtually painless.

bigmac

12-11-2006, 04:41 PM

:mad: What a rip off!! :mad:

Their service manager James Rushing is an A-Hole. Does not care about customers at all.

Very bad service as a matter of fact I suspect foul play with my car.

Will not recommend this to anyone.

shayne56

01-03-2007, 07:28 PM

Milo Gordon Mazda, Lawton, OK

Parts - NEGATIVE

The parts manager is never helpful. When it comes to dealer-only parts, forget about it! I am forced to shop online and pay for shipping rather than attempt to deal with anyone in the parts department. To top it off, they're not friendly at all. Nobody cares the slightest bit about me or my RX-8 They seem to be "at lunch" for at least 7 hours a day.

Service - NEGATIVE

My RX-8 mysteriously broke down. I called roadside assistance to tow the car to Milo Gordon. Service manager said don't count on the warranty to cover the repairs. He said rats may have chewed through the wires! I was stranded on the side of the road for hours, and the parts mgr. was rude and unsympathetic. I had to pull teeth to even try to get a car rental to my house 60 miles away so I could go to work tomorrow.

Courtesy Mazda, Las Vegas, NV

Parts - NEGATIVE

After being on hold for 22 minutes, an associate answered my call and placed me on hold for another 15 minutes. After waiting nearly 40 minutes, I got a quoted price for an ATF Gasket ($60!!!) However, it takes this dealership 3 weeks to get your item should you wish to order with them. I then asked about a second part and hung up after being placed on hold for another 15 minutes. I found the same gasket at Meyer's for $11...

BRGREEN8

01-14-2007, 07:47 PM

Long Beach Mazda, CA - Negative

About three weeks ago, my engine seized up and would not start. so i end up having it towed to Long Beach Mazda. at first they wanted to see my oil records, and it was fine with me. but then they took pictures of my engine bay, and pictures of my rims+tires+suspension+bodykit. just last week they rejected my warranty claim based on a " lowered suspension (i have mazdaspeed suspension) + wider tires ". i sensed sometihng not right so i took my car in at Browning Mazda located in Cerritos Auto Square, told them about the engine, and told them what Long Beach Mazda said, and Browning said Long Beach is full of it. Toward the end, it was browning mazda who helped me getting warranty, long beach mazda turned out to be dicking around with me because they didnt want to do work on a modified car.

so everyone near long beach mazda, or have taken their car in long beach mazda for service, i would suggest making the drive to browning mazda.

reidswitch

01-15-2007, 06:53 PM

I agree totaly about Long Beach Mazda. They had my 8 for a total of 7 times for a grand total of 33 days. Each time I got my car back worse than before. Went to Browning Mazda to fix my issues and they set me up with a technician that I got to speak with and who seemed to know alot about the 8. He worked on it for a couple days but buy this time I had complained to Mazda and now dealing with a regional tech who is correcting my problems telling me that I certain parts were not put back, missing screws / clips and wrong bolt used. All this because of Long Beach Mazda.

Funny this is that the regional tech is working on it at Long Beach Mazda but assured me that none of there techs will touch my car.

BRGREEN8

01-15-2007, 10:35 PM

and oh yeah, someone at long beach mazda stole my rotary shaped valve stem caps, the caps were there when i had my car towed from mazdatrix to long beach mazda.

N5TEV

02-03-2007, 06:25 PM

Classic Mazda East
2075 North Semoran Blvd
Orlando FL 32807

NEGATIVE

If you really want to treated like crap, as well as an idiot, then run, do not walk, to your phone and call them up immediately for a service appointment.

I made an appointment over a week ago, and show up today for ... no appointment. So the service writer tries to fit me in, saying "you know, we're really busy", and acting like I'm keeping her from something more important, like ... her job. Oh nevermind.

So I just want an oil change and air filter changed. Oh, and I brought my own oil. So after 10 minutes the service writer comes out and says they will not use my oil. They will only use their oil. I carefully explain how my oil meets the requirements laid out in the owners manual. I'm talking to a wall. So the head "Master Technician" is summoned. I swear, this guy is barley old enough to shave and starts to talk to me like I'm two years old. Again, I explain how my oil meets the SAE requirements in the "Mazda" owners manual. His best response: "We're not Mazda, we're our own dealership." So I left.

Here's the kicker- as I was about to exit the parking lot, I encountered another 8 coming in, rolled down my window, and warned him about this place. He indicated he was coming in for service also. As I was driving away, I saw him leaving the parking lot. Morale: word of mouth carries, and we need to keep our business out of places that are run poorly.

Recommend this joint be avoided at all costs. If I broke down in front of this place, I would have my car towed any distance before dealing with these bunch of idiots.

dean2900

02-07-2007, 03:01 PM

BOB KING MAZDA WINSTON-SALEM (HUGE NEGATIVE)

This is probably the worst service center in the nation. The owner doesn't want to fix duplicate problems because MNAO doesnt pay. Have had a dead battery 6 times in 4 months and they keep trying to force me to buy new batteries and have never found the power drain nor do they look.

Dremd911

02-13-2007, 02:11 PM

Middleborough, Rhode Island...they suck!!!....they quoted me $400 to install fog lights i already had stating "we need to order wiring for your car etc"....i told them the car was pre-wired apparently they were trying to pull one over...dushbags...i did it myself for FREE thanks to the forum...YAYYYY FORUM

RotaryP7

03-15-2007, 04:23 PM

tksnobords

04-08-2007, 03:18 PM

ROYAL MOORE MAZDA in Beaverton, Oregon
service: NEG
Sales: NEUTRAL

Sales Dept - I bought my car here...but i wasnt happy with my salesman. i bought my 8 used. but i got a fair deal and for the most part i was treated well.

Service Dept - i dropped my 8 off because the heater was working randomly. They decided to replace a heater part. i was told it would be a 1 day job, and the part would be ordered overnight. it took 6 days including the weekend. when i got my car back my ashtray was not put back in. when i got home, i found a wrench under my hood. within 2 weeks of gettin my car back i am now taking to A different dealer because my radio display is very weird...the letters and numbers are random. i'm not saying that Royal Moore is responicble. but they did hace to remove my radio unit to do the heater work.

Endgame

04-09-2007, 05:57 PM

Any other bad Mazda dealerships in AZ besides Earnhart and Bell???

Detrich

04-09-2007, 06:38 PM

bump... ALHAMBRA MAZDA... just 'cuz when i saw this thread it reminded me of how much they SUCK-ASS and deserve to be fired as a dealer for service.

negative to the 10,000 power... if that's even possible. <LOL>

tksnobords

04-09-2007, 11:41 PM

Herzog Meier Mazda - Beaverton, OR

Sales - NEUT - I dont know, Didnt buy my car here.

Service - SO FAR SO GOOD -
I dropped my 8 off to get the radio problem fixed. the letters and numbers on the radio display are all weird...kind of scrambled looking. They thought it was the display unit. They happily ordered me a new display. they got the part promptly and the install was very fast. the new display unit didnt correct the problem. They talked to mazda and have decided to order me a new radio unit. I also ordered new rear left taillight, as mine is leaking. they are also going to be installing new headlights, as the lenses look a lil burnt from the heat of the bulbs. so far i and VERY happy with this dealer.

tksnobords

04-09-2007, 11:42 PM

ill let you guys know more after this weekend. im taking my car in friday to get all this work done....

ps. the dealership also has free wi-fi in the waiting room. awesome when i remember to bring my laptop

Kamarti7

04-10-2007, 09:54 PM

STOKES MAZDA (North Charleston, SC)
This dealership flat out lied to me after I curbed one of my wheels. They tried to tell me one of my wheels was bent. As a result I purchased 4 stock wheels from a member of this website and had the wheel removed and put a new one on. Still have to hold the wheel at an angle to keep the car straight. I chekced the so called bent wheel after it was remove and to my surprise it was not bent. STOKES MAZDA lied to me to try to get me to purchase a new wheel from them ($550 thank you very much), when they could have just repaired my alignment. Now I am getting my alignment repaired this weekend by a local mechanic whom I have befriended and vow never to take my vehicle to that god damn unethical blasphemy referred to as STOKES MAZDA. On the bright side Drift Happy made a fair deal with me for his wheels, and they came just as promised and looked just like they did in his pictures, nice to know I can rely on members of this website, but not the fucking dealership.

Detrich

04-10-2007, 11:39 PM

^ amen brother.

monkiboi69

04-26-2007, 11:16 PM

BEST MAZDA HYUNDAI (Houston, TX) Southwest Freeway
HUGE NEGATIVE
If you want the job done right the first time, don't go there for service. Asked them to install a simple spare tire kit, waited 3 1/2 hours, and they cut a hole into my trunk panel rather than slits for the spare tire mountings. Filled my oil 1/2 inch over full mark. Service manager is a joke.

tksnobords

04-27-2007, 12:42 PM

Herzog Meier Mazda - Beaverton, OR

Sales - NEUT - I dont know, Didnt buy my car here.

Service - SO FAR SO GOOD -

I took my 8 in the get the new radio unit installed 2 weekends ago. I drove 40 miles to get there, and they tell me the radio didnt come in. but they called and said it did. so they put in my new taillight. works great. they said they couldnt replace my headlights because they burnt problem is on the outside and isnt covered. kind of like rock chips isnt covered. so i went in on tuesday cuz i got the call saying my radio had come in. so i drive another 40 miles there...and when i get there they tell me that they got the display again....not my radio. they felt very bad and offered to fill my tires with nitrogen for free. ($20 value).

i am still happy taking my car there. oredering the wrong part happens. so i would still reccommend this dealership FOR SERVICE

MrSuicideDoor

05-08-2007, 11:42 AM

Wellesley Mazda, MA.

I have no power steering, i haven't for about 11 days. i don't get seen until friday. GG. it's not like it's a huge safety issue or anything. anyway if i get in an accident, even a fender bender, because of it. i'm going to sue the balls of of them.

NA mazda got involved, they are awesome. they're pressuring the dealer into taking me early, and hooking me up with a rental car. i'm very impressed

carlre

05-31-2007, 02:21 PM

I bought a new '06 RX-8 from Gaithersburg Mazda (Maryland) based on their reputation, and I give them a POSITIVE. The dealership is almost a 2-hour drive for me, but so far it has been worth it to deal with them. When I bought the car, the low-pressure sales people bent over backwards to help me (including personally taking me to an after-market shop where I could get custom leather and seat warmers installed). I experienced the typical visor snap-age after owning the car one month, and when I brought it in for a new visor, they were prompt, polite, and did the approprite follow-ups.

Detrich

05-31-2007, 03:03 PM

umm wrong thread - this is the BAD DEALERSHIPS thread.

I bought a new '06 RX-8 from Gaithersburg Mazda (Maryland) based on their reputation, and I give them a POSITIVE. The dealership is almost a 2-hour drive for me, but so far it has been worth it to deal with them. When I bought the car, the low-pressure sales people bent over backwards to help me (including personally taking me to an after-market shop where I could get custom leather and seat warmers installed). I experienced the typical visor snap-age after owning the car one month, and when I brought it in for a new visor, they were prompt, polite, and did the approprite follow-ups.

GatorShinka

06-10-2007, 10:59 PM

Mazda of Knoxville.NEGATIVE Negotiated a price including shipping fee. Salesmen called back and upped the shipping fee. Took my credit card number as "just a formality" but ran it anyway. Never mentioned "non-refundable deposit" until it was too late. Told them I wanted the car M flashed and they had to verify it to me in person. Travelled 150 miles to buy the car, no evidence of M flash and would not verify it to me. Dealership owner, told me to "get on down the road". Would not even call me a taxi and when I asked to use the Yellow pages, a salesmen grabbed the book from me and said, "get outta my office". WOW!!

The service department has a similar attitude. My sunvisor broke while I was visiting my parents, who live about 30 miles north of Knoxville. I called Mazda of Knoxville to make an appt. to get it fixed, and after a long time on hold, got parts and service in sync.

Now my appt. was at 11:00 on Thursday May 31. Two days earlier, my parents and I had been in an auto accident which left us all banged up and totaled my dad's car. We'd already made plans to visit my brother and his family in Charlotte, NC on the 31st, so we decided to get my car fixed on the way. Due to the accident, we were all moving slow, so we were about 30 minutes late. When we got there, the service writer told us he'd sent all his techs to lunch. Parts refused to give me the part because they wouldn't get their warranty money.

I went back to the service desk and explained my plight, but to no avail. I might mention at this point that three guys were standing around the desk. Instead, I was chastised for being late and told I could come back at 1:00!

At that point, we decided to hit the road. About halfway to Charlotte, the visor started falling down and I tried pushing it out of the way and managed to blow a fuse, losing the radio, the interior lights and the smart key--and my CEL light came on. I called Roadside Assistance and after some effort, managed to talk to someone at the closest dealer, and was told the car was OK to drive. We then were able to reach Montgomery Mazda in Charlotte who told us they could fix the car that evening or the next day, whatever we preferred.

I took it to Montgomery in Charlotte the next day; the service writer himself fixed it and we were in and out in less than ten minutes. I posted this on the positive dealer thread.

If Mazda-Knoxville had been half as cooperative, we would have been spared a lot of grief.

wcs

06-14-2007, 09:11 PM

Orangeville Mazda Ontario Canada Negative. Totally Negative stay away.
Purchased car Feb 2005, since then there has been 3 owners, 5 Service Managers and countless Service Desk personal.
Only 1 mechanic has any sort of idea how to work on rotaries.
They seem to have no idea about service recalls (TSB's)

I've never left there completely satisfied with the work they have performed. They will not provide me with any MazdaSpeed parts for the 8. Just last week they denied to inspect my Plugs or Coils even though the check engine light was on. I knew it was a P300 Random Misfire Detected code (I own a ODBII Reader). Their excuse was I have too many modes... umphf -- See signature for mods

LiveToRev

07-17-2007, 05:04 AM

Eddie Accardi Mazda of Pompano Beach, Florida: NEGATIVE

Finance department uses tactics that are deceptive when writing the contract.

RojoOcho

07-18-2007, 11:35 AM

City Motors Mazda

Search for thread on why...

onephatguy

08-12-2007, 02:13 AM

Terrible personality's, gave me good deal on the car, but then tried to rip me off on parts. Wanted to sell me the fender strakes for $360, due to high shipping costs. Internet manager acted like he didn't want to be there during the deal. It took all of five minutes. Left his assistant to finish up the deal and didn't inform him of the little things in the deal. (a full tank of gas and detail) Assistant tried to say they never fill the gas tank on a purchase. They couldn't complete the work on the "due bill", so they will call me later to schedule an appointment. It's been a week and no call. The finance guy was okay, but I paid cash and he insisted I had to give them proof of insurance with their name in 10 days or they would charge me for a policy. Tried to sell me a extended warranty at $2700 and after I refused he kept lowering the price. After about five tries he came down to $1100. I can't believe he would think I would pay that much. There was only one customer in the entire dealership other than me and it still seemed like they didn't want my business.

Zrrides

08-21-2007, 10:43 AM

Champion Mazda Corpus Christi TX...EXTREMELY NEGATIVE!!!!!!!!!!
DO NOT LEAVE YOUR PRIDE AND JOY IN THE CARE OF THESE MONKEYS

genjuromikos

08-28-2007, 06:26 PM

Here you go:
http://www.rx8club.com/showthread.php?p=2031631#post2031631

ToothFairy

09-13-2007, 05:43 PM

Westcott Mazda, San Diego area..... TERRIBLE DEALERSHIP. I totaled my car 3 weeks ago and decided to check out an 05 shinka 14k miles (i drove 1 1/2 hours to see it). The guy on the phone said they would probably go as low as 22k (sounded good!).

The girl (LORENA) who was "helping" me did not know anything about the car, and all she told me was how 'cool' and 'sweet' and 'good' the car was. She also kept assuring me that mazda makes good cars. I was already there to buy an rx8... it was silly of her to try to sell me the company. Well apparently the car was "stock"..... but i noticed an after-stock exhaust and strakes. I wanted to know what else was added to it but of course she had no idea, and neither did her boss. They wouldn't even tell me how long the car was on their lot. They wanted 25k in the end.

Stay away from this place if you haven't done your homework already! The whole time I felt like my head was going to explode. My questions were not answered straight-up and all they could say about the car was it "was nice". Yes, it was a nice car but they were not a competant company. They will try to jip you and try to feed you as much BS as possible to get you to take home a car.

EDIT: they called me the day after I left their dealership and offered me 22k on the car. how predictable.

G Man

09-14-2007, 04:32 PM

Mazda of Las Cruces:
I know a previous post from back in '04 said that Mack Massey Mazda in El Paso was bad and Las Cruces good, but maybe they changed after they were bought (they are now Mazda of El Paso). I went to the Las Cruces Mazda and they told me they had to run a credit check just for a test drive. This was the first time I seriously considered that I may, in fact, actually look stupid or have an "F with me" tattoo on my forehead. As for the rest of the Las Cruces Mazda I cannot say, because I wouldn't walk across the street to pee on them if they were on fire since that first insult.

Detrich

09-14-2007, 05:46 PM

someone really should export or print out this thread and mail copies to all of mazda's corporate management...

briann

09-16-2007, 12:59 AM

lone_wolf025

09-16-2007, 02:38 AM

thegodfather07

09-16-2007, 03:29 AM

Claremont Mazda, California: NEGATIVE. LOL this one is funny. When I was searching to buy my current RX8 I visited the Mazda dealership in Claremont to see what they had. I told the guy that I wasn't buying that day and he told me that there was ABSOLUTELY no way that I could test drive a car unless I was planning on buying it. He also said that there were no used ones, which I walked by them when I entered the dealership. The final thing that he said that made me turn around and walk was when he told me that the RX8 had more power than the G35 because the RX8 comes with a V8 engine... LOL I guess he thought that the 8 in RX8 meant that it contained a V8 engine. :)

ToothFairy

09-16-2007, 07:40 AM

yeah, bad dealership. i went there today. they had no 07 models. and the guy workin w/ me. i asked if they still manufactured them in the winning blue color.
and he was like ill get you it in any color you want my friend. when people here told me that was only on 05-06 models -___- and he told me the rx8 was his favorite. and he didnt know shii about it.

that shinkas still there too. and offered 24k. it had no navigation in it right?

Those people are retarded. They keep calling me about that damn shinka. You are right, no navigation. They offered to sell it to me for 22k AFTER I put a 1k deposit down and withdrew it almost 3 hours after. If you look at the driver's door there is a scratch on it next to the handle. He told me that they would buff it out but I highly doubt it. it was a deep scratch. That car is not in "perfect" condition. I test drove it and the stick felt kind of loose. The center console was a pain in the butt to close also.

P.S. Anyone that wants to look at that shinka and is planning on buying it from those ass-hats make sure that you point out that the floor mats are in bad condition and the plastic pieces over the fender (under the strakes) need to be replaced. They were going to give those to me for free if I bought the car.

ToothFairy

09-16-2007, 08:18 PM

Seriously this company is up to no good. I put a deposit on a Shinka they had but withdrew it the next day because I realized how bad they were trying to rip me off. I asked them to send my check back to me (it was for $1k) and the guy in charge- MARK - told me he would just rip it up and throw it away. I told him no, send it back to me even if you rip it up.

I GOT MY CHECK BACK WITH ONLY MY SIGNATURE RIPPED OFF OF IT. THEY KEPT THIS PART. wtf? I called them demanding to know why they wanted to keep my signature portion of the check, what were they going to do with it? (I was really just freaked out that they know my account #, social security, etc. and now have copies of my signatures all over the place) He hung up on me and I had to have my mom call him and threaten to call the police and accuse him of possible identity theft/fraud. Why wouldnt he just write VOID across the check and send it back? This guy is a freakin idiot.

ANYONE going into this Mazda dealership needs to keep their eyes and ears open. I wish I went with my instinct and left immediately when I sensed something that wasnt right. I put a fraud watch on my credit thanks to these unprofessional people.

EDIT: All of you guys who have ligitimate concerns about your car dealerships should report the issues to the Better Business Bureau ( www.BBB.org )

Atilla

09-16-2007, 09:12 PM

ToothFairy

09-16-2007, 10:11 PM

wow - sorry to hear the search is going rough for you Tooth -

when i got my 8 i went to the Ford in Orange - they also sell mazda's there n' the salesman are kinda soft...hehe...i talked em' down pretty bad for my 8 - my buddy was gonna get one from there in about a month or two - we took a test drive in a BB down there like a week ago...they might still have it...

Thanks atilla- I will definitely look into that dealership. My only problem is I want a tigray, galaxy gray, or white rx8 - grand touring and low miles. I won't be able to keep up on the high maintenance of a black 8.

Atilla

09-16-2007, 11:22 PM

you mean there's a difference between a BB's maintenance??

but yeah...i saw a Galaxy gray over the weekend n' i gotta say...i'm really digging the color...really trippy at night!

ToothFairy

09-16-2007, 11:25 PM

you mean there's a difference between a BB's maintenance??

but yeah...i saw a Galaxy gray over the weekend n' i gotta say...i'm really digging the color...really trippy at night!

what I mean by maintenance is appearance-wise and keeping it clean

Atilla

09-16-2007, 11:32 PM

oh my bad....hahaha...duuurrrrr:Drooling_

G Man

09-17-2007, 01:28 AM

Had that happen to me at a local dealer around here. Needless to say when I do get my 8 it won't be from them.
Yeah, this was a few years ago and since then I read up on some car buying guides and this is technically on the illegal side (or at least toes the line for excessive shadiness). When test driving a car, you only need to SHOW them a valid DL, they don't need to make copies, etc., since they can then use personal info to run a credit check.

Incidentally, the one in El Paso didn't even ask me for a DL...:lol2:

thegodfather07

09-17-2007, 02:45 AM

Thanks atilla- I will definitely look into that dealership. My only problem is I want a tigray, galaxy gray, or white rx8 - grand touring and low miles. I won't be able to keep up on the high maintenance of a black 8.

Hey ToothFairy. I got my White AT Grand Touring from Tustin Mazda. I know a guy there so was able to get a pretty good deal. As far as I remember, they had about five or six 8s there, one of them being white and I am pretty sure that had a tigray and a galaxy gray there also. Let me know if you want me to contact my guy there and see what he's got in.

ToothFairy

09-17-2007, 05:20 AM

Hey ToothFairy. I got my White AT Grand Touring from Tustin Mazda. I know a guy there so was able to get a pretty good deal. As far as I remember, they had about five or six 8s there, one of them being white and I am pretty sure that had a tigray and a galaxy gray there also. Let me know if you want me to contact my guy there and see what he's got in.

Thanks! I would definitely appreciate as much help as I can get in finding my 8. I am very familiar with Tustin Mazda and their inventory. Unfortunately they don't have any 2005 manual 8's in the colors I like. I bought my last 8 from HB Mazda which is Tustin's sister dealership, so my guy at HB has been keeping an eye on everything that comes through. However, if you wouldn't mind, please let your friend know what I am looking for: White or gray 2005 GT manual

Thanks again!

thegodfather07

09-17-2007, 12:52 PM

Sure no problem. Just give me a list or send me a pm with all of the options that you are looking for and the price that you want to pay, before tax, and Ill give a call to a couple of my guys to see if they can pull one in.

ToothFairy

09-17-2007, 04:10 PM

PM sent

jmsinclair

10-15-2007, 07:03 PM

coastie08

10-15-2007, 07:31 PM

Brown's Mazda Alexandria VA

Negative

Wanted to charge me 97 bucks in labor to remove my front bumper to change my low beam light bulbs....what does it say in the manual? Open the wheel well and do it!

Don't think the kid tech put my royal purple in my transmission because he said it could not use it. Then flipped the story fast in front of the boss and said he did it.

0 confidence in the place.

That's too bad...sorry to hear about your troubles.

I bought my car from Browns Alexandria Mazda last February and it's been a mixed experience. On one hand, they made my purchase easy (I set up a deposit 3 weeks in advance to hold the car I wanted), but upon delivery the car had 2 paint CHIPS (down to the primer), a small dent, and about 2 scratches (2 inches in length). They promised to fix it for me, but at the time I needed the car so they let me take it back in to them in August (due to my special circumstances).

Upon pickup, they fixed the the dent, chips, and scratches in the rear quarter panel, but still had to order the vinyl appliqué (which I didn't know they hadn't done yet, when I was called to pickup the car).

So I brought the car back in a week later (when the vinyl had arrived) and it turns out they received the wrong sided appliqué so I had to come back again. On the third visit to have this quarter panel issue fixed, they finally applied the appliqué. All of this was done free of charge (obviously) and they did a respray of the quarter panel that is very impressive (can't tell any difference).

However, this whole process was a big PITA as driving to the dealer took 75 minutes each way...and returning multiple times for them to finish the job wasted a lot of my time.

tajabaho1

10-15-2007, 10:01 PM

btw, just a little note, Huntington beach mazda is very very bad
that is if you are planning to trade you're car in, they kill you with the trade in price, they put it so below blue book price its not even funny

Cody Red

10-15-2007, 10:09 PM

Corpus Christi, Tx. - Champion Ford Mazda

NEGATIVE. they try to charge for any little thing, and blame anything on everything little thing.

ToothFairy

10-15-2007, 11:08 PM

heyarnold69

10-15-2007, 11:40 PM

Mazda 112, Long Island, NY: NEGATIVE

Took over 10 hours to let me know that a stock height rx-8 couldnt fit on their lift ... not even going into the other crap.

huzer21

10-17-2007, 05:48 PM

Mazda of Lakewood: BAD

I bought my car Sept 1, the deal itself went very smoothly. The salesman walked around the car with me, filled out the I Owe/We Owe paperwork, and away I went.

Well, the windshield was cracked, they agreed to replace. It took them 3 weeks to "find" a windshield, and installed the wrong mirror mount. When they installed it, they also scratched the car in multiple spots. They agreed to fix the paint. And before I continue, they called me on a Saturday and said the person was there to install the windshield. I live about 15/20 minutes away and said I was on my way. Literally grabbed the keys jumped in the car, and got down there. When I arrived, they had released the technician and said they'd reschedule for Monday. I was livid.

It took them 4 weeks to deliver the floormats (wouldn't give me a set out of the 8 other RX-8s on the lot), 4 weeks to fix the center console, 4 weeks to replace the head unit with the WRONG ONE. Knowingly. When they fixed the scratches from the windshield replacement, there was overspray all over the roof/trunk/driver's side of the car. When I asked for a rental car (I had dropped the car off a total of 8 times, and only 2 of those times was any work actually done.) they said it was illegal in Colorado to provide a rental vehicle. Huh???

So...um, don't go there. Bad place. :rant:

nycgps

11-02-2007, 04:14 PM

Great Neck Mazda in Long Island !

Story :

I did NOT bought my car there. I got it in Manhattan Mazda, Long story short is that, I've never been to Manhattan Mazda for service because they dont have a loaner, and it takes them really long time to do something simple. say, 5 hours waiting for an oil change.

Then I start looking for dealerships for services (Warranty only), I was checking around and Great Neck Mazda is the only one around here that offers a loaner. Ok, I went there. First question they asked me was *Did you get your car here?* I was like *No* ... then that Fat guy keeps on typing, His name is Mike I think.

Everytime I go there they have to fix a lot of stuff. Say, Brake pads, Recalls, Rear Lights, etc etc. After 4-5 times, I think they start getting sick of me going there. never call me to pick up my car, said they will order some parts but never call me back.

Then finally one time, I have a SSV CEL code, I know what it means, and I know the part is cheap (like what,60 bux?) , the only problem is that they have to take the intake plastic out to replace it, which should take like what, 1 hour the most to do everything ? They start talking shit like oh your aftermarket intake is the cause of the malfunction ... I was like wtf ? then they took pictures and shit, said that they have to Ask Mazda first on what to do. because Mazda will void the whole car's warranty if you have aftermarket parts (which is complete bullshit I know). and their fuxking face was like *you bitch, Im tired of seeing you, never come back again*

Ok, I never went back, when I went out of the dealership, I just drove my car like I stole it for 2-3 tanks of gas, guess what the problem never came back.

These fuxkers at Great Neck Mazda does NOT KNOW SHIT about cars.

Yesterday I had a dealership to print me a copy of my warranty, guess what fuxkers @ Great Neck Mazda. My warranty is STILL HERE u BITCHES.

SSV Valve is nothing major, and it gets stuck easily if u dont drive the car hard. Learn how to fix a fuxking car u morons.

thank you.

Allow me to repeat one more time

DO NOT GO TO GREAT NECK MAZDA IN LONG ISLAND NEW YORK ! They dont know SHIT about cars ! All they know is how to read the service manual. if its not listed in the Manual, they will try to come up with some Bullshit to blame the problem on you !!!!!

Update: Oh one more thing. I came back from Manhattan Mazda, and they actually found that both of my rear lights were wrong. I got the Shinka trim, my rear Lights suppose to have the silver shinny thing(I dont know how to say it), but it was the dull one. They replaced it with the right Shinka one looks 10 times better(they have to replace it anyway, it was fogging up)

PLUS ! Damn bastards at Great Neck Mazda gave me the wrong HVAC controls ! Mine suppose to be shinny silver, they gave me the *Regular* version. Those pigs. Im going to buy the knob and replace it myself later. They cant fix shit, seriously.

DO NOT GO GREAT NECK MAZDA !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

N5TEV

11-03-2007, 11:02 PM

Great report, dude. Funny too. Have not seen a report quite like that long time.

Cool.

thecow135

11-04-2007, 08:15 PM

i like it... we need more emotional reviews
who cares if they're useful or not

morkusyambo

11-19-2007, 06:37 PM

Mitchell Mazda in Enterprise, AL.

Took the car there because sometimes during "spirited" driving the 2-3 shift would not be completely smooth. Remember, I drove the car onto their lot.

They called me back to say I needed a new clutch bracket and parts/labor would be $700. I also had the oil changed while it was there, so I asked the service rep if I could pick the car up and get the repair sometime in the future. She said no problem, and by the way it's 100 bucks for diagnosing the car. I said no, because they never told me that and I never signed anything that said that.

When I went to pick up my car they handed me the keys and I paid for the oil change. When I went to crank the car the shifter would NOT MOVE! To make a long story short, the manager called the service "tech" who said he never touched the car to determine that it needed a clutch bracket.

I knew I had a case against them, but I let it go since the manager offered to pay for half the repair(which proves they did something wrong in my eyes). Bottom line is I let them off the hook since I was in the middle of building a new house and did not want to spend the money for a lawyer. I've never taken my car there for any sort of service since.

Throwdown

11-29-2007, 03:34 PM

Hayward Mazda in Hayward, CA.

I brought my car in to have the starter replaced under the TSB released in August of last year. They techs there claimed I wasn't eligible for that recall. I checked the VIN number and I was. They claimed that due to my replacing the cat with a race pipe and changing the interior lights to red caused a drain on the battery.

Yes that's right. They claimed having red interior lights caused enough of a drain on the battery to cause starting problems. Those little lights are on for 3 seconds when I open the door and get in and close it again. They also told me that they had to jump start the car.

I sent an e-mail back asking just what the hell they were doing to my car. I've never had to jump start it. I told them to stop the lies about the interior lights and get to the point. I received a particularly nasty voicemail message from one of their techs calling me a punk and inviting me to come call him a liar to his face. Hardly actions fitting a customer service position. I admit I laughed after I heard that part. Luckily I was able to get my car back in one piece without any cost to me.

My warning to anyone with aftermarket parts is to stay well away from Hayward Mazda. Putnam Mazda in Burlingame has never given me trouble with all my aftermarket parts.

ToothFairy

11-29-2007, 07:26 PM

Hayward Mazda in Hayward, CA.

I sent an e-mail back asking just what the hell they were doing to my car. I've never had to jump start it. I told them to stop the lies about the interior lights and get to the point. I received a particularly nasty voicemail message from one of their techs calling me a punk and inviting me to come call him a liar to his face. Hardly actions fitting a customer service position. I admit I laughed after I heard that part. Luckily I was able to get my car back in one piece without any cost to me.
.

Report this douche bag.

Throwdown

11-29-2007, 08:40 PM

I plan to, I saved the voicemail and I'm gonna call Mazda Corporate on Monday and turn it over to them.

RedefineRX8

01-17-2008, 01:04 PM

BAD: Cooley Mazda in Upstate NY

Went there to get my ignition coils checked only, told them specifically literally 5 times not to flash my ecu because I was satisfied with the current gas mileage I was getting ( i have the RB flash ) heard him tell the service manager not to flash it, sure enough I come back they promise they didn't do anything to it... I get in my car and OF COURSE the flash has been fucking erased, I call back and flipped out they still swear they didn't flash it, not my car feels super sluggish compared to before, they will lie straight to your face don't go there.

quazmosis

01-17-2008, 04:01 PM

Billion Automotive - Sioux Falls - South Dakota

Con artists.

07rx8gtblack

02-10-2008, 05:53 PM

Sierra Mazda. Bought 07 BB GT. Noticed cracks in the inner part of the headlight shield. Asked the service department why there would be cracks and told me that the cracks usually happen when the shields are taken out to replace with aftermarket bulbs, which I did not. When I told the service manager that I bought it stock and did not modify the lights, I was told that the lights were indeed aftermarket. I called the sales person over to go over the problem. He insisted that the lights are stock, but couldn't explain why there would be cracks. I did not go further feeling that I'd probably kill someone if I found out that I bought a car that was touched up. Also, it made me feel especially furious feeling that I had the service done by someone who was incompetent, and/or I was lied to by the sales guy. I still don't know which.

I love my car, but that made me feel terrible. I wouldn't recommend Sierra Mazda to anyone.

GiN

02-13-2008, 03:07 AM

Alhambra Mazda - Alhambra, CA.

Bought my car there.

My car had 3 instances in one week where the symptoms described in the 4206F recall letter were present (engine rattling, severe lack of power on warm days). After three years and 55K miles (coincidentally the same week Mazda issued the recall notice along with an extension of warranty to 60K) requested check into 4206F recall.

Dealership replaced my battery (warranty prorated) - charged me ~$75.
Dealership recommended I perform 50K major service - charged ~$400.
Only after making me spend around $500 with them did they look into the recall procedure, but told me they couldn't reproduce the problem I described so they sent me on my way. Next day I had the same problems again.

Took the car to Tustin Mazda, who confirmed the problem but requested I go back to Alhambra to have them do the recall work (this is how courtesy between dealerships works I guess). Took the car back to Alhambra:

Replaced the engine as per 4206F (without contacting me about it first)
Covered only half the rental vehicle fee.

Subsequent visits to Alhambra resulted in:
Refusal to put my car on a lift because my Mazdaspeed side skirts were too low
Up-charging my standard oil change by $7 per quart of Mazda 5W20 oil because the rotary required "special oil" and without it would "void my engine warranty".

ZoomZoomRx-8

03-19-2008, 04:29 PM

Oak Lawn Mazda - Do not buy from OAK LAWN MAZDA in Illinois. I bought mine there, there was a lot of info not disclosed which would have definitly effected price or my buy decision. Stay away from Brian Daily. He doesn't know what he is talking about, the finance guys try to pawn anything off on you. Technical staff are idiots.

I take mine to Don Miller Mazda for service since I moved to WI. Great guys - at least the service department, knows way more about rotary than anyone I met so far. Their owners are big RX-7 and rotary engine enthusiasts, so they know their stuff and respects these cars!

alnielsen

03-19-2008, 04:39 PM

ZoomZoomRx-8

03-20-2008, 11:11 AM

I am glad they helped you out, but I have seen/been to better dealerships that are more trust worthy. I am speaking more specifically about their sales.

My8DriftsMe

03-23-2008, 12:52 AM

Menlo Mazda Redwood City CA, NEGATIVE!! I bought my car from them, They didn't clean it, service it, CHANGE THE BALD TIRES! what pissed me off the most is i live 2 hours away from them and i had to come back to the dealer because they didn't give me the lug key. Then they lost the key and said it was my fault because it "was in the car" (which it totally wasn't >=0 ) then they had me on a wild goose chase sending me to 8 different stores wasting half a tank of gas. So they get an

F- - - !!!!!!

volcomx31

03-31-2008, 11:30 PM

ALHAMBRA MAZDA, CALIFORNIA- worst service ever...it took them like 4 days to fix my moon roof squeak noise, my driver side sun visor, and to inspect brakes...when i got there, i brought some new wheel locks and they could not remove my old wheels locks so i had to go to America's Tire Co. to have them removed... they left my car dirty and customer service was terrible...:nono: SO DONT GO THERE!

volcomx31

03-31-2008, 11:31 PM

by the way, my moon roof squeak is back and my brakes have a new problem?

SilverEIGHT

04-16-2008, 02:58 PM

Omicron, I don't think I can keep this short as it requires all the text to make my point. It's also posted in the SE forum and should probably be removed.

=======================

NEGATIVE -
Southerlin Mazda, Mall of Georgia, Buford, Ga

Just so you know the the people involved:

John is the Master Service Tech.
Susan works at the service counter.
The group I refer to is the Georgia RX-8 Club.

========================================

I stopped by Southerlin Mazda today to tell Mike in the parts department that I had repaired my clutch pedal assembly myself and wouldn't need the one I ordered. Mike is a great guy behind the parts counter. He has always helped me out getting parts with the utmost professionalism.

I saw John at the service desk as he was up front instead of in the back for a change. After cordial greetings, I said I would like to talk with him if he had a minute. He said he was really busy and wanted to know if it was involved. I said "no" it will only take a minute. I told him about my clutch assembly and I wanted to know if he had any others come in. I was not prepared for what followed and since I'm a non confrontational type person, I chose to not respond what I was truly thinking at that time and decided to swing back online, where it will hurt the most.

These are not quotes but are as close as I can remember as to what he said.

- John at this point proceeded to let me know that only people that track and drive hard have the problems we have. (Referring to the Ga RX-8 Club and many issues over time)

- He said that an 80 year old woman brought her fully loaded black automatic in for trade with over 100,000 miles. (I can't make this crap up guys!)

- He referenced members of our group bringing in white papers and requesting work because of them and said it doesn't mean he has to do the work just because there are white papers. Also, that there are white papers that ya'll don't know about! (Seems there are some issues we need to know about guys, let's get busy :D )

- He said that most of us come in only for warranty work and they can't make a living off of that. And followed up with something relating to the fact that they really don't need our business. (Guess an uneducated Mazda owner is a good customer, eh!)

- He had things to say about two members, one positively and one negatively, I don't care to mention names so you will have to guess.

- He was on a tear and didn't want to be interrupted when I tried to speak and Susan was nodding and John spoke to her for a confirmation and then she joined in with a left jab.

- He said that when we come to them for something and if they make a suggestion that we don't follow up with things like spark plugs and brake pads and that we go to (can't remember the degrading term he used) some other place to and get them. (I don't remember being obligated to Sutherlin!)

- He seemed to have plenty of time to unload on me so I guess he wasn't that busy, eh!

He said more but I honestly couldn't believe he was telling me all this. It wasn't like I came in to get my clutch assembly covered under warranty. I ordered the GD part with all intentions of purchasing it. I just decided to repair my on and was wanting to alert him that there was a potential issue with the clutch assembly. He told me, "There is no issue with the clutch assembly!" and suggested that there will not be. (We will see about that!)

Seems they don't want our business. I've said this for quite a while now. I suggest that if you need to use them for something, don't tell them you are a member of the GA RX-8 Club and for God sakes don't act like you know anything about the car. :|

Oh, and he also told me that he was over needing to do mods to his car and that's why he sold his RX-7. He said that gas cost too much. He rather drive a small car (can't remember the POS he mentioned). Fast cars just don't matter to him any more.

WTF did I do to deserve this crap! I didn't come in asking for a GD thing!

Hope John and Susan gather around the computer and read my post to the other employees of Sutherlin Mazda.

StealthTL

04-16-2008, 03:04 PM

Good summary and congrats on keeping your kool with them - I'd have lost it....

S

BLACKOUT

04-16-2008, 09:14 PM

OURISMAN MAZDA

The attendent tried to void my warranty as soon as I pulled up saying that it was "ALL MODIFIED UP".
-when getting the vin to check the history log popped the hood and saw that I had a cold air intake, stopped taking the vin and got the manager and told him that they shouldn't accept the car because it has aftermarket "STUFF" on it and she is sure that it voids my warranty.
- then they ignored me for like 20 minutes after I OVER HEARD this shit and told them that if they want me to pull mazdas stand on aftermarket accepted parts and what isn't then i could seeing I know where to go for that.
-If that wasn't enough they finally pull my car around and say they will take it into the shop while STILL arguing if it is voided or not<<<AND RAM my front bumper into the highest ramp into a service garage I have ever seen after I told them more than once how to bring it in and even told them I would do it myself>>>
- the master tech there was great but that was it.
WILL NEVER GO THERE AGAIN!!!!

Razz1

04-16-2008, 09:23 PM

So whats wrong with the clutch assembly? YOu are too vague.

There is nothing wrong with the clutch.

absoluterotary

04-16-2008, 09:42 PM

Markville Mazda Markham Ontario= BAD! (words can't describe)

Stephen Williams the service manager at this location is a jerk. Lied to me several times about the service history of my vehicle, would not disclose all work that had previously been done, unaware of mazda products THAT DO EXSIST, admitted to buying parts from local used parts supplier )actually recommended them to me) the list goes on. To top it all off he turned his back and walked away from me in the middle of a conversation in which I remained calm and civil throughout the duration. Even though I was getting dicked around. WTF

Markville Mazda Blows!:eyetwitch

SilverEIGHT

04-16-2008, 10:30 PM

So whats wrong with the clutch assembly? YOu are too vague.

There is nothing wrong with the clutch.

My clutch bracket snapped (spot weld broke and the bracket tore loose) when driving home from work on Friday. I was shifting from 1st to 2nd. I had to stop the car and crank it in 1st to limp home. On Saturday, I visited Sutherlin to order a new bracket. Yesterday I went back to Sutherlin to pick the bracket up and what I explained earlier was the result.

I'm not sure about your statement "There is nothing wrong with the clutch." Is that intended as a statement or a question? If you are asking a question then then answer is no, there is nothing wrong with the clutch, it is new and was installed when I had a replacement engine installed under warranty at another dealer about 2200 miles before the bracket failure.

For this issue, see WOOOO ! Clutch pedal SNAP off ~~~ (http://www.rx8club.com/showthread.php?t=132912)

I joined in at Post #249 on Page #10 (http://www.rx8club.com/showthread.php?t=132912&page=10) and included images of the problem and the result of welding it back for additional strength.

Razz1

04-16-2008, 11:24 PM

Ok there is a clutch bracket issue. We think it is due to certain height people and how they sit in the 8 and the position they use is causing a leverage problem.
Only logical explaination. But there have not been alot of cases.

Still could be a design issue.

Its true mechanics work off commission. They don't make any money off warrenty work.

Their money is made raping the consumer replacing parts and collecting the full hourly rate for diagnosis and repair.

Reverse Mux

04-21-2008, 10:36 AM

Putnam Mazda in Burlingame - JUST SAY NO

If you look like you might be an easy target who might not know anything about cars (e.g. female, because dealers tend to assume we haven't done any research on a $30K purchase :rolleyes:), they will lie to your face.

I was car shopping in the Bay Area late last year, and one of the first things the sales guy said to me, when I said I wanted manual transmission, was that MT was more expensive than AT.

How can you do business with such a blatant liar? I can't remember the sales guy's name, but consider yourselves warned.

The plus side, though, is that if/when you DO catch him lying to you, you can use his lie to negotiate the price down to an acceptable level, and then head over to another dealership with a nice quote. :)

laythor

04-21-2008, 11:09 AM

Just to throw some sunshine in an otherwise downer thread:

Capitol Mazda in San Jose is great. Ask for Jared (he works the counter) and he'll take care of you. Service is always top notch, they never give me the run around on any work, I get 25% off coupons from them all the time, and they throw rental cars at me anytime the car needs to be in there for any length of time.

Reverse Mux, you should come out to our meets in UC. http://www.rx8club.com/showthread.php?t=94583

just go to the last page and say hi

G Man

05-12-2008, 09:18 PM

I know, I heard so many good things about Wayne Mazda on here. I moved to NY in April and needed to take it in soon for some service. When I called the service department to make an appointment I mentioned my issues I wanted fixed. I had to take it in on Saturday because of my schedule, and when I get there they tell me they can only do an oil change, not fix the other two issues because they are on half staff. Why would they tell me I could come in on a Saturday knowing they wouldn't be able to fix the problems?

It got much worse, to shorten the story I had to take it in two more times over two weeks (I live in Queens, about 25 miles away). If you really want to hear the whole story, PM me. I know many have said they've had great experiences, but looking at those posts they were quite some time ago, things might be slipping. I'm not just trying to bash them, but honestly I was shocked because I'd heard so many good things about them. I'll stop whining, just go there at your own risk. I'll try the others closer to home, and I heard they're all terrible too. :) :banghead: :)

05BlueRX8

05-12-2008, 11:02 PM

I'm sure this has been talked about by alot of Arizonans...

Jim Click Mazda Sucks...

First time I ever used them they were GREAT. I had nothing but good things to say. 2nd time. I wanted to kill them. They were replacing my tranny and the gears and it took a month because "the parts they got were just as bad as what they took out" It took a month before they told me "mazda gave us the go ahead to replace your entire tranny" It took them a month just to do that?

I took it back for a 3rd time, this time with clutch issues. They wanted to charge me $2,000 + to fix my clutch. So Instead I went to a local friend who is fixing my car for $1,000. The parts are coming from Jim Click Mazda. just as they get ready to put the car back together low and behold JIM CLICK forgot to include the pressure plate...Supposably in the system it said it arrived, but it never did. So Now I have to wait god knows how many days for that to come in before I can have my car. my car has been at the shop since thursday.

I bought this car in august of 07 used. The previous owner wasn't that great to it, which upon looking at it you can tell from the broken plastic underneath (no under tray) to allready needing a re-man engine, tranny, etc. The clutch was both the previous owners fault and mine. There's no way in as little as I've had the car that I would damage it so bad that it almost grinded into the stock flywheel. (i'm a better driver than that).

So yeah anyways...Jim Click Sucks. I think Tucson Needs a 2nd Mazda Dealership who won't screw people over/lose their parts.

lindasrx8

05-14-2008, 11:07 PM

My Mazda RX8 died on me in the middle of the road. I had it towed to the nearest dealership, which was Classic Mazda in Denton, Tx. This was a Thursday, my car was in the shop until Saturday and at 4:00 an hour before closing I received a call from the service manager that they could not find anything at all wrong with my car. I expressed my concern of what would cause it to just die in the middle of driving. He had no answer but to say they checked it out thoroughly and found nothing. By this time it was close to 5p.m. which was time for the shop to close. I left and headed towards home which was 15 miles away. Half way there a red light came on, later discovered was due to the radiator being almost empty. We had to put a mixture of water and antifreeze at least 5 cups. I called Classic Mazda and spoke with the service manager first thing Monday morning. His response was, "hmm, I wonder if there could be a leak". I replied with if you checked out my car thoroughly for 2 days why couldn't you find the radiator fluid was almost empty and leaking? I then took my car to Freeman Mazda in Irving Texas, the immediately found that there was a crack in the expansion part of the radiator. I would never recommend anyone to take your vehicle to Classic Mazda in Denton, TX.

Thank you for this thread, it is nice to have heads up of bad and good service departments.

Lindasrx8

Altair 8

05-15-2008, 01:54 AM

Paretti Mazda Motor Co., New Orleans/Metairie, LA. HORRIBLE! I'm honestly surprised they even know what a rotary engine is... seriously.

Mr. NiceGuy

05-19-2008, 01:55 PM

Guiffre Mazda in Brooklyn, NY

Service center improperly installed an O ring on the gas tank following a fuel guage repair covered under warranty. This resulted in a gas leak, which leaked fresh gasoline onto exhaust components below. Upon further follow up, dealer "fixed" the O ring after admitting that they installed it improperly and the O ring became pinched. The vehicle continued to have a strong smell of gas and upon further investigation, i had found that the rear seat cushion under which the tank access was located was reinstalled following the repair SOAKED WITH GASOLINE!!!!

Even after removing the cushion for the weekened, the vehicle continued to have the same gas odor. It was unbearable. How a dealer can return a car such as an RX8 back to the owner in such condition is incomprehensible.

This caused me and my passengers to suffer headaches all weekend long being in a vehicle with a constant strong gasoline odor. In addition, the plastic trim piece near the area of repair was splattered with gasoline which caused various unsightly markings as the gas tainted the plastic.

The vehicle is back at the dealer for the 3 rd time. I will be reqiesting a new vehicle if the inside does not smell the same as when i originally bought it. The vehicle is a 2005 RX8 with 23K miles and now smells like an auto shop/gas station inside, rather than the leather new car smell it had prior to repair services.

Chris311

05-20-2008, 09:04 AM

Last week I took my car to World Car Mazda in San Antonio for an oil change, and to have them check over my brake pads and rotors to make sure that everything looked good.

After two hours of waiting I got up to check the status of my car. 10 minutes later the lady at the service desk was able to find my Service Writer who was unable to give me an answer. I heard him call a service technician who came into the service department where I was waiting. I heard my Service Writer ask the technician if the oil change was done, and the technician said No. That got my irritated, but not pissed. What happened next got me pissed.

After I heard their conversation my Service Writer came up to me and told me that my car was "Being wrapped up and will be ready in a few minutes." I told him that I overheard his conversation with the Service Technician and told him that he lied to me. I demanded to talk with the main Manager. After my Service Writer told the manager I wanted to speak with him, I saw him drive my car into the service bay.

My Service Writer came back and joined me and the manager in his office. I asked him what they had done with my car in the past two hours, and his reply was "The car was getting an oil change." I told him that I just saw him drive my car into the service bay, pointing out that he had lied to me AGAIN. He tried to stumble for words but ended up not saying anything. I then asked him how my brakes were, and his reply was just "Good," that was it, nothing more. I then showed the manager who was standing right next to the Service Writer a previous service report from the last visit showing that my brake pads were low and would need to be replaced soon, so that was lie number 3. (It won't be the last lie) The manager told the Service Writer to leave after that.

The Manager then apologized, said he would pay for my oil change, and said that I would be assigned to another Service Writer will get everything cleared up and make sure that everythign on my car was in perfect condition. (I don't know how true that statement was)

The new Service Writer told me that my car needed the recall done to get the ECM flashed to fix syptoms of loss of power and rough idle. On my last visit, I complained of loss of power and a rough idle and the Service Writer that had lied to me, lied again and told me that nothing was wrong with my car and that they couldn't do anything about it. That is the fourth time he lied to me.

Wait, there is still more! When I got my car back, I saw that they had 10w30 written on my oil change sticker. OOPS! I showed the new Service Writer and he said that the car should be fine. I made him setup another appointment to get another oil change this week, and to do the recall. I hope that they actually do work to my car this time.

EDIT: About the above statement: After reading several threads, and getting a PM regarding the 10w30 oil being used, I have come to find out that 10w30 is ok to use and actually helps protect the engine better in hotter climates. Sorry for my ignorance, I just recently bought my RX8 and am still doing a lot of reading about them.

I still never found out the condition of my brakes.

World Car Mazda of San Antonio is going down as a Horrible excuse of a dealership for their service department in my book.

supernatural006

07-08-2008, 09:18 AM

Bob Penkhus Mazda, Colorado Springs: The sales rep's were very professional but the owner was not. I bought my rx8 there last thursday and found out the starter is going bad, just yesterday. THEN after looking in my owner's manual and finding marijuana (left from the previous owner) I called them and was told "did you smoke it? I mean, was it a lot?" Currently going to another dealer to have starter replaced.

Chris311

07-08-2008, 02:35 PM

Just to add a little more information to my rant just two posts above.

I just drove home with a new engine thanks to IPAC Mazda, and NO THANKS to World Car Mazda.

When I took my car to World Car complaining about low power, they told me that it passed the compression test and that the car drove fine when they drove it and had no power loss.

4 weeks later I took it to IPAC and was told my engine failed the compression test and they had ordered a new engine.

World Car Mazda of San Antonio couldn't give two shits about their customers.

snipaz2420

07-30-2008, 10:30 PM

I'm sure its posted in here but i'll just reiterate to keep your asses away from Manfredi Mazda in Staten Island. Its one of those service departments that has Mazda, Subaru, Toyota, and every other car maker in the service department. They don't care about your car and are not knowledgeable at all in my opinion. I HAD to bring my 8 in there and the techs were peeling out in the service area. I brought it to the service writer's attention and he tells me they just polished the floor haha. I then almost proceeded to get into an argument with the same writer after I asked for a wheel alignment.

Convo: Me - I need a wheel alignment(along with a list of other stuff)
Writer - Why?
Me - Because I want one
Writer - But why?
Me - Because I installed coilovers
Writer - Oh so you screwed up the suspension?
Me - No after coilovers are installed a wheel alignment must be performed
Writer - No you are wrong I have been doing this all of my life and I know what I am talking about
Me - Just please do it.

Then I left. After I got the car back I had a nice dent in my door and the trunk was all scratched up. Moral of the story is that they have no clue what they are doing so your best bet is to stay away from them and drive another half hour up north to Wayne Mazda. End rant :)

alz0rz

07-30-2008, 10:48 PM