I know, I heard so many good things about Wayne Mazda on here. I moved to NY in April and needed to take it in soon for some service. When I called the service department to make an appointment I mentioned my issues I wanted fixed. I had to take it in on Saturday because of my schedule, and when I get there they tell me they can only do an oil change, not fix the other two issues because they are on half staff. Why would they tell me I could come in on a Saturday knowing they wouldn't be able to fix the problems?

It got much worse, to shorten the story I had to take it in two more times over two weeks (I live in Queens, about 25 miles away). If you really want to hear the whole story, PM me. I know many have said they've had great experiences, but looking at those posts they were quite some time ago, things might be slipping. I'm not just trying to bash them, but honestly I was shocked because I'd heard so many good things about them. I'll stop whining, just go there at your own risk. I'll try the others closer to home, and I heard they're all terrible too. :) :banghead: :)

My story is exactly opposite. I really love them.

my car is at Wayne right now, been 2 days already(tomorrow is 3rd), reason? some problem I will explain later, but came out to be more serious than I and they first thought, now Kevin (rx8 tech there, he is a member here as well), is working on it to try to figure something out. Very good dealership imo. when I buy another car, I will definitely put them on #1 list.


Guiffre Mazda in Brooklyn, NY


Service center improperly installed an O ring on the gas tank following a fuel guage repair covered under warranty. This resulted in a gas leak, which leaked fresh gasoline onto exhaust components below. Upon further follow up, dealer "fixed" the O ring after admitting that they installed it improperly and the O ring became pinched. The vehicle continued to have a strong smell of gas and upon further investigation, i had found that the rear seat cushion under which the tank access was located was reinstalled following the repair SOAKED WITH GASOLINE!!!!

Even after removing the cushion for the weekened, the vehicle continued to have the same gas odor. It was unbearable. How a dealer can return a car such as an RX8 back to the owner in such condition is incomprehensible.

This caused me and my passengers to suffer headaches all weekend long being in a vehicle with a constant strong gasoline odor. In addition, the plastic trim piece near the area of repair was splattered with gasoline which caused various unsightly markings as the gas tainted the plastic.

The vehicle is back at the dealer for the 3 rd time. I will be reqiesting a new vehicle if the inside does not smell the same as when i originally bought it. The vehicle is a 2005 RX8 with 23K miles and now smells like an auto shop/gas station inside, rather than the leather new car smell it had prior to repair services.

I've never been to Guiffre Mazda's service department, but I've heard about horrible stories from the sales department.

when the sales department suck, you cant really expect their service department to be any better. (not to mention, numerous reports about their service department ripping off customers/install wrong stuff)

How hard it is to install the fuel pump anyway? I did it myself just a couple weeks ago, 1st time, no leak whatsoever. jeeeze these people.

I'm sure its posted in here but i'll just reiterate to keep your asses away from Manfredi Mazda in Staten Island. Its one of those service departments that has Mazda, Subaru, Toyota, and every other car maker in the service department. They don't care about your car and are not knowledgeable at all in my opinion. I HAD to bring my 8 in there and the techs were peeling out in the service area. I brought it to the service writer's attention and he tells me they just polished the floor haha. I then almost proceeded to get into an argument with the same writer after I asked for a wheel alignment.

Convo: Me - I need a wheel alignment(along with a list of other stuff)
Writer - Why?
Me - Because I want one
Writer - But why?
Me - Because I installed coilovers
Writer - Oh so you screwed up the suspension?
Me - No after coilovers are installed a wheel alignment must be performed
Writer - No you are wrong I have been doing this all of my life and I know what I am talking about
Me - Just please do it.

Then I left. After I got the car back I had a nice dent in my door and the trunk was all scratched up. Moral of the story is that they have no clue what they are doing so your best bet is to stay away from them and drive another half hour up north to Wayne Mazda. End rant :)

Wayne Mazda +1

i have read this site since 10/07. this is my first posting (tho i have gleaned lots of info, thanks), my hate for casey auto is this strong. i lived in NN for 5 years in the late 90's, owning 2 hondas and an '87 turbo rx-7. every experience with every car at both mazda and honda was negative. so much so that to this day, i wish for their eventual financial insolvency. i bought one of the hondas from them, and they tried multiple times after the sale to alter the price. (we need more money. there was a mistake here. there was a mistake there). mazda specific, i took the rx-7 in for a state inspection and had problems that weren't there during the 7 years of prior ownership "appear," thus failing the inspection. i went internet and did all of my repairs myself. they weren't happy. same type of things "went wrong" w/the hondas. (i tried the service dept cause i bought a car there, big mistake. shifted back to williams honda)

in short, casey exists due to the high turn over of the area (military town) and the influx of new, unaware customers. the locals know. they warned me, i ignored them. i am warning you.

aikibil, I see you spend time in Marietta. You should take your Mazda to Charlie at Mazcare if you want the best service you can get and he knows the RX-7 in and out, not to mention, he's a dang nice guy.

.. and welcome to the first post club! :)

Tumminia Mazda - Olathe, KS

Sales: POSITIVE - fair price from the get-go.
Info: NEGATIVE - I was informed that winter tires were unnecessary, and that sand bags would be fine, from 2 different sales people. I later brought this up in conversation for my first oil change (which I'll get to that next) and a different sales person laughed at the thought.

Service: Sweet jesus NEGATIVE. Oil change took 3 hours. No problem, except I was told 20-30 minutes and that I could hang out and wait. Gets worse. Brought it there one last time for a flat tire. They fixed it... and forgot to fill the tire with air. It had absolutely 0 PSI. Wonderful.

For all reading, go to Steve Oliver Mazda (formerly Rob Sight) on State Line for service. They rock in every way possible. The guys are fun to chat with, and they voluntarily look for any other issues you may be having that you dont mention. They repaired some collapsing engine mounts when I brought it in only for an oil change.

Riley Mazda, Stamford, CT NEGATIVE!!!

How hard is it to remember to put back on all 4 valve-stem caps after swapping from Summer to tyres to Winter tyres? Apparently, too difficult for them. :rant:

How difficult was it to perform all of the steps for the TSB involving the latest PCM flash? Again, apparently too difficult. According to the itimized bill, vacuum check was performed but not the PCM flash, and I gave them a hard copy of the TSB, listing the entire procedure when it went in for the service. :banghead:

Your complaining about valve stem caps!

gee wiz..........

Riley Mazda, Stamford, CT NEGATIVE (still)

Your complaining about valve stem caps!

gee wiz..........

I'm just saying that the simplest thing to get right, swapping Summer for Winter tyres, was something they couldn't get right, and adding insult to injury, they charged 30% more for their botched job than Stamford Mazda ever did (and Stamford Mazda never left parts off of my car when they gave it back to me).

It's a pet peeve of mine when you take a car in for service and it comes back missing parts it had when it went it.

Additionally, when it went in for the 30K mile service, even though I'd never had an issue with it ever failing to start on the first try, they reported to me that the battery had mysteriously failed and needed to be replaced. They charged me over twice what I could have paid for a brand new Optima Red Top when, in fact, I don't actually know that I needed it (the itemisation was missing the diagnostic test results that would have proven if the original battery was bad or not).

Basically, in my opinion, they have ZERO attention to detail, based on my two experiences with them, they are either very poor communicators with atrocious documenting skills, or they are outright dishonest. I'm giving them the benefit of the doubt that they just might be grossly deficient in documenting; but it certainly could be worse. I will also point out that I'm also missing two engine cover grommets that I used to have.

Like I said, I hate when a car goes in for work, and parts are left behind when it's delivered back. I'm fortunate that I only know about minor parts having been left behind; but how do I really know that those are their only errors? They charged me close to a grand for that 30K mile service where they were supposed to do the PCM flash.

The sticker on my driver's door says I still have the PCM flash from October of 2005. Did they do the flash and neglect to document it or did they fail to do the flash that I expressly asked them to? I don't know, and I ought not have to wonder which it is.

I've actually got a call into Mazda USA to see if they have the answer on which flash their records say is installed on my car. It shouldn't even be a question!

I asked for the latest flash, supplied them with the documentation for the TSB, and paid out the nose for the work; but lost parts, didn't get the work done that I asked for, and was told that things were broken that I have no actual proof had any trouble.

normally i have nothing but good things to say about North Park Mazda but problems on top of problems with nothing but attitude

Doug's Mazda, Lynnwood, WA. I won't say what happened but they did something horrible.......eventhou they admitted and took care of their mistake free of charge...I won't go back to them...!

:uhh: I'm curious as to what in the world they did that was horrible? I'm in the area and am looking for an RX-8!

Palm Beach Mazda..

Sales was great, support, was horrible. Only way I got them to do ANYTHING was to contact Mazda USA and have them put pressure on the dealership.

They accused me of destroying the transmission after only 500miles, and then kept feeding me bullshit about time estimates without even doing anything to fix the situation.

I heavily recommend avoiding these guys.

Mazda Dealership @ Roseville Automall: Absolutely terrible, I went in for my 30,000 and they said I needed new brake rotors and it's going to cost $$$$ despite the fact that I was still under warranty. I examined the rotors myself and seeing no problems said, I'll take it someplace else to get a second opinion thanks. They immediately turned around and said that they would do it at no charge. Shady much?

Brandywine Mazda (West Chester, PA)
Negative.

Rude service, warranty issues left unresolved.

Faulkner Mazda (Philadelphia, PA)

TERRIBLE.
Service manager lied to me about my starter already being replaced as specified by the service bulletin. Told him he was wrong, and called MNAO. Talked to someone there, and they didn't seem to be too concerned that a Dealer authorized service manager was lying to customers about work performed. Would not go back under any circumstances.

Nucar Mazda (New Castle, DE)

Pretty negative, but not as bad as the first two. They actually kept my car and looked at it, claimed they couldn't replicate the starting issues. At this point I gave up and just kept the old starter.

It's a wonder to me that Mazda has any sort of customer retention with the service I've received at most of the dealers in my area.

Browning Mazda In Cerritos, California..bad Bad Service

Huntington Beach mazda, CA, bad service too

ridiculously bad service. Dont care about the customer. dont even have a service dept so i drive to ft walton to do anything.

Park Mazda of Wooster - Ohio

Now, I've done some research and some people have had a good experience with this dealer... I did not.

My 04 got oil in the intake causing the SSV on the lower intake to get stuck causing the car to stall everytime it should have idled (no foot on gas)

They told me they would need to replace the airbox, throttle body, and possibly intake manifold and that the cat wasn't working properly, (see signature)
Wanted to charge me $6,500 for parts alone.

Luckily I called up the local RX8 Clubbers and they were able to diagnose and help fix the problem for under 100 bucks.

So, Did not have a good experience with Park Mazda of Wooster. But, some have... I wouldn't take my chances though.

Gaithersburg Mazda: Positive
Both the service department and the sales department are very professsional and cooperative.
They make car services simple, fast, and easy‎.
I would not take my rx8 to any other mechanics.

Service: Horrible definitely negative!

I dropped off my car two days ago (morning) to have the Radiator coolant canister replaced (a 1/2 hour job at the most) and was told to expect it the next day. Fair enough, next day rolled around and it turns out they did not take a look at it yet. Went back again today and it turns out nobody has even checked on it yet, they didnt even have an estimate ready and used that as the reason for not starting the work on the car. This is the most backwards dealership I have ever visited in my life. Certainly wont be going back.

Mazda 112, Medford, Long Island, NY: NEGATIVE



Wanted to get a 2008 RX-8 Sport MT on their parking lot, test-driven it and came back a few days later after making appointment but when I got there they told me it was sold and tried to sell me to 2009 model
Made a deal on the 2009 model and made the downpayment, never told me that they didn't have it in their parking lot until when I got the purchase agreement for my bank and it didn't have VIN number yet
A week later, Mazda 112 had the VIN but called me to let me know there's additional charge because they had to get the car from upstate and the car had to be driven here

Best Mazda
10475 Southwest Fwy, Houston, TX‎ - (713) 772-6601‎

Took my car there during lunch time for transmission/clutch problems. First thing they (both service guys) said to me was most likely I abused my car so I should make sure to have at least $800 to cover repairs. How they came to this conclusion from "my transmission makes a whirr noise in nuetral and all gears" I'll never know.

Then the service guy tried to explain to me how rotaries were like volvos that he used to work on.


I left and called Munday Mazda (where I bought my car) and the service tech said its a common occurance and they'll take care of it. It's a drive from where I live now but at least the dealer isn't trying to find an excuse to void my warranty.

Kings Auto Mall Mazda has horrible service... there service department lies and makes up stuff to NOT cover your car repairs under warranty...AVOID THEM AT ALL COST .... THEY ARE TERRIBLE!!!!!!!!!!!!!!:rant::rant::rant:

Roger Beasley Mazda - Central in Austin, Tx.. Great service the 2 times I've been there. Hopefully it'll continue.

+1 negative for Joe Myers, Houston TX. Service Department

- Over priced
- Try to make their "upsell" recommandations come across as requirements
- Directly lied to me stating the bad gas cap problem broke my fuel lines and throttle body which were perfectly fine.
- Actually flooded the engine on my car and forced me to pay to get it fixed. Even at a discounted rate. The flooded engined ruined the brand new spark plugs put in for a recall. Refused to place the plugs after detroying them. Wanted to charge me too much to replace.

Park Mazda of Wooster - Ohio

Now, I've done some research and some people have had a good experience with this dealer... I did not.

My 04 got oil in the intake causing the SSV on the lower intake to get stuck causing the car to stall everytime it should have idled (no foot on gas)

They told me they would need to replace the airbox, throttle body, and possibly intake manifold and that the cat wasn't working properly, (see signature)
Wanted to charge me $6,500 for parts alone.

Luckily I called up the local RX8 Clubbers and they were able to diagnose and help fix the problem for under 100 bucks.

So, Did not have a good experience with Park Mazda of Wooster. But, some have... I wouldn't take my chances though.

Montrose mazda in brookpark ohio is another one to stay away from, somehow the mechanic on my car didnt know how to not flood a rotary engine. its been flooded just about everytime i took it there. they tried telling me theres neve been a recall on an rx8 when i took mine in for one, almost had to call MNAO. and they tried charging me 1200$ for a cat that was under warranty. id avoid them if i were you guys.

Service department is complete shite. Tried to tell me the only way a remote could be programmed is by the dealer (mine is an 05 model). Then told me my remote was incorrect model, and tried to sell me $200+ remote they conveniently programmed instead of the brand new one I handed them. I compared the remotes, exact same models. I had to pay $57 for their failed attempt at programming my remote or they would not give me my keys back.

Plugs for Nelson Mazda of Tulsa, where I bought my 8. They fixed my remote issue for free. Too bad I have to drive 100 miles for good service.

Happy and sad this is my first post with RX8club :/

DO NOT BUY FROM AUBURN, WA MAZDA.

Went to get my first car...found the perfect Mazda Rx8 and gave us an offer to good to resist...while driving the car home the check engine light came on. Second time the car left the driveway, tire pressure light went on. Then a few weeks later traction control came on. The car has less than 211 miles on it at that time and is under warrenty...they wont fix it and their story keeps changing about why we have so many problems. They told us it was new then that it was used. They also told us parts were stripped off the car one night then they denied it. Then when we took it to the shop they discovered that the vin# on some of the tires didnt match up and that there were different amounts of ware on each tire which meant that not all of the tires were those that came on the car when it was considered "new". When we called to talk to the manager to see if they would just give us our money back the lady kept yelling at us and would not put us through. It was a joke. I got the car in June of 08 and have been dealing with them ever since.

call mazda usa with your complains and stick wit what you said take pics off mismatched stuff too and they will be taken care off ... mazda usa has surprisingly good cust service

mazda usa has surprisingly good cust service

idk about that, when i called MNAO they were worse than the crappy dealer that i almost got screwed on. when my cat plugged up at 50k miles and i went to montrose mazda they pretty much said they refused to look at the car because i didnt have a CEL and that theres no such thing as a recall ever being done on an rx-8 (yeah right). so after being insulted and yelled at by the manager there, i called MNAO and they pretty much denied the 80,000 mile warranty on the cat that i sent them in the TSB's. and even after they'd put me on hold for hours and never call me back and just avoid everything about the issue. wasnt until i talked to a friend of mine at a GM dealership who's the service manager and found out his brother is the service manager at a different mazda dealer and he called in a favor and got the warranty honored and i got a new cat for free.

long story short is that i dont think MNAO is any better than half the horrible dealers i hear about on here.

^ you could be right ... i only stated that coz when i started havin trouble and was bad mouthed and swung at by the manager at a mazda dealer here 3 calls to mazda usa and i had everything under control ... of course i didnt go easy on em ... threw in a few legal words ... was EXTREMELY aggressive on the phone and within 3 days they gave me what i wanted plus free lifetime services at any mazda dealer and 200k 48 month BUMPER TO BUMPER for my 8 ... shoulda asked for an r3 but they werent out yet :) ... oh they also paid me for my rental and gave us a super sweet deal when we picked up my sisters 3

call mazda usa with your complains and stick wit what you said take pics off mismatched stuff too and they will be taken care off ... mazda usa has surprisingly good cust service

Yeah, we are starting to take care of it. Im taking the car to the Kirkland Mazda and they pretty much said that we need to file a lemon law complaint... Its just afrustraiting situation overall. Its a fun car but this expirience doesnt make me want to buy another one unfortunately.

Nelson Mazda in Tulsa takes care of me pretty nicely. One of my remotes went bad. I bought another one off ebay and it didn't work but they replaced both under warranty! Great service dept!!

I recently bought a new '09 Sport Man from South Motors Mazda in Miami FL. The sales team was unpleasant and rude but I got the price I wanted and bought. They were 2 days late on having it ready (ordered from a dealer upstate) and even tried to leave it at my house at 10 at night when I told them I would not be able to come and get it for a few days. The reason they tried to deliver that late became clear when I picked it up:

When I go to pick up the car It has several dents and scratches and the dealership tried avoiding all responsibility. The oil was almost empty, as I found out the next day when my low oil light came on. The salesman avoided my calls after that and they are now giving me the run-around on a squeaking inside my passenger side door; I have not even been driving the car for a month.

IMO the dealership is terrible and one should never buy from them unless one is looking for a really bad experience.

Maple shade mazda, nj tried to charge for a recall...had to get a lawyer. They can suck it...oh and thanks for my new engine! (or they say it was new!)

Southern States Mazda, Raleigh, NC. Brought the car in for inspection of OMP under warranty. Visible oil leak. OMP was replaced under warranty, which was fine (I was suprised they replaced the whole pump - not a gasket), but oil leak continued (specifically seems to be coming from banjo fittings on oil line connections). Took it back in and was told "no, it's not leaking, that's old oil from the OMP replacement". Meanwhile, fresh oil drops on the garage floor every morning. I've examined, and can see drips of oil forming from the banjo fittings above the OMP and on the OMP itself. I think they didn't even look at it!!!!! Now they've added the UV dye to the oil, but that means yet another trip to the dealer, rental car, hassle!!!

Neutral (leaning towards bad): Tustin Mazda, CA

Quoted me over 8000 for an engine replacement until I called MNAO. Even after that they were reluctant and charged me 200 for decarbing and diagnosis (which I feel should be covered under warranty, but MNAO was on their side for that).
Suggested I should get a new clutch since the engine was out and labor would be free which is good, but tried to charge me 800 just for stock clutch parts.

Car was clean when I got it back, but noticed 3 small dents on the side of my car after a few days.

Watch Out for the service dept. at Walker's Renton Mazda in Renton, WA a suburb of Seattle WA.

I towed in my car cause it wasn't cranking, said they should need about 1/2 hour of labor to find whats wrong w/ it. It took them 1.5 hours or labor ($150.00) to figure out I had a bad ignition coil. They gave me two options....

Option 1: change out 1 coil for $450.00
Option 2: (What they suggested i do) change out all 4 ignition coils + spark plugs + ignition wires.... cost $850.00

Now I'm not a big car guy, but I'm pretty internet savvy, decided to do some digging on the net and found out i can get all the parts for:

set of 4 coils average - $140.00
set of spark plugs average - $ 90.00
set of ignition wires average - $25.00

Making it $255.00 of parts.

How the F**K were they goin to charge me 850.00 for a few hours of labor and *255.00 in parts?

Make it worse $450.00 charge to change out 1 x $30.00 coil?

What a bunch of crooks, I said send me the two detailed estimates via fax, they never did, I called them back and they said, hey.. just buy the parts yourself and we'll charge you a nominal price for installing.

long story short.. don't trust the service dept for dealers.. do your homework.

Crooks!!!!

Ferman Mazda of Brandon.

Lousy communication

Insufficient service

I've had the car back for a few months, I took these pics maybe a day or so after picking it up. I never raised a concern with the dealership because last time I tried I got lectured about how the car left the lot, so anything could have caused the damage and blah blah blah, well, any reasonable person would know that's probably not the case but whatever.

I've fought with posting anything about it but I think it only fair to try and save other people from the complete and utter disappointment and inconvenience I've had to deal with.

My car lost an engine again earlier this year back in March, I towed my car to Beasley South since prior to this issue, I've had good luck with them, that is, until this happened. I told them SEVERAL times that this car is a show car, I have obligations with it, the ENTIRE vehicle is OPENLY displayed at EVERY show I compete in, and most every time I go to parking lot meets etc. So in other words, "please be careful with it", don't throw engines in and out of it with reckless abandon, don't jack it up and down carelessly tearing up the 800 dollar sideskirts, how about being a little more attentive with removing and remounting the wheels, since they are a painted finish and will probably chip or scratch if carelessly tossed around like they're 15 dollar steelies, especially when they're custom made 3 piece high dollar high end etc etc. Oh, and by the way, maybe you could be a little more careful with the power and ground wire on the battery, instead of just looping it around all over the place wherever it fits.

My engine bay was manhandled, there are still scratches everywhere on my custom powder coated cooling plates, intake, strut bar, a/c line thingie in front of the firewall, my firewall blanket has chunks missing, the same material found on both fenders is torn up as well. My passenger side skirt is hanging about an inch off the car with a bent bracket, front wheel is chipped and wheel sticker thrashed, I've also found a nice sized gash on my driver side skirt, I've since touched it up but it's getting repainted anyway. My wiring was a mess too, I've since corrected them on my own as I just couldn't bring myself to take it back only to have to deal with more drama. I should also mention these guys broke the filler neck on my radiator during the course of replacing my engine (they replaced it a total of 3 times in one visit, maybe if Mazda would use NEW engines instead of REMANS I wouldn't have to go through this nightmare every 40-50k), and when I called to tell them about it they wanted me to tow the car there to "verify it was their fault", which translated means " tow your undrivable car here so we can buttrape you to fix it". No thanks, I've since replaced the radiator on my own as well.

So my advice to anyone here in austin or surrounding areas would be to take it to Premier in Georgetown, or central location on Burnet rd. I'd stay the F away from the south location unless you just like getting your car worked on by people who don't pay attention or care about doing a good job.

p.s., notice how grubby everything is? guess who did that too!! grrr

Definitely stay away from Jenkins Mazda in Ocala, Florida. As of now, they're located on Route 200 off of Interstate 75.

My saga dates back to October of last year, but it's still not quite over. I'm about to write another letter to MNAO since they have yet to respond. As per the rules, I'll stop here.

Anyway, my coils failed and killed my catalytic converter. I also had a front main seal failure, which should have been covered under the engine warranty extension. They basically took my car for about a week, ripped my car apart, quoted an exorbitant estimate and when I called bullshit on some of what they were saying was wrong with it, we came to an impasse. I decided to take my car (after paying them a lot of money for their estimate) and ended having to have my car towed home only so I could put it back together myself. I got MNAO involved, and after a few days of back and forth with me and the dealer, they said they would not honor the warranty. They said Jenkins told them my exhaust (Racing Beat Rev8 catback) was to blame. If I'm not mistaken, doesn't Mazda consult with RB? Jenkins itself carries Mazdaspeed parts - including a catback exhaust!!!

My only saving grace is the fact that I work on my own car and I was able to put it back together for much less than Jenkins wanted. However, the fact is they did something to my car while they had it in their possession becuase even though it ran like crap, it DID run! When I got it back, however, it wouldn't even try to crank. I ended up having to pay a third party (Tailored Car Care) to reprogram my PCM and my keys because I'm simply not equipped to do so.

Bottomline: Jenkins sucks and if buying a car from them (or taking my car to them) meant the difference between leading a fulfilling life or dying a horrible, fiery death - guess who's charcoal? I've been working on rotaries for 22+ years now and the only reason I didn't fix my car in the first place is because this was a new car and it was covered under warranty for what went wrong. This whole ordeal almost made me want to give up on rotaries just to spite Mazda :(, but alas, I love them too much. It's in my blood! So here I am ...

Bad Guy = Jenkins Mazda

Good Guy = Tailored Car Care (I'd recommend them to anyone)

Re Jenkins Mazda above, yes, they suck.

Back in 2004 when I was shopping for my RX-8, I stopped by Jenkins (I know this dealership, and think it had a different name back then). Anyway, I was met in the parking lot by two green, barely 20-something, sales associates. I'll call them Beavis and Butthead. I had done my homework on pricing through Consumer Reports and Edmunds, and knew in advance what I had to pay. They looked over my figures and started to tag-team me about me not knowing what it cost to run a dealership.

I got in my RX-7 and drove up to a Gainesville dealer (University Mazda, I think it was called) and struck a deal for the exact car I wanted at the price I wanted after 20 minutes from arriving.

The next day I picked up my car and drove straight to Jenkins. I pulled up along side the showroom and saw Beavis and Butthead hanging out outside. They came up to the car (not recognizing me right away) and asked if I needed service or something. Then Buthead recognized me. I told him I got the car in Gainesville, and handed him a copy I had made of my paperwork with the prices on it.

Drove off watching Beavis and Butthead huddled together reading what I left them. Priceless.

From diabolical1's post, it sounds like Beavis may be running the service department now. I'll make sure I avoid that.

bad dealer, rip off report!! trying to sell me a car. bad shape with over priced tag, and said he will give me 16k for my car, nope 14k when i got to the dealer, what a joke and not just that, when i check online for the price of the car i wanted it was 3 grand cheaper. made me wait 4 hours till he got back to me from his desk, stay way from this dealer

LOU BACHRODT MAZDA
5400 NORTH STATE ROAD 7
COCONUT CREEK, FL 33073
Phone: 954-247-5000

Clippinger Mazda
2539 E Garvey Avenue North
West Covina, CA 91791
(626) 966-0681‎
www.clippingermazda.com

Had a cracked clutch pedal bracket, so took my RX8 to Clippinger Mazda to see what they would say. First, they wanted to charge me ~$560 for it ($280 for the clutch pedal assembly, and 280 for labor). Seeing their hourly labor rates as $90/hr, I told them this is definitely a less than 1 hr job. They came back and told me they would lower it to $480. Still complete BS.

Stay away from this stealership.

(I ended up fixing the clutch pedal assembly for $120, just bought one from a junkyard and switched it in about 20 mins)

Gunther Mazda in Ft. Luaderdale: NEGATIVE. I drove out to them (45 minutes each way) twice to test drive cars that they told me on the phone they had, only to give me some BS when I was actually there. Bunch of LIERS that are lucky enough to be friendly.

Wow same deal for me. Drove 2 hours from Melbourne to look at a 05 Shinka. Got there, guy said he thought it would have been ready. I wanted to see it anyways, so he took us to the bodyshop. Apparently it was in an accident or it wouldnt be in there. Half painted shinka, looked like crap. Thoroughly pissed.

Burdick Mazda--Syracuse--Negative

They tried an old fashioned bait-and-switch on their website. I made an offer on a GT, they accepted, and when I got there is was the base model.

Omicron, I don't think I can keep this short as it requires all the text to make my point. It's also posted in the SE forum and should probably be removed.

=======================

NEGATIVE -
Southerlin Mazda, Mall of Georgia, Buford, Ga

Just so you know the the people involved:

John is the Master Service Tech.
Susan works at the service counter.
The group I refer to is the Georgia RX-8 Club.

========================================

I stopped by Southerlin Mazda today to tell Mike in the parts department that I had repaired my clutch pedal assembly myself and wouldn't need the one I ordered. Mike is a great guy behind the parts counter. He has always helped me out getting parts with the utmost professionalism.

I saw John at the service desk as he was up front instead of in the back for a change. After cordial greetings, I said I would like to talk with him if he had a minute. He said he was really busy and wanted to know if it was involved. I said "no" it will only take a minute. I told him about my clutch assembly and I wanted to know if he had any others come in. I was not prepared for what followed and since I'm a non confrontational type person, I chose to not respond what I was truly thinking at that time and decided to swing back online, where it will hurt the most.

These are not quotes but are as close as I can remember as to what he said.

- John at this point proceeded to let me know that only people that track and drive hard have the problems we have. (Referring to the Ga RX-8 Club and many issues over time)

- He said that an 80 year old woman brought her fully loaded black automatic in for trade with over 100,000 miles. (I can't make this crap up guys!)

- He referenced members of our group bringing in white papers and requesting work because of them and said it doesn't mean he has to do the work just because there are white papers. Also, that there are white papers that ya'll don't know about! (Seems there are some issues we need to know about guys, let's get busy :D )

- He said that most of us come in only for warranty work and they can't make a living off of that. And followed up with something relating to the fact that they really don't need our business. (Guess an uneducated Mazda owner is a good customer, eh!)

- He had things to say about two members, one positively and one negatively, I don't care to mention names so you will have to guess.

- He was on a tear and didn't want to be interrupted when I tried to speak and Susan was nodding and John spoke to her for a confirmation and then she joined in with a left jab.

- He said that when we come to them for something and if they make a suggestion that we don't follow up with things like spark plugs and brake pads and that we go to (can't remember the degrading term he used) some other place to and get them. (I don't remember being obligated to Sutherlin!)

- He seemed to have plenty of time to unload on me so I guess he wasn't that busy, eh!

He said more but I honestly couldn't believe he was telling me all this. It wasn't like I came in to get my clutch assembly covered under warranty. I ordered the GD part with all intentions of purchasing it. I just decided to repair my on and was wanting to alert him that there was a potential issue with the clutch assembly. He told me, "There is no issue with the clutch assembly!" and suggested that there will not be. (We will see about that!)

Seems they don't want our business. I've said this for quite a while now. I suggest that if you need to use them for something, don't tell them you are a member of the GA RX-8 Club and for God sakes don't act like you know anything about the car. :|

Oh, and he also told me that he was over needing to do mods to his car and that's why he sold his RX-7. He said that gas cost too much. He rather drive a small car (can't remember the POS he mentioned). Fast cars just don't matter to him any more.

WTF did I do to deserve this crap! I didn't come in asking for a GD thing!

Hope John and Susan gather around the computer and read my post to the other employees of Sutherlin Mazda.


A few months ago I took my RX8 to have an oil leak diagnosed and fixed by John at Southerlin. He said the Oil Metering Pump needed to be replaced. So I ended up paying just over a thousand dollars for that one part plus labor. I took it home and noticed a few days later that my car was still leaking oil. I took it back to Southerlin. John tells me that it looks like the oil pan seal is leaking now and shows me that there is no oil on the metering pump. Last week while under my car, I saw oil dripping from the Oil Metering Pump and all around it.

I thought the new oil metering pump had gone bad so I took it back to Sutherlin. I told Susan to tell John to double check and make sure that it's the oil pan seal because I noticed oil on the oil metering pump. I wait for a few minutes in the waiting room. Then John with Susan and a couple other service people come out. John says a few things and says "let me do my job...." and "I guarantee that it's not the oil metering pump." He says something along the lines of, give me a day and I will put dye in the oil and tell where this leak is coming from. I was thinking later that if he did his job in the first place, I probably wouldn't have even needed to be there again. He didn't appear to care that I already spent over $1,000 for him to fix my car from leaking oil. I'm sure they will always say that there were two leaks and the Oil Metering Pump was one of them. That's probably true but he shouldn't have been rude to me. Also, don't just look and say it's probably the oil pan seal and type it on an invoice without being sure.

ATTENTION FRIENDS !!!!!! MAXON MAZDA RT22 UNION NJSUPER NEGATIVE took car in for compression test everything went smooth and fast.. called me and said it was a go for the reman and i got it installed along with a clutch..picked up the car...AIRBAG WAS STOLEN!!!! dident figure this out until i was off the lot someone almost crashed into me on rt22 tried to honk the horn and that dident work.. got home did some investigation there were signes of airbag tampering and i did notice a slightly lighter steering wheel. went back next morning turns out they had added into my service papers on the last page that my car came in that way!!!! i have had problems with this place before they schemed me into buying many things i did not need when i towed it there for deflooding... anyway took the car back today stayed calm told them it was not like that when i dropped the car off they pull some bs saying that something is wrong with my clockspring... now my wheel feels like there is a deployed airbag stuffed in there .... NEVER NEVER NEVER BRING YOUR CAR THERE ALL THOSE PEOPLE ARE SCHEMERS THIEVES.. getting a lawyer hope this does not happen to anyone else ....

I took in a Mazda6 for servicing a couple of times.
- I asked them to please hand-torque the lug nuts because the rotors can easily warp. They said they didn't need to because their air guns are calibrated. My rotors end up warping.
- I complained about a brake pedal that creaks inside the cabin in hot weather. Obviously this needed lithium grease. They said it needed flushing and new brake fluid. I said no thanks.

I tried to buy an RX8 from them in January when Mazda were offering $5000 off an '09.
- They tried to sell me a couple of used cars - one with 77,000 miles in it. I explained that I wanted an '09.
- They said there were no '09s left*, but they'd give me a "very aggressive" price on a '10. I asked them to split the difference and cut the price by $2500.
- They offered a price cut of about $1500 saying it was $200 below invoice... a bald faced lie. I left.
- Three days later I got a recall notice in the mail. I checked online and could not find any outstanding recalls that could possibly apply to my car. I called and asked what the letter was about. They said they'd get back to me.


*The next dealership down the road found me an '09, and then when someone else bought that, they found me another one.

Summary: lazy and/or incompetent at every opportunity.

Gem Mazda of Tallahassee, FL - EXTREME NEGATIVE
HORRIBLE customer service(guy was a complete dumbass), has taken 3 full days so far to diagnose low compression WITH paperwork from my personal mechanic showing the compression is 82psi, evaporative emmissions leak and transmission failure. walked into the mechanic area at 4 pm(they close at 5:30), 2 cars in the entire shop including mine with 1 mechanic on duty that was sitting in a chair staring at a wall. They are ASSHOLES and shitty mechanics. last time i had to tighten up 3 coolant hoses to keep them from leaking everywhere AFTER they replaced my shuttervalve that took a week to replace. ill never buy another mazda anything for as long as i live

Dave Wood Mazda, Newmarket, Ontario - INCOMPETENT.

Service tech used 5 litres (>5 qts) for a routine oil change.

Cheers

Same thing happen to me last year, but they seem to be better now.

PHillips Mazda, Laguna Hills, CA...

They not only tried to charge me $130 for a MSP16 flash and got upset when I said no, my car started stalling at low RPMs (stop or near stop) after they gave me back my car. My car never once stalled before and I have 77K miles on my 8. I am going to switch out the plugs, coils and wires, also clean the MAF. Hopefully that works or I will raise more hell.

NEVER GO THERE

Hixon Mazda, Alexandria Louisiana. NEGATIVE. These clowns are totally incompetent. Took three months to fix my synchonizers. Performed work I was not informed about until I got the bill. Car would not even start when I arrived for pick up, and I had to jump it off. Finally they lost my original key, coded two new keys, and lied to me about it. I will never set foot on that dealer lot again, and I would advise against any service there.

PHillips Mazda, Laguna Hills, CA...

They not only tried to charge me $130 for a MSP16 flash and got upset when I said no, my car started stalling at low RPMs (stop or near stop) after they gave me back my car. My car never once stalled before and I have 77K miles on my 8. I am going to switch out the plugs, coils and wires, also clean the MAF. Hopefully that works or I will raise more hell.

NEVER GO THERE

Tustin mazda. nuff said.

manager even came out and complemented the exhaust once.

Smithhaven Mazda in Long Island.LIERS,SHADY.Car was bought after being told it was NEVER in an accident..............Question,why was part of it painted?They said it wasnt...........buyer beware.They never take calls or return e-mails hmm.The only good part is mechanically the car is perfect,a rocket.

Smithhaven Mazda in Long Island.LIERS,SHADY.Car was bought after being told it was NEVER in an accident..............Question,why was part of it painted?They said it wasnt...........buyer beware.They never take calls or return e-mails hmm.The only good part is mechanically the car is perfect,a rocket.

next time ask for the carfax

Mock Ford/Mazda, Grants Pass OR using an air wrench on the wheel locks, breaking it in half, then saying it wasn't there fault; if that weren't enough they wanted me to pay for there mistake, not to mention new wheel locks.

Murray Mazda, Gresham OR
the "expert" rx8 technician didn't know the 8's had oil injectors... :(

we should just reverse this entire thread and basically state that all mazda dealerships basically suck ass, except the ones explicitly listed... it would shorten the thread to one page i bet.

honestly, i dunno any mazda dealerships that are "good" dealerships. i thought galpin mazda was ok when i went there. but then i read how they dented some guy's door and tried to cover it up...

geez louise... is there any mazda dealership that does not suck ass?

Dealerships are like psycho hot girls.. good to fuck around with once in awhile, but you never get into a serious relationship with them

Anyone have an opinion on Fitzgerald Mazda in Annapolis, MD? New RX-8 owner here trying to figure out where to get my servicing done.

Oh,My car HAD a great Carfax report but thatapparently can be FUDGED and wouldnt include any painting...

Bad dealer: Dennis Dillon, Boise, ID. I am currently taking them to court for fraud, and for not filling my transmission with transmission fluid while they had it. I have tried several paths to recourse, including Mazda, USA, the BBB, as well as talking with the director of fixed operations of course. I now have a destroyed transmission, an undriveable car, and a nightmare situation that will have lasted close to a year by the time it's resolved. Will give more details once litigation is settled.

I have been having really good luck with Brown's Chantilly Mazda in northern VA. I've had all my servicing done there since I bought the car and have had zero issues with anything.

The service guys have never seemed pushy on services I didn't really want or need and explain stuff to you in people speak and then let you make your own decision.

On top of that free wi-fi, free keurig coffee and a nice little PS2 or 3 setup with some steering wheel/pedal controls so you can play some racing game if you want.

Riverside Mazda - Riverside, CA = Very Very Negative

Never Again!

Towed my 8 there when the PCM went out under 70k/7years. First said sunroof and auto level motors were shot and needed replaced before any more troubleshooting. Told them to leave it out of the system to troubleshoot further. Noticed PCM not communicating. I told them that when I towed it in. Said it is not under warranty because another device caused the issue. Could not tell me what the other device was. Day before told me that it was most likely that the PCM caused the other failures. Also, check out this thread for more proof.

http://www.rx8club.com/showthread.php?t=92723&highlight=riverside+dealership

p.s. Would not provide vehicle while being repaired. Tried to get each part paid for before the correct error was found. Very unfriendly and unhelpful.

Never Ever Ever Again!

Not sure if its been posted or if anyone on these forums is even from this area, but Gene Messer Ford/Mazda in Amarillo, TX - Negative Negative and more Negative. Engine had to be replaced at 61k miles, took a week to diagnose the bad compression and relay this information to me, took a month after that day for them to get a new engine and install it, that engine was bad also so they ordered up a new engine which took another month to get installed, was without my car from start of February til second week of April and not once was I offered a loaner car which was a pain in the ass. Called them quite often to get updates and the mazda tech in charge was always conveniently on lunch after the first few calls.

And another negative to that story they tried to charge me for the labor of having to replace the engine twice.

Ed Morse Mazda Port Richey, Florida Negative. I couldn't have made the deal easier for the dealership. I sent them the USAA buyers quote WITH options listed. I asked them if they had the car and could agree to the price, they said yes and yes. I said sold send it home, thats when they got in the way of the deal and made it the worse experience ever. I've never bought a new car, this was my 1st, never again. Long story short, it's been 3 weeks and now even the general manager is giving me flack about the deal. I guess I'll just pen a letter to Mr Alan Mullaly and Mr Takashi Yamanouchi to let them know whats going on out there.

i haven't signed on in a min.

Their service department sucks.

my engine floods from a valet driver, no big deal, kinda blown but i gotta get it fixed

Tow it to the delaer, I also ask to have a complete diagnostic and a compression test. 5 days later they deflood replace the spark plugs, tell me i need a new battery, fuel pump, recommend updated starter and bunch of other shit.

battery is fine, i agree to fuel pump and starter. and they get me a rental

3 days later i need a new engine. Um ok it's gonna take 3 weeks because of the snow. Then the engine comes in I need a new PCM. I went all the way up to corporate, no help what so ever. I get it sent to another dealer to check out what they did wrong, they find injectors 2 and 1 were plugged in incorrectly, a ground wire from the intake was damaged and the catalatic converter is bad. Now i'm dealing with both dealers and Mazda is getting involved.

I'm just so tired of this shit. I just want my 8 back. I'm never going to a dealer after this, i'm working on my shit myself. at least if i mess it up, i'll know what i did wrong.

Right now, there's a Red 2010 R3 sitting in their showroom.
The VIN is JM1FE1C45A0403859.

At first glance the car looks pretty good.
Its brand new, but the build date on it is 07/2009, so chances are its been in the US since 10/09.

There's a dent on the left rear wheel well, that chipped the paint at the very bottom of it.

But that's not the main problem.
If you don't look closely enough at the car, you will miss all the hail damage on it. The hood, the roof, both right side doors, and the front right fender show damage.

The last major hail storm in the area was back in June of 2010, so it isn't recent damage. Any dealer that suffers hail damage here gets it fixed as quickly as possible, or at the very least, gets a payout from their insurance company to fix it.

Well, this dealer wants you to pay full value for the car, and doesn't want to repair the damage before you buy it. They just want you to buy their hail damaged car at full price.

So if you are interested in that car, don't bother.

BC.

Hey all, I have owned seven Mazda rotary cars since 1973. And I have lived in Washington D.C. area, Upstate New York, Queens NYC, Long Island , Philadelphia, and now south New Jersey. I have dealt with a lot of mediocre dealers and a few good ones over the decades. And sometimes the dealer has improved or gotten worse over the years. One great Mazda dealer Don Rosen Mazda of Bala Cynwd, Pa. was switched over to a Mini dealership when the minis came back.. Don Rosen owns BMW dealerships and when BMW took over Mini, he switched out his Mazda dealership, a shame. They used to even gladly and professionally work on my race-prepped RX7s.

The best Mazda dealership I have run into, both for sales and service is the two dealerships of Maple Shade Mazda in New Jersey. They have one dealership in Maple Shade, New Jersey (near Cherry Hill) and another called Turnersville Mazda, in Turnersville, NJ.

It has been a pleasure to buy and service my last three Mazdas from Turnersville Mazda , a 2000 Protege EX, a 2008 Mazdaspeed3 GT, and a 2008 40th Anniversary Edition RX8. Always a professional attitude, great salespeople, even better service people. At both Maple Shade Mazda dealerships they are straight shooters, and take care of their Mazda customers with some free services, extended service warranties, and free loaners cars for all scheduled, and sometimes last minute servicing. Their mechanics know their Mazdas and RX8s and I NEVER have to return for a job not done right the first time.

A short story , when I first bought my first RX7 back in 1978 on Long Island from the then Hempstead Mazda, I had heard about Maple Shade Mazda down in New Jersey. They sold, at that time the highest volume of Mazdas of any East Coast dealership, so deals abounded. But their service department was considered the worst around, for all they seemed to care about was sales. Well word got around, and to their credit Maple Shade Mazda turned their service Depts around, And now they routinely get service dept. awards and customer service awards from Mazda and glowing reports from their customers, who have rewarded them with great owner loyalty.

hey no dealer is perfect all the time, but there are some good Mazda guys and gals around.

gwilliams - thanks for the experienced info.
Hempstead mazda has gone through a few owners but is still there and I had a fairly good experience there when they did my engine replacement.

I will tell you a story about the old Hempstead Mazda folks , back in 1978. The RX7 had been announced with much anticipation and fanfare. I had preordered a red one. Dealers were routinely charging the first customers a $1000-2000 dollar premium OVER list price just to get one .And remember the car sold new for only $7295. My salesperson at Hempstead was Steve Stander (who would go on to drive one of Racing Beat's Bonneville record setting RX7s, and own his own Long Island Mazdatrix specialty business). Steve alerted me that finally the first red one had come in, and Hempstead was NOT going to let me know. They were putting a sunroof and other options on it and were trying to get it out the door and sell it to some rich guy (who was way down on the waiting list) who was willing to pay $2000 over the list price . I worked for Newsday Newspaper at the time, when it was nearby in Garden City and I raced over there and demanded they give me my car, as ordered. They had no choice with me standing there and the my red RX7 being there, and with me being in the media, they couldnt chance a bad story . They sold me the car and I paid almost $1000 for the extras added to the car and their premium charges . They fired Steve, but that launched him into his own Mazda ventures.

Well I had that RX7 for thirteen years, even while owning my second generation Turbo II RX7. My original RX7 was heavily modified to race and had a Racing Beat built ported and turbocharged 13B rotary engine with over 450hp and all the chassis, suspension ,cooling ,aero and drivetrain, and exhaust race upgrades. The car once did 185 miles per hour on the banking at Pocono raceway. It was insured by Lloyds of London, and was eventually sold In 1991. I went on to continue to own my second gen Turbo II, and then my third gen twin turbo FD RX7. Then a car for the wife a Protege EX, and now a 2008 Mazdaspeed3 GT and a 2008 40th Anniversary RX8. (also way back owned an RX3 and two RX4's, both sedan and coupe).

Horrbile!!!! Very dishonest!!

Horrbile!!!! Very dishonest!!

You need to tell us where this bad Mazda dealership is located, state and city

Mazda of Santa Monica- bad

They're more interested in selling you routine maintenance packages than actually fixing what's wrong with your car. My RX8 was there two days, I got multiple calls about purchasing $1000+ plus of brakes and injector cleanings, and when it left, it had exactly the same problems I brought it there with.

Oh man where to begin.. Performance Mazda Houston Texas South Loop. NEVER purchase a vehicle from them. I actually negotiated an amazing deal for my Mazda. Two weeks later, the entire dealership had been fired and replaced, so that everybody I had worked with was gone and nobody knew me.
To start things off, I bought the warranty from them (including the already there warranty I have for buy a certified preowned Mazda). About six months afterwards, my transmission was grinding gears EVERY shift into fourth gear. Now, my transmission is covered under the warranty in a variety of ways. Naturally, these new dishonest guys were going to try anything to keep that from happening.
First, they told me I was crazy and that they didn't see anything wrong with it. After messing with them for a week I FINALLY spoke with the "Mechanic Manager of Transmissions" (I should also mention I was 20 at this time, and very young looking, so they assumed I was a moron.) He rode around with me and told me the noise was coming from my engine. He said he was a race car driver and that if it were coming from the transmission, I would hear it over there *as he pointed towards the front of the drivers side of the car*. I guess he didn't know that I knew my transmission was mounted RIGHT UNDER MY SHIFTER which is where I felt/heard the noise every time I grinded gears.
After this I was furious and went to the general manager. I told him I have been trying to get my car fixed under warranty for three weeks now and I was soon going to be contacting a lawyer. He told me "Well, we gave you a free 60k mile inspection didn't we?". I said, "Yes, as was written on paper when the person who sold me the car had said if I bought the car that was what you would provide." Some time later, he told me to leave the car overnight and they would find all of the problems.

Two days later I received a call from a mechanic. He told me, "Oh, yes we found your problem. It is actually your clutch. You need it to be replaced and it is not covered under warranty." I asked how much. He replied, "Total $1800.00, and that includes the brand new OEM clutch, pressure plate, throwout bearing, and labor." Furious, I told him he was nuts and I will go buy an aluminum RACE flywheel, a RACE clutch, a new throwout bearing, and pressure plate and do it mySELF for $400.00. (mind you, I don't know anything really about cars and this is my first real project besides my AEM air intake.)
So I drove my car home, pulled out my jack stands(Yes.. I did this on only jack stands.. I recommend a shop with a hydraulic jack system.. But I was determined to reveal these guys as liars, cheats, and thieves.) I did research online and got to work.
$500.00 (after purchase of tranny jack, and rental of a few special tools), and four weekends later, it was finally all installed. (Now that I know how I could do it in a weekend lol). And OF COURSE whadda you know, STILL grinding in fourth gear. I was furious. I was so tempted to just go scream at everybody in that dealership for trying to make me pay $1800.00 for something they know is a lie.
I ended up saying it wasn't worth it and I will simply take my business elsewhere.
I located a Joe Myers Mazda dealership in NORTH HOUSTON and took my car there. IN TEN MINUTES guys, TEN minutes, they said "Yep, your third gear synchro is bad. Your warranty will cover a tranny rebuild. Oh also, your engine mounts need to be replaced before they cause some serious damage, your warranty will cover that as well would you like to have us do that?".

I paid a $100.00 deductible and had my car back and ready to ride in less than a week. Absolutely amazing. NEVER purchase a vehicle from Performance Mazda in south west Houston on HWY 59.

There'a a special place for those folks at Performance Mazda Houston. But they won't see it coming.

I already posted about Hixon Mazda in Alexandria, LA but I found something that I thought I should share. While collecting my receipts before taking the car to another dealer for what will inevitably be a new engine I noticed something very disturbing. I had the oil changed only once at the dealer due to the cost and the fact that they didn't replace the gasket on the oil drain plug, and also destroyed the plug itself. Well while examining my receipts it seems that they also didn't bother to put the correct oil in the thing. The previous owner, who I happened to track down, had it serviced at the dealer until she sold it. Now I wonder if putting the wrong oil in it had some impact on the dead engine?? Avoid Hixon Mazda at all costs.

Dyer Mazada, Vero Beach, FL. 2.5 months after the work was done Mazada deceided to warrenty engine, however after Dyer found out they attached storage to their charges to a tune of $2,100.00. Mazada Corp. said it would probably be covered which they did do, finally!!!! However I was lied to by Dyer service dept..