October 9th 2009, I bought a TURBO XS FULL EXHAUST at Fluidmotorsport and sent Brice $ 989 as payment. He got my money 3 days later.
So far……..I still have no exhaust!!

I’m currently having Jeff (MAZDAMANIAC) tuning my accessport. I’m gonna have him tuning it (and pay for it) by Jeff again when (and IF!) my exhaust arrives…..

I bought greddy turbo kit for my rx8, I bought many parts from USA and other countries but never had a problem with anyone except for Brice and FLUIDMOTORSPORT/RACE ROOTS.
I understand that problems might happen but I’m definetly running out of patience and seriously thinking that I’ve been frauded!

I’m from Italy and don’t usually write on RX8CLUB because of my bad English (a friend is helping me now) but I’m a member of RX8 TRIBE (the Italian forum about our car, www.rx8tribe.com) and want you to be aware of this unreliable company!
I hope you guys can tell me what you think and suggest. Thank you for your help.

A mailing exchange report between Brice and me follows.
-BRICE to ME (10nov2009) : It just came in from Turbo XS so it will be shipping this week. Just waiting on tracking on my shipping dept.
- BRICE to ME (24nov2009) : They only sent the catback and no race pipe so I am getting that straightened out now. My apologies for this inconvenient delay.
- BRICE to ME (8dec2009) : Midpipe is enroute
- BRICE to ME (11jan2010): I am still patiently waiting from TurboXS, I think the delay is because it is coming in a bulk order thru my supplier.
- BRICE to ME (13jan2010) after I asked Brice to refund my money : I have already paid in full for the exhaust, because of an issue with the vendor not fulfilling the order like they are supposed to.
- BRICE to ME (19jan2010) : I am waiting on a reply email and phone call from TurboXS as to a exact date.
- BRICE to ME (28gen2010) : We just got a reply from TurboXS yesterday, they are out of stock and their eta is 3 weeks.

Brice dont need to steal your money. He makes a ton by selling parts to poeple like me.
It takes a time to get parts that are on backorder. Just like it takes time for people in the usa to get parts from japan ect.
Look on the bright side, there are people who waited a year to get a turbo :rofl:

This must be a fluke.. Brice has never had any problems shipping stuff to me! just be patient my friend :)

Hell i think 90% of the stuff on my car came from Brice

October 9th 2009, I bought a TURBO XS FULL EXHAUST at Fluidmotorsport and sent Brice $ 989 as payment. He got my money 3 days later.
So far……..I still have no exhaust!!

I’m currently having Jeff (MAZDAMANIAC) tuning my accessport. I’m gonna have him tuning it (and pay for it) by Jeff again when (and IF!) my exhaust arrives…..

I bought greddy turbo kit for my rx8, I bought many parts from USA and other countries but never had a problem with anyone except for Brice and FLUIDMOTORSPORT/RACE ROOTS.
I understand that problems might happen but I’m definetly running out of patience and seriously thinking that I’ve been frauded!

I’m from Italy and don’t usually write on RX8CLUB because of my bad English (a friend is helping me now) but I’m a member of RX8 TRIBE (the Italian forum about our car, www.rx8tribe.com (http://www.rx8tribe.com)) and want you to be aware of this unreliable company!
I hope you guys can tell me what you think and suggest. Thank you for your help.

A mailing exchange report between Brice and me follows.
-BRICE to ME (10nov2009) : It just came in from Turbo XS so it will be shipping this week. Just waiting on tracking on my shipping dept.
- BRICE to ME (24nov2009) : They only sent the catback and no race pipe so I am getting that straightened out now. My apologies for this inconvenient delay.
- BRICE to ME (8dec2009) : Midpipe is enroute
- BRICE to ME (11jan2010): I am still patiently waiting from TurboXS, I think the delay is because it is coming in a bulk order thru my supplier.
- BRICE to ME (13jan2010) after I asked Brice to refund my money : I have already paid in full for the exhaust, because of an issue with the vendor not fulfilling the order like they are supposed to.
- BRICE to ME (19jan2010) : I am waiting on a reply email and phone call from TurboXS as to a exact date.
- BRICE to ME (28gen2010) : We just got a reply from TurboXS yesterday, they are out of stock and their eta is 3 weeks.

The Catback is here, TurboXS or my distributing supplier made a mistake as I had ordered it with the midpipe but it never came, after constant emails back and forth I had it straightened out. At that time they were currently out of stock for the midpipe so now we wait for the midpipe.

If you want I can ship the catback now, when the midpipe comes in you can pay the additional shipping.

Really out of my control, my apologies.

Let me know.

Brice is legit

this is a first ive dealt with brice a lot and never had a problem ... he even lent me a fuel pump tool to change the pump he sold me once

I had no problems with RR either but I will say, Lack of communication and/or excessive wait times for products seems to be a HUGE issue with many of vendors here.

this is a first ive dealt with brice a lot and never had a problem ... he even lent me a fuel pump tool to change the pump he sold me once

+1 he let me send 2 separate payments because i was broke that week

this is a first ive dealt with brice a lot and never had a problem ... he even lent me a fuel pump tool to change the pump he sold me once

That was swoopes tool he was kind enough to let you/me borrow it, I was merely helping out.

Yeah every situation is different, my suppliers give me xyz date I estimate, I make mistakes they make mistakes.

I try my best to estimate in this case with the exhaust Either Turboxs or my supplier failed to communicate the need for a midpipe, who knows. All I know is it didnt come in my shipment and the customer needs it.

Fact of the matter is I can kick and scream all day at both of them it is not going to fix the situation or make them move any faster or not make mistakes.

Wish I could be perfect and stock 100% of the inventory we sell, no company can support that. Even my suppliers that are industry giants like agency power frequently run out of their product and have looong wait times.

It just happens planning and timing is everything.

Brice is legit

I second that.

brice is a goodguy, you just have to understand he runs this business himself. Bought coils and plugs off him before and recently bought a gauge setup off of him, took a while to get shipped because out of stock but I would gladly do business with RaceRoots again anytime I need something.

brice is a good guy just got my evo r end links from him and the sway bars just sent out today.

Brice is legit. However, Brice, please do right by Robert205. If you can ship the catback now, you should pick up the additional shipping when the midpipe comes in and ship at your expense. If that means you lose money on the deal---OH WELL. That is customer service.

Please keep in mind that I am on your side. Your reputation is not worth any small loss you have on the additional shipping. If any thing, a reputable resolution on a mishap that was not your fault will only promote your vendor status.

Make us proud! We need to keep and have great vendors for the RX-8 platform. It keeps me excited about the car I drive.

Just my two cents.

Thanks for the comments guys! :)

Brice is legit. However, Brice, please do right by Robert205. If you can ship the catback now, you should pick up the additional shipping when the midpipe comes in and ship at your expense. If that means you lose money on the deal---OH WELL. That is customer service.

Please keep in mind that I am on your side. Your reputation is not worth any small loss you have on the additional shipping. If any thing, a reputable resolution on a mishap that was not your fault will only promote your vendor status.

Make us proud! We need to keep and have great vendors for the RX-8 platform. It keeps me excited about the car I drive.

Just my two cents.

The customer is waiting to tune so he will need the midpipe regardless - it would have been a kind offer though.

This line was the one thing that bothered me in RaceRoot's side of things:


If you want I can ship the catback now, when the midpipe comes in you can pay the additional shipping.

Really out of my control, my apologies.

Let me know.


You are the Vendor - you are to take care of your customer, not tell them their SOL and leave them hanging on potential extra shipping charges.

I have dealt with various vendors and though I do not expect them to break their backs, if an estimated delivery time is known not to make it, an offer of a full refund will help a good deal. Still, the idea that the vendor values the customer over themselves is what is most important. It may be easier said than done but indeed their are vendors out there that follow this modo without leaving customers felt as if they're left in the dust.

Just some consumer input. I don't deal specifically in the car parts market but customer appreciation is king in any consumer's market, regardless of circumstances.

I haven't dealt with bryce directly but I will honestly say this won't deter me from doing so, either. Simply made a mistake, things will eventually be righted, people make mistakes.

brice is good guy, i aint gonna lie like 98 percent parts on my car is from him...

There are lots of creative ways to mitigate things beyond one's control: Throw in an extra set of spark plugs free of charge. Or, better yet----What better money spent in marketing than sending a no charge sales sample to Italy of one your your custom pieces like your shift gate stopper? Sure, the customer is still held up from doing his tune but it sure lessens the sting. Plus he goes to his buddies and shows off some of his goodies from Race Roots.

Everyone realizes shit happens. When somebody gives a damn, that's when we stop and say, "Hey, that guy will do right by me if a transaction when awry."

I always realize how someone treats another is how I'll most likely be treated. The past is often indicative of the future.

Anyway, as stated---I have faith in Brice. I've seen him operate via these boards before and I've been impressed. He always seems to take the high road and I respect that.

I dealt with Brice twice. No problems what so ever. Good guy. I even referred two friends to him they haven't had any problems either. I would buy from him again.

October 9th 2009, I bought a TURBO XS FULL EXHAUST at Fluidmotorsport and sent Brice $ 989 as payment.

I fully understand that there may be shipping complications due to your location(see my current location).... but you do know that the TurboXS sells for $500? Hell even on his site its listed as such. I hope to god you didnt pay $400 for shipping?

I have met Brice and his family. He is a stand up guy. I was wanting a set of Stance coilovers at one time and he told me up front that they were backordered and it would be awhile before he could get them. This was BEFORE any money swapped hands. He was also willing to price match anyones elses prices.
Any business is going to have a screw up sooner or later. Just let Brice take care of it. He will make it right.
OD

Ive had a few large shippments of parts from Brice. The first one was a situation like this. I bought a cat-back and intake, just shy of 1k. Parts didn't come in when expected, and missed out on a great opportuinty. I was bitter at first, then understood things happen.

I tried again back in May-June and spent close to another 2k in suspension parts. I gave him a timeline that I needed all of the parts by as I was driving the 8 across the country and it was going to sit for a year while Im in Iraq. I got most parts within the week and the only 2 that didn't show, Brice made damn sure I would get them in time for my install with the Seattle guys at the army base shop. They came in 2 days prior and everything went smoothly.

Since Ive been in Iraq, I made another $750ish purchase and had it shipped to my friends house. Everything came on time and I still ask about parts monthly and if he can get a great deal on them.

Take a breath and sit back. It will work out.

During the few purchases I bought from Fluid/Roots Brice communicated each day answering my questions as well as going over and beyond to fix an error. He corrected an issue where the wrong part size was sent and wound up putting my car out of commission for a day. Once I explained the problem and what happened he immediately sent the correct part overnight shipping for free so I could fix the vehicle and get it up and running the next day.

My point alike to others is people mess up, but Brice in my experience manned up and got the problem fixed pronto. That's customer support IMO and based on my conversations with him I don't doubt he's trying all he can to remedy the problem.

Brice dont need to steal your money. He makes a ton by selling parts to poeple like me.
It takes a time to get parts that are on backorder. Just like it takes time for people in the usa to get parts from japan ect.
Look on the bright side, there are people who waited a year to get a turbo :rofl:

ouch .... i would be one of those guys and still waiting lol ....one day....one day

ive had a good experience with raceroots so far with no issues, fast and prompt and handled all my questions

I have made two separate orders from Race Roots/Fluid. The first was for a new brake set-up, the second was a set of RPF1s. There were issues with both orders not coming in as estimated (and I mean month(s) behind), some of which could have been reasonable and others certainly were not. However, my largest issue with the interaction, was the vendor's lack of communication and follow-up. To help curb the sting of the situations (after I had repeatedly PM'd), Brice offerred to send me free lugs for the new wheels which I thought was a decent touch to smooth things over. However, many months later, I have not recieved these either, and, frankly, it is not worth my time to pursue. Well over a dozen PMs had to be sent just to get ship dates or accurate order status on items which I paid for.

Brice is fully aware of my history, as I have spoken to him on several occassions. I will say that he seems to be a good guy, however, I will not be doing any further business (as much as I would like to) with Fluid/Race Roots due to the lack of service and complete lack of communication.

I feel that we need to separate something here: Brice is running a business. Brice may be the best guy in the world, but the business currently has some serious issues which need to be addressed. I do sincerely hope that these issues are remedied, and Brice is successful (or more successful). We need some reliable vendors, and I would love to see capitalism at its finest within our own rx-8 community.

Brice, I hope that I have accurately portrayed the issues which I had. I do not mean to throw anyone under any buses (you know that I have not publicly shown my distaste on any of these good guy/bad guy forums), but I felt that some accurate feedback was needed as an additional example in this particular thread. Best of luck. Handle this guy and turn the complaint into a positive, amigo.

Thanks.

I would add that these issues are not specific to this vendor. I've had similar problems with large, national-level vendors. For the most part the majority of internet-based retailers say something is "in-stock" when they really mean "we have agreements with our warehouse suppliers and usually I can get them to send it within the normal few days, but if for some reason THEY dont have it and can't get it from some affiliated supplier, then you're going to be waiting for a few weeks". If RR is running out of someone's house then of course they are subject to these same issues, which isn't necessarily a problem.

*BUT* This is annoying, but at least many of the better retailers I've dealt with basically tell you this ahead of time. The issue here with fluid / race roots is that he does not seem to want to communicate these issues with customers. He seems to have very wonderful communication and customer service when parts are available, which is why he has plenty of great reviews, so that's a good thing. But I think most people would agree with me is that the hallmark of customer service is how properly things are handled when something goes wrong, especially if that's not a really infrequent occurrence. The ongoing mazsport connection still concerns me as well (just earlier I saw a thread where he offered to convert an Int-X in the for sale section to the turbo version, which is slightly interesting). So there is more to a vendor and customer service than quick shipping 'most' of the time....


Edit: PS- Seriously though, anyone who buys car parts on the internet and does not know what "drop shipping" is just asking for confusion and disappointment.

@!!narotordo, why must you flame and act like a fan boy in every post? You are quite annoying.

I have had multiple problems with Brice, Fluid, and Race Roots.

Don't stop, believinnn!!

NANANA!!

Brice is a good guy, I've bought most of my parts from him, and yes, sometimes there are issues getting things in on schedule, but what's the rush? You know he'll get it to you, and he'll get it to you in great condition. If you have ANY questions or concerns or ANYTHING, just send him a P/M and he'll answer same day.

Meh, people just need to learn patience.

1.why does the op not write back in his thread?

2. this whole situation is sad because i'v been on this forum for 1 year now looking at all the vendors on the forum and off the forum. and fluid/roots seems to have the most problems

The OP doesn't really speak english so he needs somebody to translate :)
I will help me if he wants me to.

Since he asked for a refund (that's what he told me) i don't understand why people are still talking about resolutions and patience. Waiting for an "in stock" exhaust for nearly 4 months while asking for a resolution shows patience, especially when there's a tuning schedule involved.

Just remember the time frame:
...

A mailing exchange report between Brice and me follows.
-BRICE to ME (10nov2009) : It just came in from Turbo XS so it will be shipping this week. Just waiting on tracking on my shipping dept.
- BRICE to ME (24nov2009) : They only sent the catback and no race pipe so I am getting that straightened out now. My apologies for this inconvenient delay.
- BRICE to ME (8dec2009) : Midpipe is enroute
- BRICE to ME (11jan2010): I am still patiently waiting from TurboXS, I think the delay is because it is coming in a bulk order thru my supplier.
- BRICE to ME (13jan2010) after I asked Brice to refund my money : I have already paid in full for the exhaust, because of an issue with the vendor not fulfilling the order like they are supposed to.
- BRICE to ME (19jan2010) : I am waiting on a reply email and phone call from TurboXS as to a exact date.
- BRICE to ME (28gen2010) : We just got a reply from TurboXS yesterday, they are out of stock and their eta is 3 weeks.

I have personally never ordered from Brice but spoke to him on a couple of occasions where he politely replied so i can't share my personal experience.
What Rich would like to know is if he's going to accept to refund the 900 or so $ that he paid upfront. That's pretty much it, he doesn't like this way of dragging it on to avoid to refund him since he now wants his money back.

I hope that it makes sense.

I'm sorry guys but as bse said i don't speak english very well. I would be happy to see him helping me here to answer quick and try to solve my problem.

Bought a lot of stuff from Brice, overseas also and never had a problem. I haven`t realized that he changed the name to race-roots and i stopped buying stuff from the forum.

Brice? Your reputation is on the line. Please answer the guy. What you gonna do?

I still intend to send his exhaust, I am waiting on the midpipe from TurboXS.

I have other customers that have been waiting for other stuff as well and they have the patience and understanding to wait as they are informed.

Bought a lot of stuff from Brice, overseas also and never had a problem. I haven`t realized that he changed the name to race-roots and i stopped buying stuff from the forum.

Still here :) Haven't heard from you in awhile.

I still intend to send his exhaust, I am waiting on the midpipe from TurboXS.




- BRICE to ME (19jan2010) : I am waiting on a reply email and phone call from TurboXS as to a exact date.
- BRICE to ME (28gen2010) : We just got a reply from TurboXS yesterday, they are out of stock and their eta is 3 weeks.

Brice,

Since you're still intending to send him his exhaust after 4 months and considering what your latest update was (bolded) can we make an agreement that, if within 10 days from tomorrow, you don't provide Rich with a tracking number you will then proceed with a refund for what he paid?
We can understand waiting from october to the end of february for a turbo kit or something like that but for an exhaust that was said to be in stock that's not acceptable.
He's not willing to wait further than your last ETA, that should be pretty clear.

Is this resolution ok for you? It seems to be a good old gentlemen agreement for the parties.

Am I the only one who feels that this response is completely unacceptable from a person who is supposed to be operating a service-oriented business?

Brice, you are basically saying to your customer (publicly, at that), "I don't care that you are frustrated because I have several other clients who haven't yet expressed their discontent". I apologise if this is too blunt, but I was truly hoping that you would alter my opinion of your service with this interaction. Instead, you are showing me that you have no intent or desire to improve. Oh well.

By the way, I am not sure if you paid via credit card, but if so the Fair Credit Act (which should apply as Brice's business is in the US) allows you to rescind this transaction immediately without any consent from the business. If you would like further information, feel free to PM me.

I hope this works out for the OP. bse, thanks for helping the guy out. Mod's, if you would like any of my history on my experiences with Fluid/RR please feel free to PM me.

Feel free to pm me the details, thanks! Rich paid via paypal so his customer protection time is running low. He doesn't even want to use it, Brice's word here to accept the "conditions" posted above (Package shipped within the last declared timeframe or a refund) would do!

Honestly we don't want to start any kind of discussion about what a good customer service is here, we just have a little situation to be looked at with concrete answers and actions. Hearing that somebody received everything in time doesn't help either so please refrain from saying so.
Also keep in mind that doing what we think is the right thing to do would not make Race Root look like a poor business for we'd all rather buy from somebody capable to handle some kind of issue during a transaction than just hope that everything works out well!

i have had delayed expensive items from brice, but when he says he'll straighten things out, he really means it and does a good job at what he does.
its all about patients, you'll get your exhaust. he wouldnt fraud anyone.

Hearing that somebody received everything in time doesn't help either so please refrain from saying so.

This should be seriously reinforced on all good guy / bad guy threads....

Brice is not out to screw anyone. Sometimes stuff is out of your control and there is nothing you can do about it. Even if brice refunds the guys money, he still wants the turbo xs exhaust and still will have to order it from another company and still wait once agian. Since it is on back order. You just need patience. Even if it has been 4 months. When my engine went back in 2005 it took 2 months for the mazda dealership to get my car back to me.

I sincerely hope that Brice is not out to screw us up, that's why Rich didn't file any dispute but asked him some resolutions. If something is said to be in stock or has a delivery time you have to inform the owner and at least offer him the possibility to choice.
I hope to see him posting here saying that he accepts our proposed agreement (If he doesn't respect the last ETA he refunds Rich), showing that his company is reliable enough to take care of troubles.
If he struggles to do so Rich will be forced to seek legal action since the 45 days of paypal's customer protection are now over and Rich has been so kind not to use it, trusting Brice and his delivery promises.

Guess we'll have to wait and see. Where are you Brice?

October -> Feb.. 5 months for an exhaust...

Agency Power (went to them direct for my exhaust) Took me 7 months, and it shipped with bent exhaust tips..

Shit happens with car parts man..

October -> Feb.. 5 months for an exhaust...

Agency Power (went to them direct for my exhaust) Took me 7 months, and it shipped with bent exhaust tips..

Shit happens with car parts man..

The fact is that first Brice stated that the midpipe was en-route and then said another thing. We're here trying to work out a resolution so please don't try to teach us that it may take a long time to receive parts. We already know that, thanks.

Shit happens, i agree. By the way since this item was never shipped it is up to the reseller (he's not a distributor, just a reseller) to work things out. If it was lost by the postal service we would be blaming them and not his company.

Brice is apparently not posting here either, ignoring the issue and our resolution proposals. Other companies followed the same lines in the past so i will stop posting if not to reply to his messages here that will hopefully follow soon.

i've had several good experiences buying from brice. it's usually very quick. but if it is going to take a little longer, he let's you know in a courteous and professional manner, and he demonstrates his dedication to completing your transaction.

one thing he might do is try to keep his site updated with time of delivery estimates. that might seem like a lot of work, but you could have 3 categories.

there's stuff you know can always get quickly and some stuff you have in stock.
there's stuff like certain exhausts that you know are more difficult to get or otherwise take a bit longer to acquire for the customer.
there's stuff you think you might be able to get, but you need to check on availability.

that would solve a lot of this i think. maybe not. people (customers) are crazy.

i stil haven't picked my exhaust exchange up from the dealership brice worked a warranty claim with for me. that was like 7 months ago. and everything is still cool. i can go pick up my exhaust anytime.

Brice wont' issue a refund on this without lining up another buyer first because then he'll be stuck with a Turbo XS exhaust that he might or might not be able to move quickly

If an item is labled 'in-stock' then it should be delivered in a timely manner
If Turbo XS misinformed Brice then that's BRICE'S problem and he needs to figure out how to resolve that with Turbo XS and keep his customer satisfied. If this is typical of TurboXS, then maybe RR/Fluid needs to reconsider who they want to do business with as it'll only continue to negatively affect THEM and their customers.
Ignoring the customer's CONSTANT requests for refunds is not an appropriate way of handling this but it is Brice's normal pattern.
For anyone who doubts that, simply see Brice's old Group Buy thread on Tein dampers where I repeatedly asked for refunds only to be ignored. He's done it before (that was years ago when he posted under BluMonstrRX8), he'll continue to do it.
http://www.rx8club.com/showthread.php?t=116734&page=6


I hope this gets resolved because waiting 5 months for an exhaust is ridiculous.



216

I just PM'd TurboXS directly here and asked them what the ETA was for the midpipe, INSTOCK! was their reply.

So I can only imagine what has happened along the lines of communication between everybody.

I am on the phone as we speak with my supplier to get this issue resolved and get the customers long over due order shipped out. ASAP!

Thanks

Brice

Brice, curiously enough i contacted TurboXS as well and they said that they knew nothing about this delay.
I won't blame you since you're just a reseller and not a distributor BUT do you agree with our proposal that if you can't meet the last ETA you will refund Rich?
Especially since the exhaust never were on backorder and all this bullshit Rich wasted 4 months when a fast call to TurboXS would have solved this.
I do know that they had them in stock all the time by now so you either didn't call TurboXS directly but relied on your supplier OR invented your phone calls etc. I firmly want to believe that your supplier is an asshole :)

So... do you agree?

Brice, curiously enough i contacted TurboXS as well and they said that they knew nothing about this delay.
I won't blame you since you're just a reseller and not a distributor BUT do you agree with our proposal that if you can't meet the last ETA you will refund Rich?
Especially since the exhaust never were on backorder and all this bullshit Rich wasted 4 months when a fast call to TurboXS would have solved this.
I do know that they had them in stock all the time by now so you either didn't call TurboXS directly but relied on your supplier OR invented your phone calls etc. I firmly want to believe that your supplier is an asshole :)

So... do you agree?

I dont consider my supplier an a-hole they are one of the biggest in the industry if not the biggest they are way beyond too busy. And yes I was relying on only talking thru my distributor.

Just got off the phone and it has been ordered. I will be getting it mid next week and we can finally ship out everything.

It will be shipping Fedex so the customer will have it sooner than later.

Well, i hope that by next week we'll have a tracking number then. Anyway keep this in mind:

And yes I was relying on only talking thru my distributor.


- BRICE to ME (19jan2010) : I am waiting on a reply email and phone call from TurboXS as to a exact date.
- BRICE to ME (28gen2010) : We just got a reply from TurboXS yesterday, they are out of stock and their eta is 3 weeks.

Now you finally said that you only spoke with your distributor... Then why you lied?
TurboXS? Out of stock? Eta? Turbo XS was never aware of this problem and they had the exhausts.

Please be honest next time, blaming a company that is not even involved isn't fair.
Maybe it's also time to change distributor, big or not they show a lack of communication.

Anyway what happens if you can't get the exhaust during next week?

Thanks for the replies,
Giorgio

Well, i hope that by next week we'll have a tracking number then. Anyway keep this in mind:





Now you finally said that you only spoke with your distributor... Then why you lied?
TurboXS? Out of stock? Eta? Turbo XS was never aware of this problem and they had the exhausts.

Please be honest next time, blaming a company that is not even involved isn't fair.
Maybe it's also time to change distributor, big or not they show a lack of communication.

Anyway what happens if you can't get the exhaust during next week?

Thanks for the replies,
Giorgio

I never lied, a response from Turboxs is not possible to be said a response from Turboxs if I did not get that message thru my supplier?

These messages change on a frequent basis and I go off what I am told at that moment, either thru the phone, AIM, or email with the corresponding supplier that I am getting it thru.

It is obvious to me what happened and well I am less than pleased I dont see why you continue to harp on the subject. The issues has been addressed and will be resolved shortly.

I'll poke my head in for a moment. . .

I know I've said this before in another thread about Raceroots (formerly fluid). . .

In my opinion, it should be known to the buyers/customers that Raceroots does not have the product in stock in most cases. . . It just doesn't seem like there is that transparency and many buyers. I just feel they should be aware.

In most cases, Customer orders from RR; RR orders from supplier. . . 3-5 days later, customer gets product.

However, with this middle man comes back orders, delays, and mis communication. So every now and again someone gets caught in the middle of the supply chain finger pointing.

I've purchased from fluid/Raceroots a few times now, for my AP exhaust being the largest item. It was fine, great price, etc.
However, I personally don't like the business model. . . as the company receiving the end user's money directly, RaceRoots should stand behind the product, service, and shipping of the products they sell. Not point the finger on back at their suppliers or manufacturers.

Raceroots is a solid company, and isn't out to screw anyone and I feel will do the right thing in the end, regardless. I just wish that they were a bit more upfront with their business model, because every couple of months, something like this seems to happen.

I never lied, a response from Turboxs is not possible to be said a response from Turboxs if I did not get that message thru my supplier?

These messages change on a frequent basis and I go off what I am told at that moment, either thru the phone, AIM, or email with the corresponding supplier that I am getting it thru.

It is obvious to me what happened and well I am less than pleased I dont see why you continue to harp on the subject. The issues has been addressed and will be resolved shortly.

I'm sorry be the advocatus diaboli and i'm just trying to make things clear as to know what went wrong.
If you never lied then your supplier did because they said that an item was on backorder with a long wait when it was actually ready to be ordered.
Apparently your supplier didn't even contact TurboXS for this matter since they were not aware of this delay!

Now that the issue has been addressed, as you say, can you please explicitly say what will you do if we don't receive a tracking number in the next ten days (should be enough, right?).
We all want to believe that you are really taking care of us so please reply. You avoided answering this question in the previous posts.

Thanks,

Giorgio

@Vyndictive: I agree with you but apparently small companies like Race Roots have only got the possibility to stock a limited amount of items at a time so they MUST rely on the dealers and suppliers. Nothing wrong with that!. The difference generally stands in how a company deals with the problems that may arise in such circumstances. Clearer replies and further invastigation would have solved this issue in a week. We waited 4 months and didn't receive the exhaust yet :)
There are companies that directly contact you to give you informations about the delays spontaneously offering to refund the money if the delay is unbearable.
Race Roots apparently lacks this kind of communication with the products manufacturers and parts supplier.

@Vyndictive: I agree with you but apparently small companies like Race Roots have only got the possibility to stock a limited amount of items at a time so they MUST rely on the dealers and suppliers. Nothing wrong with that!.

Agreed, but I don't feel Raceroots is very open that this is their standard operating procedure. . . I don't know how aware most customers are that Raceroots often times doesn't order the product that they've purchased until AFTER they've paid for it. . .

Its just a question of transparency I guess.

Agreed, but I don't feel Raceroots is very open that this is their standard operating procedure. . . I don't know how aware most customers are that Raceroots often times doesn't order the product that they've purchased until AFTER they've paid for it. . .

Its just a question of transparency I guess.

Agreed again. The problem with is that another company went bankrupt for the same reson (plus others but that doesn't matter here) and left somebody without both money and products.
What i don't get is why Race Roots still replies here saying that he's sorting everything out but keeps refusing to tell us what happens if he doesn't get the exhaust in time.

It's not the wait, the problem is the reason why you wait 4 months for a part that is in stock :)
That's the reason why i'm very picky about the companies i buy from :)

Well, i hope that by next week we'll have a tracking number then. Anyway keep this in mind:





Now you finally said that you only spoke with your distributor... Then why you lied?
TurboXS? Out of stock? Eta? Turbo XS was never aware of this problem and they had the exhausts.

Please be honest next time, blaming a company that is not even involved isn't fair.
Maybe it's also time to change distributor, big or not they show a lack of communication.

Anyway what happens if you can't get the exhaust during next week?

Thanks for the replies,
Giorgio
in fairness, in the second one, he said "We" - that could include his distributor. just a matter of logic here. i'm not taking sides. but you assume a lot if you say he lied, namely, that he always lies in such situations. :squint:

I've waited much longer for an overseas order, you have to pay up front to protect the vendor otherwise they don't want to take the risk which is much higher when doing international transactions. Sometimes they get screwed anyway - such as MM's infamous turbo kit experience that's also documented here. Language barriers, communication issues, simple screw ups compound the overall problem of doing an international transaction.

I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is :dunno: waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.

I've waited much longer for an overseas order, you have to pay up front to protect the vendor otherwise they don't want to take the risk which is much higher when doing international transactions. Sometimes they get screwed anyway - such as MM's infamous turbo kit experience that's also documented here. Language barriers, communication issues, simple screw ups compound the overall problem of doing an international transaction.

I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is :dunno: waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.

Pretty much same here been thru it as well.


I have the midpipe in bound for this customer as we speak I should have it later this week. Then I will ship out.

I've waited much longer for an overseas order, you have to pay up front to protect the vendor otherwise they don't want to take the risk which is much higher when doing international transactions. Sometimes they get screwed anyway - such as MM's infamous turbo kit experience that's also documented here. Language barriers, communication issues, simple screw ups compound the overall problem of doing an international transaction.

I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is :dunno: waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.

You're right.
We must order parts like exhausts etc from the usa because there's close to no choice here and the prices are higher than buying overseas.
We're not blaming Race roots for the delay but there's a lack of communication and some things that don't match. I'm saying this because we contacted TurboXS and they know nothing about this delay, plus the exhausts were always in stock.
Either Brice didn't call the distributor or he relies on an untrustable one.
Waiting 4 months or so for something that is in stock sucks. Add the incomplete and vague communications and you can understand the point of this thread.
A single call would have solved this problem in days :)

I bought many parts from the states and communication is a must when there are problems.

We may sound harsh and the vendor may blame us for this but what would you do?

You're right.
We must order parts like exhausts etc from the usa because there's close to no choice here and the prices are higher than buying overseas.
We're not blaming Race roots for the delay but there's a lack of communication and some things that don't match. I'm saying this because we contacted TurboXS and they know nothing about this delay, plus the exhausts were always in stock.
Either Brice didn't call the distributor or he relies on an untrustable one.
Waiting 4 months or so for something that is in stock sucks. Add the incomplete and vague communications and you can understand the point of this thread.
A single call would have solved this problem in days :)

I bought many parts from the states and communication is a must when there are problems.

We may sound harsh and the vendor may blame us for this but what would you do?

If you knew it was instock the whole time why didn't you tell me? That would set a red flag with me and this whole issue could have been avoided. Maybe thats just me...

We only contacted turboXS last week. More than that we want to trust the vendors we buy from so your word was always deemed as right.
Didn't the fact that TurboXS start a promotion some time ago raise any flags for you as well?

Keep in mind that i'm not blaming you but your business model. Don't be stubborn and admit the mistake, if it's on your side. Blame the distributor if it's their mistake.

Something like this: http://www.rx8club.com/showpost.php?p=3432360&postcount=194 would work well as a business model.

Please allow MY $.02;

Black Halo Racing refuses to sell the TXS cat-back system because TXS will not allow we retailers to get the same "free race midpipe" through our own distribution channels that retail customers can get through ordering the system directly from the TXS website.

This maneuver totally SCREWS we retailers and I would have to point out that Brice is trying to get that midpipe as part of the package. See my previous statement.

Along these same lines; I had an order come in from Italy for a set of Energy Suspension control arm bushings. I placed the order from my wholesaler, who did not happen to have them in-stock and I was told they would arrive in about 2 weeks, which they did.

In the meantime, my customer became impatient with waiting, contacted ES directly, and was told that ES would ship the bushing kit out directly to Italy.

I then received an angry e-mail from my customer who accused me of lying and all sorts of other chicanery, none of which was the case.

The point is that it is becoming more common for the companies from whom we retailers buy our parts to screw we retailers and I drop those motherfuckers like flies when they do this.

I have no idea on the specific dynamics of the situation at-hand in this thread but I thought those of you who like to tell we retailers how to run our businesses should know that unscrupulous bastards are all over this industry and it seems to me the vast majority of it is run by punk bitches who have no concern for loyalty, business ethics, or any other other principles all of you seem to desire.

Which of us adheres to the standards you are seeking is up to you to figure out. Please also keep in-mind that we retailers must do the same homework when we buy wholesale stuff for the companies we run.

If you doubt me, open your own business and see what happens.

Just a better follow up was all that was requested.

I have nothing bad to say about Race Roots. I needed some of the missing hardware for a piece that I bought used on the forum......he sent it to me very promptly all the way to the west coast.

This kind of stuff doesn't just happen in the automotive products industry. It happens with medical devices, raw materials, and any other type of supply chain models that require a vendor-supplier relationship.

If his lead time doesn't meet your demands, then move on to a different vendor. If his follow up process doesn't meet your standards, we have several other vendors on this forum. He did say he was going to rectify the situation.

Give him his chance. Let him finish right the wrong. If he doesn't, his reputation will be on the line. And as good as my experience was with Race Roots......I won't buy from a vendor that has a bad reputation. However, I also don't believe in this whole Salem Witch Trial -style hangings of our RX8 vendors.

This is the first time on any car forum that I've been a member on be this bad with their customer - vendor relationships. No wonder our cars have such little aftermarket support. The members keep driving the vendors to the stake!

@epikeddie:
The fact is that we only received vague replies to our refund requests:
- BRICE to ME (8dec2009) : Midpipe is enroute
- BRICE to ME (11jan2010): I am still patiently waiting from TurboXS, I think the delay is because it is coming in a bulk order thru my supplier.
- BRICE to ME (13jan2010) after I asked Brice to refund my money : I have already paid in full for the exhaust... cut

We never heard a yes or a no, again just vague replies :)
He only stepped up seriously after this thread. I seriously hope that Rich receives his "in stock" exhaust after 5 months.

Mid-pipe came in I am arranging shipping with Fedex now so I can get the discounted rate I passed onto the customer and they can get it in a timely manner I will have tracking info for the customer later.

What entertainment... I have personally bought several items from RaceRoots and have not had issues. I read about the Enkie issue and well if you did some research you would know that Enkie themselves were slow on production of the wheels.

Let me put it to you this way... what benefit does a company such as race roots have if they hold off on shipping/ordering a product? there isnt one. Most likely the distributor (wholesaler) was at fault and they are known to give people the run around. The buisness model is no different then any other good standing company that uses a wholesaler. He obviously is not trying to steal your money otherwise he wouldn't respond to you. Sometimes you have to be patient (although I do unserstand the frustration).

We are frustrated not because of the wait but because the items were in stock all the time. That's the reason. Would you wait 5 months for something that's in stock?

Well....Capt Obvious says that they were not in stock ;)

Poor Communication....both between the wholesaler and Brice...and between Brice and the customer

Better communication would have saved a lot of this drama :)

OP you have a pm, I want to double check and confirm your address before it ships out.

Thanks

Brice

brice your the shit!!!!!!!!

thanks for the mid pipe im ordering my pully from you soon

brice your the shit!!!!!!!!

thanks for the mid pipe im ordering my pully from you soon

Lol thanks and you're welcome!

So, a little update:

We received a tracking number and the package should finally make it here.

The experience with Race Roots was awful not because of a scam just to make things clear but because they had poor communication with their suppliers. This lack of communication delayed the transaction of an in-stock item of about 5 months.

I sincerely hope that Brice will now stand up in a different way in front of his distributors to help his customers and wish him the best of luck with his shop even if I don't think that Rich will buy from him again because of his experience.

I'll update this thread when the box gets here :)

Giorgio

too much reading just purchased from brice and spoke with him about times that were not instock...
im very pleased.

Race Roots
Parts: GT SPec 6 pt Strut, Buddy Club grounding kit
Price: n/a

I talked to Brice on Saturday to see if he had these parts in hand, and he said yes. I asked if I could cancel my order within 3 days if I didnt receive a tracking number, and he explained that I would be able to. Placed order Saturday, got tracking number on Sunday, and got my parts today (Wednesday). Thanks Brice, Im sure we will do business again someday.:biggthump

werd!

Pics installed!

Btw install Guide!

http://www.gtspec.com/sites/default/files/installguiderx8fsb.pdf

I second the nonimation on best shipper ever! I've ordered from them twice now and both times my products arrived way faster than expected. Ordered a new set of L plugs on the 23 at 2015 hrs and they arrived on the 26 at approx 1300 hrs.:dragster:

Another good recommendation from me. Got my reinforced clutch pedal assembly, and everything went smooth. Can't wait till the snow goes away so I can put it on.

here is the brace, have not installed grounding kit yet...sorry for quality, its a cell pic...

Thats sick! I cant wait to get my car out of the shop to start putting more shit on. +1 for Brice

Rich received his exhaust a couple of days ago after this long, long wait.
We wanted to thank you all for the presence here and the support.

G

great guy
got one order
waiting for second package to show up
looking forward to a cheap clutch bracket group buy :)

Thanks!

heres a pic of the buddy club:

So clean you can eat off of it, I love it!

Brice is a good guy, I got a free gift when my midpipe was late.

i don't get what's going on
3 orders in a month and a half
2 arrived promptly (even though I'm in Canada) and the 3rd is on it's way
on top of that he even allows me to request USPS over Fedex which is a MAJOR MAJOR plus for me
if i figure out whats going on now, i dont plan on ordering from anyone else as long as im taken car of.

i don't get what's going on
3 orders in a month and a half
2 arrived promptly (even though I'm in Canada) and the 3rd is on it's way
on top of that he even allows me to request USPS over Fedex which is a MAJOR MAJOR plus for me
if i figure out whats going on now, i dont plan on ordering from anyone else as long as im taken car of.

lol thanks for the kind words munchy. Look forward to future orders as well.

I think the under lying issue is who I was buying certain parts from, he left a bad tast in everyones mouth when he left.

ttt....... waiting to hear from our local member as to the status of his springs.

Guess what? More excuses and no springs. Now it's next week. But let me guess, that is acceptable to all the fan boi's right?

Guess what? More excuses and no springs. Now it's next week. But let me guess, that is acceptable to all the fan boi's right?

This is the bullshit I deal with on a day to day basis:

Sean J: ok
Sean J: thanks
Sampson: they are on the way left us on wend.
Sean J: do you have any eta or tracking number, the customer is harassing me.
Sampson: how long u been doin this?
Sampson: :-)
Sampson: if they leave CA last week they should be there by the end of this week
Sean J: hey
Sean J: you get me a tracking number yet?
Sean J: ?
Sampson: let me see if I can get it from my shipping dept.
Sampson: no one is answering the phone
Sean J: damn I need something by the end of the day.

FYI I am the customer harrassing them...Sean is my local supplier and Sampson is his MWD.

This has nothing to do with me coming clean and should be in the Feedback thread But, I am sure you already knew that.

I harass them on a daily basis until the item is delivered...

Sounds like you need new suppliers.

Race Roots recently got me out of a jam on some forged aluminum lug nuts that needed to meet up with me at a race due to several other companies being dominated by idiots and BS policies and costing me 1.5 weeks of hassle prior to my talking to Brice.

In the fairness of full disclosure I did order a previous product from them that was mistakenly shipped FedEx Ground using my PO Box address. Brice promptly shipped out another package using Priority Mail without hesitation. This one minor snafu aside all of my other purchases have been great.


Guess what? More excuses and no springs. Now it's next week. But let me guess, that is acceptable to all the fan boi's right?

I suppose you have to forgive us for not realizing that you have every right to to post whatever you want and the people posting sincere feedback here deserve nothing less than to be flogged as fanbois by some ret@rded j@ck@ss who has nothing better to do than deride them with continous hate and disgust for doing so. :dunno:


.

.

Glad your lug nut experience went well. My friend was still assed out for springs on our run this weekend. Oh, and you are forgiven.

The only hate and disgust is in your heart bro, it's apparent in most of your posts and many negative attacks. So now your supposed to be the ray of enlightenment and positivity? :lol:
I don't hate anyone, I have no problems personally with anyone on this board. I just look out for my friends and I could care less if anyone here likes it or not. The information is here, some will read it and decide to take the risk anyway and some will not, that's what a forum is for.

Thanks, Brice received my order today in usual timely fashion.
See it not all bad and never let some of this shit get you down.

Bump.

Bump.

When was the last time you kissed a girl?

Not that it is any of your business anyway but. fedex 267190460625936

When was the last time you kissed a girl?

Not that it is any of your business anyway but. fedex 267190460625936


I won't respond to the kiss comment, too easy :lol: Thanks for the tracking number though. Glad to see it finally got taken care of.

^You act like 2 weeks is a long time... I waited 6 months for my hood which I purchased from another company...And I didn't bitch as much are you are about your friends Springs...

^You act like 2 weeks is a long time... I waited 6 months for my hood which I purchased from another company...And I didn't bitch as much are you are about your friends Springs...


Good for you, we have been over this but it's not acceptable to me or others when it's listed as in stock (excuses aside). I installed a set of springs (Tein S techs) for another local member on Saturday and he bought his on Ebay and received them in less than a week from Cali. Why? because they actually had them in stock and shipped them the next business day after the item was paid for. That is how it should be done and for the most part how business goes for me when ordering online. I am actually having my own issues over a t shirt order form a group buy here and I will be raising hell if I don't get it by Wednesday.

Did you know you were going to wait two months for your item? I'm not waiting two months for shit unless it's being custom made or is rare as hell.

Being they're not even his springs he's just using them to have something to post about.

I was told the item was in stock...6 months later it arrived. You act like this kind of stuff is a life or death situation man... It would be one thing if it was new tires because your friend got a flat...but it's not...its a set of cheap springs...You'll live, get over it.

Being they're not even his springs he's just using them to have something to post about.

Yeah I know..The funniest thing is he wanted to buy an Oil pan and Oil cooler kit.

You should ask him what my response was to that. (this was way before everything went down.)

Yeah I know..The funniest thing is he wanted to buy an Oil pan and Oil cooler kit.

You should ask him what my response was to that. (this was way before everything went down.)


Yeah except now I know who makes those items. I love the pan but I'm not looking to line the pockets of a thief. I just call it like I see it, if someone local has a problem I will do what i feel is right. I don't really give a shit what others think. I post what I want, you don't like? Tough titties :)

Meh get off the bandwagon bro and while your at it your friends dick too,

2 weeks isn't really shit. If time was of essence, how come your buddy just didn't call Raceroots personally to confirm and check they actually have it in stock.

Thats what I do...whenever there is a item I want to ensure is in stock and I need it ASAP... Too easy man too easy

Meh get off the bandwagon bro and while your at it your friends dick too,

2 weeks isn't really shit. If time was of essence, how come your buddy just didn't call Raceroots personally to confirm and check they actually have it in stock.

Thats what I do...whenever there is a item I want to ensure is in stock and I need it ASAP... Too easy man too easy


:lol: funny guy. Talking about dick means your thinking about dick. Wanna share something with us? His mistake, he is new to the boards, figured "in stock" actually meant in stock. And it was more than two weeks. And it was His mistake. Won't happen again I can assure you.

Have a nice day.

When was the last time you kissed a girl?

that's a very mature response...... but then again from you it's to be expected it.


But since you are answering on this thread and ignoring the other thread....

Can you answer now why you would issue a customer a tracking number for a shipment that you don't have the product on hand for?

If you have the balls enough to try and call out a guys manhood, atleast have the balls enough to answer this question.

The SARX club all jumped on that wagon as well apparently...

that's a very mature response...... but then again from you it's to be expected it.


But since you are answering on this thread and ignoring the other thread....

Can you answer now why you would issue a customer a tracking number for a shipment that you don't have the product on hand for?

If you have the balls enough to try and call out a guys manhood, atleast have the balls enough to answer this question.

I have posted the reason why already, read thru the bs and you will find the answer.

Also Google that comment it is a quote from William Shatner, it was an inside joke apparently you have never watched SNL either.

The SARX club all jumped on that wagon as well apparently...


No wagon here, just looking out for our own. If waiting 20 days for springs that were obviously NOT "in stock" as listed is cool with you then so be it. But most will agree it is unacceptable. To me it is deceptive business practices setup to lure you into to ordering, then once he has your money, he orders the product from someone else and maybe or maybe not you get your item(s) in a reasonable time frame.

Either way, I am pretty certain it was the first and the last item this guy will ever buy from Race Roots.

Also Google that comment it is a quote from William Shatner, it was an inside joke apparently you have never watched SNL either.

Yes, that SNL sketch was a very funny one and I find many parallels to it in my experiences at SSX but it is a line best delivered in-person so those hearing it can understand the tongue-in-cheek nature and the fact that you are just kidding around with them. :lol2:

Quotation marks might have helped. ;)

"You, in the Spock ears, have you ever even kissed a girl?"
"My God! It was a TV show, get a life......"

The SARX club all jumped on that wagon as well apparently...

Just like you are all over brice's wagon?

Is it really that bad to look out for a local member that got screwed over by a shitty vendor on here. YES I SAID IT... a shitty vendor that has "come clean" about being in shady business with a known thief and help that thief to continue to peddle his products to 8 community. Maybe you are ok with it but I am not.

I have posted the reason why already, read thru the bs and you will find the answer.



interesting... i just reread all the BS... and guess what.... all I found was BS.

you never answered the question, just more side talk like you have been doing and are still doing. While I am glad to see the springs have finally made it to SA, I still would like an explanation while you would issue a tracking number for a package that you don't have or intend to ship from your location? If you have answered it before, please quote it .... I can't seem to find it.



and since you like to quote movies, here is one for you....
"hey bing what are you still doing here, I thought I told you to go fuck your mother"

Just like you are all over brice's wagon?

Is it really that bad to look out for a local member that got screwed over by a shitty vendor on here. YES I SAID IT... a shitty vendor that has "come clean" about being in shady business with a known thief and help that thief to continue to peddle his products to 8 community. Maybe you are ok with it but I am not.

How is waiting 20 days for a set of springs getting screwed over...?

How is waiting 20 days for a set of springs getting screwed over...?

If I'm told when ordering that something is "in stock, ready to ship" and I have to wait 20 days for it, I'd be pretty pissed off and feel "screwed".

IF I order something and am told it is "in stock at the supplier" then I would expect to wait 20 days.

If I blindly order on the internet from some random small parts reseller website without even checking to see the stock status, then although I would still be pissed off, I deserve a 20 day wait...because most of the small parts houses are just a guy who has a connection to a bigger parts house who they have drop ship stuff for them, and such things are an unfortunate reality of buying parts on the internet from small vendors.

How is waiting 20 days for a set of springs getting screwed over...?


Well, he has not gotten his springs yet TopGear8. Screwed because he had plans to install them and now he has had to wait.

Ok i'm done arguing... You guys are way too uptight about the smallest things..

Ok,:wavey:

:bootyshak

If I blindly order on the internet from some random small parts reseller website without even checking to see the stock status, then although I would still be pissed off, I deserve a 20 day wait...because most of the small parts houses are just a guy who has a connection to a bigger parts house who they have drop ship stuff for them, and such things are an unfortunate reality of buying parts on the internet from small vendors.

:bowdown: THANK YOU.....

:bowdown: THANK YOU.....

If I'm told when ordering that something is "in stock, ready to ship" and I have to wait 20 days for it, I'd be pretty pissed off and feel "screwed".


You forgot to quote this part ^


Oh really? I guess that means at the warehouse of someone else.

:uh:



out in left field



I'm done

First I want to preface by saying I have bought from Brice once before and it was a positive experience all around, good comms and fast shipping from his distributor. BUT...

I think it's funny how some of you are okay with being lied to. Being told an item is in stock means it should ship within 24 hours of payment (48 hours at most). If it's in stock at the supplier it shouldn't be listed as in stock, that's deceitful.

The other side is he should have verified with him before ordering, you live and learn right?

Topgear8, why didn't you bitch? That's ridiculous amount of wait time on an in stock item. Maybe if it was a hand built, custom made hood, I could see it taking that long but that's wasn't the case. You just got lied to and accepted it. This kind of response to poor service is why it keeps happening time and time again. Consumers let it happen and vendors see no repercussions so why change?

I just can't see how this kind of behavior is acceptable to anyone.:confused:

First I want to preface by saying I have bought from Brice once before and it was a positive experience all around, good comms and fast shipping from his distributor. BUT...

I think it's funny how some of you are okay with being lied to. Being told an item is in stock means it should ship within 24 hours of payment (48 hours at most). If it's in stock at the supplier it shouldn't be listed as in stock, that's deceitful.

The other side is he should have verified with him before ordering, you live and learn right?

Topgear8, why didn't you bitch? That's ridiculous amount of wait time on an in stock item. Maybe if it was a hand built, custom made hood, I could see it taking that long but that's wasn't the case. You just got lied to and accepted it. This kind of response to poor service is why it keeps happening time and time again. Consumers let it happen and vendors see no repercussions so why change?

I just can't see how this kind of behavior is acceptable to anyone.:confused:



Exactly.

Exactly.

At least he didn't have to wait 5 months or so for an in stock item like our case :lol:

At least he didn't have to wait 5 months or so for an in stock item like our case :lol:


Yes, that would suck!

Well, he has not gotten his springs yet TopGear8. Screwed because he had plans to install them and now he has had to wait.

The part I don't get is if the tracking info posted is correct....they tried to deliver them on the 8th Saturday..and there was no one home to accept delivery??

How would that be the vendors problem?

^Just to be clear the hood I ordered was from DriveLine Performance..not Brice. I did bitch, but not as much as these guys are after only having to wait 20 days...It was just a hood...not really something that is a necessity for the car...

If I ordered new Tires that I needed before my next National Tour...the supplier/vender told me they would arrive in time, and then when the time comes..they are not here, then yes I would be very upset because I NEEDED them...

The part I don't get is if the tracking info posted is correct....they tried to deliver them on the 8th Saturday..and there was no one home to accept delivery??

How would that be the vendors problem?


That is not RR's problem, but did the customer know it was coming? He should have had the springs way before now, which is better than not getting them at all but it's still bullshit to me. Maybe I am just spoiled by the companies I usually order stuff from.

I see, I thought you said you didn't. I would still like to see more transparency from our vendors here thought.

Paitence on the customer part goes a long way, but so does honesty on the vendors behalf in this case I think the vendor is a bit more in the wrong, but obviously something more could have been done by the buyer.

Like it's been said before elsewhere, buyer beware. In any situation.

If it's in stock at the supplier it shouldn't be listed as in stock, that's deceitful.



This is the point I have been trying to make, but of course all of the RR fanboi's are all over Brice's nuts trying to defend him to even make sense of it all.

Another point of deceitfulness on Brice's part, is when he gave the customer a tracking number when he didn't even have the product. Which of course Brice won't own up to.

And yes the local guy has learned his lesson, DON'T TRUST THE VENDOR.... especially when his name is Brice.

Fanboi...?

You guys obviously don't know me ;)

:lol:

:)

fanboi:

Geek Term related to forum users who think a product/company/person can do no wrong.

^Well then by that term I am not a "fanboi".

I know Brice on a more personal level than most people here, as well as have done a track day with him. Yes he has made some bad mistakes...we all know that, but my whole point is everyone from SARX is taking this one 20 day mishap and blowing it way out of proportion.

Meh, the RR track record speaks for itself.

Fanboi...?

You guys obviously don't know me ;)

:lol:

Actually we do know you. Just looking at your posts from a year ago with the Mazsport issues, clearly identifies you as such.

Jason you sold your 8 what are you still doing here :)

Someone's gotta keep you and TeamRX8 in line. :D:

:spank:

Meh, the RR track record speaks for itself.

then if it speaks for its self then why do you guys insist on continuing to tlk about it bag on Brice?

i dont defend him or what he did but this has gone on long enough and theirs no reason to keep talking about it every single day...

u guys are rediculous just fuckin drop it everyone knows what he did and if they want to do business with himthen so be it! you dont have to no one is trying to make you buy his product!

And if he screws more people over the admins will just make sure hes banned its that simple. let the people handle it that are meant to

i just want a question answered.... is that really too much to ask?

then if it speaks for its self then why do you guys insist on continuing to tlk about it bag on Brice?

i dont defend him or what he did but this has gone on long enough and theirs no reason to keep talking about it every single day...

u guys are rediculous just fuckin drop it everyone knows what he did and if they want to do business with himthen so be it! you dont have to no one is trying to make you buy his product!

And if he screws more people over the admins will just make sure hes banned its that simple. let the people handle it that are meant to

Because I can and because awareness is the key to making sure further problems are avoided. You want us to drop it yet you bump the thread?

Again, if you guys had the problem with your order or if it was your friend you would feel differently. I don't give a shit that you bought something and things went smooth.

He will either change the way he does business because of this type of stuff or he won't and will disappear.

Because I can and because awareness is the key to making sure further problems are avoided. You want us to drop it yet you bump the thread?

Again, if you guys had the problem with your order or if it was your friend you would feel differently. I don't give a shit that you bought something and things went smooth.

He will either change the way he does business because of this type of stuff or he won't and will disappear.

I didnt bump the thread, look at top gears last post (6:53) mine (7:09). It was already bumped ot the top yet again.

and ive never bought anything from Brice and frankly i dont plan too.

But you dont see me on here repeating myself all the time... IF HE HASNT ANSWERED YOUR QUESTION THEN HES PROBABLY NOT GOING TO!!!! Dont you get that? Its not hard to avoid people.... and if hes not goin to answer then hes just not...

so why cnt everyone just move on and get over it?

hes obviously seeing a drop in business seeing as almost all of us will not do business with him.

and btw, even if you or your friend got screwed over theirs nothing you can do about it unless you want to go to FL and do it man to man or with lawyers. And since im highly doubting its worth that much time then why not just let it go?

:)

fanboi:

Geek Term related to forum users who think a product/company/person can do no wrong.

Main Entry: fan·bois
Pronunciation: \ˈfan-ˈbȯi\
Function: noun
Etymology: Modern American English; corruption of the word "fanboy";

1 : an individual who, without reservation or mitigation, enthusiastically professes affinity for a particular supplier of parts or services without having any particular direct affiliation with that individual or supplier or any first-hand knowledge of the parts, services or methods of that individual or supplier.
2 : an individual or entity that promotes, endorses or otherwise supports another individual or entity, regardless of the quality, suitability, integrity or efficacy of that individual's or entity's product or service

synonyms see cheerleader

that is classic!!! i really want to make that my signature but its to long =[[[[[

^ haha.

Main Entry: fan·bois
Pronunciation: \ˈfan-ˈbȯi\
Function: noun
Etymology: Modern American English; corruption of the word "fanboy";

1 : an individual who, without reservation or mitigation, enthusiastically professes affinity for a particular supplier of parts or services without having any particular direct affiliation with that individual or supplier or any first-hand knowledge of the parts, services or methods of that individual or supplier.
2 : an individual or entity that promotes, endorses or otherwise supports another individual or entity, regardless of the quality, suitability, integrity or efficacy of that individual's or entity's product or service

synonyms see cheerleader

.... i see a couple of member here that fit this definition with regards to RR

But you dont see me on here repeating myself all the time... IF HE HASNT ANSWERED YOUR QUESTION THEN HES PROBABLY NOT GOING TO!!!! Dont you get that? Its not hard to avoid people.... and if hes not goin to answer then hes just not...



I already know he won't answer the question, that's the point. It's a double edge sword, cuz see if he answers then the truth comes out and proves his deceitfulness and if he continues to remain silent then it proves the same but also proves that he has no spine/backbone to own up to his actions and therefore points out his coming to Jesus (coming clean) speech is all just a ploy to try to save what business he has left. But see if he answers then he might actually earn some respect back, doubtful but possible. Basically the guy is a weasel and his business model is based on lies and deceit.... I am simply trying to point that out and if one person in our community reads these posts and decides not to do business then the job has been done.


And dude if you are tired of reading about it.... don't, no one is forcing you to comment on the subject.

.... i see a couple of member here that fit this definition with regards to RR

There are quite a few members here that fit that definition for ALL of the vendors - none excluded.

yes i will agree with that

I already know he won't answer the question, that's the point. It's a double edge sword, cuz see if he answers then the truth comes out and proves his deceitfulness and if he continues to remain silent then it proves the same but also proves that he has no spine/backbone to own up to his actions and therefore points out his coming to Jesus (coming clean) speech is all just a ploy to try to save what business he has left. But see if he answers then he might actually earn some respect back, doubtful but possible. Basically the guy is a weasel and his business model is based on lies and deceit.... I am simply trying to point that out and if one person in our community reads these posts and decides not to do business then the job has been done.


And dude if you are tired of reading about it.... don't, no one is forcing you to comment on the subject.


nah its cool your answer is better than 9ks cocky ass answers all the time.

I understand your point

nah its cool your answer is better than 9ks cocky ass answers all the time.

I understand your point

Me? Cocky? Nooooooooooo. :evil_laug

^Of course he's cocky...look at all those sweet mods he has in his Sig!!...Yet his car still looks stock to me... :dunno:

:)

^Of course he's cocky...look at all those sweet mods he has in his Sig!!...Yet his car still looks stock to me... :dunno:

:)


Yep, I don't need to "look" fast to be fast. But you should know that, your the pro.:rolleyes:

:lol: :lol: :lol:

^Of course he's cocky...look at all those sweet mods he has in his Sig!!...Yet his car still looks stock to me... :dunno:

:)

That's because with the RX8 all the cool stuff is on the inside.

I recently made an order for an Authentic Mazdaspeed Front Bumper, and side skirts for a couple thousand dollars and some change. This has been my first big order I have placed and needless to say I was fairly uneasy about completing the order and sending the money. However, I sent a PM to Brice (aka RaceRoots) asking him if he had a few minutes to answer a few of my questions over the phone so I would be more comfortable about placing the order. Moments later I got a PM from him saying he'd call me in 10 minutes! We spoke over the phone and he answered all of my questions with no hesitation and he never rushed me to get off the phone or feel pressured to make the purchase (Unlike Brice, all of the other places I had called to inquire about ordering these parts gave me attitude and made me feel like they had no time for me). Anyways, as I was deciding whether or not to make the purchase that day, Brice called me back because he had called his Mazdaparts dealer and discovered that the bumpers were on back order till August, so he called me right away to inform me when he wasn't even at work! Finally, after debating, I decided to make the purchase and just wait it out for my order.

Brice, you get two thumbs up in my book. You are very professional and you have great customer service. I appreciate the time you took to handle my order and assist me with anything I needed. Thanks again, and I anything else I look to purchase the first place I will look is RaceRoots.

Thanks Brice!

~Chad

I recently made an order for an Authentic Mazdaspeed Front Bumper, and side skirts for a couple thousand dollars and some change. This has been my first big order I have placed and needless to say I was fairly uneasy about completing the order and sending the money. However, I sent a PM to Brice (aka RaceRoots) asking him if he had a few minutes to answer a few of my questions over the phone so I would be more comfortable about placing the order. Moments later I got a PM from him saying he'd call me in 10 minutes! We spoke over the phone and he answered all of my questions with no hesitation and he never rushed me to get off the phone or feel pressured to make the purchase (Unlike Brice, all of the other places I had called to inquire about ordering these parts gave me attitude and made me feel like they had no time for me). Anyways, as I was deciding whether or not to make the purchase that day, Brice called me back because he had called his Mazdaparts dealer and discovered that the bumpers were on back order till August, so he called me right away to inform me when he wasn't even at work! Finally, after debating, I decided to make the purchase and just wait it out for my order.

Brice, you get two thumbs up in my book. You are very professional and you have great customer service. I appreciate the time you took to handle my order and assist me with anything I needed. Thanks again, and I anything else I look to purchase the first place I will look is RaceRoots.

Thanks Brice!

~Chad

+1

He has been very helpful with me as well in answering all my questions. I would have no hesitation in buying more stuff from Brice.

Thanks guys! :bigok:

Chad it was my pleasure taking the time out of my day to answer your questions.

Thanks guys! :bigok:

Chad it was my pleasure taking the time out of my day to answer your questions.

Brice, I can't thank you enough. You really made my day. Thanks again and can't wait till my bumper gets here!! Keeping my fingers crossed on the date it will arrive though, lol.

Ordered my authentic front bumper, rear under spoiler and rear spoiler from Brice. Communication was fantastic. Brice replied to PMs and was not dodgy and was straight to the point. This is one of my first and only purchase online and Brice did not disappoint. Everything arrived as is and I could not be happier.

The parts did take a little longer to arrive but Brice kept me in the loop 100% of the time. Answered all my questions and concerns promptly. I could not ask for more.

Overall I had a positive experience and would definitely shop with you again.

Thank you again Brice.

Ordered front and rear Racing Brake ET500 brake pads for a great price shipped. This was my first purchase from Race Roots. Communication with Brice was very positive and same goes with his service.

The package arrived quick and safe. The brake pads were packed with care in a tidy Fedex box which included tracking.

I wouldn't hesitate about doing business with Brice/Race Roots again.

Made another order (clear corners and brake pads) with Race Roots last week and got my package on Tuesday.
Great price, great service, prompt shipping, can't complain about anything!
Looking forward to the next order of stuff I don't really need but buy anyways... lol

Glad everything arrived in a timely manner and ok!

:)

Ok, so here is my issue with Race Roots/Brice -

I had ordered an Authentic Mazda speed Front bumper from him on 8/11/09. When I ordered he sent me an email saying Google Checkout didn't calculate shipping correctly and he charged me an additional $250 buck to ship. Okay, I can understand it’s a big heavy box and it was going to cost to ship that. Fine. When I received the bumper on 8/29/09 I noticed that it was not packaged to protect the bumper at all and he just shoved boxes in there to support the bumper. No peanuts, just a little wrapping around the ends and the bottom. Opened up the packaging and noticed that the bumper was broken in 3 different places. It was ripped at the bottom by the flairs (from the back to the front). When I emailed him about it his first suggestion was to file a claim with FedEx, after the run-around, he finally got back to me on 9/21 (almost a month later) and told me FedEx only covered $200 bucks because he did not put insurance on the bumper. He options after that was

A. Get a price reduction for the credit and keep the bumper you have
B. Order a new bumper and apply the $216 towards that purchase or I can assist and sell the MS Bumper on the forums hopefully someone local will want it to cover the remaining cost in getting you a new one.

NOT acceptable - I told him this and he asked if I would be willing to ship it back to him and he would take it to his personal painter to have it repaired. Brice told me his personal painter was quick and his turn around time was 3 - 4 days. I said we could try that but if after it was repaired and it did not look new then I would not take it. He told me that he would send pictures and video after the repair to see if it was OKAY and warranty it for one year. I agreed, had him send me a separate email with his word on a warranty for the bumper, and sent it back on 9/29.

On 10/7 Brice emailed me that he just dropped it off at the painter and that his painter would finish repairing it this week and would paint it the following week. This is not 3 - 4 days, but I was not worried, I just want it done right.

On 11/5, again, a month later Brice emailed me telling me that the bumper was finish and he was not going to ship it until Monday or Tuesday. Brice sent over pictures which looked okay to me, showing that it was reinforced with glass on the backside, painted and assuring me that I should not have a problem with it. On 11/14 i emailed him asking for a tracking number but he said that he hasn't shipped it because he wanted to crate it because the box was thrashed. Finally it was sent out on 11/25 along with a tracking number.

I received the bumper on 12/1 and again it was broken. The crate he was talking about was the same box he sent it to me in but with a wood frame up two sides of it. The middle of the box was totally compromised and my guess was that FedEx set something heavy on it and that’s how the top part of the bumper was broken.

I emailed Brice to find out what we should do, I was not OKAY with accepting this bumper broken again, and I was not going to ship it back out to him and have to wait two months to get it back.

We agreed to send it to a shop in my local town to fix the issue. I talked to the shop here and they agreed to help me out. We had two options

1. Just fix the spot with fiberglass and not paint it because it was not a visible piece
2. Fix it and paint it.

Brice told me that Fixing and painting was too expensive and that since it wasn't visible it would be okay just to fix it. I agreed because I just wanted to get this put on. I am not, and never have wanted to screw over Brice. Brice paid for the part to get fixed and told me that he would still warranty what he promised but if this crack ever started to grow that it would be on this shop and not him. I understood and agreed.

Ok, so I put the bumper on right after it was fixed and everything seemed okay. A few months later I notice the paint starting to flake off. On May 25th (6 months after i finally put it on) I emailed Brice to tell him that the paint was flaking. He told me to take some pictures and send them to him - So I did. Brice told me he would go and talk to his painter about it and look over the pictures. He also told me to visit my local shop for a repair estimate.

I went to the shop to find out what is happening, I wanted to make sure that I was in the right for asking Brice to fix it. The shop looked at it and told me that the reason that the paint is flaking like that is because when they applied the paint over the existing paint they didn't sand it enough to make it hold very well. They told me the paint they used looked good, but it was pre-paint procedures that caused this to flake. They also gave me a quote to have it repainted.

On June 21st I get this response. -

"Michael

After talking to the painter about what could possibly be the issue or what may have happened this is what he has discussed with me.
After further reviewing the pics closer the paint is not peeling from where the crack is on the bumper as I see it peeling in random places and different amounts.
With closer inspection of the pictures it appears there are quite a few rock chips on the bumper from wear and tear of where you may drive.
Essentially what the painter has come to the conclusion that is from the rock chips the paint will get a slight nick and be exposed then moisture and water will get under the paint and it will begin to peel over time. With the rock chips all over it makes it hard to just out right warranty the paint work from normal wear and tear.
Thanks"

I gave Brice the phone number to the shop that looked at it and I'm getting two conflicting statements. Brice it telling me that the shop said it is because of rock chips and the shop says no, its pre-painting procedures, that all the rock chips (if there is any) brought light to the fact that it wasn't painted very well.
After that he sends me another email on 8/4 saying

"Michael

Yes I talked with Robby, I talked to him last week I wanted to put some thought into the situation and talk to a few different people about that matter.
From what Robby and myself had discussed that paint in its current state is not good and is peeling. I asked him his personal opinion on why this would be happening and he told me it could be any number of things. Anything from rock chips to bug chips. I questioned him on his thought if he thought it could be an error in the paint process, his response was it is possible but no way for sure to tell.

After talking to another group painter (not the company that painted yours) I asked them what they had thought about the situation. Given the exp. of the company and the person that painted this they doubted that it was an error of improper procedures. The debris from various road conditions could have caused a few slight nicks in the paint and once there is a break in the paint and it begins to chip and be exposed, moisture and water get in there and the paint finish just falls apart.

I then also reached out to a few of his customers and I have used him as well for my RX-8 paint job and there were no issues of this type arising. This where it becomes difficult for me to believe and logically say that it was the painters fault.
I talked with the painter about the situation and he feels bad as well as I do about it as this whole ordeal has been a bit much. He has offered to repaint it as he still has additional paint because he paints that paint code for Mazda regularly and will re do the work even though he knows it wasn't an at fault incident.

The biggest issue and hurdle currently is that you are in TX and he is in Orlando so shipping the bumper back and forth is not a very conceivable and cost effective solution.

From the price quote that your local painter quoted it would not be too much cheaper when having to factor in shipping costs.
So as it stands my current stance on the matter of paying the local in TX to repaint it is a no, due to it being wear and tear on the part and defect or painters error."

On 8/21 I emailed him
"Brice,

I went and talked to Robby after I received this email and what I understood him to say was that the bugs or rocks were the reason that the faulty paint job was discovered. There is no way (if painted correctly) that my bumper should just be flaking paint. Even in area's not usually susceptible to rock or bug damage it is flaking.

I have talked to 2 other shops in town, the local Mazda dealership, my friend who has an RX8 and has painted 2 of his own cars, and my father who has been a GM for a few car dealerships for the last 18 years and they all keep telling me that it sounds like a faulty paint job, not wear and tear and this should not be happening. Whether its the paint, pre-paint procedures or anything else, it should not be flaking at the rate it is.

I don't know if Robby ever sent you the pictures that he took when I took it to the shop, if not let me know. They are a lot better than the ones that I sent you and really show off the amount of paint that I am having a problem with. When I took my car into the shop he said that if he had painted this bumper, there is no way this would be happening with a paint job that is only 8 months old, and if it did he would fix it because that would be an error on his shop.

I know that if I was in Orlando that it would be cheaper for you to fix this, but when I agreed to take the damaged bumper it was with your guarantee of a 1 year warranty and when you offered this you knew I lived in Texas. I'm sorry if this is coming across angry but I did spend quite a bit of money and time working with you to get this bumper. I am not trying to get something for free, I'm just trying to get what I paid for. What can we do to get this taken care of?
Mike"

I have yet to hear a response. I feel like I paid $1600 bucks for a broken bumper with a crappy paint job. This is not what I had in mind when I purchased this. He kept promising me to hook me up because I am working with him. I understand that his company is a smaller company and I was just trying to help him out while getting what I paid for. I feel like this whole time I have been put on the back burner, he hasn't tried to make things right, I have had to bug him all the time to communicate with me. I don't know what to do.

Any ideas?

Basically......

Fedex's fault it came broken....Although sounds like it could have been packaged better

Should Have been insured.....Makes it Brices problem :(

If it was me he would have sent me another new one and that would have been that....

What to do now......Kinda difficult..cause you agreed to have it repaired.....shouldn't be flaking off...no way And if it is done properly...the rock chips will not cause it to do that....

Although you have a warranty from Brice..it's only as good as his word...so you need to work on him :)

Bannobre,

I completely understand what you are saying. I was trusting in him to do the right thing. I had read a bunch of positive reviews from him and was hoping to get the same experience. When it came the first time, Brice made no offer to get me a knew one. It really sounded like its either work with me or you're stuck with the broken one. I tend to give people the benefit of the doubt, but sometimes it doesn't work out in my favor.


Here are some updated pic's of the bumper as of today.

Wow..that's definitely flaking off bad.....

Brice...step up man ..

Michael,
If you notice that these pics are a lot better than the previous ones you sent I find the below picture very interesting and here is why:

http://i118.photobucket.com/albums/o113/BluMonstrRX8/bumper41.jpg


If you look at all the pics and compare the above one do you not find it weird that there is a prevalence of small damage in that area and not consistent through out the whole bumper?

You also noted damage right below the headlight which is a small section compared to that main part on the bottom of the bumper. Notice the differences?

Something has to cause this to happen. Paint just doesn't fall of the car. The simple fact of the matter is rock chips or road debris damaged this bumper then once it rains moisture gets under the paint and lifts it up and flakes off causing the small sections to get larger. Over time that is just going to get worse.

I have been silent because I sympathize for the situation but I have to draw the line on paying this out of pocket.

It's chipping between the layer of new paint..and the OEM finish..

I have a badly pitted OEM bumper from ton's of track days and lots of highway miles..and there is NO flaking of paint.....

Come on......

My drive to work is 6 miles each way. All highway miles. No road repairs have taken place, i never drive on back roads with rocks. I have driven to out of town maybe a handfull of times. 6 months and this bumper is all messed up?

When I lived in California I drove 300 miles a week to see my fiance plus my normal commute to work. Put almost 40K miles on my car in 1.5 miles - That bumper looked new compaired to this one.

That small damage is consistant through almost the whole bumper, small holes peeling from almost everywhere, it may not be to that extent as the lower and middle half of the bumper but it's happening every where.

Did you ever get the pictures from the shop? They took a lot of really good ones -

*1.5 years not miles

My drive to work is 6 miles each way. All highway miles. No road repairs have taken place, i never drive on back roads with rocks. I have driven to out of town maybe a handfull of times. 6 months and this bumper is all messed up?

When I lived in California I drove 300 miles a week to see my fiance plus my normal commute to work. Put almost 40K miles on my car in 1.5 miles - That bumper looked new compaired to this one.

That small damage is consistant through almost the whole bumper, small holes peeling from almost everywhere, it may not be to that extent as the lower and middle half of the bumper but it's happening every where.

Did you ever get the pictures from the shop? They took a lot of really good ones -

Negative those pics are better than what you sent to us before I sent them to the painter again and I am also asking a third party for their thoughts.

here we go again ... Race Roots sucks... i will never buy from him after he admitted working with the most wanted man in the rx8 club

Let me first state that I am NOT a professional painter, I am a public school teacher and auto enthusiast, however I have painted multiple cars, trucks, and motorcycles including several of my own. I've also painted on multiple mediums and in different non automotive projects, including recently having painted Texas's largest MMA cage.

I have seen and, more importantly, felt the areas on Mike's car that are peeling. The areas where the paint has peeled are completely smooth. Running your fingers over the areas where there is no paint it doesn't feel like primer or paint at all. It feels like glass. Looking at the areas and the flakes it appears as if there was absolutely no primer whatsoever and that a layer of single stage paint was sprayed directly on the fiberglass. There doesn't appear to be any attempt to etch the surface at all prior to painting.
Also it is readily evident when you are able to see the bumper in person that the paint is flaking off, not being chipped. In the course of inspecting the bumper I inadvertently knocked large pieces of paint off the bumper just by running my hands across it.
I am also going to question the explanation of rain causing the paint to flake. This explanation holds no water (pun intended). Paint does not simply rest on a surface. It adheres to it. Adhere as in adhesion as in glue-like. Anyone who has a cursory knowledge of paint can tell you that it gets sticky when it dries. This stickiness allows it to physically and chemically bond to the material underneath, therefore there should be no space for water to get between the paint and the surface material. If this is the case then the paint was never properly adhered to begin with. For example, I have a chip in the hood of my 1969 C/10. Its been there for nearly 6 years because I haven't had time or resources to repaint it. The paint around the chip has NOT begun flaking off. The area where there is exposed metal has begun to rust but the surrounding area is not affected. Will the paint eventually flake? Yes. The metal will continue to rust, destroying the adhesion between the paint and metal, pushing the paint up and away, however in 6 years this has not occurred. Therefore I question how, in six months, a bumper that is made of fiberglass which does not rust has begun to release the paint if it was painted properly to begin with.

My opinion is that it was obviously not painted correctly to begin with.

Let me first state that I am NOT a professional painter, I am a public school teacher and auto enthusiast, however I have painted multiple cars, trucks, and motorcycles including several of my own. I've also painted on multiple mediums and in different non automotive projects, including recently having painted Texas's largest MMA cage.

I have seen and, more importantly, felt the areas on Mike's car that are peeling. The areas where the paint has peeled are completely smooth. Running your fingers over the areas where there is no paint it doesn't feel like primer or paint at all. It feels like glass. Looking at the areas and the flakes it appears as if there was absolutely no primer whatsoever and that a layer of single stage paint was sprayed directly on the fiberglass. There doesn't appear to be any attempt to etch the surface at all prior to painting.
Also it is readily evident when you are able to see the bumper in person that the paint is flaking off, not being chipped. In the course of inspecting the bumper I inadvertently knocked large pieces of paint off the bumper just by running my hands across it.
I am also going to question the explanation of rain causing the paint to flake. This explanation holds no water (pun intended). Paint does not simply rest on a surface. It adheres to it. Adhere as in adhesion as in glue-like. Anyone who has a cursory knowledge of paint can tell you that it gets sticky when it dries. This stickiness allows it to physically and chemically bond to the material underneath, therefore there should be no space for water to get between the paint and the surface material. If this is the case then the paint was never properly adhered to begin with. For example, I have a chip in the hood of my 1969 C/10. Its been there for nearly 6 years because I haven't had time or resources to repaint it. The paint around the chip has NOT begun flaking off. The area where there is exposed metal has begun to rust but the surrounding area is not affected. Will the paint eventually flake? Yes. The metal will continue to rust, destroying the adhesion between the paint and metal, pushing the paint up and away, however in 6 years this has not occurred. Therefore I question how, in six months, a bumper that is made of fiberglass which does not rust has begun to release the paint if it was painted properly to begin with.

My opinion is that it was obviously not painted correctly to begin with.

Please spare me your cracker jack thoughts...I am not going to argue this one.



Michael I have called in a Favor with a Dupont representative to inspect the car and review the damage. I want a third party review from a professional company who knows more than the local paint shops. I want to know if it is wear and tear, poor paint job, or if there was a defect in the original primer.

There are 2 locations to bring the car in to inspect the damage. Houston or Dallas.

Let me know which and I will arrange an appointment for you to go in at your convenience.

Houston or Dallas? I hope he is just from there and doesn't have to drive to Houston or Dallas from College Station.

Please spare me your cracker jack thoughts...I am not going to argue this one.

Just stating my opinion. I'm not trying to argue with you or flame you (I don't even think I mentioned you), no need to get upset about it. I just want to see this made right for everyone.

Brice,

Well both are pretty far from where I live, but I want this finalized. I'm pretty apprehensive to go to a shop you have set up, feel better with a spot that is neutral, but I'll play ball. If they do say that it is a painting issue and not wear and tear what is our next step? I ask, because Houston is 2 hours from me and Dallas is 3. I don't want to drive to either spot and hear its a painting issue and then you still have to mull over what to do. Can I go to the local shop that I have gone to before? Or am I going to have to drop my car off in Houston? I don't want to be that far away- I hope you can understand. I have Tuesday and Thursday off of next week, but Tuesday would be the best.

I appreciate you opening up communications and helping me get to the bottom of this. I wish this could have happened via email but I never got a response, and yes I know you said my first pictures were not that great, but I'm not a painter and didn't know exactly what you would need to see. If you asked for more I would have gotten more, and I'm also sorry that the shop's email never got to you.

Not that I fully trust wiki posts but here is a post about Car Paint Peeling and in the only two scenarios it has it blames the paint -

http://www.autotropolis.com/wiki/index.php?title=Car_Paint_Peeling

But, I'm sure there are other sites out there that say otherwise, i just want an open mind on the subject.

So what happened?

Well,

I have been offered to send it back to Brice so he can have it repainted by the guy who originally painted it. I'd have to pay for shipping to him, but they would pay for it to get sent back to me. Only problem is I have no other car and no other bumper to put on my car in the mean time.

I do appreciate the offer, and if I can wrangle up a friends car for a month I might do that, but I don't know.

Well,

I have been offered to send it back to Brice so he can have it repainted by the guy who originally painted it. I'd have to pay for shipping to him, but they would pay for it to get sent back to me. Only problem is I have no other car and no other bumper to put on my car in the mean time.

I do appreciate the offer, and if I can wrangle up a friends car for a month I might do that, but I don't know.

There was a guy selling am oem front bumper in TX in the FS section maybe a fellow member can let you borrow one for a bit.

^ Wow just Wow....:confused:

wow.... brices screws over another another member....

where are all the rr fanbois coming to his defense?




oh wait.... hey brice try this defense:
"um your paint is peeling because you washed your car too many times and didn't use the appropriate type of car wash as described in the warranty paperwork that came with your bumper"

lol what did you expect. seriously. yet he is still a king here

Who are you again?

All of this crap came from poor packaging..and failing to purchase shipping insurance for the package

We all need to remember when trying to save a few bucks...especially on big easily broken items..that the insurance is mandatory...and it costs the shipper and the buyer money :)

Don't know who dropped the ball here..but we should all learn from this......Buy the Insurance :)

All of this crap came from poor packaging..and failing to purchase shipping insurance for the package

We all need to remember when trying to save a few bucks...especially on big easily broken items..that the insurance is mandatory...and it costs the shipper and the buyer money :)

Don't know who dropped the ball here..but we should all learn from this......Buy the Insurance :)

The claim was denied because Fedex has a requirement of 6 inches of padding all around the product of some sort for it to be approved. If you have ever seen the box that mazda ships it out in it is a tight squeeze on the corner tabs.

How does Mazda ship it? I can't see them sending it anywhere without insured shipping :)

Still don't see how this is in any way, shape, or form the clients fault...or problem

From my way of thinking...... correct way to have dealt with this is to replace it with another new one..and to have sold the freight damaged one to someone for a reduced price...

But what do I know :)

I was trusting in him to do the right thing.


LOL that's the problem right there.

For the 90% of you that get your parts from RR without any problems, be happy. I'm sure it "came fast and with great customer service"

For the other 10%, you're shit outta luck. I hope you have a strong aversion to refunds, because this guy will never give you one, and it seems like even a full " store credit" is rare. Everything I've read is always just furious attempts to pacify the customer with half-ass promises and fixes, like in Mikey's case here. Suggesting that a customer borrow some forum member's extra bumper? LOL...

I swear to god how long does it take people to figure this out about this guy???

LOL that's the problem right there.

For the 90% of you that get your parts from RR without any problems, be happy. I'm sure it "came fast and with great customer service"

For the other 10%, you're shit outta luck. I hope you have a strong aversion to refunds, because this guy will never give you one, and it seems like even a full " store credit" is rare. Everything I've read is always just furious attempts to pacify the customer with half-ass promises and fixes, like in Mikey's case here. Suggesting that a customer borrow some forum member's extra bumper? LOL...

I swear to god how long does it take people to figure this out about this guy???

agreed

Well,

I have been offered to send it back to Brice so he can have it repainted by the guy who originally painted it. I'd have to pay for shipping to him, but they would pay for it to get sent back to me. Only problem is I have no other car and no other bumper to put on my car in the mean time.

I do appreciate the offer, and if I can wrangle up a friends car for a month I might do that, but I don't know.

If the person at fault is the one who painted it, he or she should not have you spend your money to send it back. The painter should, either, pay for the shipping or pay for a local shop to repair the bumper. But then again, that's what a good shop would do.

Best of luck with your situation.

did nt the costumer shipped the bumper paying the first time when he saw the damage to gettit fix, and now he want to shipped a second time the contumer payin for that again , ..come on RR i will never buy shit from u ....period

Yeah, the usual suspects want to call the voice of reason fanbois, but think it's ok to kelp piling on their negativity. Classic h8r hypocrites. I don't know any vendor that would offer to pay shipping on a large item like this, let alone split it. I'm neither for or against the vendor, just sayin' .....

Oh My.... well I can say this, If a restaurant failed numerous Health Inspections but was allowed to stay open would you still eat there? No

Any other vendor would have

1. shipped a replacement with a return shipping label
2. paid a local shop to repair the item

Any other vendor? The way you guys exaggerate you don't need any fanbois to shoot holes in your preposterous assertions. That thing costs several hundred dollars to ship each way and the only vendor I can think of that would cover it would be the one who charges more than MSRP.

I work for a damn reputable company and the only way we'd cover something like that was if you were a longstanding customer who had spent millions of dollars on our products, and even then maybe not depending on the owners mood.

:spank::puke::crazy::bootyshak:cussing::bottom: :whipping: :nopity::nono:

so by what you are saying team.... RR doesnt stand by his warranty unless you are a long term customer who spends a lot with him?

is it really too much to ask for the vendor to stand behind the product he sells?

.......

Posts containing Personal Attacks have been removed. The title of this thread is RaceRoots Feedback. Lets keep posts about that and not about each other.

so by what you are saying team.... RR doesnt stand by his warranty unless you are a long term customer who spends a lot with him?

is it really too much to ask for the vendor to stand behind the product he sells?

I stand by the warranty, I wanted to be entirely sure who was at fault. Whether it be the painter or the customer or even Mazda for their primer. Unfortunately lately too many customers have been dishonest and try to take advantage of us hence my lack of believe in customers as of late.

The bumper will be repainted and returned when the customer is ready to send it in.

Oh My.... well I can say this, If a restaurant failed numerous Health Inspections but was allowed to stay open would you still eat there? No

Any other vendor would have

1. shipped a replacement with a return shipping label
2. paid a local shop to repair the item

Also want to note you live in your own world with your comparisons of what you expect from Manufacturers.

Here is an excerpt from Summit Racing:

We do not require an RGA number for parts still covered under the manufacturer's warranty. Make sure you include your return slip or a copy of your invoice and provide us clear directions on how you would like your return handled. Ship it back prepaid UPS or through the post office and Summit Racing will handle the rest.

This is common for all returns warranty related or not, the buyer will have to pay return shipping.

Just recently my Black and decker Toaster oven broke and was only 6 months old. Called in for warranty and said they would take care of it. I was however responsible to send the old one back in at my own cost.

Brice: This isn't really a warranty issue...so don't make it into one....

It was a freight damage claim that was un-insured for whatever reason..and the customer got a broken bumper that wasn't properly repaired (that from my way of thinking wouldn't have been accepted in the first place)

A warranty issue would be if the paint was peeling on an otherwise untouched bumper....and then it would be Mazda that would be dealing with it

Also want to note you live in your own world with your comparisons of what you expect from Manufacturers.

Here is an excerpt from Summit Racing:

We do not require an RGA number for parts still covered under the manufacturer's warranty. Make sure you include your return slip or a copy of your invoice and provide us clear directions on how you would like your return handled. Ship it back prepaid UPS or through the post office and Summit Racing will handle the rest.

This is common for all returns warranty related or not, the buyer will have to pay return shipping.

Just recently my Black and decker Toaster oven broke and was only 6 months old. Called in for warranty and said they would take care of it. I was however responsible to send the old one back in at my own cost.

If that is your business model so be it. I am talking about VENDORS not manufacturers. I purchased a set of rotors from rotorpros with painted hats. When they arrived they obviously packed them before the paint cured and all of them had the paint stuck to the packaging and it came off the rotors. I contacted them and sent them pics. They sent me a new set with a prepaid return lablel to send them back the first set. Now that was customer service. I would buy from them again. I purchased Rear Aero Flares from a company on the east coast in BB and when they arrived they were NG. I contacted the company and they sent be the correct color also with a return shipping label for the incorrect set. I understand what you are saying about manafacture warranty but this was not a factory defect just a poor paint job and poor packaging of the item. For what it would cost YOU to send the bumper back to him after it is repainted, you could just salvage this mess by having him go to at least 2 local shops and send you estimates then send him payment for the lower one. Case closed and both sides are satisfied. Instead you go with this Ship it to me I will have it fixed and ship it back. What if it gets damaged in shipping again? And then to tell him to ask to borrow someones bumper during this process which could last up to a month. Come on that makes no sense at all...

And as for you toaster oven, I would have taken it back to the store I bought it from and got a new one....

....

Man I wish I could bump his other bad guy thread..... This vendor truly is a piece of work

Brice: This isn't really a warranty issue...so don't make it into one....

It was a freight damage claim that was un-insured for whatever reason..and the customer got a broken bumper that wasn't properly repaired (that from my way of thinking wouldn't have been accepted in the first place)

A warranty issue would be if the paint was peeling on an otherwise untouched bumper....and then it would be Mazda that would be dealing with it

Actually it is if you re-read.

Bumper broke in intial shipment and had a crack. ( this was originally pre-painted from Mazda) The Crack went into the bumper told the customer I can have it fixed I did. It was reinforced and re-painted.

Sent it back out, he was concerned about doing this whole process and I extended him a 1 year warranty on the work of the bumper and here we are today.

So tell me how this isn't a warranty issue because he had the bumper for 6 months and was content until it started peeling.


If that is your business model so be it. I am talking about VENDORS not manufacturers. I purchased a set of rotors from rotorpros with painted hats. When they arrived they obviously packed them before the paint cured and all of them had the paint stuck to the packaging and it came off the rotors. I contacted them and sent them pics. They sent me a new set with a prepaid return lablel to send them back the first set. Now that was customer service. I would buy from them again. I purchased Rear Aero Flares from a company on the east coast in BB and when they arrived they were NG. I contacted the company and they sent be the correct color also with a return shipping label for the incorrect set. I understand what you are saying about manafacture warranty but this was not a factory defect just a poor paint job and poor packaging of the item. For what it would cost YOU to send the bumper back to him after it is repainted, you could just salvage this mess by having him go to at least 2 local shops and send you estimates then send him payment for the lower one. Case closed and both sides are satisfied. Instead you go with this Ship it to me I will have it fixed and ship it back. What if it gets damaged in shipping again? And then to tell him to ask to borrow someones bumper during this process which could last up to a month. Come on that makes no sense at all...

And as for you toaster oven, I would have taken it back to the store I bought it from and got a new one....

....

I am not rebutting your response at all but want to make a few notes:


Rotor Pro's is a manufacturer.

Had this been the first go around I would have just had it painted over there to eliminate all this mess. BUT it had been back and forth twice already since a local company that I use for paint and repair work is responsible for the work I am holding them accountable since I have gotten them in agreement to fix the bumper.

As for the Toaster oven most stores will not take anything back irregardless past 90 days.

In case you didn't know 6 months is 180 days which is well past most stores return timeline.

Also a few people have made comments about how I run things, which they are entitled to question. If you think you have the perfect model for running a business I encourage you to do so in this community and economy. Look forward to see how it goes and I want to see how well or bad you do.

I get it there are a few out there that hate me, thats great I don't care. In the end some that have made bad comments about me before STILL buy from me which at times I want to tell them off but I don't.

I don't care either way, I try my best with what I have and what I can to persevere and succeed. If I make mistakes I will do my best to make it right.

Yet again Look for another product release the end of this month (Exhaust System) that will blow out competitors prices, maintain stock and make everyone happy.

This thread is well beaten to hell about this subject, lets move on.

^+1
I guess some of you would consider me lucky, but I have purchased several things from RR and never had an issue with Brice. He has gone overboard to assist the one time I did have an issue (which was noticed immediately after receiving the item), and happily donated items to our local carshow. I think some people just have unreal expectations of what customer service should be. I realize this is just my opinion, but I will be happy to continue purchasing from RR.

Not sure where the post went about people here complaining yet still ordering shit from you but I can assume that was directed at me, do to the recent item you shipped to my place.

That item was ordered by another member who ordered from you and had it shipped to me for safe keeping until he gets back from the sand. I would never order anything from Race Roots.

^^^ that took me a minute to read.. or was i just being a ra-tard...

Not sure where the post went about people here complaining yet still ordering shit from you but I can assume that was directed at me, do to the recent item you shipped to my place.

That item was ordered by another member who ordered from you and had it shipped to me for safe keeping until he gets back from the sand. I would never order anything from Race Roots.

^^^ that took me a minute to read.. or was i just being a ra-tard...


I Think he is talking about the comment about people bad mouthing me and still ordering from me. I wasn't referring to him there are plenty of others.

well when his business model is based on deceit, there is not much you can change to "just move on"

well when our hater model is based on bashing, there is not much else to do except "just move on"

Seriously, it's just the same ol' hating vultures discounting all the good customers while circling around waiting for the rare road kill.

Still not fixed. I have talked to Brice a few times via email and even suggested that we go half and half on a paint job out here that way we didn't have to ship it and risk breaking it. His painter would not do that. I belive Brice when he said he went to bat for me, but his painter still believes that it is my fault. He has offered to repaint it if I send it back, but I can't be with out a bumper for that long and seeing as how every tiime its been shipped its been damaged i'm not really interested in that idea.

Guess I gotta start saving for a new paint job. Anyone wanna send me Christmas money for a new paint job?

Sucks dude, sorry to hear you got screwed but I can't say that I am surprised. But if you are ever in SA I can hook you up with a good paint guy. I will have an extra bumper available in a few days if you need it. It has a gash in it but is totally functional if you need to run it temporarily and I will just be trashing it anyway.

Shall we put our money where our mouths are and start a paint fund donation?

I'll start off by pitching in a $50 commitment ....

I'll pitch in a $50. Also Mike if you want to ship the bumper you could actually borrow my entire car for a bit. I have my truck and motorcycle to use in the mean time.

Team RX8 and monstermatt, thanks guys, I really appreciate your support. I'm not sure how I would even accept donations to the "fix my bumper fund". If anyone has a good suggestion let me know...

Matt, I might need you car when I do get this painted if that's okay with you, also you tool skills to help me take off the bumper (again). Let's meet up sometime and not talk about my bumper though... What you doin Sunday or Monday?

The lack of response to my prior post only proves that people are only fixated on bitching and complaining about their personal vendetta against Brice and could really care less about forum members like Mikey. Only a dumbass would think that the way to run a successful business is to give away the farm. If running a business is so easy let's see you try. Talk is cheap and all of you bastages are cheaper still :rofl:



.

1) The lack of response to my prior post only proves that people are only fixated on bitching and complaining about their personal vendetta against Brice and could really care less about forum members like Mikey. 2) Only a dumbass would think that the way to run a successful business is to give away the farm. If running a business is so easy let's see you try. Talk is cheap and all of you bastages are cheaper still :lmao:

1) Probably more likely that others feel no responsibility to the outcome of this particular situation and see no need to engage in RX8Club welfare programs.

2) Agreed on all these points.

The lack of response to my prior post only proves that people are only fixated on bitching and complaining about their personal vendetta against Brice and could really care less about forum members like Mikey. Only a dumbass would think that the way to run a successful business is to give away the farm. If running a business is so easy let's see you try. Talk is cheap and all of you bastages are cheaper still :rofl:



.

I could give a shit less about Brice personally, I am sure he is a nice enough guy in person and probably means well but IMO, he hasn't learned from his mistakes. I only like to see this thread bumped so that potential buyers are at least aware of his business practices because I hate to see anyone get a raw deal. If they read this and decide to do business with him then that is their decision and hopefully the experience is a good one. If any other vendor was ripping people off I would be just as vocal. I could give a shit less who likes or dislikes my bitching and complaining.

I have helped out many of our local members with my time, garage space, tools, parts, etc. I am happy to be able to help out when I can, especially the younger guys with limited means. I have no interest in giving money to someone I don't know though.

And yes, running a business is tough, but it doesn't excuse poor business ethics. I have three offices and a staff of over 30 so I have had to kiss ass and make up for screw ups many, many times. But when I don't feel like making amends to an unhappy customer I always remind myself that one unhappy customer will cost you twenty new ones.

The lack of response to my prior post only proves that people are only fixated on bitching and complaining about their personal vendetta against Brice and could really care less about forum members like Mikey. Only a dumbass would think that the way to run a successful business is to give away the farm. If running a business is so easy let's see you try. Talk is cheap and all of you bastages are cheaper still :rofl:



.

I have no personal vendetta against Brice. I never have nor ever will be a customer of Race Roots or Brice. What I am against is the willful deceit that Brice practices. And making yourself out to be this holier than thou internet tough guy is actually pretty amusing. I only stir this pot every so often if nothing else than to get a rise out of you, so thank you for proving yourself to be the official asshat of the rx8club.... wear it proud, you earned it.

"Putting your money where your mouth is" is the truth of life personified and exposes the responses of this thread with crystal clear clarity despite all the BS that runneth over your cup ...

so all this talk and still noone cares to see something actually done about it.

teamrx8- fancy words and acting better than everyone else on here. cool!

9krpm- i know exactly what you mean, but what good is all the "good simaritan-ism" when you have people like brice to ruin it for you in the end anyway?

brice- good luck to you. no, really, i mean it


Nothing can really be done by anyone other than the parties directly involved. All the rest of us can do is promote awareness and try and help the new guys to be aware of what can happen. If someone does inquire and research and still feels comfortable buying then that is on them. I recently read some things about a rotary engine rebuilder on another forum that definitley changed my opinion of him since I always heard great things about him. Threads like this do serve a purpose.

goodbye again getreddy2greddy

I just want to add my input, I have spend many multiple thousands on parts from Brice. In fact, just adding it up in my head startles me how much. This includes making sure I got genuine parts (and very expensive) from a manufacturer that is fraught with competing counterfiters, very quickly giving me a good deal on a used motor (a deal on which he gave me free freight and set up the ship) the parts of which I desperately needed for a build, and several other standard orders that I cant really recall right now. On every deal, I received stuff quickly and felt I was treated fairly.

I look forward to buying from Brice again.

The lack of response to my prior post only proves that people are only fixated on bitching and complaining about their personal vendetta against Brice and could really care less about forum members like Mikey. Only a dumbass would think that the way to run a successful business is to give away the farm. If running a business is so easy let's see you try. Talk is cheap and all of you bastages are cheaper still :rofl:



.

Team, let's start a business :cuddle: ... I think you have gr8t marketing potential

goodbye again getreddy2greddy


:rofl:

I may need to start a business, not sure if my employment will last much longer :uhh:

I have no personal vendetta against Brice. I never have nor ever will be a customer of Race Roots or Brice. What I am against is the willful deceit that Brice practices. And making yourself out to be this holier than thou internet tough guy is actually pretty amusing. I only stir this pot every so often if nothing else than to get a rise out of you, so thank you for proving yourself to be the official asshat of the rx8club.... wear it proud, you earned it.

Au contraire Monsieur Hypocrite. Seeing the asshat someone else wears is always easier than seeing your own. The difference is I admit and wear my asshat proudly for all to see while as you so aptly demonstrated in this statement of ironic truthfulness that the holier than thou attitude is solely your own ... :kiss:


.

Au contraire Monsieur Hypocrite. Seeing the asshat someone else wears is always easier than seeing your own. The difference is I admit and wear my asshat proudly for all to see while as you so aptly demonstrated in this statement of ironic truthfulness that the holier than thou attitude is solely your own ... :kiss:


.

really... it took you 86 days, 23 hours and 33 minutes to finally have a comeback... :boring:

^ :lol::rollingla:rollingla

I had some time to kill, otherwise based on your importance rating it may have been at least twice that long to GAS about your opinion

Rx8club members are all little girls. Bitch about everything, no wonder there is no new vendors on here. You guys need to mellow out, shit happens everyone is human no need to cry over a small order being late.

Thanks for the quick shipping Brice. I received everything I ordered with no hassle in a timely manner.

Your welcome, let me know if you ever need anything else.