8_wannabe
01-11-2004, 04:18 PM
Many of you have seen bits and pieces of the recent repairs done on my car. Time to post the unabridged version. Long post, but many interesting and puzzling aspects to this.
I had 9300 miles on my m/t '8. I was visiting family up in Sunnyvale, 500 miles north of my home in San Diego. I started up the car one time, and it didn't "catch" right away. For like a second or two there was a buzzing or whirring sound, but by the time I could react the engine caught and I thought nothing further about. That was Dec 28th.
Dec 30th I drove home, 500 miles. Parked in the garage. Next morning, New Year's eve, I tried to start the car and all I got was that whirring sound. I recognized it instantly from two days prior. But this time, the engine didn't catch. I though I had flooded it but no idea how. I went through the unflood routine over and over to no avail. So I took my wife's car (to refrains of "I told you so"; she had never supported my purchase of the '8).
By noon I was home, and called Roadside Assist. You can read that sub-story here (http://www.rx8club.com/showthread.php?s=&threadid=17988), but long story short: First it took 2 hours to get the wrong truck (non-flatbed); two more hours and no truck. I cancelled the call, and went out to a non-alcoholic New Year's celebration again in the wife's car. (more "I told you so.")
Jan 1, service dept closed so car sits in garage. Jan 2, 7:15 AM I placed a call, complained mightily to RSA, AAA and the tow service, they show up like 2 hours later (after promising 45-minutes.) By noon, after 2 stops enroute, I finally get to the shop and leave the car. BTW, AAA called back days later to apologize. They are reducing the service area of that tow company which is a pretty good punishment.
So, here's my car Friday afternoon at Hine Mazda; they order the plugs for flooded engines, order the oil pan which I want changed due to incorrect low-oil warning, plus my 10,000 mile free service. I ask them to look into cycling a/c which I erroneously tell them there is a TSB for. They give me a free rental car, the very uninspired Dodge Intrepid which I discuss here (http://www.rx8club.com/showthread.php?s=&threadid=17860).
Monday they call me; awaiting parts. Tuesday they call me; it's not flooded; I've chipped the ring gear on the starter flywheel; parts on order. Weds they call; starter, oil pan & 10K service done; they're ready to investigate a/c. My service rep has email so I tell him about this RX-8 forum which he'd never heard of and sent him this link (http://www.rx8club.com/showthread.php?s=&threadid=14227) (thanks to Zoom49.)
Thursday, Jan 8 they say the car is ready. I've been without it for 10 days. While on the phone with the service rep (Kenny) he puts the service manager (Steve) on the phone with me. Steve explains that I didn't flood, but that the '8s are at risk for flooding if shut down cold. He goes into some detail about it; I play dumb cuz I want to see if he gets it right. He does. He says the dealership is going to great pains to explain to all RX-8 owners about flooding cuz they've had a few come in. I didn't ask, but I doubt their sales staff is being so diligent with prospective buyers, but that's their problem.
I get the car that evening. With a 3-page invoice I didn't read it thoroughly, but I asked Kenny what kind of oil they used. He swears 10W-30 is the right choice, but soon learns not only is 5W-20 the recommended oil it's what his techs are using in the '8. Read the story here (http://www.rx8club.com/showthread.php?s=&threadid=18204), my 2nd post about 2/3 down the page. Kenny says he learned something new and will use the right grade on all future '8s.
He also told me they were unable to duplicate my complaint on the a/c, which is no surprise as the temps are in the low 50s. But he did read many complaints on this forum and he believes there is a problem; he said he would continue to research via Mazda tech support. During this whole episode, the Mazda regional tech rep visted the dealership; Kenny put him on this forum and started showing him a/c and other problems and the rep was amazed. He'd never seen any of this and never heard of the a/c complaints, but apparently his eyes are now opened. I hope we can all continue to educate our service reps so things that are common knowledge to us someday will be common knowledge to them.
But the greatest surprise was still to come. I had groceries in the trunk and had to get home. Later at home, I read the invoice in detail and came across this statement: "Removed starter and found wing gear spun on flywheel, removed transmission and found damage clutch, pressure plate, and throwout bearing, replaced all parts and working normally at this time."
WTH, they changed all these parts and neither asked nor told me? I'm more surprised than pissed, but it was free so I guess I can't complain. Read about it here (http://www.rx8club.com/showthread.php?s=&threadid=18281), along with my complaint that shifting seemed considerably harder than before. That has since worked out somewhat, but not 100 percent. I still need to get back to Kenny and figure out why this repair was necessary and why the didn't call me. How weird!
So that's my story, now happily back in the '8. I will probably think of stuff I left out so I will update my saga as I recall things. It was quite an adventure.
I had 9300 miles on my m/t '8. I was visiting family up in Sunnyvale, 500 miles north of my home in San Diego. I started up the car one time, and it didn't "catch" right away. For like a second or two there was a buzzing or whirring sound, but by the time I could react the engine caught and I thought nothing further about. That was Dec 28th.
Dec 30th I drove home, 500 miles. Parked in the garage. Next morning, New Year's eve, I tried to start the car and all I got was that whirring sound. I recognized it instantly from two days prior. But this time, the engine didn't catch. I though I had flooded it but no idea how. I went through the unflood routine over and over to no avail. So I took my wife's car (to refrains of "I told you so"; she had never supported my purchase of the '8).
By noon I was home, and called Roadside Assist. You can read that sub-story here (http://www.rx8club.com/showthread.php?s=&threadid=17988), but long story short: First it took 2 hours to get the wrong truck (non-flatbed); two more hours and no truck. I cancelled the call, and went out to a non-alcoholic New Year's celebration again in the wife's car. (more "I told you so.")
Jan 1, service dept closed so car sits in garage. Jan 2, 7:15 AM I placed a call, complained mightily to RSA, AAA and the tow service, they show up like 2 hours later (after promising 45-minutes.) By noon, after 2 stops enroute, I finally get to the shop and leave the car. BTW, AAA called back days later to apologize. They are reducing the service area of that tow company which is a pretty good punishment.
So, here's my car Friday afternoon at Hine Mazda; they order the plugs for flooded engines, order the oil pan which I want changed due to incorrect low-oil warning, plus my 10,000 mile free service. I ask them to look into cycling a/c which I erroneously tell them there is a TSB for. They give me a free rental car, the very uninspired Dodge Intrepid which I discuss here (http://www.rx8club.com/showthread.php?s=&threadid=17860).
Monday they call me; awaiting parts. Tuesday they call me; it's not flooded; I've chipped the ring gear on the starter flywheel; parts on order. Weds they call; starter, oil pan & 10K service done; they're ready to investigate a/c. My service rep has email so I tell him about this RX-8 forum which he'd never heard of and sent him this link (http://www.rx8club.com/showthread.php?s=&threadid=14227) (thanks to Zoom49.)
Thursday, Jan 8 they say the car is ready. I've been without it for 10 days. While on the phone with the service rep (Kenny) he puts the service manager (Steve) on the phone with me. Steve explains that I didn't flood, but that the '8s are at risk for flooding if shut down cold. He goes into some detail about it; I play dumb cuz I want to see if he gets it right. He does. He says the dealership is going to great pains to explain to all RX-8 owners about flooding cuz they've had a few come in. I didn't ask, but I doubt their sales staff is being so diligent with prospective buyers, but that's their problem.
I get the car that evening. With a 3-page invoice I didn't read it thoroughly, but I asked Kenny what kind of oil they used. He swears 10W-30 is the right choice, but soon learns not only is 5W-20 the recommended oil it's what his techs are using in the '8. Read the story here (http://www.rx8club.com/showthread.php?s=&threadid=18204), my 2nd post about 2/3 down the page. Kenny says he learned something new and will use the right grade on all future '8s.
He also told me they were unable to duplicate my complaint on the a/c, which is no surprise as the temps are in the low 50s. But he did read many complaints on this forum and he believes there is a problem; he said he would continue to research via Mazda tech support. During this whole episode, the Mazda regional tech rep visted the dealership; Kenny put him on this forum and started showing him a/c and other problems and the rep was amazed. He'd never seen any of this and never heard of the a/c complaints, but apparently his eyes are now opened. I hope we can all continue to educate our service reps so things that are common knowledge to us someday will be common knowledge to them.
But the greatest surprise was still to come. I had groceries in the trunk and had to get home. Later at home, I read the invoice in detail and came across this statement: "Removed starter and found wing gear spun on flywheel, removed transmission and found damage clutch, pressure plate, and throwout bearing, replaced all parts and working normally at this time."
WTH, they changed all these parts and neither asked nor told me? I'm more surprised than pissed, but it was free so I guess I can't complain. Read about it here (http://www.rx8club.com/showthread.php?s=&threadid=18281), along with my complaint that shifting seemed considerably harder than before. That has since worked out somewhat, but not 100 percent. I still need to get back to Kenny and figure out why this repair was necessary and why the didn't call me. How weird!
So that's my story, now happily back in the '8. I will probably think of stuff I left out so I will update my saga as I recall things. It was quite an adventure.